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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,477 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 95%
Positive
1,994
Neutral
47
Negative
59
View ratings trends
338
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How would you rate Zazzle?
Top Positive Review

“Wedding invitations”

Stephanie W.
11/17/24

Ordered. Came very quickly and looks excellent! Only complaint is that the envelopes have residual ink on them as if they didn't let the cards dry 100% before packaging. Luckily I'm not that picky lol got to send them out in a rush.

Date of experience: 11/7/24
See positive reviews
Top Critical Review

“Very Disappointed”

Marcia M.
11/30/24

Rating: I ordered personal birthday invitations from Zazzle, expecting them to arrive well before the event as promised. Unfortunately, they did not arrive on the promised date, causing significant stress and inconvenience. To make matters worse, when I contacted customer service by email on several occasions (Stephen) they offered no credit or compensation for the delay. It was even presented that they were doing me a favor by reprinting them! I've tried several times to contact the company by phone and the line hangs up without reaching a representative. This experience has been very frustrating, and I am deeply disappointed with the lack of accountability and support.

Date of experience: 11/20/24
See critical reviews

Reviews (10,477)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (950) business cards (319) wedding invitations (330) delivery date (99) credit card (79) quality product (120) delivery time (56)
Thumbnail of user kyler452
Wisconsin
1 review
0 helpful votes
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September 2nd, 2022
Verified purchase

The golf balls turned out great. Super easy process. I would recommend them to anybody.

Date of experience: September 2, 2022

Thumbnail of user ashleej35
North Carolina
1 review
0 helpful votes
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September 2nd, 2022
Verified purchase

Super quick shipping and my order was absolutely perfect!

Date of experience: September 2, 2022

Thumbnail of user kathleena1222
Ohio
2 reviews
0 helpful votes
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May 29th, 2023
Verified purchase

Very good and fast service. The invitation was simple but pretty

Reason I chose this business:

I’m had ordered before and was pleased

Date of experience: May 29, 2023

Thumbnail of user deborahp1558
Massachusetts
1 review
0 helpful votes
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August 29th, 2022
Verified purchase

Super cute and delivered quickly
Definitely would recommend

Reason I chose this business:

Recommended

Date of experience: August 29, 2022

Thumbnail of user brianao20
New Jersey
1 review
0 helpful votes
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August 29th, 2022
Verified purchase

Beautiful thanks! The detail was amazing. I would be ordering again

Date of experience: August 29, 2022

Thumbnail of user hannahn299
Washington
1 review
0 helpful votes
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August 29th, 2022
Verified purchase

Fantastic service and communication with the zazzle team.

Reason I chose this business:

Had Winnie the Pooh invites

Date of experience: August 29, 2022

Thumbnail of user jeanv257
Washington
1 review
0 helpful votes
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August 29th, 2022
Verified purchase

Many style options and ability to customize. Fast delivery!

Reason I chose this business:

Compared cost and styles to other online options. Zazzle has great interface, price and quality.

Date of experience: August 29, 2022

Thumbnail of user lisam5494
Florida
1 review
0 helpful votes
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June 14th, 2023
Verified purchase

Exactly as I pictured. Error free and nice quality.

Date of experience: June 14, 2023

Thumbnail of user sheilaj245
California
1 review
0 helpful votes
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July 24th, 2022
Verified purchase

I love them, you did a great job! They are beautiful and just as described!

Date of experience: July 24, 2022

Thumbnail of user deborahn807
Pennsylvania
2 reviews
0 helpful votes
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July 4th, 2022
Verified purchase

My order came quickly and I was pleased with delivery

Reason I chose this business:

They had the invites I wanted

Date of experience: July 4, 2022

Thumbnail of user dawnv181
South Carolina
1 review
0 helpful votes
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April 3rd, 2023
Verified purchase

The invitations are beautiful and of great quality!

Reason I chose this business:

Great selection!

Date of experience: April 3, 2023

Thumbnail of user jacquelinet377
Delaware
1 review
0 helpful votes
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June 18th, 2022
Verified purchase

Awesome! Everything worked smoothly. No problems. Will order again.

Reason I chose this business:

Word of mouth

Date of experience: June 18, 2022

Thumbnail of user melissaa1322
California
2 reviews
2 helpful votes
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June 18th, 2022
Verified purchase

Invitations look great. Came as ordered and did not take long.

Date of experience: June 18, 2022

Thumbnail of user robinm1098
South Carolina
1 review
0 helpful votes
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June 18th, 2022
Verified purchase

Pleased with my order. Everything was just as I had ordered.

Reason I chose this business:

I purchase my business cards here.

Date of experience: June 18, 2022

Thumbnail of user evonner25
Oklahoma
1 review
0 helpful votes
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June 18th, 2022
Verified purchase

Received the beautiful customized birthday cards very quickly.

Thank you.

Reason I chose this business:

Used several times before with good results

Date of experience: June 18, 2022

Thumbnail of user staceyd290
Pennsylvania
1 review
0 helpful votes
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June 17th, 2022
Verified purchase

The new address cards were simple but cute- exactly what I wanted!

Date of experience: June 17, 2022

Thumbnail of user carolyns1433
Virginia
1 review
0 helpful votes
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February 22nd, 2023
Verified purchase

Excellent experience. Product is what I needed. Delivery was on time.

Reason I chose this business:

Product is what I needed.

Date of experience: February 22, 2023

Thumbnail of user lorig630
Arizona
1 review
0 helpful votes
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June 16th, 2022
Verified purchase

I actually received the card earlier than expected. That was a great surprise!

Date of experience: June 16, 2022

Thumbnail of user rylees19
Pennsylvania
1 review
0 helpful votes
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June 16th, 2022
Verified purchase

Great quality! Super fast production and shipping! Overall 10/10 experience!

Very nice and helpful, she wanted to make sure my concerns were handled and they were!

Reason I chose this business:

Quick turn around time for my upcoming wedding.

Service

Date of experience: June 16, 2022

Thumbnail of user patrickd816
Pennsylvania
1 review
0 helpful votes
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June 16th, 2022
Verified purchase

Delivery was quicker than expected and my friend really loved the card!

Reason I chose this business:

Because they had what I was looking for

Date of experience: June 16, 2022

Thumbnail of user annes732
Kansas
2 reviews
0 helpful votes
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June 16th, 2022
Verified purchase

Postcards turned out exactly as I ordered and they came so quickly!

Reason I chose this business:

Lots of different design options and quick turnaround

Date of experience: June 16, 2022

Thumbnail of user funnofunp
Colorado
1 review
0 helpful votes
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June 16th, 2022
Verified purchase

Easy, reasonably priced and solid product. Would recommend

Date of experience: June 16, 2022

Thumbnail of user michelef347
Wisconsin
2 reviews
0 helpful votes
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June 16th, 2022
Verified purchase

Great selection, easy customization/order process. Fast delivery!

Date of experience: June 16, 2022

Thumbnail of user kaleyh19
North Carolina
1 review
0 helpful votes
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September 2nd, 2022
Verified purchase

The invitations are stunning and excellent quality. Highly recommend!

Date of experience: September 2, 2022

Thumbnail of user sb959
North Carolina
1 review
0 helpful votes
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September 2nd, 2022
Verified purchase

Fast delivery service, No problems at all. I would definitely order from Zazzle again.

Reason I chose this business:

I liked the product that was available.

Date of experience: September 2, 2022

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 5 days
Zazzle Support is here to assist you!

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