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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,622 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 94.9%
Positive
2,102
Neutral
53
Negative
60
View ratings trends
338
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How would you rate Zazzle?
Top Positive Review

“Easy Navigation and Quick Results”

Ramona K.
12/20/24

I was looking to replace a favorite lapel message button which is no longer in production. Not only did the Zazzle site quickly provide me with a worthy substitute, the search yielded a nice selection of other options and a wide variety of price ranges. I'm very pleased with the quality of the merchandise, which was delivered ahead of schedule.

Date of experience: 12/10/24
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Top Critical Review

“Poorly made Christmas card.”

Steve O.
12/30/24

I ordered a specific card because of the cover art. When the cards arrived the cover art was out of focus as if the copier that was used was not set up correctly. Very disappointed with the product. I am trying to get a refund on my purchase but so far no response from the company.

Date of experience: 12/20/24
See critical reviews

Reviews (10,622)

Rating

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Other

Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (100) credit card (79) quality product (124) delivery time (57)
Thumbnail of user altas23
Virginia
1 review
0 helpful votes
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September 11th, 2022
Verified purchase

It was easy to order and they arrived when you said it would.

Reason I chose this business:

Just came across it.

Date of experience: September 11, 2022

Thumbnail of user megann239
California
1 review
0 helpful votes
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July 3rd, 2022
Verified purchase

I want to buy a membership now I love how it turned out

Date of experience: July 3, 2022

Thumbnail of user chrisa1694
New York
1 review
0 helpful votes
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May 21st, 2022
Verified purchase

Exactly what I ordered! I would definitely order again. Thank you very much!

Date of experience: May 21, 2022

Thumbnail of user michelea311
California
1 review
0 helpful votes
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August 6th, 2022
Verified purchase

The invitations: the wording ran together, it was blurry and unclear to read.

Date of experience: July 7, 2022

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Michele,
We are very sorry to hear you were dissatisfied with the invitations that you received! We do of course want you to completely love your order, so we've reached out to you directly via email so we can assist further. We look forward to your response!
Thank you,
Ryan

Thumbnail of user kateh471
Illinois
1 review
0 helpful votes
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July 5th, 2022
Verified purchase

Service and product was quick, very professional, and high quality. Already ordering more

Date of experience: July 5, 2022

Thumbnail of user jonc570
Arizona
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

Fast delivery and just what I ordered. I will order from Zazzle again.

Reason I chose this business:

They had exactly what I wanted

Date of experience: October 1, 2022

Thumbnail of user rosalbag7
Michigan
1 review
0 helpful votes
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May 1st, 2022
Verified purchase

I love them so much! I also loved how fast they got delivered.

Reason I chose this business:

I saw a YouTube video about them.

Date of experience: May 1, 2022

Thumbnail of user jaedac
Oklahoma
1 review
0 helpful votes
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May 31st, 2022
Verified purchase

The product arrived way before the intended delivery date and they looked great.

Date of experience: May 31, 2022

Thumbnail of user larissab48
California
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

The invites are really awesome and you guys sent out quick Thank You

Date of experience: October 1, 2022

Thumbnail of user jessicam3130
New York
1 review
0 helpful votes
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May 1st, 2022
Verified purchase

Very Satisfied w/ my order! I will definitely order from you again…

Reason I chose this business:

A friend recommended you and I’m so happy she did…

Date of experience: May 1, 2022

Thumbnail of user deborahs2264
Pennsylvania
1 review
0 helpful votes
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April 28th, 2022
Verified purchase

Did great job on baby shower invitations,
Price was good. Came on time

Date of experience: April 28, 2022

Thumbnail of user aw540
Maryland
1 review
0 helpful votes
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April 28th, 2022
Verified purchase

The order came quickly and looked nice. We were happy with the invitations.

Reason I chose this business:

Chose Zazzle because I was able to order a small number of invitations for our renewal ceremony since it was an intimate event.

Date of experience: April 28, 2022

Thumbnail of user nicoleb2215
Maryland
1 review
0 helpful votes
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November 19th, 2022
Verified purchase

Very nice love the picture frame it was not what I was expecting

Date of experience: November 19, 2022

Thumbnail of user kristinef54
North Carolina
1 review
0 helpful votes
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May 31st, 2022
Verified purchase

It was easy to use. Shipping was fast. And the product is adorable!

Date of experience: May 31, 2022

Thumbnail of user diannam156
New York
2 reviews
0 helpful votes
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December 20th, 2022
Verified purchase

Love the card! The photos turned out a bit gritty, not sure why!

Date of experience: November 20, 2022

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Dianna,
I apologize for your cards not meeting your expectations. That's certainly not the experience we strive for.
I will be reaching out shortly via email to provide some suitable resolutions.
I hope we can resolve this promptly,
Kind regards,
Craig

Thumbnail of user tiffanyd399
Washington
1 review
0 helpful votes
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April 28th, 2022
Verified purchase

The process was super fun and easy and they came out so perfect!

Date of experience: April 28, 2022

Thumbnail of user nataliah52
Colorado
1 review
0 helpful votes
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September 23rd, 2022
Verified purchase

Great experience! Love our save the dates, love that you can customize everything!

Reason I chose this business:

Cheap options

Date of experience: September 23, 2022

Thumbnail of user kathleenk1229
Texas
2 reviews
0 helpful votes
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April 7th, 2022
Verified purchase

Everything was just great! Loved the invitations and the ability to personalize them.

Date of experience: April 7, 2022

Thumbnail of user aqucwaj
Illinois
1 review
0 helpful votes
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April 7th, 2022
Verified purchase

It looked really great just how I wanted it thank you so much

Reason I chose this business:

I saw you on the enternet

Date of experience: April 7, 2022

Thumbnail of user pamelah1763
California
1 review
0 helpful votes
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August 27th, 2022
Verified purchase

Would have liked to order more than one item on the same order.

Date of experience: July 28, 2022

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Pamela!

I am sorry to hear about the experience you had at checkout. I’ll be reaching out to you directly via e-mail to help resolve this!

I look forward to assisting you further!
Thank you,
Zazzle!

Thumbnail of user roberts292
Colorado
1 review
1 helpful vote
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September 14th, 2015

So happy to find a site to customize my dog tag. Very cool.

Date of experience: September 11, 2015

Thumbnail of user caitlins161
Hawaii
1 review
0 helpful votes
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June 4th, 2022
Verified purchase

Very cute invitations, exceeded expectations! Shipped and arrived very quickly, even to Hawaii.

Date of experience: June 4, 2022

Thumbnail of user josephs2648
California
2 reviews
0 helpful votes
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September 23rd, 2022
Verified purchase

As usual, on time, with the item exactly as I ordered, thank you

Reason I chose this business:

Always better happy with your service

Date of experience: September 23, 2022

Thumbnail of user theresab798
Vermont
1 review
0 helpful votes
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June 4th, 2022
Verified purchase

From start to finish, absolutely amazing! Great choices, easy to use/change. Highly recommend!

Reason I chose this business:

Quality, timeliness, price-point

Date of experience: June 4, 2022

Thumbnail of user cynthiah1005
North Carolina
2 reviews
0 helpful votes
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August 31st, 2022
Verified purchase

Fast shipping and item was exactly what i wanted, i will purchase again.

Reason I chose this business:

Because i wanted something personalized

Date of experience: August 31, 2022

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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