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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,693 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 94.9%
Positive
2,152
Neutral
55
Negative
61
View ratings trends
339
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How would you rate Zazzle?

Reviews (10,693)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (952) business cards (321) wedding invitations (331) delivery date (101) credit card (79) quality product (124) delivery time (57)
Thumbnail of user eviec52
Michigan
1 review
0 helpful votes
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July 30th, 2024
Verified purchase

I ordered labels, and invitations for my hubsand retirement party, they came in a timely manner, and I was very pleased would use Zazzle again 😊

Reason I chose this business:

They had a nice variety and price was ok

Date of experience: July 20, 2024

Thumbnail of user jamess10112
Maryland
1 review
0 helpful votes
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August 29th, 2024
Verified purchase

Shirts are nice af I liked the designs they pop a dare done very well imo

Date of experience: August 19, 2024

Thumbnail of user cameronm475
Maryland
1 review
0 helpful votes
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August 29th, 2024
Verified purchase

Smooth transaction and excellent product! Very happy with my birthday gift! A++

Date of experience: August 19, 2024

Thumbnail of user jessicab3819
Virginia
1 review
0 helpful votes
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August 29th, 2024
Verified purchase

Very happy with the end product. Shipped within days of ordering. Thank you!

Date of experience: August 19, 2024

Thumbnail of user julesf41
Canada
1 review
4 helpful votes
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January 12th, 2022

I ordered a stamp on Zazzle it took forever to come in. When it actually showed up our brand on the top is completely screwed up, you can't even tell what it is, our circular brand is so poorly cut they put no time into making it look nice. The materials they use are cheap and they are selling there products for way more then they are worth. Overall don't bother ordering off zazzle it's a complete waste of time.

Tip for consumers:
Don’t do it

Products used:
Stamp

Service
Value
Shipping
Quality

Date of experience: January 12, 2022

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello,

We're sorry to hear about the condition of the stamp. This is not the customer experience we strive for at Zazzle and we would love the oppertunity to make this right.

Please reach out to our customer service team for assistance.

We may be reached at social@zazzle.com, or call us at 1-888-892-9953.

We look forward to assisting you further!

Thank you,
Dylan

Thumbnail of user matthewt835
New Jersey
1 review
4 helpful votes
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July 7th, 2022
Verified purchase

I placed an order for business cards with express delivery ($23 extra). Needed them ASAP. I logged onto my account the next day to check the order status and found out it was cancelled— no email or text notification whatsoever. I understand if something I put on the cards violated the company's guidelines. However, to not notify me, especially when I'm paying a high delivery fee for EXPRESS shipping (the maximum amount), is incredibly bad customer service and highly unprofessional. Shop for personalized items as well.

Tip for consumers:
They cancel orders and don't notify the customer of the cancellation nor the reason why.

Products used:
Business cards

Service

Date of experience: June 7, 2022

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Matthew,
We're sorry for any upset caused. We do of course provide contact through email when items need to be cancelled for conflicting with our policies. We recommend checking your spam or promotion folders, alternatively you can reach out to our Content Management team at content_review@zazzle.com!

Thank you,
Ryan

Thumbnail of user kristinh128
Texas
1 review
1 helpful vote
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February 13th, 2020

I am so pleased with my purchase from Zazzle. This will not be my last order. The paper quality is fantastic, the printing is perfect, and their website shows just what you will get... only, the products are even better in person!

Date of experience: February 13, 2020

Thumbnail of user paulaonpoodles
Colorado
1 review
0 helpful votes
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January 4th, 2024

I ordered printed labels. Almost 3 weeks to get from Reno,? To Denver. And when they finally arrived, they were illegible. Every other label was faded. But the darker ones were still not useable because they were not centered properly. Tried to call -no answer on the number listed. No response to my email requesting a refund. DON'T WASTE YOUR MONEY.

Products used:
not useable

Service
Value
Shipping
Returns
Quality

Date of experience: December 28, 2023

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Paula,

I am so sorry to hear about your labels. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.

I look forward to assisting you further!
Thank you,
Clare

Thumbnail of user elizabethj93
Washington
1 review
1 helpful vote
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November 8th, 2017

I ordered a custom-designed binder from them for my boss, who wanted me to make a memorial book for his son. It looked great, and we were really excited for it. When it came, I didn't even show my boss because it looked like garbage. The picture on front had streak-stains streaking down to the bottom of the binder, and then huge ones on the back as well (which was supposed to be blank). I reordered, and they were very apologetic. However, when I received the reorder, it was just as bad, if not worse, than the first one.

Quality

Date of experience: November 8, 2017

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Elizabeth,

I am so sorry to hear about the printing issues you encountered with this order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.

I look forward to assisting you further!

Thank you,
Christine

Thumbnail of user maggiea169
Georgia
1 review
0 helpful votes
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June 23rd, 2024
Verified purchase

The entire experience from beginning to end has been nothing short of amazing! It was really easy to design and submit my order. It shipped quickly and arrived about a week before the expected date!

Reason I chose this business:

I chose Zazzle because I knew that they would deliver a high quality product and that they did!

Date of experience: June 13, 2024

Thumbnail of user jayd986
Virginia
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

I love the design and the letter size is as expected, but the women's Large t-shirt fits more like a Small. I normally buy Medium shirts in the shops but I made my custom t-shirt on a Large, just to make sure the message was readable. The shirt is a nice quality, and the cotton is soft, but the fit of the shirt is way more snug than I'm comfortable with. I'll go with a Men's t-shirt next time.

Reason I chose this business:

Great font selection, no minimum order size, easy to use website.

Date of experience: May 4, 2024

Thumbnail of user michelled2690
Michigan
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Our company requires all corporate employees to have an ID badge representing the corporate office including a picture of the employee themself. These badges are very nice and the pictures are clear. I would recommend them to anyone who needs a badge.

Reason I chose this business:

They are inexpensive and have quick delivery and produce a quality product.

Date of experience: April 24, 2024

Thumbnail of user mariar3426
California
1 review
0 helpful votes
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August 9th, 2024
Verified purchase

Hello I had a pleasant experinece using zazzle. I found an easy template on zazzle that matched my theme. Item arrived on time and I great condition.

Date of experience: July 30, 2024

Thumbnail of user courtneys747
Connecticut
1 review
0 helpful votes
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July 7th, 2024
Verified purchase

I ordered Funeral Cards for my mom's Celebration of Life. They look great, exactly what I ordered. Shipping was ahead of promised date. Communication was wonderful!

Reason I chose this business:

Found Zazzle on a google search. Offered a coupon making my purchase very affordable.

Date of experience: June 27, 2024

Thumbnail of user michellec3883
North Carolina
1 review
0 helpful votes
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July 10th, 2024
Verified purchase

Ordered invitations for my sister's Quinceañera and they were PERFECT!
In love with them, Thank you!
Recommend if you're looking for any type of party invitations.

Date of experience: June 30, 2024

Thumbnail of user susang3952
Indiana
1 review
0 helpful votes
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June 28th, 2024
Verified purchase

It went without a hitch! I ordered my wedding invites from Zazzle back in 2018. Everything went as ordered. Thanks so much for great products and great service.

Date of experience: June 18, 2024

Thumbnail of user stephanieb3151
Pennsylvania
1 review
0 helpful votes
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August 27th, 2024
Verified purchase

The website was very easy to navigate and the design options were excellent!

Reason I chose this business:

Design options

Date of experience: August 17, 2024

Thumbnail of user catherineh1327
Ohio
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

The invitations are adorable! Quality is great. They arrived exactly as predicted. My only complaint is that I ordered 25, received 25 envelopes, but only 24 invitations. So I ended up having to just text a Picture to one of the guests.

Reason I chose this business:

Had the design I was looking for

Date of experience: April 23, 2024

Thumbnail of user nz8
Canada
1 review
4 helpful votes
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April 29th, 2021
Verified purchase

I was really looking forward to receiving these cards, but when they arrived they were in garbage condition. Terrible print job. They look like they're all damaged. Completely unusable and I will have to pay another company to make these again for me. Complete disappointment.

Tip for consumers:
Tip: GO ELSEWHERE

Products used:
Business Cards

Service
Value
Shipping
Returns
Quality

Date of experience: April 29, 2021

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi there,
We are very sorry to hear you were unhappy with the business cards you received! However, I'm glad to see that our Customer Care team has assisted in providing you with a refund! Should you need anything else, we can be contacted at social@zazzle.com. Have a great day!

Thank you,
Ryan

Thumbnail of user donnah742
Texas
3 reviews
14 helpful votes
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June 9th, 2020

I ordered 2 puzzles more than 2 months ago and finally got them but very poor quality packaging and photo of puzzle. Boxes are too big and very flimsy, pieces had fallen out, and photo of finished puzzle is so small I cant tell design even with a magnifying glass. Disappointed all the way around with this product.

Date of experience: June 9, 2020

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

We're truly sorry to hear of the negative experience you've had with us, and we would like to help.

Unfortunately we are unable to locate the order with the information provided. If you are still in need of assistance, please send an email to social@zazzle.com and we would be happy to help!

Thank you,
Elena

Thumbnail of user kiethf6
Canada
1 review
0 helpful votes
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March 29th, 2024
Verified purchase

Ordered wedding invites, website easy to use. Quality of invites were great. Only other feedback, no where did it say we had to pay once the courier dropped our package off. It was only $20 but this was not shared with us during the order process.

Reason I chose this business:

Easy online experience.

Date of experience: March 19, 2024

Thumbnail of user larryi297
Illinois
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

I contemplated for quite a while on which options to choose for my invitations, between the paper choices, the high res, etc.
I ended up choosing the basic options and a pearl shimmer. I did not choose high res. I couldn't be happier. The paper is a nice weight. The shimmer is perfect. The photos are crisp and clear even without the high res. I consider the price to be a little high but I am very much a cheapskate. I would buy these again and I would still pay the same price to do so.

Reason I chose this business:

After searching several sites, Zazzle had the design I preferred.

Date of experience: June 3, 2024

Thumbnail of user bradm388
Wisconsin
1 review
0 helpful votes
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August 24th, 2021
Verified purchase

Issue now fixed. They made good on promise. I order mugs with my artwork. I received a bunch of dirty mugs with the bottom rims looking like they are used mugs. Dirt is ground into ceramic. And, they added THEIR Zazzle logo to the bottom? What is this - they advertise on my merchandise. I complained and they said sorry, can't exchange - Logo stays and try and wash off ground in dirt. I did - it won't leave. Who wants used dirty mugs in their cupboard? Zazzle - do not buy from them. I wrote a review giving them 1 star - they only post positive reviews!

Tip for consumers:
Use some other service - they don't back up products and ignore complaints.

Products used:
Coffee mugs - printed with my artwork

Service
Value
Shipping
Returns
Quality

Date of experience: August 24, 2021

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Brad,
We are very sorry to hear of the issues with the mugs you received! We can be reached directly at social@zazzle.com where we would love to be of further assistance!

Thank you,
Ryan

Thumbnail of user mattiew42
Tennessee
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

All the cards were beautiful and there was a large variety to choose from. Which made it hard to decide. The red color with silver flakes caught my eyes. It looked as though diamonds were falling on beautiful red drapes. With my initial M in black, and my first name spell out in a white script against the initial. It was a short turnaround from my ordering and receiving my package. I will reorder, if needed. Extremely Happy & pleased with the end result. Love them. Thank you!,

Reason I chose this business:

I had ordered birthday cards for my daughter, several years ago.
I remembered how beautiful they were. I went on treasure hunt to find one that I had left. From there, I immediately went to website and it took my only ten minutes to find the cards that appealed to me.The rest is history.

Date of experience: March 26, 2024

Thumbnail of user kylien37
New York
1 review
0 helpful votes
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August 24th, 2024
Verified purchase

The invites were perfect and shipping was so fast. Very easy to edit the design

Reason I chose this business:

Had a design that matched what I wanted

Date of experience: August 14, 2024

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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