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Zazzle has a rating of 4.5 stars from 10,693 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
Never again will I be so stupid as to order anything ever from this company again. The printed the wrong name on cards. Refused to take responsibility for the mistake because I was told it would "Upset the artist." Can you believe this crap? How about upsetting the customer who put their trust in their product. I will make certain Everyone I know is told what a complete scam and liars you people are.
I Don't Know Any God Damn Katherine!
E
Tip for consumers:
Instead a ordering a single thing on this sight, just simply take the money you were going to spend put it in a pile and set it in fire.
Better that than give it to these crooks.
Products used:
None! These cards are worthless to me. They are in the recycle pile, I hope you're happy. I hope you're having a good laugh at my expense. You people should be ashamed of yourselves. You're a bunch of money hungry S.O.B.s
I'm cleaning up my language because you really don't want me to know what I think of you.
My far as your so called artist goes 'whos feeling might be hurt.' they can go F themselves!! And so can the rest of you.
Date of experience: June 28, 2022
Helpful customer service who actually care.
More products and designs than you can throw a stick at - can be on this site for days.
Love seeing the creativity of folks.
Ordered a custom dog bowl for my puppy.
Quality products delivered fast considering they are made one at a time.
Date of experience: September 25, 2014
I had great fun designing invitations to my specific needs. They turned out beautifully with amazing quality and clarity.
I had been shopping several sites not finding exactly what I needed. I will definitely be using Zazzle again in the future.
The selection of invitations were more in line with what I was looking for, and the personalization tools were simple
Date of experience: March 23, 2024
I ordered a personalized mug on 12/2/20 which was to be a birthday gift on 12/16/20. When I ordered, estimated delivery was 12/10. Here we are on 12/17/20 and it hasn't even shipped yet. The first time I contacted customer service, they said it would be delivered between 12/11-12/14. Then I get a message today saying production is delayed and it takes 10-12 days from ordering to be shipped. Well 10-12 days from 12/2 has already passed and the mug isn't even done yet. If you want to take chances ordering from here, go for it but don't expect to receive your item by their posted delivery date. Very disappointed and the only reason they got 2 stars is their customer service responds pretty timely.
Date of experience: December 17, 2020
Hello Michele,
I am so sorry to hear about the delays with your mug. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I have reached out to you directly via email with some resolutions on the matter.
I look forward to assisting you further!
Thank you,
Ryan
My one purchase order was made 9/28/2019 in the amount of $92.58. That night they charged my bank account 5 times for that amount. It was very difficult to get any customer service assistance and when I finally reached a real person, he said it would take a few days to "look into it". Meanwhile, I sent him a screenshot of the bank transactions via email and almost $400 is being held up while they "look into it". I will never do business with them again.
Date of experience: September 30, 2019
I ordered a stein for my plastic surgeon! Just arrived today and you think you would take more care to make sure it doesn't break in transit. So here is my stein I ordered and the handle is broken! Call customer service and the "mailbox is full" I really hope someone makes this right... can't get a hold of anyone can't chat. If only zero stars were an option... will never order from this place again.
Products used:
None
Date of experience: May 4, 2022
Hi Teresa,
We are sorry to see of the issues that occurred with your stein, this isn't the experience we strive for! We can be reached at social@zazzle.com where we would love to make this right!
Thank you,
Ryan
Order wine label's with my daughters name on them, suppose to be, I thought, glitter and sparkle but was just a sticker with various colours to simulate sparkles. They arrived quite quickly which was a bonus but really I could have bought stickers and printer pretty much the same thing at less cost.
Date of experience: November 28, 2022
Hello Paula,
We are so sorry to hear about your order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I have sent you an email and if you could please reply to that I will be happy to assist.
We look forward to assisting you further
Thank you,
Cian
Loved these for our coach's shirts this season. They are super soft and comfortable. A *tad* short for tall people (so I wear a long tank beneath mine), and since we heard they run a little small, we each ordered one size up from our normal size. They all worked well! We've washed them several times, and the design has held up perfectly. Looks great! They are a little pricey, but for a specialty tee, that's expected, so we bought when t-shirts were 40% off, which helped.
Date of experience: October 3, 2016
I've ordered custom invitations and envelope seals from Zazzle for the past two years; and both years, I've received absolutely amazing results!
Their professional, high-quality invitations have put the perfect finishing touch on important Christmas gifts to family. Please see attached image of invitation to family cruise.
Last but not least, they keep you informed throughout the quick process, and my orders arrived early both years!
Date of experience: December 11, 2018
Custom design tools were easy to use in creating the layout of my order, ordering was easy, delivery was prompt. Order was received without any printing or color errors. The finished product looks stunning. Signed One Happy Customer
Because of the availability of a beautiful floral calling card.
Date of experience: April 16, 2024
My delivery was supposed to be here no later than last Friday. Was promised Monday would resent & receive by today. Looking up tracking they cancelled my envelopes. What good is invitations without envelopes!
Tip for consumers:
Was offered a refund of my express delivery, wow so generous when they obviously didn’t come express.
Products used:
Invitations
Date of experience: April 19, 2023
Hi Peggy,
We do apologize for the delay that you encountered with your envelopes. According to our records, these were cancelled upon your request when you contacted us. If there is anything further that you need, please reach out to us directly at social@zazzle.com.
Thank you,
Ryan
Great site to do original cards. I had a few problems. I would have liked my name darker so it showed better on background and my title larger. Barely visible. But the beach scene is pretty and I will reorder with a few tweaks.
Pretty backgrounds. I live in a beach city and the scenes were realistic. Fairly easy to create original cards.
Date of experience: April 5, 2024
I've had a positive experience on all levels for two years now. I've made duvet and pillow sets that are stunningly produced (vivid colors, quality material). My patio came alive with beautifully made pillows (faithfully reproducing my original images) that friends have asked me to reproduce for them. They are delivered well in advance of my anticipated time frame, and they have fabulous discounts that I check for several times a week. I am proud of my work and after two years of ordering door mats, tote bags, kitchen towels, gift bags (and more), I can honestly say that I am not looking for a "better" company with a "better" price. They make my images look professional and "important." (I love it when that happens!)
Tip for consumers:
I format my images to roughly the size of the item I'm making, and always use a higher than required resolution. That has proven to insure that my end result looks as good as I want it to.
Date of experience: January 26, 2018
I need the prayer cards I ordered for my daughter's funeral now. I am suppose to receive them today and it says that they are still making my order. This is not something that can wait. Please help me.
Date of experience: March 11, 2021
Hi Amber,
Our sincerest apologies for the inconvenience this has caused for you. We have reached out to you directly via email to resolve this.
Kind regards,
Yvonne
I need to give the BIGGEST shout out to the best customer service I've ever experienced. I ordered my Christmas cards during a super sale and must have forgotten to change the shipping address. My address from 6 years ago was filled in and my cards were delivered there. Without a moment of hesitation, the customer service rep reordered my prints for me (free of charge) and even expedited shipping. I didn't expect any of this when I called, I thought I'd pay for a reorder. Nope they took care of everything! I cannot even believe it and Zazzle has earned a lifetime customer here.
Tip for consumers:
I will FOREVER order from Zazzle for all my stationary needs!
Products used:
Christmas cards
Date of experience: October 23, 2023
I ordered cards for a Celebration of Life event. They turned out beautiful, the price was right and they were delivered on time. I must say I am one happy camper.
Had what I needed.
Date of experience: June 13, 2024
Creating my personalized ID Card was very easy, very user friendly, and delivery was fast! Excellent experience using Zazzle and I will be using again in the future!
Found in Google search, and it turned out to be a great choice!
Date of experience: July 2, 2024
Took me close to 30 minutes to tweak a simple business card template. Their design software not instinctive at all, extremely difficult to navigate.not even sure if what I designed is what I ordered. This is the most unclear complicated software I have ever had to use and I'm really experienced with digital editing.
Tip for consumers:
Had I read a review known how extremely difficult to navigate their design software was I would not have even started
Products used:
Business card template
Date of experience: November 30, 2023
Was extremely easy to order from and my order came even sooner than expected :)
Date of experience: August 15, 2024
My bag came quickly, and it was exactly as depicted. I'm very happy with it.
Date of experience: August 15, 2024
I ordered a gift card but i received a business card. This is very deceiving.
Date of experience: August 19, 2024
Hi there,
I'm really sorry to hear about the sizing issues with your recently placed card order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.
Kindest regards,
Jordan
Zazzle made it simple to design the template the way I wanted it, choose a size and scale that worked for me, and get it ordered and delivered quickly. Their packaging ensured the foam board wasn't damaged in transit and the product arrived exactly as pictured with no pixelation or poor scaling.
Design variety, shipping time, price
Date of experience: May 10, 2024
I ordered labels for Homemade Vanilla Extract. My name was written at the bottom in type that was 1/16" high and so faint that it was hardly readable or recognizable. It was the smallest printing on the whole label. The shipping costs were ridiculous. $7.99 for a 9 1/2" x 12" envelope weighing 3 1/8 oz. I returned them. Wish I had read the other negative reviews before ordering.
Date of experience: September 1, 2021
Hi Joyce,
We are very sorry to hear you were unhappy with the labels that you received! If you still need further assistance, we can be reached directly at social@zazzle.com where we would be more then happy to help!
Thank you,
Ryan
Made some cocktail napkins for my wedding and the design turned out so cute and was the exact size I imagined! Good quality napkins too! Just wish they weren't so expensive for 50 napkins 😳
Date of experience: July 2, 2024
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hi Rosemarie,
We are sorry for any inconvenience caused. Upon investigation, we can see that your design was submitted without removing the template text prior. We understand that these things happen and as such we have our 100% satisfaction policy in place to which our Customer Care team offered a resolution. We're reaching out again to resolve this issue.
Thank you,
Ryan