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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,478 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 95%
Positive
1,995
Neutral
47
Negative
59
View ratings trends
338
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How would you rate Zazzle?
Top Positive Review

“Wedding invitations”

Stephanie W.
11/17/24

Ordered. Came very quickly and looks excellent! Only complaint is that the envelopes have residual ink on them as if they didn't let the cards dry 100% before packaging. Luckily I'm not that picky lol got to send them out in a rush.

Date of experience: 11/7/24
See positive reviews
Top Critical Review

“Very Disappointed”

Marcia M.
11/30/24

Rating: I ordered personal birthday invitations from Zazzle, expecting them to arrive well before the event as promised. Unfortunately, they did not arrive on the promised date, causing significant stress and inconvenience. To make matters worse, when I contacted customer service by email on several occasions (Stephen) they offered no credit or compensation for the delay. It was even presented that they were doing me a favor by reprinting them! I've tried several times to contact the company by phone and the line hangs up without reaching a representative. This experience has been very frustrating, and I am deeply disappointed with the lack of accountability and support.

Date of experience: 11/20/24
See critical reviews

Reviews (10,478)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (950) business cards (319) wedding invitations (330) delivery date (99) credit card (79) quality product (120) delivery time (56)
Thumbnail of user dinar77
Wisconsin
2 reviews
0 helpful votes
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March 30th, 2023
Verified purchase

Look as expected, very cute. Great quality paper. Would buy again.

Reason I chose this business:

Google search

Date of experience: March 30, 2023

Thumbnail of user taraw375
Missouri
1 review
0 helpful votes
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October 10th, 2022
Verified purchase

The Invitations I ordered came sooner than expected which was great!

Reason I chose this business:

Bc they had the invitation I was looking for.

Date of experience: October 10, 2022

Thumbnail of user marias1020
Pennsylvania
3 reviews
0 helpful votes
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June 11th, 2022
Verified purchase

Beautifully done well designed invitations for my daughter's bridal shower! Thank you!

Reason I chose this business:

Many wonderful choices!

Date of experience: June 11, 2022

Thumbnail of user darlam116
Washington
1 review
0 helpful votes
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October 10th, 2022
Verified purchase

Quick easy and arrived super fast. So many options to chose from.

Reason I chose this business:

Great products and super fast delivery

Date of experience: October 10, 2022

Thumbnail of user katrinaf90
Pennsylvania
1 review
0 helpful votes
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June 11th, 2022
Verified purchase

Order was delivered a expected and on time, thank you!

Date of experience: June 11, 2022

Thumbnail of user tarab486
Texas
1 review
0 helpful votes
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June 11th, 2022
Verified purchase

Got my order within 1 week of ordering even with standard shipping

Date of experience: June 11, 2022

Thumbnail of user itzela8
Oregon
1 review
0 helpful votes
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June 11th, 2022
Verified purchase

Great! Detailed, picture perfect! Excellent work! Worth every dime!

Reason I chose this business:

To give it a try!

Date of experience: June 11, 2022

Thumbnail of user angieh326
Pennsylvania
1 review
0 helpful votes
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October 10th, 2022
Verified purchase

The baby shower invites I ordered are very pretty. My order came quicker than expected.

Reason I chose this business:

Zazzle had a lot of options and also a discount code

Date of experience: October 10, 2022

Thumbnail of user erikn125
New Jersey
1 review
0 helpful votes
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October 10th, 2022
Verified purchase

Invites were exactly as described. Quick turnaround!

Reason I chose this business:

Daughter's recommendation.

Date of experience: October 10, 2022

Thumbnail of user ashliej9
California
1 review
0 helpful votes
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July 11th, 2022
Verified purchase

Hello,

I'm very happy with my post card and invite, but the stickers were terribly aligned.

Reason I chose this business:

Had great experience before.

Date of experience: June 11, 2022

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Ashlie,
We are very sorry to hear you were disappointed with your stickers! We do of course want you to love your purchase. As such, we've reached out to you directly via email so that we can assist further! We look forward to your response!
Thank you,
Ryan

Thumbnail of user malloryz2
Iowa
2 reviews
0 helpful votes
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June 11th, 2022
Verified purchase

The invites were beautiful, would definitely recommend!

Date of experience: June 11, 2022

Thumbnail of user tonyan367
Virginia
1 review
0 helpful votes
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June 12th, 2022
Verified purchase

Needed item for my daughter dinosaur themed party. Super fast delivery!

Reason I chose this business:

I can count of Zazzle for original items.

Date of experience: June 12, 2022

Thumbnail of user madelinef64
Florida
1 review
0 helpful votes
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June 11th, 2022
Verified purchase

Very pleased with these lovely invitations, and coordinating meal selection cards.

Date of experience: June 11, 2022

Thumbnail of user ernestineh19
New Mexico
1 review
0 helpful votes
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June 12th, 2022
Verified purchase

Your service was outstanding! Blanca made my day! She deserves a High- 5

Blanca did a Beautiful job taking care of my issue ! Thank you !

Reason I chose this business:

It's a great place to order personalized gifts that no one else sells and I have never been disappointed! Thank you

Service

Date of experience: June 12, 2022

Thumbnail of user megano249
South Dakota
1 review
0 helpful votes
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June 11th, 2022
Verified purchase

Looks great! No complaints. Cute design. Quick delivery.

Date of experience: June 11, 2022

Thumbnail of user lisaj1721
New Jersey
2 reviews
1 helpful vote
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July 11th, 2022
Verified purchase

The cards were nice. Came on time. But $10 shipping was too much.

Date of experience: June 11, 2022

Thumbnail of user pamelap1411
Arizona
1 review
0 helpful votes
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June 11th, 2022
Verified purchase

The announcement was very well put together. I appreciate that

Date of experience: June 11, 2022

Thumbnail of user koashav
Texas
1 review
0 helpful votes
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June 11th, 2022
Verified purchase

Loved my items! They were perfect! Thank you so much!

Reason I chose this business:

It’s easy to work with

Date of experience: June 11, 2022

Thumbnail of user tashab121
New York
1 review
0 helpful votes
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June 11th, 2022
Verified purchase

The cards are lovely and exactly how I envisioned them.

Date of experience: June 11, 2022

Thumbnail of user malloryz2
Iowa
2 reviews
0 helpful votes
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June 11th, 2022
Verified purchase

The invites were beautiful, would definitely recommend!

Reason I chose this business:

Found it on the website

Date of experience: June 11, 2022

Thumbnail of user everettk26
Indiana
1 review
0 helpful votes
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June 11th, 2022
Verified purchase

Placed an order for my own created card and received fast, correct postcards.

Reason I chose this business:

Tell me my options?

Date of experience: June 11, 2022

Thumbnail of user emmaw516
Texas
1 review
0 helpful votes
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June 11th, 2022
Verified purchase

My ordered turned out great. I was very pleased with the outcome and they arrived on time.

Reason I chose this business:

Because the prices were decent and i liked there templates

Date of experience: June 11, 2022

Thumbnail of user janetr1222
Illinois
1 review
0 helpful votes
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June 11th, 2022
Verified purchase

Good experience. Will be ordering from Zazzle again.

Date of experience: June 11, 2022

Thumbnail of user lauraw1757
New York
1 review
0 helpful votes
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June 11th, 2022
Verified purchase

Beautiful well crafted card Exactly what I was looking for and could not find in stores

Date of experience: June 11, 2022

Thumbnail of user victoriaj372
Illinois
1 review
0 helpful votes
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June 11th, 2022
Verified purchase

Turned out Amazing! I'm so happy with my whole Zazzle experience!

Reason I chose this business:

Loved the design

Date of experience: June 11, 2022

Sitejabber for Business

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 5 days
Zazzle Support is here to assist you!

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