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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,616 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 94.9%
Positive
2,098
Neutral
53
Negative
60
View ratings trends
338
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How would you rate Zazzle?
Top Positive Review

“Perfect!”

Annabelle W.
12/20/24

My Christmas cards came so fast & are such great quality! The card stock is super thick and the picture is so vibrant! Overall a great experience and extremely well priced. Thank you Zazzle— I'll be using you for all my card orders from now on!

Date of experience: 12/10/24
See positive reviews
Top Critical Review

“Very Disappointed”

Marcia M.
11/30/24

Rating: I ordered personal birthday invitations from Zazzle, expecting them to arrive well before the event as promised. Unfortunately, they did not arrive on the promised date, causing significant stress and inconvenience. To make matters worse, when I contacted customer service by email on several occasions (Stephen) they offered no credit or compensation for the delay. It was even presented that they were doing me a favor by reprinting them! I've tried several times to contact the company by phone and the line hangs up without reaching a representative. This experience has been very frustrating, and I am deeply disappointed with the lack of accountability and support.

Date of experience: 11/20/24
See critical reviews

Reviews (10,616)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (950) business cards (321) wedding invitations (331) delivery date (100) credit card (79) quality product (121) delivery time (56)
Thumbnail of user nicolel3
Washington
1 review
0 helpful votes
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April 21st, 2012

I love being able to customize things however I want to!

Date of experience: April 21, 2012

Thumbnail of user abdullahs
Tennessee
1 review
0 helpful votes
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June 28th, 2012

The process was excellent. The product was bad... hassle free return

Date of experience: June 28, 2012

Thumbnail of user leighg81
Maine
1 review
0 helpful votes
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September 13th, 2022
Verified purchase

The process was so easy and the product was great! This overall was a great experience!

Reason I chose this business:

Saw it on social media and they had great selections!

Date of experience: September 13, 2022

Thumbnail of user caitlyns57
Minnesota
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

Perfect baby shower invites. Came fast and perfect!

Date of experience: October 1, 2022

Thumbnail of user lindar17
Colorado
1 review
0 helpful votes
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January 4th, 2013

Love the products, love the website!

Everything I ordered was perfect!

Date of experience: January 4, 2013

Thumbnail of user noelb139
Connecticut
1 review
0 helpful votes
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June 28th, 2022
Verified purchase

The invitations were great quality and great service!

Date of experience: June 28, 2022

Thumbnail of user janw10
Massachusetts
1 review
1 helpful vote
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January 3rd, 2012

Turn around time was quick. Quality was wonderful.

Date of experience: January 3, 2012

Thumbnail of user jodia119
New Jersey
1 review
0 helpful votes
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July 3rd, 2022
Verified purchase

Easy to order! Quick to receive! So much to choose from!

Reason I chose this business:

Had what I want

Date of experience: July 3, 2022

Thumbnail of user tyraf13
Texas
1 review
0 helpful votes
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October 10th, 2022
Verified purchase

Amazingly! Very fast shipping and very good quality!

Date of experience: October 10, 2022

Thumbnail of user shawnc36
Texas
5 reviews
0 helpful votes
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February 12th, 2016

I was impressed with the deal, the sites ease of use, and the quality of the product.

Date of experience: February 9, 2016

Thumbnail of user gigk
Washington
1 review
0 helpful votes
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November 19th, 2022
Verified purchase

Found what i wanted, ordered, it came promptly. Just what i wanted. Thank you

Reason I chose this business:

Google suggested it

Date of experience: November 19, 2022

Thumbnail of user ejs27
Florida
1 review
0 helpful votes
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September 17th, 2022
Verified purchase

Easy to order & design on line & look wonderful & shipped on time

Reason I chose this business:

Had design I was looking for

Date of experience: September 17, 2022

Thumbnail of user pennyr196
South Dakota
1 review
0 helpful votes
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May 29th, 2022
Verified purchase

My order turned out fantastic. Exceeded my expectations.

Reason I chose this business:

I used Previously.

Date of experience: May 29, 2022

Thumbnail of user gabrielav55
New Mexico
2 reviews
0 helpful votes
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April 28th, 2022
Verified purchase

The card stack is sturdy and the colors of the print is vibrant.

Reason I chose this business:

Fast shipping

Date of experience: April 28, 2022

Thumbnail of user carrieo101
Georgia
1 review
0 helpful votes
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November 21st, 2022
Verified purchase

I don't want to describe my experience. I don't appreciate this

Date of experience: November 21, 2022

Thumbnail of user michelleh2550
Idaho
1 review
0 helpful votes
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July 21st, 2022
Verified purchase

Great shopping experience + great products! Thank you!

Reason I chose this business:

Easy to use :)

Date of experience: July 21, 2022

Thumbnail of user lisam4392
Massachusetts
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

Good, only company with invitations with no picture

Reason I chose this business:

Needed a invite with no Picture

Date of experience: June 1, 2022

Thumbnail of user brittanyw473
Illinois
1 review
0 helpful votes
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July 23rd, 2022
Verified purchase

Great site, fast & easy to edit. Love, love, love it!

Date of experience: July 23, 2022

Thumbnail of user bethr411
Wisconsin
1 review
0 helpful votes
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May 31st, 2022
Verified purchase

Product was perfect, confirmation of order, delivery of order, follow up was all A+

Reason I chose this business:

Liked choices

Date of experience: May 31, 2022

Thumbnail of user annaj892
New Jersey
1 review
0 helpful votes
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October 3rd, 2022
Verified purchase

I love my thank you cards. I also love the versatility.

Reason I chose this business:

Zazzle makes it easy

Date of experience: October 3, 2022

Thumbnail of user taylors720
Massachusetts
1 review
0 helpful votes
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September 12th, 2022
Verified purchase

The shower invitations and the diaper raffle cards and the book cards were matching and beautiful.

Reason I chose this business:

I heard about it from a family friend

Date of experience: September 12, 2022

Thumbnail of user mushahidf
New York
1 review
0 helpful votes
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April 28th, 2022
Verified purchase

Ordering was smooth and delivery was quick. Thanks

Reason I chose this business:

Product availability

Date of experience: April 28, 2022

Thumbnail of user verdinaw
District of Columbia
1 review
0 helpful votes
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November 23rd, 2022
Verified purchase

Item ordered was delivered timely and was exactly what I ordered.

Reason I chose this business:

Internet search for item I need led me to the website.

Date of experience: November 23, 2022

Thumbnail of user ryleeb22
Missouri
1 review
0 helpful votes
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July 26th, 2022
Verified purchase

Love my invitations! So cute! They are great! My bridesmaids love them so much

Date of experience: July 26, 2022

Thumbnail of user alisonb453
Texas
1 review
0 helpful votes
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July 25th, 2022
Verified purchase

Got here early early which was great, product was as described!

Reason I chose this business:

Google search

Date of experience: July 25, 2022

Sitejabber for Business

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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