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2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,492 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 94.9%
Positive
2,007
Neutral
48
Negative
60
View ratings trends
338
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How would you rate Zazzle?
Top Positive Review

“Wedding invitations”

Stephanie W.
11/17/24

Ordered. Came very quickly and looks excellent! Only complaint is that the envelopes have residual ink on them as if they didn't let the cards dry 100% before packaging. Luckily I'm not that picky lol got to send them out in a rush.

Date of experience: 11/7/24
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Top Critical Review

“Very Disappointed”

Marcia M.
11/30/24

Rating: I ordered personal birthday invitations from Zazzle, expecting them to arrive well before the event as promised. Unfortunately, they did not arrive on the promised date, causing significant stress and inconvenience. To make matters worse, when I contacted customer service by email on several occasions (Stephen) they offered no credit or compensation for the delay. It was even presented that they were doing me a favor by reprinting them! I've tried several times to contact the company by phone and the line hangs up without reaching a representative. This experience has been very frustrating, and I am deeply disappointed with the lack of accountability and support.

Date of experience: 11/20/24
See critical reviews

Reviews (10,492)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (950) business cards (319) wedding invitations (330) delivery date (99) credit card (79) quality product (120) delivery time (56)
Thumbnail of user morganh319
Colorado
1 review
0 helpful votes
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August 2nd, 2022
Verified purchase

I got the cards and they were exactly as pictured, thank you!

Reason I chose this business:

They had what I wanted

Date of experience: August 2, 2022

Thumbnail of user stephanieh1847
Washington
1 review
0 helpful votes
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August 2nd, 2022
Verified purchase

Easy to order, so many choices, customization was nice

Date of experience: August 2, 2022

Thumbnail of user matthewb1780
California
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

Easy to customize our items we ordered and there was tons of variety.

Date of experience: August 4, 2022

Thumbnail of user patriciab3553
Tennessee
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

Ordered our save the dates and they are absolutely perfect! Everything came as expected.

Reason I chose this business:

A friend reccommended.

Date of experience: August 4, 2022

Thumbnail of user spencerh139
Tennessee
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

The shipping was fast, and they turned out perfect!

Date of experience: August 4, 2022

Thumbnail of user cassandraf177
Wisconsin
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

Great experience, easy to order and fast shipping!

Reason I chose this business:

Best price online

Date of experience: August 4, 2022

Thumbnail of user cathlynb2
California
1 review
0 helpful votes
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May 12th, 2023
Verified purchase

The order came quickly. They were perfect and I mailed them out today.

Reason I chose this business:

I used Zazzle before

Date of experience: May 12, 2023

Thumbnail of user ashleer47
Texas
1 review
0 helpful votes
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November 22nd, 2022
Verified purchase

Great! Super easy to order and work with! Quick shipping!

Date of experience: November 22, 2022

Thumbnail of user januaryg1
Arizona
1 review
0 helpful votes
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July 6th, 2022
Verified purchase

Invites looked great once I had some help from the artist. Very quick response!

Reason I chose this business:

Just snooping online popped up

Date of experience: July 6, 2022

Thumbnail of user julies2415
California
1 review
0 helpful votes
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July 3rd, 2022
Verified purchase

Good variety, quick delivery, music played perfectly.

Date of experience: July 3, 2022

Thumbnail of user joselynr14
New York
1 review
0 helpful votes
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July 3rd, 2022
Verified purchase

The invites came exactly as shown. Well condition too

Reason I chose this business:

Friend recommended

Date of experience: July 3, 2022

Thumbnail of user melissar1849
Texas
1 review
0 helpful votes
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November 21st, 2022
Verified purchase

My daughter is going to love this when she opens it in Christmas

Date of experience: November 21, 2022

Thumbnail of user juliem2455
Michigan
1 review
0 helpful votes
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November 21st, 2022
Verified purchase

My product was excellent quality and received quickly.

Date of experience: November 21, 2022

Thumbnail of user esmeraldal30
Indiana
1 review
0 helpful votes
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October 3rd, 2022
Verified purchase

I absolutely loved it. Fast shipping. The detail is beautiful.

Reason I chose this business:

They had what I was looking for.

Date of experience: October 3, 2022

Thumbnail of user tonib423
California
1 review
0 helpful votes
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October 2nd, 2022
Verified purchase

Great! Items easy to find and order. Delivery was even quicker than originally predicted.

Reason I chose this business:

The NBO items.

Date of experience: October 2, 2022

Thumbnail of user avia54
Pennsylvania
1 review
0 helpful votes
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March 16th, 2023
Verified purchase

I wish banner had string hangers on it for hanging purposes

Date of experience: March 16, 2023

Thumbnail of user deborahs2872
Minnesota
1 review
0 helpful votes
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March 16th, 2023
Verified purchase

Great selection of baby shower invites. Very easy to personalize, too! The quality is top notch!

Date of experience: March 16, 2023

Thumbnail of user emmah727
Alabama
1 review
0 helpful votes
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March 16th, 2023
Verified purchase

Easy to design my graduation invitations and they came in a timely manner.

Reason I chose this business:

They were easy to work with and I was able to customize everything I needed

Date of experience: March 16, 2023

Thumbnail of user natashaw213
New Jersey
1 review
0 helpful votes
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October 2nd, 2022
Verified purchase

Wonderful. Arrived on time and exactly what I ordered. Thank you!

Reason I chose this business:

Great reviews.

Date of experience: October 2, 2022

Thumbnail of user lesliep567
Illinois
1 review
0 helpful votes
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April 12th, 2023
Verified purchase

Nice templates, easy customization, and fast shipping!

Reason I chose this business:

Friend recommedation

Date of experience: March 13, 2023

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Leslie,
We are very glad to hear you were happy with your recent order, that's lovely to hear! That said, we're a little unsure why you left a 1 star rating after such positive feedback. We want to make sure all is OK with your recent order, so we've reached out directly via email to assist further!

Thank you,
Ryan

Thumbnail of user kimw1261
North Carolina
1 review
0 helpful votes
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October 2nd, 2022
Verified purchase

Easy ordering and quick delivery! Product was as described.

Date of experience: October 2, 2022

Thumbnail of user janicem1502
North Carolina
1 review
0 helpful votes
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October 2nd, 2022
Verified purchase

Excellent. From ordering to delivery. Website is user friendly!

Reason I chose this business:

I have ordered before & enjoyed my experience

Date of experience: October 2, 2022

Thumbnail of user jessicac2284
Texas
1 review
0 helpful votes
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October 3rd, 2022
Verified purchase

I love my postcards from Zazzle! They have the best and biggest selection.

Reason I chose this business:

They have the greatest sales on postcards and their products are always high quality.

Date of experience: October 3, 2022

Thumbnail of user lisao969
New Jersey
1 review
0 helpful votes
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June 2nd, 2022
Verified purchase

Great quality and our invitations came days early!

Date of experience: June 2, 2022

Thumbnail of user cassandrab355
Pennsylvania
1 review
0 helpful votes
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November 25th, 2022
Verified purchase

The baby shower invitations were exactly what i wanted. So cute. And quality of paper was great.

Reason I chose this business:

I have used Zazzle for my wedding and my sisters wedding choosing brides maid dresses. They have never disappointed.

Date of experience: November 25, 2022

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 5 days
Zazzle Support is here to assist you!

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