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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,523 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 94.8%
Positive
2,033
Neutral
50
Negative
61
View ratings trends
338
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How would you rate Zazzle?
Top Positive Review

“Wedding invitations”

Stephanie W.
11/17/24

Ordered. Came very quickly and looks excellent! Only complaint is that the envelopes have residual ink on them as if they didn't let the cards dry 100% before packaging. Luckily I'm not that picky lol got to send them out in a rush.

Date of experience: 11/7/24
See positive reviews
Top Critical Review

“Very Disappointed”

Marcia M.
11/30/24

Rating: I ordered personal birthday invitations from Zazzle, expecting them to arrive well before the event as promised. Unfortunately, they did not arrive on the promised date, causing significant stress and inconvenience. To make matters worse, when I contacted customer service by email on several occasions (Stephen) they offered no credit or compensation for the delay. It was even presented that they were doing me a favor by reprinting them! I've tried several times to contact the company by phone and the line hangs up without reaching a representative. This experience has been very frustrating, and I am deeply disappointed with the lack of accountability and support.

Date of experience: 11/20/24
See critical reviews

Reviews (10,523)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (950) business cards (320) wedding invitations (330) delivery date (99) credit card (79) quality product (120) delivery time (56)
Thumbnail of user stacya205
New Mexico
1 review
0 helpful votes
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March 30th, 2022
Verified purchase

Exactly how described. Arrived much earlier than expected. Absolutely perfect!

Date of experience: March 30, 2022

Thumbnail of user alexaa72
West Virginia
1 review
0 helpful votes
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July 18th, 2022
Verified purchase

The invitations were everything I wanted and turned out perfect!

Date of experience: July 18, 2022

Thumbnail of user huangv
California
1 review
0 helpful votes
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July 18th, 2022
Verified purchase

Good quality printing, will use their service again!

Date of experience: July 18, 2022

Thumbnail of user luism796
Virginia
1 review
0 helpful votes
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July 18th, 2022
Verified purchase

Overall good service. Zazzle kept in touch with updates after order was placed.

Reason I chose this business:

Had the product that I needed!

Date of experience: July 18, 2022

Thumbnail of user gerardor98
New York
1 review
0 helpful votes
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July 18th, 2022
Verified purchase

Great quality better then what I expected Recommend

Date of experience: July 18, 2022

Thumbnail of user nancyd1803
Pennsylvania
1 review
0 helpful votes
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July 18th, 2022
Verified purchase

The quality of paper could have been a little nicer

Date of experience: July 18, 2022

Thumbnail of user danicaw6
Wisconsin
1 review
0 helpful votes
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July 18th, 2022
Verified purchase

The baby shower cards came out amazing. I love how pretty they are.

Date of experience: July 18, 2022

Thumbnail of user angelac1962
New Jersey
1 review
0 helpful votes
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July 18th, 2022
Verified purchase

Paper is great quality, looks just like image on the website!

Reason I chose this business:

Great quality everytime I order, always has a sale.

Date of experience: July 18, 2022

Thumbnail of user maryv1358
Illinois
1 review
0 helpful votes
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July 18th, 2022
Verified purchase

Easy to order. Beautiful invites, good quality. Very happy with my choice!

Reason I chose this business:

Returning customer.

Date of experience: July 18, 2022

Thumbnail of user lorar70
Connecticut
1 review
0 helpful votes
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July 18th, 2022
Verified purchase

The invitations were beautiful done on high quality paper.

Reason I chose this business:

The best choices.

Date of experience: July 18, 2022

Thumbnail of user courtneye126
South Carolina
1 review
0 helpful votes
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July 18th, 2022
Verified purchase

Invitation is perfect. Great quality and shipped way before expected date.

Reason I chose this business:

Designing is easy and printing is a great quality delivered to your door.

Date of experience: July 18, 2022

Thumbnail of user carolc2300
New York
1 review
0 helpful votes
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July 18th, 2022
Verified purchase

Wonderful selection, fair pricing, excellent personalization options and quick delivery.

Date of experience: July 18, 2022

Thumbnail of user kayleab
Missouri
1 review
0 helpful votes
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September 21st, 2022
Verified purchase

It was easy to use/navigate and I got my order quickly!

Date of experience: September 21, 2022

Thumbnail of user gabriellev48
New York
1 review
0 helpful votes
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September 20th, 2022
Verified purchase

Absolutely Loved it! They matched with the theme of my bridal shower

Date of experience: September 20, 2022

Thumbnail of user araceliv17
California
1 review
0 helpful votes
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January 23rd, 2023
Verified purchase

Thank you so much, the invites are beautiful, I love them.

Date of experience: January 23, 2023

Thumbnail of user jasmined213
Michigan
1 review
0 helpful votes
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January 23rd, 2023
Verified purchase

Great quality, shipped fast and looked like the photo :)

Reason I chose this business:

Found online

Date of experience: January 23, 2023

Thumbnail of user cindys530
California
3 reviews
1 helpful vote
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January 23rd, 2023
Verified purchase

Excellent quality note cards, great communication.

Reason I chose this business:

Selection and services offered

Date of experience: January 23, 2023

Thumbnail of user skylerc37
California
1 review
0 helpful votes
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August 19th, 2022
Verified purchase

This website made my wedding invites so easy and everyone loves them

Reason I chose this business:

I thought Zazzle had the most options

Date of experience: August 19, 2022

Thumbnail of user lynettea81
Illinois
2 reviews
0 helpful votes
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January 12th, 2023
Verified purchase

Easy to use, draft and view samples before buying. Great product for your dollar.

Date of experience: January 12, 2023

Thumbnail of user alvinaandmannyl
Alabama
1 review
0 helpful votes
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January 11th, 2023
Verified purchase

Very personable customization and good sales made for a quite pleasant experience

Reason I chose this business:

Plenty of options and good prices!

Date of experience: January 11, 2023

Thumbnail of user sarahb2806
Massachusetts
1 review
0 helpful votes
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August 18th, 2022
Verified purchase

It was fast service and would use again! Very pleased with end result.

Date of experience: August 18, 2022

Thumbnail of user peggyl333
California
1 review
0 helpful votes
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July 31st, 2022
Verified purchase

A perfect invitation to celebrate my husband's life.

Reason I chose this business:

The variety of invitations that are available from which to make a selection.

Date of experience: July 31, 2022

Thumbnail of user jessicad1967
California
1 review
0 helpful votes
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June 14th, 2023
Verified purchase

My purchase was everything I expected it to be. Thank you!

Date of experience: June 14, 2023

Thumbnail of user denises1500
Massachusetts
1 review
0 helpful votes
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July 31st, 2022
Verified purchase

Good Quality, easy to navigate. Looks like the picture.

Reason I chose this business:

Was referred by a friend

Date of experience: July 31, 2022

Thumbnail of user andrewm2875
Michigan
1 review
0 helpful votes
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June 12th, 2023
Verified purchase

Easy to personalized and they even came a week earlier!

Date of experience: June 12, 2023

Sitejabber for Business

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 5 days
Zazzle Support is here to assist you!

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