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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,523 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 94.8%
Positive
2,033
Neutral
50
Negative
61
View ratings trends
338
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How would you rate Zazzle?
Top Positive Review

“Wedding invitations”

Stephanie W.
11/17/24

Ordered. Came very quickly and looks excellent! Only complaint is that the envelopes have residual ink on them as if they didn't let the cards dry 100% before packaging. Luckily I'm not that picky lol got to send them out in a rush.

Date of experience: 11/7/24
See positive reviews
Top Critical Review

“Very Disappointed”

Marcia M.
11/30/24

Rating: I ordered personal birthday invitations from Zazzle, expecting them to arrive well before the event as promised. Unfortunately, they did not arrive on the promised date, causing significant stress and inconvenience. To make matters worse, when I contacted customer service by email on several occasions (Stephen) they offered no credit or compensation for the delay. It was even presented that they were doing me a favor by reprinting them! I've tried several times to contact the company by phone and the line hangs up without reaching a representative. This experience has been very frustrating, and I am deeply disappointed with the lack of accountability and support.

Date of experience: 11/20/24
See critical reviews

Reviews (10,523)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (950) business cards (320) wedding invitations (330) delivery date (99) credit card (79) quality product (120) delivery time (56)
Thumbnail of user detrac1
Florida
2 reviews
0 helpful votes
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September 17th, 2022
Verified purchase

Great! Arrived on time and quality printing. I will use them again in the future.

Reason I chose this business:

Online search

Date of experience: September 17, 2022

Thumbnail of user angiel283
North Carolina
1 review
0 helpful votes
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September 17th, 2022
Verified purchase

Everything from Zazzle is great and love the same motif available for different times

Reason I chose this business:

Pricing and the variation of designs is top notch.

Date of experience: September 17, 2022

Thumbnail of user jackc1251
Washington
1 review
0 helpful votes
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September 17th, 2022
Verified purchase

I ordered a custom pin and it turned out really nice

Date of experience: September 17, 2022

Thumbnail of user maryw3251
Pennsylvania
2 reviews
0 helpful votes
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September 17th, 2022
Verified purchase

Awesome no issues
Great quality. Although expensive

Reason I chose this business:

Liked what I saw

Date of experience: September 17, 2022

Thumbnail of user peggyg274
Ohio
1 review
0 helpful votes
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July 4th, 2022
Verified purchase

Okay the invitations were very nice. Would order fro you again

Date of experience: July 4, 2022

Thumbnail of user yashuret
Illinois
1 review
0 helpful votes
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July 4th, 2022
Verified purchase

Awesome gifts we bought last minute and delivered in record time.

Date of experience: July 4, 2022

Thumbnail of user suzanneg451
Minnesota
1 review
0 helpful votes
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June 14th, 2023
Verified purchase

The invites lol great and arrived quickly, very satisfied!

Reason I chose this business:

Selection of invites

Date of experience: June 14, 2023

Thumbnail of user jtk21
South Dakota
1 review
0 helpful votes
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August 16th, 2022
Verified purchase

Received in timely manner. Nicely made. No problems

Reason I chose this business:

I ordered from them previously.

Date of experience: August 16, 2022

Thumbnail of user caitlinz14
New York
1 review
0 helpful votes
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April 25th, 2023
Verified purchase

All went smoothly with order and delivery. Nothing further is needed.

Date of experience: April 25, 2023

Thumbnail of user kathyj560
Texas
1 review
0 helpful votes
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April 25th, 2023
Verified purchase

Great and fast service! Order was just what we ordered.

Date of experience: April 25, 2023

Thumbnail of user kathib66
Oregon
1 review
0 helpful votes
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August 15th, 2022
Verified purchase

Loved using your site to order the personalized notebooks. It was quick and fun!

Reason I chose this business:

I recently ordered cocktail napkins from you and it was so easy, I thought I'd do it again.

Date of experience: August 15, 2022

Thumbnail of user laurah2555
Illinois
1 review
0 helpful votes
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August 15th, 2022
Verified purchase

I was very pleased with the user friendly design process and fast shipping.

Date of experience: August 15, 2022

Thumbnail of user kellyk1055
California
1 review
0 helpful votes
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July 18th, 2022
Verified purchase

Super easy ordering and fast service. Had so many products to choose from.

Reason I chose this business:

Had items I wanted

Date of experience: July 18, 2022

Thumbnail of user donnab2735
Texas
1 review
0 helpful votes
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July 25th, 2022
Verified purchase

The Zazzle website is user friendly & customer centric. Easy to see personalization immediately.

Date of experience: July 25, 2022

Thumbnail of user denisea639
Montana
1 review
0 helpful votes
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July 18th, 2022
Verified purchase

Shipment came faster than expected, great experience l!

Date of experience: July 18, 2022

Thumbnail of user lynnc768
Minnesota
1 review
0 helpful votes
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July 18th, 2022
Verified purchase

Beautiful napkins easy ordering and fast delivery!

Reason I chose this business:

Design options were outstanding!

Date of experience: July 18, 2022

Thumbnail of user rachell1099
North Carolina
1 review
0 helpful votes
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July 18th, 2022
Verified purchase

The invitations looks amazing! Thank you so much :): )

Date of experience: July 18, 2022

Thumbnail of user karat70
Georgia
1 review
0 helpful votes
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July 6th, 2022
Verified purchase

Shipping was fast and I love my invitations! Thanks Zazzle!

Date of experience: July 6, 2022

Thumbnail of user lifek
Ohio
1 review
0 helpful votes
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July 3rd, 2022
Verified purchase

Can early then it was said and exactly how I wanted

Date of experience: July 3, 2022

Thumbnail of user irona5
Utah
1 review
0 helpful votes
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February 9th, 2023
Verified purchase

Easy to orders and create what we wanted. Looked Great.

Date of experience: February 9, 2023

Thumbnail of user daniellef453
New York
1 review
0 helpful votes
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September 17th, 2022
Verified purchase

Website is very easy to use, many choices available, quality of product excellent for price.

Reason I chose this business:

Family referral

Date of experience: September 17, 2022

Thumbnail of user briannaa96
New Jersey
1 review
0 helpful votes
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September 17th, 2022
Verified purchase

Received items before estimated date which is nice. They look very pretty.

Reason I chose this business:

Liked the layout and colors and design

Date of experience: September 17, 2022

Thumbnail of user gg282
Michigan
1 review
0 helpful votes
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September 18th, 2022
Verified purchase

Ordered invitations... easy to use... order came promptly

Reason I chose this business:

Liked invitations

Date of experience: September 18, 2022

Thumbnail of user jessicab2916
Virginia
1 review
0 helpful votes
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September 17th, 2022
Verified purchase

These invites were beautiful and can't wait for the bride to see them!

Reason I chose this business:

They had a great selection of invites that were the cooor of the wedding.

Date of experience: September 17, 2022

Thumbnail of user valerieb761
New York
1 review
0 helpful votes
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September 17th, 2022
Verified purchase

We really like the cards.The delivery was fast. Thank you.

Date of experience: September 17, 2022

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 5 days
Zazzle Support is here to assist you!

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