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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,477 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 95%
Positive
1,994
Neutral
47
Negative
59
View ratings trends
338
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How would you rate Zazzle?
Top Positive Review

“Wedding invitations”

Stephanie W.
11/17/24

Ordered. Came very quickly and looks excellent! Only complaint is that the envelopes have residual ink on them as if they didn't let the cards dry 100% before packaging. Luckily I'm not that picky lol got to send them out in a rush.

Date of experience: 11/7/24
See positive reviews
Top Critical Review

“Very Disappointed”

Marcia M.
11/30/24

Rating: I ordered personal birthday invitations from Zazzle, expecting them to arrive well before the event as promised. Unfortunately, they did not arrive on the promised date, causing significant stress and inconvenience. To make matters worse, when I contacted customer service by email on several occasions (Stephen) they offered no credit or compensation for the delay. It was even presented that they were doing me a favor by reprinting them! I've tried several times to contact the company by phone and the line hangs up without reaching a representative. This experience has been very frustrating, and I am deeply disappointed with the lack of accountability and support.

Date of experience: 11/20/24
See critical reviews

Reviews (10,477)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (950) business cards (319) wedding invitations (330) delivery date (99) credit card (79) quality product (120) delivery time (56)
Thumbnail of user lorib1153
Arkansas
1 review
0 helpful votes
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June 12th, 2022
Verified purchase

Invitations were perfect and came earlier than expected

Date of experience: June 12, 2022

Thumbnail of user princessp34
Georgia
1 review
0 helpful votes
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February 2nd, 2023
Verified purchase

Button looked great: fast delivery
I will order again soon.

Date of experience: February 2, 2023

Thumbnail of user christak52
Florida
1 review
0 helpful votes
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June 12th, 2022
Verified purchase

Quality invitations printed super fast! Got me out of a bind. Thank you!

Reason I chose this business:

Fastest delivery

Date of experience: June 12, 2022

Thumbnail of user brookb23
Illinois
1 review
0 helpful votes
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April 25th, 2022
Verified purchase

Great quality cards, fast delivery, very satisfied

Date of experience: April 25, 2022

Thumbnail of user melissah1741
Virginia
1 review
0 helpful votes
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April 25th, 2022
Verified purchase

Difficult to customize on a phone, but shipped much faster than expected.

Date of experience: April 25, 2022

Thumbnail of user kennethh1257
Pennsylvania
1 review
0 helpful votes
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April 25th, 2022
Verified purchase

Absolutely amazing wedding invitation! Exactly what we wanted!

Date of experience: April 25, 2022

Thumbnail of user shannanr14
New Mexico
1 review
0 helpful votes
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April 25th, 2022
Verified purchase

Badge looks great, didn't print fully to the edges but it works

Reason I chose this business:

Ease of design and customization

Date of experience: April 25, 2022

Thumbnail of user baileyf66
Missouri
1 review
0 helpful votes
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January 5th, 2023
Verified purchase

Quick! Incredibly nice quality. Placed order, shipped and received all in 2 days!

Date of experience: January 5, 2023

Thumbnail of user walterb534
Minnesota
2 reviews
0 helpful votes
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August 7th, 2022
Verified purchase

Items delivered promptly. Excellent customer service

Reason I chose this business:

Looking for unique cards and ability to personalize.

Date of experience: August 7, 2022

Thumbnail of user kellyw1134
Ohio
1 review
0 helpful votes
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October 10th, 2022
Verified purchase

Great experience and fast shipping. Love the design

Date of experience: October 10, 2022

Thumbnail of user jennas285
Virginia
1 review
0 helpful votes
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July 25th, 2022
Verified purchase

The invites are beautifully done and great quality!

Reason I chose this business:

Quick, price was right, and I could customize from numerous options

Date of experience: July 25, 2022

Thumbnail of user vanessav262
Florida
1 review
0 helpful votes
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July 24th, 2022
Verified purchase

Love the invitations we ordered for my daughters fifteens

Reason I chose this business:

Cost effective

Date of experience: July 24, 2022

Thumbnail of user keelib4
Georgia
1 review
0 helpful votes
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May 29th, 2023
Verified purchase

Easy experience and loved the finished product! Thank you!

Reason I chose this business:

Internet search

Date of experience: May 29, 2023

Thumbnail of user heatherl81
Arizona
4 reviews
3 helpful votes
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April 22nd, 2022
Verified purchase

Easy to use with a professional result. Quick shipping.

Reason I chose this business:

Came up first on my search

Date of experience: April 22, 2022

Thumbnail of user sandib122
Ohio
1 review
0 helpful votes
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July 3rd, 2022
Verified purchase

Ordered invitations the pictures of looked different than what I received.

Reason I chose this business:

Have before

Date of experience: July 3, 2022

Thumbnail of user joannep403
Massachusetts
1 review
0 helpful votes
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July 3rd, 2022
Verified purchase

Ordered and within a week or less it was delivered!

Reason I chose this business:

Prices were good

Date of experience: July 3, 2022

Thumbnail of user pamelas1674
California
1 review
0 helpful votes
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May 29th, 2023
Verified purchase

This was the easiest way to create really cool gift. Great prices and quick shipping!

Date of experience: May 29, 2023

Thumbnail of user lexyn1
Oregon
2 reviews
0 helpful votes
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December 6th, 2022
Verified purchase

Gorgeous cards & shipped earlier than I thought! Love the site

Reason I chose this business:

Because they had art/invites I wanted

Date of experience: December 6, 2022

Thumbnail of user cynthiak1270
Virginia
1 review
0 helpful votes
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May 29th, 2023
Verified purchase

My wedding invitation were beautifully done. Thank you so r.

Reason I chose this business:

Your site was very easy to use. Better then a lot of others.

Date of experience: May 29, 2023

Thumbnail of user colleenm603
New York
1 review
0 helpful votes
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September 2nd, 2022
Verified purchase

Easy to make and great quality. Beautiful thank you cards

Reason I chose this business:

Used in the past

Date of experience: September 2, 2022

Thumbnail of user rachelc1159
Idaho
1 review
0 helpful votes
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September 2nd, 2022
Verified purchase

From ordering to receiving my order was fun! The processing and shipment did not take long at all.

Reason I chose this business:

Fun website!

Date of experience: September 2, 2022

Thumbnail of user maxinem142
New Mexico
1 review
0 helpful votes
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September 2nd, 2022
Verified purchase

Very simple process and invitations are beautiful. I will use your services again.

Date of experience: September 2, 2022

Thumbnail of user claudiah316
New York
1 review
0 helpful votes
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January 5th, 2023
Verified purchase

Work was good, but I should have printed myself, a rip off

Date of experience: December 6, 2022

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Claudia,

I am so sorry to hear that our advertising had been misleading for your sticker order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.

I look forward to assisting you further!
Thank you,

Katie Ann

Thumbnail of user laurenb992
North Carolina
1 review
0 helpful votes
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September 2nd, 2022
Verified purchase

Super cute invitation! Easy to make and fast delivery. Thank you!

Date of experience: September 2, 2022

Thumbnail of user michaelm10209
South Carolina
1 review
0 helpful votes
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September 2nd, 2022
Verified purchase

The invitations were perfect. Great printing and arrived days early.

Reason I chose this business:

Multiple design choices

Date of experience: September 2, 2022

Sitejabber for Business

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 5 days
Zazzle Support is here to assist you!

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