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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,622 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 94.9%
Positive
2,102
Neutral
53
Negative
60
View ratings trends
338
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How would you rate Zazzle?
Top Positive Review

“Easy Navigation and Quick Results”

Ramona K.
12/20/24

I was looking to replace a favorite lapel message button which is no longer in production. Not only did the Zazzle site quickly provide me with a worthy substitute, the search yielded a nice selection of other options and a wide variety of price ranges. I'm very pleased with the quality of the merchandise, which was delivered ahead of schedule.

Date of experience: 12/10/24
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Top Critical Review

“Poorly made Christmas card.”

Steve O.
12/30/24

I ordered a specific card because of the cover art. When the cards arrived the cover art was out of focus as if the copier that was used was not set up correctly. Very disappointed with the product. I am trying to get a refund on my purchase but so far no response from the company.

Date of experience: 12/20/24
See critical reviews

Reviews (10,622)

Rating

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Other

Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (100) credit card (79) quality product (124) delivery time (57)
Thumbnail of user nikkib308
Virginia
1 review
0 helpful votes
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May 14th, 2022
Verified purchase

Awesome! Product looks beautiful and I am excited to give it to my bridal party!

Date of experience: May 14, 2022

Thumbnail of user jm1505
New Jersey
1 review
0 helpful votes
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September 17th, 2022
Verified purchase

The order was very well done. I definitely will be placing another order.
Thank you.

Reason I chose this business:

Pleased with past experience.

Date of experience: September 17, 2022

Thumbnail of user rachelp17
Pennsylvania
1 review
0 helpful votes
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January 1st, 2014

I had a custom t shirt made. It came out wonderful. I would order again

Date of experience: January 1, 2014

Thumbnail of user rexw73
Washington
1 review
0 helpful votes
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July 3rd, 2022
Verified purchase

First time ordering from Zazzle. Online experience was simple, delivery was fast, quality is great!

Reason I chose this business:

Zazzle site popped up as an option from a search I did. They had a product that fit the bill for what I was looking for. It was a bonus to be able to customize it for our need.

Date of experience: July 3, 2022

Thumbnail of user dianec1802
Alabama
1 review
0 helpful votes
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September 23rd, 2022
Verified purchase

I ordered sports buttons for all of my grandchildren. They all came quickly and perfectly.

Reason I chose this business:

Online search

Date of experience: September 23, 2022

Thumbnail of user ritah332
California
1 review
0 helpful votes
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July 3rd, 2022
Verified purchase

My order arrived earlier which was great! The quality of the wedding invitation is perfect!

Date of experience: July 3, 2022

Thumbnail of user tricias67
Hawaii
1 review
23 helpful votes
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May 12th, 2019

I have ordered many personalized custom photo products from Snapfish, Shutterfly, Walgreens, and Zazzle. And Zazzle by far, blows away Snapfish, Shutterfly, and Walgreens. First of all, Snapfish, Shutterfly, and Walgreens charge astronomical shipping prices. I have ordered so many items that the shipping cost more than the item itself. Made many of the free personalized custom products that Shutterfly always offers, but the shipping always ends up costing me more than the regular price of the items. Same with Snapfish and Walgreens. To make matters worse, it always took one month or longer to receive my order from Snapfish, Shutterfly, and Walgreens. My photo book from Walgreens got lost in transit. Took over two months for me to receive it because they had to make and send me out another one. On March 31,2019, I ordered a personalized photo coffee mug from Snapfish because it was a special for $1.99 for the coffee mug, but the shipping cost me $9.99. Well after one month, I still did not receive the mug so I emailed Snapfish and was told it was lost in transit, so they said they would make another mug and send it to me. As of May 8,2019, I am still waiting for the coffee mug.

I have been ordering personalized custom products regularly from Zazzle for over 4 years. Never had not one bad experience. I have ordered personalized photo Christmas wrapping paper that was just absolutely amazing. The quality of the wrapping paper was unbelievable. I have ordered personalized photo clipboards, puzzles, kitchen towels, coffee mugs, slippers, watches, pencil case, notebooks, mousepads, table top photo easel, stickers, Christmas gift labels and cards, and many more personalized photo items from Zazzle and every product I have ever ordered, came out amazing. There were many photos that I would use for my products that had the yellow triangle and it would not recommend me using the photo because of the quality of my photo but I ordered it anyways, and they came out perfectly clear and flawless every single time. I live in Hawaii, so the shipping cost for anything is just insane. But with Zazzle Black, I pay just $9.99 for one year of free shipping on anything I order. You just can't beat that. And they make and process my order in a couple days. Once it ships, I receive it 3 days later. So I receive my orders within one week. Never ever had my orders lost in transit either. Once, I accidentally ordered 2 of the same T shirts and Zazzle refunded me for the second T shirt and told me I could keep it. They respond to there emails immediately. I highly highly recommend Zazzle especially if you live in Hawaii. You won't regret it and you won't be disappointed.

Date of experience: May 12, 2019

Thumbnail of user elizabethc2556
Kentucky
1 review
0 helpful votes
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September 5th, 2022
Verified purchase

Quick, easy, lots of designs to choose from. Arrived faster than they were supposed to.

Date of experience: September 5, 2022

Thumbnail of user judyw1063
Massachusetts
1 review
0 helpful votes
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July 6th, 2022
Verified purchase

Smooth process. Good product can't wait to be able to use it with my clients

Date of experience: July 6, 2022

Thumbnail of user non332
Pennsylvania
1 review
2 helpful votes
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January 25th, 2018

DONT ORDER HERE IF YOU NEED SOMETHING WITHIN ONE MONTH. I have been waiting for return labels for my wedding save the dates for a month!

Date of experience: January 25, 2018

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello,

I'm so sorry to hear you have not received your return address labels and apologize for this disappointing experience.

I will be sending you a personal message here, asking for your Zazzle account information. You are also welcome to update your review with your complete Order ID number.

Thank you,
Tram

Thumbnail of user anaisisv
New York
1 review
0 helpful votes
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October 10th, 2022
Verified purchase

My wedding invitations went perfect, they are super beautiful. I'm very happy with my order

Date of experience: October 10, 2022

Thumbnail of user carolg1627
Kentucky
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

The invitations look great! I am very excited to be sending these to my guests.

Date of experience: May 28, 2022

Thumbnail of user kelseys383
Alabama
1 review
0 helpful votes
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May 2nd, 2022
Verified purchase

The shipping was a lot faster than expected! The quality of my invites are amazing!

Date of experience: May 2, 2022

Thumbnail of user georgem2106
Alabama
1 review
0 helpful votes
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April 28th, 2022
Verified purchase

Cards received as they were shown on the site. I received them wonderfully packaged, quickly.

Reason I chose this business:

Creativity.

Date of experience: April 28, 2022

Thumbnail of user patriciad1955
Maryland
1 review
0 helpful votes
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April 28th, 2022
Verified purchase

Great purchase and very fast delivery! I'm very pleased with the quality of my item.

I had to verify my credentials.

Service

Date of experience: April 28, 2022

Thumbnail of user marisag75
Texas
1 review
0 helpful votes
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April 28th, 2022
Verified purchase

Invites were very pretty and were received quicker than stated upon ordering. Great job Zazzle!

Date of experience: April 28, 2022

Thumbnail of user debbiec998
Connecticut
1 review
0 helpful votes
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July 23rd, 2022
Verified purchase

Very pleased with the whole transaction and delivery time. The napkins came out super cute!

Date of experience: July 23, 2022

Thumbnail of user useru24
Texas
1 review
0 helpful votes
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May 24th, 2022
Verified purchase

Easy ordering and produced and delivered as promised! I'm very happy with the final product.

Date of experience: May 24, 2022

Thumbnail of user janetg1065
New York
1 review
0 helpful votes
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May 3rd, 2022
Verified purchase

Great from start to finish. Easy to design on the site and
Even Arrived Early!

Date of experience: May 3, 2022

Thumbnail of user roberts7259
Ohio
1 review
0 helpful votes
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July 26th, 2022
Verified purchase

Beautiful artwork and a superb quality product. The design we chose was amazing and perfect.

Reason I chose this business:

Quality, creativity, value

Date of experience: July 26, 2022

Thumbnail of user lynna417
Nebraska
1 review
0 helpful votes
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July 26th, 2022
Verified purchase

I am not skilled when it comes to computers and even I could handle this!

Date of experience: July 26, 2022

Thumbnail of user aaronr478
New Jersey
1 review
0 helpful votes
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July 24th, 2022
Verified purchase

I ordered the invitations later than I should have, but their fast shipping was amazing!

Reason I chose this business:

They had exactly what I was looking for.

Date of experience: July 24, 2022

Thumbnail of user ashleys1682
GB
1 review
0 helpful votes
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September 23rd, 2022
Verified purchase

Great product! Turned out so well! Service was wondering, it showed up so quickly too!

Reason I chose this business:

Great options and price

Date of experience: September 23, 2022

Thumbnail of user megann215
California
1 review
0 helpful votes
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May 3rd, 2022
Verified purchase

Everything turned out great and the price was so reasonable. Delivery was fast as well.

Date of experience: May 3, 2022

Thumbnail of user brookel166
Virginia
1 review
0 helpful votes
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May 3rd, 2022
Verified purchase

Our son's invites turned out amazing! I'm so excited to send them out this week!

Date of experience: May 3, 2022

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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