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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,477 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 95%
Positive
1,994
Neutral
47
Negative
59
View ratings trends
338
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How would you rate Zazzle?
Top Positive Review

“Wedding invitations”

Stephanie W.
11/17/24

Ordered. Came very quickly and looks excellent! Only complaint is that the envelopes have residual ink on them as if they didn't let the cards dry 100% before packaging. Luckily I'm not that picky lol got to send them out in a rush.

Date of experience: 11/7/24
See positive reviews
Top Critical Review

“Very Disappointed”

Marcia M.
11/30/24

Rating: I ordered personal birthday invitations from Zazzle, expecting them to arrive well before the event as promised. Unfortunately, they did not arrive on the promised date, causing significant stress and inconvenience. To make matters worse, when I contacted customer service by email on several occasions (Stephen) they offered no credit or compensation for the delay. It was even presented that they were doing me a favor by reprinting them! I've tried several times to contact the company by phone and the line hangs up without reaching a representative. This experience has been very frustrating, and I am deeply disappointed with the lack of accountability and support.

Date of experience: 11/20/24
See critical reviews

Reviews (10,477)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (950) business cards (319) wedding invitations (330) delivery date (99) credit card (79) quality product (120) delivery time (56)
Thumbnail of user kellyjoj
Indiana
1 review
0 helpful votes
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August 5th, 2022
Verified purchase

Wonderful! Found the favors I needed for my Daughter's Bridal Shower

Reason I chose this business:

Great prices!
Fast delivery!
Lots of stuff to choose from

Date of experience: August 5, 2022

Thumbnail of user leticiam136
Florida
1 review
0 helpful votes
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August 7th, 2022
Verified purchase

Easy to order. Beautiful and exactly as described. Delivery was quicker than estimated.

Reason I chose this business:

Word of mouth. Friends and family had referred. And everyone was happening their order.

Date of experience: August 7, 2022

Thumbnail of user katelynl57
Connecticut
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

I am in love with them and the exceeded my expectations

Date of experience: August 4, 2022

Thumbnail of user barbaran1029
New Jersey
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

Wonderful easy to deal with and arrived on time will definitely use again. Can't wait

Reason I chose this business:

Had what I needed

Date of experience: August 4, 2022

Thumbnail of user gabbya18
California
1 review
0 helpful votes
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July 24th, 2022
Verified purchase

They invites were beautiful and the quality is excellent!

Reason I chose this business:

Recommended

Date of experience: July 24, 2022

Thumbnail of user donnam3094
Illinois
3 reviews
0 helpful votes
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July 24th, 2022
Verified purchase

Beautiful pillows and I searched all over the internet.

Date of experience: July 24, 2022

Thumbnail of user donnam3094
Illinois
3 reviews
0 helpful votes
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July 24th, 2022
Verified purchase

Beautiful pillows and I searched all over the internet.

Date of experience: July 24, 2022

Thumbnail of user kyleel17
Colorado
1 review
0 helpful votes
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April 2nd, 2023
Verified purchase

It was great they look awesome! No problems so cute!

Reason I chose this business:

Have always used this

Date of experience: April 2, 2023

Thumbnail of user rebeccao755
North Carolina
1 review
0 helpful votes
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July 3rd, 2022
Verified purchase

Even arrived a week earlier than expected! Beautiful invitations!

Date of experience: July 3, 2022

Thumbnail of user gails919
Montana
1 review
0 helpful votes
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October 11th, 2022
Verified purchase

Awesome. Great invitations
They're exactly as I ordered

Reason I chose this business:

Daughter suggested

Date of experience: October 11, 2022

Thumbnail of user henryl616
California
1 review
0 helpful votes
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December 6th, 2022
Verified purchase

Items arrived in great condition! Thank you for making this a quick and easy business transaction.

Reason I chose this business:

Price, designs and connection with the art creators.

Date of experience: December 6, 2022

Thumbnail of user maryf2365
New Jersey
1 review
0 helpful votes
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June 15th, 2022
Verified purchase

Shipping was super fast and the product looks great

Reason I chose this business:

Because it is convenient

Date of experience: June 15, 2022

Thumbnail of user tylern203
Ohio
1 review
0 helpful votes
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December 6th, 2022
Verified purchase

Great labels sent in a timely manner with wonderful quality

Reason I chose this business:

Best product for money

Date of experience: December 6, 2022

Thumbnail of user tammih39
New Jersey
1 review
0 helpful votes
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June 14th, 2022
Verified purchase

Very easy to order and they came quickly. Great quality

Reason I chose this business:

Found them on the internet

Date of experience: June 14, 2022

Thumbnail of user beverlyb825
California
1 review
0 helpful votes
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June 14th, 2022
Verified purchase

Wonderful experience. Timely and beautiful art work

Date of experience: June 14, 2022

Thumbnail of user karalynnb1
Texas
1 review
0 helpful votes
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June 14th, 2022
Verified purchase

My wedding invitations were just as I had envisioned them! Beautiful!

Date of experience: June 14, 2022

Thumbnail of user tajc10
New Jersey
1 review
0 helpful votes
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April 2nd, 2023
Verified purchase

Absolutely beautiful and delivered sooner than expected.

Reason I chose this business:

Been using Zazzle for years.

Date of experience: April 2, 2023

Thumbnail of user maryannb183
New Jersey
1 review
0 helpful votes
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June 14th, 2022
Verified purchase

Zazzle is the absolute best place for purchasing unique and personalized items.

Reason I chose this business:

Large selection and prompt delivery

Date of experience: June 14, 2022

Thumbnail of user chubenl
Texas
1 review
0 helpful votes
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June 14th, 2022
Verified purchase

Easy and quick. I enjoyed the product. Recommend to others.

Reason I chose this business:

It was online and easy. Lots of pop up adds for them

Date of experience: June 14, 2022

Thumbnail of user ingridr104
New Jersey
1 review
0 helpful votes
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June 14th, 2022
Verified purchase

Fast and easy to design. Delivered right on time! Will recommend!

Date of experience: June 14, 2022

Thumbnail of user melissat1189
Virginia
1 review
0 helpful votes
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June 14th, 2022
Verified purchase

Invitations were very nice quality
I would order from Zazzle again

Date of experience: June 14, 2022

Thumbnail of user alyssam342
Illinois
1 review
0 helpful votes
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June 14th, 2022
Verified purchase

Love the constant promotions and quick delivery time.

Reason I chose this business:

Used before

Date of experience: June 14, 2022

Thumbnail of user patriciam3811
Florida
1 review
0 helpful votes
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June 14th, 2022
Verified purchase

Excellent service. Ordered and had a rush delivery. Came on time!

Date of experience: June 14, 2022

Thumbnail of user annah1394
North Carolina
1 review
0 helpful votes
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June 14th, 2022
Verified purchase

10/10 the best! Thanks so much for your fast service!

Date of experience: June 14, 2022

Thumbnail of user judys735
Kentucky
2 reviews
0 helpful votes
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October 10th, 2022
Verified purchase

I received both items at different times. The order is complete

Reason I chose this business:

I found items I liked on your website

Date of experience: October 10, 2022

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 5 days
Zazzle Support is here to assist you!

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