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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,477 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 95%
Positive
1,994
Neutral
47
Negative
59
View ratings trends
338
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How would you rate Zazzle?
Top Positive Review

“Wedding invitations”

Stephanie W.
11/17/24

Ordered. Came very quickly and looks excellent! Only complaint is that the envelopes have residual ink on them as if they didn't let the cards dry 100% before packaging. Luckily I'm not that picky lol got to send them out in a rush.

Date of experience: 11/7/24
See positive reviews
Top Critical Review

“Very Disappointed”

Marcia M.
11/30/24

Rating: I ordered personal birthday invitations from Zazzle, expecting them to arrive well before the event as promised. Unfortunately, they did not arrive on the promised date, causing significant stress and inconvenience. To make matters worse, when I contacted customer service by email on several occasions (Stephen) they offered no credit or compensation for the delay. It was even presented that they were doing me a favor by reprinting them! I've tried several times to contact the company by phone and the line hangs up without reaching a representative. This experience has been very frustrating, and I am deeply disappointed with the lack of accountability and support.

Date of experience: 11/20/24
See critical reviews

Reviews (10,477)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (950) business cards (319) wedding invitations (330) delivery date (99) credit card (79) quality product (120) delivery time (56)
Thumbnail of user allisonv67
California
1 review
0 helpful votes
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July 23rd, 2022
Verified purchase

Thank you for your prompt and professional invitations!

Reason I chose this business:

Zazzle had the colors I needed for the invitations.

Date of experience: July 23, 2022

Thumbnail of user reneel404
South Carolina
1 review
0 helpful votes
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July 23rd, 2022
Verified purchase

Received all my ordered items quickly. They are beautiful!

Reason I chose this business:

Great selection, ability to easily customize, and fast shipment.

Date of experience: July 23, 2022

Thumbnail of user lisac3694
New York
1 review
0 helpful votes
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July 23rd, 2022
Verified purchase

There were many options and great prices. Kept me up to date on the order status.

Date of experience: July 23, 2022

Thumbnail of user tessf16
Massachusetts
1 review
0 helpful votes
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July 23rd, 2022
Verified purchase

The invitations were beautifully done and arrived quickly. Very happy customer!

Date of experience: July 23, 2022

Thumbnail of user lyndad201
District of Columbia
1 review
0 helpful votes
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March 27th, 2023
Verified purchase

Easy, fast and efficient. Highly recommended. Reasonable priced.

Date of experience: March 27, 2023

Thumbnail of user kellyn440
Pennsylvania
1 review
0 helpful votes
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July 6th, 2022
Verified purchase

Website was easy to navigate and the invitations came in a timely fashion!

Reason I chose this business:

It had the design I wanted(Friends theme)

Date of experience: July 6, 2022

Thumbnail of user eldwind
Virginia
2 reviews
0 helpful votes
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July 7th, 2022
Verified purchase

I received my card in a timely matter. Happy with the product.

Reason I chose this business:

Online shopping

Date of experience: July 7, 2022

Thumbnail of user gwenc133
Florida
1 review
0 helpful votes
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July 5th, 2022
Verified purchase

Setting up the design was challenging and i am comfortable with pc word.

Reason I chose this business:

It was the best design for this particular party

Date of experience: July 5, 2022

Thumbnail of user yingz30
New Mexico
1 review
0 helpful votes
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July 3rd, 2022
Verified purchase

Excellent
Everything is perfect I will buy again for my friends

Service

Date of experience: July 3, 2022

Thumbnail of user ginnyc51
Colorado
1 review
0 helpful votes
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June 21st, 2022
Verified purchase

My invitations were beautiful and they came very quickly.

Date of experience: June 21, 2022

Thumbnail of user danieller535
California
1 review
0 helpful votes
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June 21st, 2022
Verified purchase

Super quick and well packaged. Great quality! We are using this for our ceremony

Reason I chose this business:

Alot of choices!

Date of experience: June 21, 2022

Thumbnail of user mariq7
California
1 review
0 helpful votes
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June 20th, 2022
Verified purchase

Loved how easy it was to edit and customize the invitations.

Reason I chose this business:

Beautiful designs and able to customize

Date of experience: June 20, 2022

Thumbnail of user lorriec41
Pennsylvania
1 review
0 helpful votes
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June 21st, 2022
Verified purchase

Always have great service and product every time I ordered.

Reason I chose this business:

Always can count on time and good product

Date of experience: June 21, 2022

Thumbnail of user courtneyc267
North Carolina
2 reviews
0 helpful votes
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March 25th, 2023
Verified purchase

They came out amazing. I was really happy with them.

Date of experience: March 25, 2023

Thumbnail of user neidyc
New York
1 review
0 helpful votes
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June 21st, 2022
Verified purchase

I am very pleased with my order. The invitations are beautiful and great quality.

Date of experience: June 21, 2022

Thumbnail of user kellih158
Minnesota
1 review
0 helpful votes
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June 19th, 2022
Verified purchase

Made pool party invites! So easy and fun to make! Thank you

Reason I chose this business:

Cause I love their formatting

Date of experience: June 19, 2022

Thumbnail of user mollyb267
California
1 review
0 helpful votes
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June 19th, 2022
Verified purchase

Delivery went well and all tracking info was correct.

Reason I chose this business:

Fast and easy

Date of experience: June 19, 2022

Thumbnail of user daniellel526
Texas
1 review
0 helpful votes
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June 19th, 2022
Verified purchase

I was pleased and so happy of the outcome on these! Will order again!

Reason I chose this business:

Good prices and fast delivery!

Date of experience: June 19, 2022

Thumbnail of user lynnb1066
Colorado
1 review
0 helpful votes
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June 19th, 2022
Verified purchase

Very satisfied with my order! Easy to create from the site, and delivery was within 10 days.

Reason I chose this business:

Many artiest to choose from

Date of experience: June 19, 2022

Thumbnail of user shaunai7
New York
1 review
0 helpful votes
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June 19th, 2022
Verified purchase

My memorial collage came out beautiful.
Thanks so much

Reason I chose this business:

Great service and items come quick

Date of experience: June 19, 2022

Thumbnail of user ivyc82
Pennsylvania
1 review
0 helpful votes
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June 19th, 2022
Verified purchase

Excellent! The cards came very fast and they were beautiful.

Date of experience: June 19, 2022

Thumbnail of user ashleyy223
Indiana
1 review
0 helpful votes
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June 19th, 2022
Verified purchase

Easy ordering, delivery was on time. Product came back just how I wanted it to.

Reason I chose this business:

Had what I wanted

Date of experience: June 19, 2022

Thumbnail of user denisel885
Pennsylvania
1 review
0 helpful votes
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June 19th, 2022
Verified purchase

The product was as it appeared when ordering & arrived on time.

Date of experience: June 19, 2022

Thumbnail of user lisac3594
Ohio
1 review
0 helpful votes
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June 19th, 2022
Verified purchase

Great quality and came fast! Will definitely order again

Reason I chose this business:

Had the invites we wanted

Date of experience: June 19, 2022

Thumbnail of user danie38
Texas
1 review
0 helpful votes
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June 19th, 2022
Verified purchase

I was surprised to see how many design options there were for my "I Do BBQ" theme and they turned out beautiful (as always).

Reason I chose this business:

Used Zazzle before and had great product

Date of experience: June 19, 2022

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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