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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,622 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 94.9%
Positive
2,102
Neutral
53
Negative
60
View ratings trends
338
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How would you rate Zazzle?
Top Positive Review

“Easy Navigation and Quick Results”

Ramona K.
12/20/24

I was looking to replace a favorite lapel message button which is no longer in production. Not only did the Zazzle site quickly provide me with a worthy substitute, the search yielded a nice selection of other options and a wide variety of price ranges. I'm very pleased with the quality of the merchandise, which was delivered ahead of schedule.

Date of experience: 12/10/24
See positive reviews
Top Critical Review

“Poorly made Christmas card.”

Steve O.
12/30/24

I ordered a specific card because of the cover art. When the cards arrived the cover art was out of focus as if the copier that was used was not set up correctly. Very disappointed with the product. I am trying to get a refund on my purchase but so far no response from the company.

Date of experience: 12/20/24
See critical reviews

Reviews (10,622)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (100) credit card (79) quality product (124) delivery time (57)
Thumbnail of user julien300
Washington
1 review
1 helpful vote
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September 2nd, 2017

Either one or five star reviews. Very suspicious if you ask me. Terrible company. Run and never return!

Service
Value
Shipping
Returns
Quality

Date of experience: September 2, 2017

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Julie,

We truly apologize for this delay and disappointment that you experienced. This is definitely not the type of service we want to be known for, and I truly apologize.

Although you have been in contact with our Customer Support team already, I will be reaching out to you via email to further assist you.

Thank you for your continued patience,
Tram

Thumbnail of user nicoleb54
California
1 review
0 helpful votes
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June 25th, 2015

My order had a digital issue. They sent me new ones within days. I was very happy with the outcome :)

Date of experience: June 22, 2015

Thumbnail of user avia54
Pennsylvania
1 review
0 helpful votes
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March 16th, 2023
Verified purchase

I wish banner had string hangers on it for hanging purposes

Date of experience: March 16, 2023

Thumbnail of user kellyv489
New York
1 review
0 helpful votes
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September 20th, 2023
Verified purchase

Nice product, was packed very well and fast delivery

Reason I chose this business:

They had what I was looking for

Date of experience: September 20, 2023

Thumbnail of user nathand218
Michigan
3 reviews
19 helpful votes
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December 17th, 2018

Great prices, large selection of quality posters with customization options, and timely shipping. Would definitely recommend!

Date of experience: December 17, 2018

Thumbnail of user teresat839
New York
1 review
0 helpful votes
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March 8th, 2023
Verified purchase

My daughters 1st birthday invitations came out so cute! The service was really fast as well.

Date of experience: March 8, 2023

Thumbnail of user lianad21
Canada
1 review
0 helpful votes
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March 8th, 2023
Verified purchase

Excellent! Thanks for great service from
Start to finish!

Reason I chose this business:

I likes the selection

Date of experience: March 8, 2023

Thumbnail of user valoris4
Virginia
1 review
0 helpful votes
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September 13th, 2023
Verified purchase

Smooth transaction and received shirt timely. Quality t-shirt too with impressive message

Reason I chose this business:

Loved the message on the T-shirt.

Date of experience: September 13, 2023

Thumbnail of user nancyh118
Alabama
9 reviews
22 helpful votes
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December 27th, 2022
Verified purchase

Ordered a throw pillow. Ordering process very easy. Timely shipping, considering it was holiday season.

Reason I chose this business:

Found pillow design i liked

Date of experience: December 27, 2022

Thumbnail of user juliem25
New York
1 review
1 helpful vote
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March 20th, 2012

Very user-friendly! We needed to expedite our order, and the invitations arrived right on time. Good quality, great service.

Date of experience: March 20, 2012

Thumbnail of user heidim607
Connecticut
1 review
0 helpful votes
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June 24th, 2022
Verified purchase

So also did a great job on the invitations.
They are lovely and just what I ordered.
My father would be very happy with him.

Reason I chose this business:

I like the design options

Date of experience: June 24, 2022

Thumbnail of user rosas221
California
1 review
0 helpful votes
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July 24th, 2022
Verified purchase

Excellent seller, I really love my invitations. Shipping was faster than expected and very good quality.

Reason I chose this business:

This was my first time and I did not know that to expect but really love the service here

Date of experience: June 24, 2022

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Rosa,
We are very happy to hear you were happy with your invitations, we always love to hear from happy customers. We're curious as to what went wrong to warrant your rating, we want to make sure there are no issues. As such, please reach out to us at social@zazzle.com with any issues so that we can assist!
Thank you,
Ryan

Thumbnail of user debbiew1016
Florida
1 review
0 helpful votes
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April 25th, 2023
Verified purchase

Fast shipping and product just as described. Good quality tote bag.

Date of experience: April 25, 2023

Thumbnail of user melissaw1664
Georgia
1 review
0 helpful votes
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September 17th, 2022
Verified purchase

Perfect for our gothic bridal shower. Good quality paper. Everyone who has received them have been so impressed.

Reason I chose this business:

They had a product that matched my vision the best.

Date of experience: September 17, 2022

Thumbnail of user saraf479
Kansas
1 review
0 helpful votes
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September 17th, 2022
Verified purchase

Great service- prompt and excellent quality.
The printing of photographs is always clear with vibrant colors.

Reason I chose this business:

Because they never disappoint!
I have been using Zazzle for several years and the quality is unprecedented! I always return to Zazzle when I want invitations, photo cards and personalized greeting cards! Zazzle!

Date of experience: September 17, 2022

Thumbnail of user sherip
Colorado
3 reviews
1 helpful vote
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December 29th, 2012

Ordered stretched canvas photo prints - they were delivered quickly at a really fair price perfectly prepared. VERY happy with the result!

Date of experience: December 29, 2012

Thumbnail of user laurar2251
Florida
1 review
0 helpful votes
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September 18th, 2022
Verified purchase

They were absolutely beautiful. Thank you so much. Will be using Zazzle again. I appreciate your work.

Reason I chose this business:

Great reviews

Date of experience: September 18, 2022

Thumbnail of user aprilt272
California
1 review
0 helpful votes
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September 18th, 2022
Verified purchase

It was fast and easy. There is so many options to chose from, something for everyone! I will defiantly order again...

Reason I chose this business:

So many options to chose from!

Date of experience: September 18, 2022

Thumbnail of user triciaw137
California
1 review
0 helpful votes
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September 11th, 2022
Verified purchase

Great quality! Hi m so happy how they turned out and shipping was quick too. Will definitely use Zazzle again.

Reason I chose this business:

Came up on Pinterest and Etsy

Date of experience: September 11, 2022

Thumbnail of user anap504
California
1 review
0 helpful votes
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March 11th, 2023
Verified purchase

It was easy to order, customize and use the e-invitation.

Reason I chose this business:

The designs are pretty.

Date of experience: March 11, 2023

Thumbnail of user chelseah257
Texas
1 review
0 helpful votes
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July 5th, 2023
Verified purchase

Very happy with invitations ordered and service provided

Date of experience: July 5, 2023

Thumbnail of user maureenl337
New Jersey
1 review
0 helpful votes
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July 5th, 2023
Verified purchase

Outstanding product, beautifully made, I will definitely be a repeat customer!

Reason I chose this business:

Results of a search on Google.

Date of experience: July 5, 2023

Thumbnail of user melanier524
Pennsylvania
1 review
0 helpful votes
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July 5th, 2023
Verified purchase

Wonderful! The invites were truly amazing. I was extremely pleased with finished product

Reason I chose this business:

Best price best options

Date of experience: July 5, 2023

Thumbnail of user laurenb1186
Jamaica
1 review
0 helpful votes
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July 1st, 2023
Verified purchase

Ordered both my wedding invitations and thank yous. They were perfect!

Date of experience: July 1, 2023

Thumbnail of user peters2905
Washington
1 review
0 helpful votes
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May 17th, 2023
Verified purchase

Fast shipping. Cards made exactly as i wanted them. Good work.

Date of experience: May 17, 2023

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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