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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,492 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 94.9%
Positive
2,007
Neutral
48
Negative
60
View ratings trends
338
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How would you rate Zazzle?
Top Positive Review

“Wedding invitations”

Stephanie W.
11/17/24

Ordered. Came very quickly and looks excellent! Only complaint is that the envelopes have residual ink on them as if they didn't let the cards dry 100% before packaging. Luckily I'm not that picky lol got to send them out in a rush.

Date of experience: 11/7/24
See positive reviews
Top Critical Review

“Very Disappointed”

Marcia M.
11/30/24

Rating: I ordered personal birthday invitations from Zazzle, expecting them to arrive well before the event as promised. Unfortunately, they did not arrive on the promised date, causing significant stress and inconvenience. To make matters worse, when I contacted customer service by email on several occasions (Stephen) they offered no credit or compensation for the delay. It was even presented that they were doing me a favor by reprinting them! I've tried several times to contact the company by phone and the line hangs up without reaching a representative. This experience has been very frustrating, and I am deeply disappointed with the lack of accountability and support.

Date of experience: 11/20/24
See critical reviews

Reviews (10,492)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (950) business cards (319) wedding invitations (330) delivery date (99) credit card (79) quality product (120) delivery time (56)
Thumbnail of user brandonb1393
Washington
1 review
0 helpful votes
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August 26th, 2022
Verified purchase

I love it! Looks just like the picture, thank you!

Date of experience: August 26, 2022

Thumbnail of user nancym3327
New Jersey
1 review
0 helpful votes
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January 16th, 2023
Verified purchase

Easy to personalize. Quick delivery. Would use again.

Reason I chose this business:

The beach picture was exactly what I was looking for.

Date of experience: January 16, 2023

Thumbnail of user lindah3890
Minnesota
1 review
0 helpful votes
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October 2nd, 2022
Verified purchase

Timely and good quality product. I like the design selection

Reason I chose this business:

Invitations website

Date of experience: October 2, 2022

Thumbnail of user shelleyw200
Pennsylvania
1 review
0 helpful votes
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October 2nd, 2022
Verified purchase

So easy to customize and they turned out gorgeous!

Reason I chose this business:

Huge assortment of templates to choose from.

Date of experience: October 2, 2022

Thumbnail of user julieb2454
Michigan
2 reviews
0 helpful votes
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August 4th, 2022
Verified purchase

Very happy with this product. Beautiful invitations

Reason I chose this business:

Used before

Date of experience: August 4, 2022

Thumbnail of user daniellec858
South Carolina
1 review
0 helpful votes
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October 2nd, 2022
Verified purchase

Got my invitation as ordered and on time. They look great

Date of experience: October 2, 2022

Thumbnail of user chelsear180
New York
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

Satisfied with my order. Just as described. Very cute.

Date of experience: October 1, 2022

Thumbnail of user ritak259
California
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

I would definitely use again invitations were beautiful!

Reason I chose this business:

Great designs

Date of experience: October 1, 2022

Thumbnail of user michelleq576
California
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

My invitations turned out so nicely! They adorable and good quality!

Reason I chose this business:

Ease of designing my own cards

Date of experience: October 1, 2022

Thumbnail of user brookeb392
New York
1 review
0 helpful votes
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October 4th, 2022
Verified purchase

Lots of great choices in font, paper and design but quality was a little lacking

Reason I chose this business:

Low price and coupon code

Date of experience: October 4, 2022

Thumbnail of user julianc229
Minnesota
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

Order arrived before our team meeting! Which was wonderful!

Reason I chose this business:

For fair pricing, and crearive choices.

Date of experience: October 1, 2022

Thumbnail of user lonniem126
Florida
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

It was easy creating my invitation. Thanks so much.

Date of experience: October 1, 2022

Thumbnail of user kaylah437
New Jersey
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

Loved my wedding invitations! They were exactly what I wanted.

Date of experience: August 4, 2022

Thumbnail of user samanthag689
Texas
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

Great service! Easy to use and received everything I needed quickly.

Date of experience: August 4, 2022

Thumbnail of user debras1765
Florida
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

Quality materials and quick delivery. Will order from Zazzle again.

Reason I chose this business:

A friend recommended Zazzle.

Date of experience: August 4, 2022

Thumbnail of user camishae
Maryland
2 reviews
0 helpful votes
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October 1st, 2022
Verified purchase

Ordered invitations for my daughter's birthday party and they turned out great. Very pleased

Reason I chose this business:

I’ve ordered from Zazzle before

Service

Date of experience: October 1, 2022

Thumbnail of user candicel97
Michigan
1 review
0 helpful votes
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April 10th, 2022
Verified purchase

Lovely invitations and speedy delivery! Thanks you ao much!

Reason I chose this business:

Nice, unique and affordable invitations

Date of experience: April 10, 2022

Thumbnail of user peters2905
Washington
1 review
0 helpful votes
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May 17th, 2023
Verified purchase

Fast shipping. Cards made exactly as i wanted them. Good work.

Date of experience: May 17, 2023

Thumbnail of user chezzm
Oregon
1 review
0 helpful votes
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May 17th, 2023
Verified purchase

I got my package in such a great time and everything was well taken care.

Reason I chose this business:

The best quality.

Date of experience: May 17, 2023

Thumbnail of user blairk43
Ohio
2 reviews
0 helpful votes
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July 3rd, 2022
Verified purchase

The shipping was a bit expensive so any discounts given were not worth it.

Reason I chose this business:

It was simple to use and have never done it before

Date of experience: July 3, 2022

Thumbnail of user dinah102
Texas
1 review
0 helpful votes
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August 27th, 2022
Verified purchase

Great bag and love the personalization! It'll be perfect for work! Very quick turnaround time too.

Reason I chose this business:

They had lots of options and good prices.

Date of experience: August 27, 2022

Thumbnail of user melodees1
Pennsylvania
1 review
0 helpful votes
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August 27th, 2022
Verified purchase

I received the invites in a timely manner and they came out gorgeous.

Reason I chose this business:

Fast shipping & affordable

Date of experience: August 27, 2022

Thumbnail of user derekr300
Texas
1 review
0 helpful votes
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November 25th, 2022
Verified purchase

Excellent customer service and quick shipping. The order was exactly as described.

Date of experience: November 25, 2022

Thumbnail of user anastasial87
Tennessee
1 review
0 helpful votes
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November 25th, 2022
Verified purchase

Nice prints, good quality but envelopes are too thin

Date of experience: November 25, 2022

Thumbnail of user tarac457
Texas
1 review
0 helpful votes
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April 26th, 2023
Verified purchase

Paid extra to have invitations earlier and still came standard shipping.

Date of experience: March 27, 2023

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Tara,
We are sorry to hear that your order came later then expected! We have just reached out to you directly via email to provide a resolution in regards to this! If there is anything further that you need, feel free to reply to the email sent!

Thank you,
Ryan

Sitejabber for Business

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 5 days
Zazzle Support is here to assist you!

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