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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,694 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 94.8%
Positive
2,152
Neutral
55
Negative
62
View ratings trends
339
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How would you rate Zazzle?

Reviews (10,694)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (952) business cards (321) wedding invitations (331) delivery date (101) credit card (79) quality product (124) delivery time (57)
Thumbnail of user abbys290
Pennsylvania
1 review
0 helpful votes
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September 6th, 2024
Verified purchase

Easy ordering, turned out as pictured and shipped quick! Great all around!

Date of experience: August 27, 2024

Thumbnail of user diannel279
Michigan
2 reviews
0 helpful votes
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June 15th, 2024
Verified purchase

The corrections I made in the field of copy before I hit the "place my order" button never made it to the finished product. So the invitation never had "where to rsvp" on it. 🤷‍ I had the hand write it in.

Reason I chose this business:

I liked the graphics. Very nice.

Date of experience: June 5, 2024

Thumbnail of user catherinec1719
Texas
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

Delivery was sent on time. I was pleased with their service. I would recommend Zazzle to anyone else.

Reason I chose this business:

On their reviews.

Date of experience: August 4, 2024

Thumbnail of user traceyr415
New Hampshire
1 review
0 helpful votes
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September 5th, 2024
Verified purchase

Fantastic job on the napkins and speedy delivery - thank you!

Date of experience: August 26, 2024

Thumbnail of user wandac576
Virginia
1 review
0 helpful votes
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August 12th, 2024
Verified purchase

The Zazzle site and vendor how completed my order, made ordering my cards and bringing them to life a breeze.

Reason I chose this business:

Used previously

Date of experience: August 2, 2024

Thumbnail of user pamelak1398
Maryland
2 reviews
0 helpful votes
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August 2nd, 2024
Verified purchase

My experience shopping with Zazzle was pleasant. I will be checking the location for more items in the future.

Reason I chose this business:

It had the item I was looking for.

Date of experience: July 23, 2024

Thumbnail of user jasonh2763
Texas
1 review
0 helpful votes
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June 28th, 2024
Verified purchase

After placing an order I tried getting ahold of customer service to cancel order before it was made. This was on the 8th of June and it is now the 18th and yet still no response. I received my product and sent it back immediately. My second order was previewed correctly and yet when received the image was shrunk down to the point my QR code was unreadable. I have ordered once before and everything was fine but after this experience and 300 dollars later would not recommend.

Non existent

Service

Date of experience: June 18, 2024

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Jason,

I'm really sorry to hear about the QR code issues with your recently placed order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.

Kindest regards,

Jordan

Thumbnail of user jeffp1649
Illinois
1 review
0 helpful votes
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May 23rd, 2024
Verified purchase

Creating my business cards was relatively easy. Took me a few tries to finally complete what I wanted, and uploading the logo and sizing it took me some time, but figured it out eventually. My main gripe is that I submit my order around noon on a Thursday and wanted next day delivery or at least by the following Tuesday because Wednesday I needed them for a trade show, so I paid over $20 for expedited shipping. I did not receive the cards until late Wednesday so went to tradeshow with no cards. Regardless, I feel as if the expedited shipping charge should be removed from order.

I submit a customer service issue and nobody called me or emailed me or anything. I'd give zero stars if I could.

Reason I chose this business:

Business cards had the option for rounded corners

Service

Date of experience: May 13, 2024

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Jeff,

I'm really sorry to hear about the delivery issues with your recently placed business card order, but we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.

Kindest regards,

Jordan

Thumbnail of user charleso912
California
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

So many great idea to choose from and all idea all great. We will refer this company to many more customers.

Date of experience: August 4, 2024

Thumbnail of user nicoleo1042
Texas
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

Super smooth and quick delivery! Loved the texture and the look of the cards! The colors are so bright

Date of experience: August 4, 2024

Thumbnail of user beverlyp685
California
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

I type in 50th Anniversary Thanks yous. Site took me to numerous choices. I found a one side design I loved and personalized it with several different responses. There was one I loved picked it setup our names. Loved it order and received it the fellowing week. It is a very easy ordering designs. I have ordered numerous items from them. Always pleased with results.

Reason I chose this business:

Have used it manny times. And always satisfied with results! So many choices or you can design your own. Good prices.

Date of experience: June 4, 2024

Thumbnail of user vicm97
Michigan
1 review
0 helpful votes
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August 27th, 2024
Verified purchase

Easy to order order, pay and check out. The product was mailed quickly, just under one week.

Reason I chose this business:

Because you had the vintage style Halloween cat stamp I have been looking for for a long time.

Date of experience: August 17, 2024

Thumbnail of user marialim1
Massachusetts
1 review
0 helpful votes
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July 19th, 2024
Verified purchase

The creation was extremely easy. The delivery was very fast. The packaging was secure and durable. I am very satisfied and so happy we decided to order these beautiful invitations.

Reason I chose this business:

Price and quality.

Date of experience: July 9, 2024

Thumbnail of user nancyr1096
Arizona
2 reviews
0 helpful votes
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May 26th, 2024
Verified purchase

I really like the quality that I have gotten from Zazzle products. However, the site is very difficult to navigate. I did find the artist I wanted and was able to re-order a mug that I had previously broken. Also found nice logo stamp. Both have arrived and I am enjoying them. Thank you.

Reason I chose this business:

I had ordered before and needed to replace mug that was broken.

Date of experience: May 16, 2024

Thumbnail of user kimberlyp1812
Illinois
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

Pleased with the product and fast delivery better than expected. Fast delivery and pleased with product. Thanks!

Date of experience: August 4, 2024

Thumbnail of user saraht1915
New Hampshire
1 review
0 helpful votes
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August 13th, 2024
Verified purchase

The site was user friendly, the shipping was fast and the shirt came out better than expected. Would absolutely buy again!

Reason I chose this business:

Gave it a shot

Date of experience: August 3, 2024

Thumbnail of user sofiyar6
Florida
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

Students are thrilled with their stylish, professionally designed IDs, which were produced promptly.

Reason I chose this business:

I selected this company due to its streamlined design process, affordable pricing, and exceptional ability to visualize the final product through photo uploads.

Date of experience: August 4, 2024

Thumbnail of user loish177
California
3 reviews
0 helpful votes
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May 24th, 2024
Verified purchase

The custom ordering on line was confusing and after several tries, I finally reached a final decision. The product I received was not what I expected. First, the print was much smaller than it appeared on the sample and is VERY difficult to read on the labels. Then, the ink color is much lighter than expected making it even more difficult to read. The main rose is very dominating and has no gold definitions as expected. I know there is no foil involved in this particular label but the sample appeared to have more gold color on the rose tips. Also, the shipping fee was way too high for a simple envelop. I feel ripped off. Overall, I won't be ordering from Zazzle again.

Reason I chose this business:

I thought I would get quality labels.

Date of experience: May 14, 2024

Thumbnail of user barryc608
South Dakota
2 reviews
0 helpful votes
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July 12th, 2024
Verified purchase

Was looking for birthday announcements for my wife's 60th. Found what I wanted and they were very reasonably priced. I received them much earlier than expected as well. Very pleased.

Reason I chose this business:

Wanted to find something that gave me what I wanted but not pay the crazy prices of Shutterfly.

Date of experience: July 2, 2024

Thumbnail of user kimt1135
Michigan
1 review
0 helpful votes
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July 17th, 2024
Verified purchase

I am very pleased with my product, they came exactly as I personalized them, and were delivered before the date it was to be delivered. Very happy with my order and will order again.

Reason I chose this business:

I liked the reviews

Date of experience: July 7, 2024

Thumbnail of user clarkz10
Iowa
1 review
0 helpful votes
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August 9th, 2024
Verified purchase

Easily manageable, and excellent product. Delivery was prompt and adequately packaged, with no issues whatsoever.

Reason I chose this business:

Friends recommendation.

Date of experience: July 30, 2024

Thumbnail of user arianae29
Texas
1 review
0 helpful votes
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August 9th, 2024
Verified purchase

Very fast shipping and good quality. I liked how it came in good shape and didn't come ripped or wet damaged.

Reason I chose this business:

Very cute images

Date of experience: July 30, 2024

Thumbnail of user victorias1529
California
1 review
0 helpful votes
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August 28th, 2024
Verified purchase

I needed a Welcome poster for our wedding and took a chance. It came out perfect.

Date of experience: August 18, 2024

Thumbnail of user cynthial1901
Rhode Island
1 review
0 helpful votes
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September 2nd, 2024
Verified purchase

Process was easy and delivery was prompt. Will order in the future.

Date of experience: August 23, 2024

Thumbnail of user danp905
Canada
1 review
3 helpful votes
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September 21st, 2021

I ordered 4 sweaters after the shipping arrived I had to pay extra duty of 60$. It costed me 260$ everything. Anyway the sweaters are in terrible quality made in Honduras& Nicaragua.The printing is not even stitched( but a cheep printing that will was away after2,3 washes) The point is 260$ Is not worth it. Better spend 100$ at winners and get good quality work then print it locally.My advice don't order clothes from them

Tip for consumers:
Don’t print clothes. Very bad quality on clothes

Products used:
Sweaters

Service
Value
Shipping
Returns
Quality

Date of experience: September 21, 2021

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Dan,
We are very sorry to hear you were unhappy with the sweaters that you ordered! We are eager to investigate your issues and assist in providing a resolution! We can be reached directly at social@zazzle.com. We hope to hear from you!

Thank you,
Ryan

Sitejabber for Business

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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