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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,477 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 95%
Positive
1,994
Neutral
47
Negative
59
View ratings trends
338
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How would you rate Zazzle?
Top Positive Review

“Wedding invitations”

Stephanie W.
11/17/24

Ordered. Came very quickly and looks excellent! Only complaint is that the envelopes have residual ink on them as if they didn't let the cards dry 100% before packaging. Luckily I'm not that picky lol got to send them out in a rush.

Date of experience: 11/7/24
See positive reviews
Top Critical Review

“Very Disappointed”

Marcia M.
11/30/24

Rating: I ordered personal birthday invitations from Zazzle, expecting them to arrive well before the event as promised. Unfortunately, they did not arrive on the promised date, causing significant stress and inconvenience. To make matters worse, when I contacted customer service by email on several occasions (Stephen) they offered no credit or compensation for the delay. It was even presented that they were doing me a favor by reprinting them! I've tried several times to contact the company by phone and the line hangs up without reaching a representative. This experience has been very frustrating, and I am deeply disappointed with the lack of accountability and support.

Date of experience: 11/20/24
See critical reviews

Reviews (10,477)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (950) business cards (319) wedding invitations (330) delivery date (99) credit card (79) quality product (120) delivery time (56)
Thumbnail of user rejinaj1
Oklahoma
1 review
0 helpful votes
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September 2nd, 2022
Verified purchase

The invitations look perfect and were delivered in a timely manner.

Date of experience: September 2, 2022

Thumbnail of user kathrync733
New York
1 review
0 helpful votes
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September 2nd, 2022
Verified purchase

Great experience! Will recommend zazzle to friends and use again for sure.

Date of experience: September 2, 2022

Thumbnail of user danieller622
Texas
1 review
0 helpful votes
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December 6th, 2022
Verified purchase

Wonderful fast shipping! Great colors! Just like the online photos!

Reason I chose this business:

Fast shipping options!

Date of experience: December 6, 2022

Thumbnail of user maryp2649
California
1 review
0 helpful votes
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June 16th, 2022
Verified purchase

Site easy to use, lots of options. Quick delivery, high quality items.

Reason I chose this business:

First I learned of the site.

Date of experience: June 16, 2022

Thumbnail of user denises1661
Florida
2 reviews
0 helpful votes
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December 6th, 2022
Verified purchase

Came on time. Cards were really cute & pretty.
Thank You so much

Reason I chose this business:

My friend referred me to Zazzle & I have bought a lot over the years

Date of experience: December 6, 2022

Thumbnail of user sarahw1798
California
1 review
0 helpful votes
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June 16th, 2022
Verified purchase

Excellent! Fast and accurate! I love the design customization.

Reason I chose this business:

Used them before

Date of experience: June 16, 2022

Thumbnail of user maryc3888
North Carolina
1 review
0 helpful votes
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June 16th, 2022
Verified purchase

Great product and fast delivery very satisfied. Glad a went with zazzle

Reason I chose this business:

Convenience

Date of experience: June 16, 2022

Thumbnail of user arianas64
California
1 review
0 helpful votes
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August 9th, 2022
Verified purchase

It was really easy to make my invitations, I'm very satisfied.

Reason I chose this business:

Variety of options and great prices

Date of experience: August 9, 2022

Thumbnail of user nans60
Georgia
1 review
0 helpful votes
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August 8th, 2022
Verified purchase

Loved the invitations! Beautiful! I would highly recommend.

Date of experience: August 8, 2022

Thumbnail of user kellyd1465
North Carolina
1 review
0 helpful votes
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October 15th, 2022
Verified purchase

My birthday card's turned out way better than I imagined and they arrived early!

Date of experience: October 15, 2022

Thumbnail of user angelw203
Georgia
1 review
0 helpful votes
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October 15th, 2022
Verified purchase

Easy to fill in, even on my phone. They turned out beautifully

Reason I chose this business:

Found on Pintrest

Date of experience: October 15, 2022

Thumbnail of user rf516
New York
1 review
0 helpful votes
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December 30th, 2022
Verified purchase

Excellent attention to details--product and follow up.

Reason I chose this business:

Did a search.

Date of experience: December 30, 2022

Thumbnail of user patp357
New York
1 review
0 helpful votes
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April 26th, 2022
Verified purchase

Wide selection, easy to navigate site, economical and great quality

Date of experience: April 26, 2022

Thumbnail of user alyssad130
California
1 review
0 helpful votes
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April 26th, 2022
Verified purchase

Swift experience and the invites look great! Easy to customize as well

Reason I chose this business:

Good design

Date of experience: April 26, 2022

Thumbnail of user claytong92
Mississippi
1 review
0 helpful votes
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April 25th, 2022
Verified purchase

Easy, fast, as advertised! No problems during the ordering or delivery.

Reason I chose this business:

Fiancée recommended Zazzle.

Date of experience: April 25, 2022

Thumbnail of user tapikah
Georgia
1 review
0 helpful votes
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April 23rd, 2022
Verified purchase

Delivery time was impeccable and the graduation invites were beyond what i expected!

Reason I chose this business:

I used them before for sweet 16 invitations

Date of experience: April 23, 2022

Thumbnail of user megant342
Illinois
1 review
0 helpful votes
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April 26th, 2022
Verified purchase

Love these invitations. Very cute and good quality. They arrived faster than I expected too.

Date of experience: April 26, 2022

Thumbnail of user shaniques5
New York
1 review
0 helpful votes
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April 25th, 2022
Verified purchase

Easy and quick delivery! Now everyone at my job would like one made. I will refer hr to the site!

Reason I chose this business:

Found on internet!

Date of experience: April 25, 2022

Thumbnail of user rb619
Alabama
1 review
0 helpful votes
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April 22nd, 2022
Verified purchase

First time shopper on Zazzle. Product I received exceeded my expectations!

Reason I chose this business:

Popped up when i searched what I was looking for.

Service

Date of experience: April 22, 2022

Thumbnail of user stevenc1923
North Carolina
1 review
0 helpful votes
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April 25th, 2022
Verified purchase

Quick and convenient. Except for the review that requires more than just a sentence

Date of experience: April 25, 2022

Thumbnail of user shirleyf689
California
1 review
0 helpful votes
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April 25th, 2022
Verified purchase

Easy to order products good quality and god material being used

Reason I chose this business:

I have used zazzle in the past

Date of experience: April 25, 2022

Thumbnail of user cmh6
North Carolina
1 review
0 helpful votes
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April 25th, 2022
Verified purchase

The ordered invitations arrived quickly and were accurate.

Reason I chose this business:

Recommendation of friend and good selection of what appears to be individual artists

Date of experience: April 25, 2022

Thumbnail of user wesleym203
Pennsylvania
1 review
0 helpful votes
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April 25th, 2022
Verified purchase

You did a good job, and it came earlier than expected

Date of experience: April 25, 2022

Thumbnail of user emmah542
Arkansas
1 review
0 helpful votes
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April 25th, 2022
Verified purchase

Very pleased with order, great quality and fast shipping

Date of experience: April 25, 2022

Thumbnail of user michelled1879
California
1 review
0 helpful votes
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April 25th, 2022
Verified purchase

Loved how they turned out! High quality and fast shipment

Date of experience: April 25, 2022

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 5 days
Zazzle Support is here to assist you!

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