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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,493 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 94.9%
Positive
2,006
Neutral
48
Negative
60
View ratings trends
338
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How would you rate Zazzle?
Top Positive Review

“Wedding invitations”

Stephanie W.
11/17/24

Ordered. Came very quickly and looks excellent! Only complaint is that the envelopes have residual ink on them as if they didn't let the cards dry 100% before packaging. Luckily I'm not that picky lol got to send them out in a rush.

Date of experience: 11/7/24
See positive reviews
Top Critical Review

“Very Disappointed”

Marcia M.
11/30/24

Rating: I ordered personal birthday invitations from Zazzle, expecting them to arrive well before the event as promised. Unfortunately, they did not arrive on the promised date, causing significant stress and inconvenience. To make matters worse, when I contacted customer service by email on several occasions (Stephen) they offered no credit or compensation for the delay. It was even presented that they were doing me a favor by reprinting them! I've tried several times to contact the company by phone and the line hangs up without reaching a representative. This experience has been very frustrating, and I am deeply disappointed with the lack of accountability and support.

Date of experience: 11/20/24
See critical reviews

Reviews (10,493)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (950) business cards (320) wedding invitations (330) delivery date (99) credit card (79) quality product (120) delivery time (56)
Thumbnail of user brayand9
Rhode Island
1 review
0 helpful votes
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May 2nd, 2023
Verified purchase

Great experience to design/customize. I enjoyed the process.

Reason I chose this business:

Zazzle has a better price than the competitor.

Date of experience: May 2, 2023

Thumbnail of user felecial17
Texas
1 review
0 helpful votes
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July 4th, 2022
Verified purchase

They are beautiful. Received fast. Will use again.

Reason I chose this business:

They had best choices for what I was looking for.

Date of experience: July 4, 2022

Thumbnail of user jolynnb16
Alaska
1 review
0 helpful votes
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September 19th, 2022
Verified purchase

High quality & very affordable. Thank you! Excellent packaging. Fast shipping.

Date of experience: September 19, 2022

Thumbnail of user nicoles2026
New Jersey
1 review
0 helpful votes
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August 20th, 2022
Verified purchase

They came out great. Wish I got a couple more copies.

Date of experience: August 20, 2022

Thumbnail of user suzya26
Georgia
1 review
0 helpful votes
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August 17th, 2022
Verified purchase

Positive experience with Zazzle - will use again. Great selection of invites

Date of experience: August 17, 2022

Thumbnail of user kirsteng78
Florida
1 review
0 helpful votes
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August 20th, 2022
Verified purchase

My invitations turned out beautiful & shipping was quick!

Reason I chose this business:

Beautiful invitations at an affordable price!

Date of experience: August 20, 2022

Thumbnail of user paigew175
Indiana
1 review
0 helpful votes
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August 20th, 2022
Verified purchase

Fast shipping! Great quality! Will order again in the future

Date of experience: August 20, 2022

Thumbnail of user randyr224
California
2 reviews
0 helpful votes
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August 20th, 2022
Verified purchase

My order was processed, shipped and received promptly. The invites came out beautiful.

Reason I chose this business:

The quality workmanship

Date of experience: August 20, 2022

Thumbnail of user robc521
New York
1 review
0 helpful votes
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August 20th, 2022
Verified purchase

Thank you everything looked good and like the proof online.

Reason I chose this business:

Google searched and found you guys.

Date of experience: August 20, 2022

Thumbnail of user kellyw1082
South Carolina
1 review
0 helpful votes
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August 20th, 2022
Verified purchase

Easy to order and delivered quickly. Love the invites!

Date of experience: August 20, 2022

Thumbnail of user robinb1140
South Carolina
1 review
0 helpful votes
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August 17th, 2022
Verified purchase

The invitations are beautiful! My daughter is going to love them.

Reason I chose this business:

Great background

Date of experience: August 17, 2022

Thumbnail of user heatherr913
Pennsylvania
1 review
0 helpful votes
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August 17th, 2022
Verified purchase

Easy to create the invites and quick shipping! No complaints here

Reason I chose this business:

My mom used Zazzle for my baby shower invites and had a positive experience

Date of experience: August 17, 2022

Thumbnail of user tonyr903
California
1 review
0 helpful votes
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August 17th, 2022
Verified purchase

The personalized card was exactly what we wanted and my wife loved it

Date of experience: August 17, 2022

Thumbnail of user terrym1242
Texas
2 reviews
0 helpful votes
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August 17th, 2022
Verified purchase

Good quality card. Customized. Im a returning customer. Would recommended.

Reason I chose this business:

Prior use. Great product

Date of experience: August 17, 2022

Thumbnail of user guillerminac6
Illinois
1 review
0 helpful votes
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August 16th, 2022
Verified purchase

Love them easy fast delivery will definitely order again

Reason I chose this business:

They had what I asked for

Date of experience: August 16, 2022

Thumbnail of user deborahf1199
New Hampshire
2 reviews
0 helpful votes
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July 30th, 2022
Verified purchase

Loved my greeting cards, they are beautiful and came quickly

Reason I chose this business:

Because they had Sandra Boynton greeting cards that I wanted

Date of experience: July 30, 2022

Thumbnail of user emc43
Colorado
1 review
0 helpful votes
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August 17th, 2022
Verified purchase

Not enough detail about what kind of paper was going to be used. Misleading

Date of experience: July 18, 2022

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Em,
We are very sorry to hear you were unhappy with your order, we've just reached out via email so that we can assist with a resolution!
Thank you,
Ryan

Thumbnail of user alenea2
New York
1 review
0 helpful votes
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May 23rd, 2022
Verified purchase

Fast service and great quality. Very happy with my purchase

Date of experience: May 23, 2022

Thumbnail of user angelas2260
California
1 review
0 helpful votes
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May 23rd, 2022
Verified purchase

Good experience online and selecting a template I like

Reason I chose this business:

Good selection of invitations for different occasions

Date of experience: May 23, 2022

Thumbnail of user aleahz2
Maryland
1 review
0 helpful votes
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September 24th, 2022
Verified purchase

Easy to make the button I wanted. Arrived in timely manner

Reason I chose this business:

Google search

Date of experience: September 24, 2022

Thumbnail of user francesa314
Rhode Island
1 review
0 helpful votes
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March 14th, 2023
Verified purchase

I received my order earlier than expected! Beautifully done! Thank you so much

Date of experience: March 14, 2023

Thumbnail of user victoro162
Rhode Island
2 reviews
0 helpful votes
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May 23rd, 2022
Verified purchase

Tried to get something in a card that represented my feelings. Zazzle had the dazzle

Reason I chose this business:

Looked all over the internet and zazzle was the best fit for me. Had a good quote I wanted, and was able to customize it! Perfect

Date of experience: May 23, 2022

Thumbnail of user katieb729
Illinois
1 review
0 helpful votes
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May 23rd, 2022
Verified purchase

Great experience. Good prices. Faster delivery than expected. No issues.

Date of experience: May 23, 2022

Thumbnail of user samanthah714
South Carolina
1 review
0 helpful votes
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May 23rd, 2022
Verified purchase

Super cute personalized birthday invites for our party. Fantastic shipping time:-)

Date of experience: May 23, 2022

Thumbnail of user allisons546
Nevada
1 review
0 helpful votes
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September 23rd, 2022
Verified purchase

Got order fast shipping quality of the product was good

Date of experience: September 23, 2022

Sitejabber for Business

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 5 days
Zazzle Support is here to assist you!

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