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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,539 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 94.9%
Positive
2,031
Neutral
50
Negative
59
View ratings trends
338
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How would you rate Zazzle?
Top Positive Review

“Wedding invitations”

Stephanie W.
11/17/24

Ordered. Came very quickly and looks excellent! Only complaint is that the envelopes have residual ink on them as if they didn't let the cards dry 100% before packaging. Luckily I'm not that picky lol got to send them out in a rush.

Date of experience: 11/7/24
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Top Critical Review

“Very Disappointed”

Marcia M.
11/30/24

Rating: I ordered personal birthday invitations from Zazzle, expecting them to arrive well before the event as promised. Unfortunately, they did not arrive on the promised date, causing significant stress and inconvenience. To make matters worse, when I contacted customer service by email on several occasions (Stephen) they offered no credit or compensation for the delay. It was even presented that they were doing me a favor by reprinting them! I've tried several times to contact the company by phone and the line hangs up without reaching a representative. This experience has been very frustrating, and I am deeply disappointed with the lack of accountability and support.

Date of experience: 11/20/24
See critical reviews

Reviews (10,539)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (950) business cards (321) wedding invitations (331) delivery date (100) credit card (79) quality product (121) delivery time (56)
Thumbnail of user hollys12
Texas
1 review
0 helpful votes
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December 28th, 2013

Very prompt delivery, no problems with ordering or product when arrived.

Date of experience: December 28, 2013

Thumbnail of user laureng11
Missouri
1 review
0 helpful votes
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February 28th, 2013

Everytime I order something it's always to my satisfaction and the shipping is fast.

Date of experience: February 28, 2013

Thumbnail of user kt303
Ohio
1 review
0 helpful votes
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April 18th, 2023
Verified purchase

Invites are adorable and everything came quickly! I can't wait to send them out!

Date of experience: April 18, 2023

Thumbnail of user lindaf8
Florida
1 review
0 helpful votes
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January 2nd, 2012

The product was as described and arrived on time! I would use this site again.

Date of experience: January 2, 2012

Thumbnail of user lashaundam2
Georgia
1 review
0 helpful votes
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May 10th, 2022
Verified purchase

I love my invitations. They were received on time.

Date of experience: May 10, 2022

Thumbnail of user mariac2474
New York
1 review
0 helpful votes
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May 10th, 2022
Verified purchase

I have used Zazzle in the past for invitations & thank you notes.
They do a great job.

Date of experience: May 10, 2022

Thumbnail of user harleeb1
Texas
1 review
0 helpful votes
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May 10th, 2022
Verified purchase

The invitations were delivered in a timely manner and exceeded my expectations!

Date of experience: May 10, 2022

Thumbnail of user tomf915
Nevada
1 review
0 helpful votes
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May 10th, 2022
Verified purchase

Ordered some pet mothers say cards and was pleased to see they arrived on-time.

Date of experience: May 10, 2022

Thumbnail of user stephanien924
Wisconsin
1 review
0 helpful votes
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May 10th, 2022
Verified purchase

Came early, look great! Will definitely keep Zazzle in mind for next time!

Date of experience: May 10, 2022

Thumbnail of user astrids36
California
1 review
0 helpful votes
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May 10th, 2022
Verified purchase

Looks great, arrived promptly, all as expected, thanks!

Date of experience: May 10, 2022

Thumbnail of user huleetas
Virginia
1 review
0 helpful votes
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January 16th, 2015

Have ordered twice from Zazzle and big hit each time! Try them!

Tip for consumers:
On one order even added personal photograph...........turned out great.

Date of experience: January 10, 2015

Thumbnail of user kelseyn52
Virginia
1 review
0 helpful votes
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May 10th, 2022
Verified purchase

Fast delivery, very nice quality and beautiful design

Date of experience: May 10, 2022

Thumbnail of user melissaw21
Massachusetts
1 review
0 helpful votes
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January 5th, 2015

Perfect quality. I will be ordering more key chains again.

Service
Value
Shipping
Quality

Date of experience: January 2, 2015

Thumbnail of user judyg770
Tennessee
1 review
0 helpful votes
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October 29th, 2022
Verified purchase

Very user friendly and I easily found the perfect product to meet my needs.

Reason I chose this business:

I had purchased from Zazzle previously.

Date of experience: October 29, 2022

Thumbnail of user maureenc27
California
2 reviews
2 helpful votes
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November 28th, 2016

Lots of fun gifts on this site - easy to customize things as well. Orders show up quickly.

Date of experience: November 28, 2016

Thumbnail of user giselam37
Texas
1 review
0 helpful votes
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May 9th, 2022
Verified purchase

Loved thank you. It came as described. Will order again.

Date of experience: May 9, 2022

Thumbnail of user christinew29
Missouri
1 review
0 helpful votes
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January 23rd, 2015

Great site! Easy to navigate. My order came promptly!

Service
Value
Shipping
Quality

Date of experience: January 20, 2015

Thumbnail of user caras146
Pennsylvania
1 review
0 helpful votes
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March 7th, 2023
Verified purchase

Excellent. The layout was perfect for our event and easy to fill out. Thank you.

Date of experience: March 7, 2023

Thumbnail of user andreas1796
California
1 review
0 helpful votes
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August 14th, 2022
Verified purchase

The product that was received exceeded expectations in both quality and delivery!

Date of experience: August 14, 2022

Thumbnail of user sereenac1
California
1 review
0 helpful votes
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July 28th, 2022
Verified purchase

Good quality. Loves the different options of payment.

Date of experience: July 28, 2022

Thumbnail of user laurenj370
Colorado
1 review
0 helpful votes
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August 14th, 2022
Verified purchase

Cards were great. Beautiful and nice quality. Extremely expensive for timely delivery.

Reason I chose this business:

Great price per card before fancy shipping.

Date of experience: August 14, 2022

Thumbnail of user kelleyg110
Florida
1 review
0 helpful votes
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August 14th, 2022
Verified purchase

Exactly as described... shipped quickly and in awesome packaging! Thank you

Reason I chose this business:

Beat price and selection

Date of experience: August 14, 2022

Thumbnail of user nikkii29
Georgia
1 review
0 helpful votes
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August 14th, 2022
Verified purchase

Great! Really enjoyed!
Just typing bc I'm required 50 characters

Date of experience: August 14, 2022

Thumbnail of user lorettak3
Georgia
1 review
0 helpful votes
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September 4th, 2017

Easy ordering, Meets all my expectations. Reasonably priced. Quality material. Recommend to anyone.

Date of experience: September 4, 2017

Thumbnail of user melissab2635
Illinois
1 review
0 helpful votes
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August 14th, 2022
Verified purchase

Loved the way they turned out. My sister and brother in law will love them as well.

Date of experience: August 14, 2022

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 5 days
Zazzle Support is here to assist you!

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