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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,621 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 94.9%
Positive
2,102
Neutral
53
Negative
60
View ratings trends
338
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How would you rate Zazzle?
Top Positive Review

“Easy Navigation and Quick Results”

Ramona K.
12/20/24

I was looking to replace a favorite lapel message button which is no longer in production. Not only did the Zazzle site quickly provide me with a worthy substitute, the search yielded a nice selection of other options and a wide variety of price ranges. I'm very pleased with the quality of the merchandise, which was delivered ahead of schedule.

Date of experience: 12/10/24
See positive reviews
Top Critical Review

“Poorly made Christmas card.”

Steve O.
12/30/24

I ordered a specific card because of the cover art. When the cards arrived the cover art was out of focus as if the copier that was used was not set up correctly. Very disappointed with the product. I am trying to get a refund on my purchase but so far no response from the company.

Date of experience: 12/20/24
See critical reviews

Reviews (10,621)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (100) credit card (79) quality product (124) delivery time (57)
Thumbnail of user tonyan378
North Carolina
1 review
0 helpful votes
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October 5th, 2022
Verified purchase

Great job and very efficient. Easy access and lots of choices

Reason I chose this business:

Best prices

Date of experience: October 5, 2022

Thumbnail of user karens3766
Minnesota
1 review
0 helpful votes
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June 4th, 2022
Verified purchase

Very good! Came on time. Was correct. Nice paper. Good website.

Reason I chose this business:

I liked the style of invite

Date of experience: June 4, 2022

Thumbnail of user amandam2419
Pennsylvania
2 reviews
0 helpful votes
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September 2nd, 2022
Verified purchase

My cards and thank you cards are nice, but over priced.

Reason I chose this business:

I thought it would be cheaper/ more affordable than shutterfly but, it wasn't.

Date of experience: August 3, 2022

Thumbnail of user aliciac474
New York
1 review
0 helpful votes
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July 31st, 2022
Verified purchase

Came out perfect and the order was processed and sent quick.

Reason I chose this business:

Previous good experiences

Date of experience: July 31, 2022

Thumbnail of user amberr510
Kentucky
1 review
0 helpful votes
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July 31st, 2022
Verified purchase

The invites looked great and came quicker then the estimated delivery

Date of experience: July 31, 2022

Thumbnail of user mikea2226
Illinois
1 review
0 helpful votes
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August 3rd, 2022
Verified purchase

Got the order the day before her birthday. Right on time.

Date of experience: August 3, 2022

Thumbnail of user stevenj882
New York
1 review
0 helpful votes
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June 7th, 2022
Verified purchase

Very easy ordering process, very fast delivery, came quicker than estimated

Reason I chose this business:

Recommended by a friend

Date of experience: June 7, 2022

Thumbnail of user feleguhea
Maryland
1 review
0 helpful votes
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August 6th, 2022
Verified purchase

Very efficient and quality service! I am very satisfied.

Thank you!

Reason I chose this business:

Random pick

Date of experience: August 6, 2022

Thumbnail of user kaylah440
Washington
1 review
0 helpful votes
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August 7th, 2022
Verified purchase

Wish they were bigger cards and cost less, overall pretty cards!

Date of experience: August 7, 2022

Thumbnail of user christinel1445
New Jersey
1 review
0 helpful votes
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August 7th, 2022
Verified purchase

The save the dates came out beautiful and fast! Thank you

Date of experience: August 7, 2022

Thumbnail of user brianj613
Texas
2 reviews
0 helpful votes
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June 8th, 2022
Verified purchase

Good experience, seamless end to end. No problems with the ordering.

Reason I chose this business:

Ease of ordering

Date of experience: June 8, 2022

Thumbnail of user andreaw669
Colorado
1 review
0 helpful votes
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May 8th, 2022
Verified purchase

My invitations came in quickly and looked great and high quality!

Date of experience: May 8, 2022

Thumbnail of user alondrac25
Georgia
2 reviews
0 helpful votes
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June 7th, 2022
Verified purchase

Delivery was earlier than expected but I was 10 envelopes short.

Date of experience: May 8, 2022

Thumbnail of user cassandral215
Colorado
1 review
0 helpful votes
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August 14th, 2022
Verified purchase

Experience was great! Just wish there was a cheaper shipping option.

Reason I chose this business:

A friend recommended it!

Date of experience: August 14, 2022

Thumbnail of user leondusd
Georgia
1 review
0 helpful votes
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August 14th, 2022
Verified purchase

Great! Gives you 100% control on how you design the card.

Reason I chose this business:

Was told it was a good option.

Date of experience: August 14, 2022

Thumbnail of user tayshag
Kansas
1 review
0 helpful votes
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August 14th, 2022
Verified purchase

They came in time; just as described and in great condition!

Reason I chose this business:

Heard good things

Date of experience: August 14, 2022

Thumbnail of user patriciam3989
Illinois
1 review
0 helpful votes
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August 14th, 2022
Verified purchase

Love the invitation! Delivered very fast too. Very happy with Zazzle

Reason I chose this business:

Used in the last

Date of experience: August 14, 2022

Thumbnail of user alicias544
Texas
1 review
0 helpful votes
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August 14th, 2022
Verified purchase

I loved my cards they were great for my game night

Date of experience: August 14, 2022

Thumbnail of user lauram2943
Ohio
1 review
0 helpful votes
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June 13th, 2022
Verified purchase

The cards were easy to personalize online. They are beautiful cards.

Date of experience: June 13, 2022

Thumbnail of user whitneyt93
Virginia
1 review
0 helpful votes
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June 13th, 2022
Verified purchase

Smooth, easy, and beautiful design. Delivery was fast and packaged well.

Date of experience: June 13, 2022

Thumbnail of user pv56
Indiana
1 review
0 helpful votes
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July 12th, 2022
Verified purchase

Advertised and pictured as foil lined. It is fake printed foil

Date of experience: June 12, 2022

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi there,
We are very sorry to hear you were disappointed with your recent order! As stated in the product description and in the pop up that appears when opening this product; The foil details are simulated in the artwork. No actual foil will be used in the making of this product. We understand your disappointment, as such we've reached out to you directly via email so that we can assist under our 100% satisfaction policy!
Thank you,
Ryan

Thumbnail of user nancyg2192
Kansas
1 review
0 helpful votes
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May 10th, 2022
Verified purchase

Excellent above and beyond expectations! Arrived early and they are lovely!

Date of experience: May 10, 2022

Thumbnail of user angelah1830
Pennsylvania
1 review
0 helpful votes
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August 17th, 2022
Verified purchase

They look wonderful and you guys were very prompt! Thank you!

Reason I chose this business:

Had the best product I was searching for.

Date of experience: August 17, 2022

Thumbnail of user dianer1489
Connecticut
1 review
0 helpful votes
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August 17th, 2022
Verified purchase

It was lovely, however, I forgot to put something on it so I had to buy another one :(

Date of experience: August 17, 2022

Thumbnail of user nicolep1308
New York
1 review
0 helpful votes
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August 17th, 2022
Verified purchase

Beautiful invitations. So easy to order and fast shipping. So cute!

Reason I chose this business:

Price/Template options

Date of experience: August 17, 2022

Sitejabber for Business

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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