• Bookmark

    Zazzle

2024 SITEJABBER AWARD

Zazzle

Write a Review

Overview

Zazzle has a rating of 4.5 stars from 10,622 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 94.9%
Positive
2,102
Neutral
53
Negative
60
View ratings trends
338
See all photos
How would you rate Zazzle?
Top Positive Review

“Easy Navigation and Quick Results”

Ramona K.
12/20/24

I was looking to replace a favorite lapel message button which is no longer in production. Not only did the Zazzle site quickly provide me with a worthy substitute, the search yielded a nice selection of other options and a wide variety of price ranges. I'm very pleased with the quality of the merchandise, which was delivered ahead of schedule.

Date of experience: 12/10/24
See positive reviews
Top Critical Review

“Poorly made Christmas card.”

Steve O.
12/30/24

I ordered a specific card because of the cover art. When the cards arrived the cover art was out of focus as if the copier that was used was not set up correctly. Very disappointed with the product. I am trying to get a refund on my purchase but so far no response from the company.

Date of experience: 12/20/24
See critical reviews

Reviews (10,622)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (100) credit card (79) quality product (124) delivery time (57)
Thumbnail of user fansciew
Louisiana
1 review
0 helpful votes
  • Send Message
September 5th, 2023
Verified purchase

I placed my order and received immediate confirmation that is was being worked.

Date of experience: September 5, 2023

Thumbnail of user stacyb509
Massachusetts
1 review
0 helpful votes
  • Send Message
August 17th, 2022
Verified purchase

Ordering process was easy and the product is better than expected! Would definitely use this company again!

Reason I chose this business:

Found Zazzle on the internet.

Date of experience: August 17, 2022

Thumbnail of user alainac32
California
1 review
0 helpful votes
  • Send Message
August 17th, 2022
Verified purchase

Great quality! Just how i expected if not very impressed with my purchase! Will definitely be ordering more from Zazzle!

Reason I chose this business:

More options than other websites

Date of experience: August 17, 2022

Thumbnail of user carolyns1433
Virginia
1 review
0 helpful votes
  • Send Message
February 22nd, 2023
Verified purchase

Excellent experience. Product is what I needed. Delivery was on time.

Reason I chose this business:

Product is what I needed.

Date of experience: February 22, 2023

Thumbnail of user tajaw2
Washington
1 review
0 helpful votes
  • Send Message
September 3rd, 2023
Verified purchase

Excellent quality! Very beautiful. Item was as described! I loved it!

Reason I chose this business:

Good quality products!

Date of experience: September 3, 2023

Thumbnail of user donnar2106
Arizona
1 review
0 helpful votes
  • Send Message
February 28th, 2023
Verified purchase

Seamless experience and a quick delivery! The product was just what I expected.

Reason I chose this business:

I liked what I saw. Great variety!

Date of experience: February 28, 2023

Thumbnail of user suek408
Ohio
1 review
0 helpful votes
  • Send Message
May 13th, 2022
Verified purchase

The invitations came quickly, are adorable, and high quality. Highly recommend ordering from this company!

Date of experience: May 13, 2022

Thumbnail of user monicac772
Missouri
1 review
0 helpful votes
  • Send Message
February 28th, 2023
Verified purchase

Great item and delivered fast. Absolutely love it!

Date of experience: February 28, 2023

Thumbnail of user halanar
Texas
1 review
0 helpful votes
  • Send Message
May 10th, 2022
Verified purchase

Excellent quality and exactly what I wanted! No need to go anywhere else. Also appreciated the fast shipping!

Date of experience: May 10, 2022

Thumbnail of user michelleb4263
New York
1 review
0 helpful votes
  • Send Message
March 1st, 2023
Verified purchase

Reception invitations just like pictured great product

Service

Date of experience: March 1, 2023

Thumbnail of user barbn84
Virginia
1 review
0 helpful votes
  • Send Message
September 6th, 2023
Verified purchase

The invitations are beautiful. Exactly as expected.

Reason I chose this business:

Great pricing. Web site easy to use.

Date of experience: September 6, 2023

Thumbnail of user pamelas2765
Virginia
1 review
0 helpful votes
  • Send Message
September 5th, 2023
Verified purchase

We love how these invitations turned out! Amazing quality!

Date of experience: September 5, 2023

Thumbnail of user kimk1180
Kentucky
1 review
0 helpful votes
  • Send Message
September 10th, 2023
Verified purchase

Great quality items for half the price & very fast shipping

Reason I chose this business:

A friend told me about the app for the item I was in need of!

Date of experience: September 10, 2023

Thumbnail of user yumairas
Georgia
1 review
0 helpful votes
  • Send Message
March 1st, 2023
Verified purchase

We're very pleased with our wedding invitations. They're beautiful

Reason I chose this business:

I saw there invitations I liked it!

Date of experience: March 1, 2023

Thumbnail of user nayd4
Maryland
2 reviews
0 helpful votes
  • Send Message
March 1st, 2023
Verified purchase

Sa far I'm happy with both of my purchases I really like it.

Date of experience: March 1, 2023

Thumbnail of user vivient16
Texas
1 review
0 helpful votes
  • Send Message
March 1st, 2023
Verified purchase

The invitations turned out beautifully! Zazzle's site was easy to use.

Date of experience: March 1, 2023

Thumbnail of user ms.tg
California
1 review
0 helpful votes
  • Send Message
August 26th, 2022
Verified purchase

Got the job done, received in a timely manner( faster than estimated) and product was of great quality

Reason I chose this business:

Easy
Fast fair price
Can see l8 e customization

Date of experience: August 26, 2022

Thumbnail of user justinf554
Florida
1 review
0 helpful votes
  • Send Message
March 2nd, 2023
Verified purchase

Fast service and good quality! I will be buying more items from the again!

Reason I chose this business:

First link on google.

Date of experience: March 2, 2023

Thumbnail of user jennas292
Illinois
1 review
0 helpful votes
  • Send Message
August 22nd, 2022
Verified purchase

Our invites were exactly what we dreamed of! Also love that they came before their scheduled delivery.

Date of experience: August 22, 2022

Thumbnail of user jessicad1695
New York
1 review
0 helpful votes
  • Send Message
August 26th, 2022
Verified purchase

Ordered change of address cards. They were wonderful, just as I expected and came so quickly! Will definitely use Zazzle again

Reason I chose this business:

I’ve used them before and they are consistently great

Date of experience: August 26, 2022

Thumbnail of user joanb60
Australia
2 reviews
0 helpful votes
  • Send Message
November 5th, 2016

Wonderful place to buy gifts as all areas are covered from clothing, mugs, keyrings etc as all can be personlised perfectly

Date of experience: November 5, 2016

Thumbnail of user sandyp45
Florida
2 reviews
8 helpful votes
  • Send Message
July 24th, 2022
Verified purchase

Way bigger and bulkier than I thought. I can't use these. They were suposto be small diplomas stickers. They are huge.

Reason I chose this business:

Tried it out, won’t shop there again

Date of experience: June 24, 2022

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Sandy,
We are very sorry to hear you weren't happy with the stickers you received! We've just reached out directly via email so we can assist under our 100% satisfaction policy!
Thank you,
Ryan

Thumbnail of user sheilah10
Illinois
1 review
1 helpful vote
  • Send Message
December 17th, 2013

Absolutely terrible! Constomer beware... I ordered my Christmas cards on a Groupon on 12/1, cards arrived 12/16. Will not use again.

Date of experience: December 17, 2013

Thumbnail of user joyg246
New York
1 review
0 helpful votes
  • Send Message
October 12th, 2022
Verified purchase

I had to re-order bc I put the wrong day of the week
I was hoping that someone at Zazzle would have caught my error and contacted me

Date of experience: September 12, 2022

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Joy,

I am so sorry to hear about your invitations. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.

I look forward to assisting you further!
Thank you,
Craig

Thumbnail of user kathyf667
Colorado
1 review
0 helpful votes
  • Send Message
April 26th, 2022
Verified purchase

Usint Zazzle was so easy and efficient for a quick turn around party invite. The design was personal and very cute!

Reason I chose this business:

I likes the invitation designs

Service

Date of experience: April 26, 2022

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

How do I know I can trust these reviews about Zazzle?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Zazzle?