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Zazzle has a rating of 4.5 stars from 10,693 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
My experience was great! However, one thing I did notice was that the cards weren't cut straight. It was super weird but I made it work!
Date of experience: July 30, 2024
I was looking for Disney T-shirts for myself, my husband, and our grandson for an upcoming trip to Disney World. I found Zazzle recommended on a blog and followed the link to their Disney store. I was very pleased with the selection of custom options available for T shirts. I had fun designing our shirts, which included different Winnie the Pooh characters for each of us, and Lady and the Tramp.
I don't know what went wrong, because I checked and double checked my order before placing, but somehow a shirt was ordered in the wrong size. When I contacted customer support, the representative offered a replacement immediately.
I've placed 2 more orders with Zazzle. I am pleased with the graphics on the shirts. The t's themselves are basic quality, not to thin or too heavy, and fit well.
Tip for consumers:
When ordering, do be careful, because if you click back to take another look at what you're ordering, the size will go back to the default, which is small. I suspect this must be what happened with my order.
Look for coupon codes!
Date of experience: February 25, 2015
From start to finish my business card was a pleasure to create and receive. It shipped so fast and the quality exceeded my expectations. I will definitely be a long term customer.
Date of experience: June 18, 2024
I love the post card. It did take a little long to get here. I really like the fact it came with an envelope.
Date of experience: July 24, 2024
My Mom wanted personalized labels. We created the perfect template! She loves them!
Personalization
Date of experience: August 18, 2024
Fast and very nice cards.Will definitely order through Zazzle again.
Date of experience: August 18, 2024
High quality and fast shipping. Can't wait.
Seem to run a bit big.
Love the Bitmojis!
Date of experience: August 18, 2024
The quality and the price were great! I found the perfect style for my niece's bridal luncheon.
Very easy site to navigate and the price point was perfect.
Date of experience: August 17, 2024
We used Zazzle to create Save the Dates for our destination wedding. We found a fun design to customize with everything we needed. We were able to create a QR code so guests could quickly access our website and travel info with an easy scan. Shipping was quick and the postcards arrived ahead of schedule!
Postcard design options. We wanted a less formal Save the Date.
Date of experience: April 11, 2024
Ordered some mugs with a custom design from them. Within a day, they cancelled the order and said the design contained content that conflicted with their guidelines. It was not copyrighted or containing anything inappropriate. Rather than clarify or reach out to the customer if there was an issue, they just cancelled the order without any explanation as to why it was cancelled. That's terrible customer service and luckily this was a test product to see if I would continue to sell products there. They failed the test and I won't be doing business with them again. I wound up using another company who got my design done and the products shipped to me in less than a week without any issues!
Tip for consumers:
Just don't. Use another site instead.
Products used:
Ordered a big mug with custom design
Date of experience: February 28, 2022
I was able to customize every part of the wedding favors and they had so many options! They came fast and in cute packaging.
They were inexpensive but good quality!
Date of experience: July 16, 2024
The delivery was fast and it came better than expected. We're very happy with our purchase in the price.
Date of experience: July 12, 2024
I have been using Zazzle for years under two different accounts and I love everything I've ever ordered from them. I used zazzle for multiple weddings and all kinds of events. It's so easy I've never needed customer service until recently. Not only did I get a response a whole day earlier, on a SUNDAY, It really saved the day! The bride noticed an error on the itinerary of the wedding programs! The wedding is a week away. The modification process was the easiest thing ever and it really took a lot of anxiety away from me as a coordinator. Zazzle customer service saved my reputation. Thank you.
Tip for consumers:
Lovely experience with top tier customer service
Products used:
All
Date of experience: August 13, 2023
Great service, thank you for your prompt delivery and follow up on delivery of your product.
Cost effective, less than others such as U Line…
Date of experience: August 17, 2024
This is my 3rd or 4th time ordering business cards from here. I'm definitely going to see what else I can customize and order!
Date of experience: July 31, 2024
Received my Hotel Accommodation detail cards in the mail today. Surprised at how small the print was but they are beautiful so I was happy. Went to put them in the invitation envelopes and "optional text on back" was printed on every one. There was no option to delete the phrase so now I'm stuck with these and no time to order new ones.
Date of experience: December 15, 2021
Hello,
We're sorry to hear about the printing of your details cards. This is not the customer experience that we strive for at Zazzle and we would love the oppertunity to make this right. Please reach out to out customer service department for assistance.
We may be reached at social@zazzle.com or call us at 1-888-9953.
We look forward to hearing from you!
Thank you,
Dylan
I purchased gold foil business cards and what I got was a poorly taken picture of gold foil! The quality is just junk! Blatant misrepresentation of an item! At no point did they state that the cards were not gold foil. Seriously! Worst part they will not refund my money. Which last time I checked the US has laws against this type of fraud.
Tip for consumers:
Stay away! Misrepresentation of products! Poorest quality and fake reviews!
Products used:
Business cards
Date of experience: January 28, 2022
Hello,
We're sorry to hear about the printing of your order. This is not the customer experience we strive for at Zazzle and we would love the oppertunity to make this right.
Please reach out to our customer support team for assistance.
We may be reached social@zazzle.com, or call us at 1-888-892-9953.
We look forward to assisting you further!
Thank you,
Dylan
I really love how my customized order looks! Unfortunately it took over two weeks to receive my order and only with me calling several times. Once for them to put in a Replacement Request for my original order and another to find out if it had actually been shipped yet. Hold times were both 15 minutes.
Date of experience: June 14, 2019
Hello Kirstin,
I am so sorry to hear about the issues that you had with your order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Kevin
Purchased a last minute gift. The quality is good. Photos on the tumbler is clear. It was Efficient and the site's reliable. Product arrived sooner than expected.
Date of experience: June 18, 2024
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hi Nathan,
Whilst we would be happy to print all designs on Zazzle, we do have policies in place that we must uphold. An email would have been sent to you confirming the reasoning for the cancellation. If you wish to discuss this further, you can contact contact_review@zazzle.com!
Thank you,
Ryan