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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,492 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 94.9%
Positive
2,006
Neutral
48
Negative
60
View ratings trends
338
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How would you rate Zazzle?
Top Positive Review

“Wedding invitations”

Stephanie W.
11/17/24

Ordered. Came very quickly and looks excellent! Only complaint is that the envelopes have residual ink on them as if they didn't let the cards dry 100% before packaging. Luckily I'm not that picky lol got to send them out in a rush.

Date of experience: 11/7/24
See positive reviews
Top Critical Review

“Very Disappointed”

Marcia M.
11/30/24

Rating: I ordered personal birthday invitations from Zazzle, expecting them to arrive well before the event as promised. Unfortunately, they did not arrive on the promised date, causing significant stress and inconvenience. To make matters worse, when I contacted customer service by email on several occasions (Stephen) they offered no credit or compensation for the delay. It was even presented that they were doing me a favor by reprinting them! I've tried several times to contact the company by phone and the line hangs up without reaching a representative. This experience has been very frustrating, and I am deeply disappointed with the lack of accountability and support.

Date of experience: 11/20/24
See critical reviews

Reviews (10,492)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (950) business cards (319) wedding invitations (330) delivery date (99) credit card (79) quality product (120) delivery time (56)
Thumbnail of user mariam3174
California
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

I loved everything about my invitation! Great job I'll be ordering more soon!

Reason I chose this business:

Love the design

Date of experience: May 28, 2022

Thumbnail of user tammieg57
Texas
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

Zazzle never disappoints. The invitations are beautiful!

Reason I chose this business:

Quality
Price

Date of experience: May 28, 2022

Thumbnail of user melanief258
New York
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

Arrived quickly, great quality company followed up.

Reason I chose this business:

The design was cute.

Date of experience: May 28, 2022

Thumbnail of user kimw1157
Minnesota
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

It was super easy to customize my item and they were a hit with the family!

Date of experience: May 28, 2022

Thumbnail of user tonyar192
Illinois
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

Invitations exactly as I ordered
Them prompt shipping definitely recommend

Reason I chose this business:

I found a design I love!

Date of experience: May 28, 2022

Thumbnail of user jasminm62
Illinois
2 reviews
0 helpful votes
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May 28th, 2022
Verified purchase

Simple cute and very inexpensive! Def recommended especially if on budget

Date of experience: May 28, 2022

Thumbnail of user virginiap724
Oregon
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

Our invitations are amazing and exactly what we wanted.

Reason I chose this business:

Highly recommend and loved the variety of styles too choose from

Date of experience: May 28, 2022

Thumbnail of user christinac1440
California
1 review
0 helpful votes
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February 12th, 2023
Verified purchase

Excellent quality beautiful labels! Easy to make goodie bags

Reason I chose this business:

Best value for quality and beautiful designs

Date of experience: February 12, 2023

Thumbnail of user joanniem5
Pennsylvania
1 review
0 helpful votes
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September 28th, 2022
Verified purchase

Quality is just what expected. Shirt took long time to arrive.

Reason I chose this business:

Good quality stuff

Date of experience: September 28, 2022

Thumbnail of user klingerc1
Maryland
2 reviews
0 helpful votes
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November 19th, 2022
Verified purchase

Loved being able to write my verse inside the card. Really made it personal

Reason I chose this business:

Zazzle had the card I wanted for our first grandchild

Date of experience: November 19, 2022

Thumbnail of user bethw537
Michigan
1 review
0 helpful votes
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May 27th, 2022
Verified purchase

Easy to make invitations. Quick shipping. They look really nice too!

Reason I chose this business:

They had inexpensive wedding invitations that look high quality

Date of experience: May 27, 2022

Thumbnail of user rosemariev31
North Carolina
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

Love the cards for my girls. Great quality.
Would recommend to anyone.

Date of experience: May 28, 2022

Thumbnail of user judym1576
South Carolina
1 review
0 helpful votes
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November 19th, 2022
Verified purchase

Very easy to order and delivery was quick. Response time also super fast

Date of experience: November 19, 2022

Thumbnail of user amyg1404
Maryland
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

Great job, love the card outline, quick turnaround time

Reason I chose this business:

Loved the card

Date of experience: May 28, 2022

Thumbnail of user jessical2208
Washington
1 review
0 helpful votes
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November 19th, 2022
Verified purchase

Turned out amazing and fast delivery. I'll definitely use them again.

Date of experience: November 19, 2022

Thumbnail of user francess486
Virginia
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

Easy to order. They arrived quickly and are very nice quality!

Reason I chose this business:

Easiest to create my personalized invitation

Date of experience: May 28, 2022

Thumbnail of user brianm3040
Ohio
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

Easy ordering, and timely delivery made me a very happy customer. Thank you

Reason I chose this business:

1st experience with zazzle

Date of experience: May 28, 2022

Thumbnail of user kims2019
Hawaii
2 reviews
0 helpful votes
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May 28th, 2022
Verified purchase
• Updated review

Fast shipping, happy with purchase. Good quality. Dependable

Reason I chose this business:

Previous experience using zazzle for other event

Date of experience: May 28, 2022

Perfect experience, highly recommend
May 28th, 2022
Verified purchase
• Previous review

Fast shipping, happy with purchase. Good quality. Dependable

Date of experience: May 28, 2022

Thumbnail of user samanthat402
Maryland
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

Everything was great! The invitation is perfect and absolutely adorable. Arrived quickly!

Date of experience: May 28, 2022

Thumbnail of user evelynp272
Michigan
1 review
0 helpful votes
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May 28th, 2022
Verified purchase
Reason I chose this business:

Used it before

Date of experience: May 28, 2022

Thumbnail of user jenniferd2464
District of Columbia
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

Perfect, thank you! The welcome party invitations look great and are exactly what I wanted

Date of experience: May 28, 2022

Thumbnail of user virginiad769
Florida
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

Great quality and service! I have received a lot of positive feedback

Date of experience: May 28, 2022

Thumbnail of user josieg56
Oregon
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

Beautiful work! Came within a week of ordering. Will be buying again!

Date of experience: May 28, 2022

Thumbnail of user loralyns
New Jersey
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

Exactly how I designed it. Fast delivery. All good!

Date of experience: May 28, 2022

Thumbnail of user katew327
Oregon
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

These turned out beautifully! Colors are vibrant and card stock was great quality.

Reason I chose this business:

I liked the choices and formats that were Available.

Date of experience: May 28, 2022

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 5 days
Zazzle Support is here to assist you!

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