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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,477 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 95%
Positive
1,994
Neutral
47
Negative
59
View ratings trends
338
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How would you rate Zazzle?
Top Positive Review

“Wedding invitations”

Stephanie W.
11/17/24

Ordered. Came very quickly and looks excellent! Only complaint is that the envelopes have residual ink on them as if they didn't let the cards dry 100% before packaging. Luckily I'm not that picky lol got to send them out in a rush.

Date of experience: 11/7/24
See positive reviews
Top Critical Review

“Very Disappointed”

Marcia M.
11/30/24

Rating: I ordered personal birthday invitations from Zazzle, expecting them to arrive well before the event as promised. Unfortunately, they did not arrive on the promised date, causing significant stress and inconvenience. To make matters worse, when I contacted customer service by email on several occasions (Stephen) they offered no credit or compensation for the delay. It was even presented that they were doing me a favor by reprinting them! I've tried several times to contact the company by phone and the line hangs up without reaching a representative. This experience has been very frustrating, and I am deeply disappointed with the lack of accountability and support.

Date of experience: 11/20/24
See critical reviews

Reviews (10,477)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (950) business cards (319) wedding invitations (330) delivery date (99) credit card (79) quality product (120) delivery time (56)
Thumbnail of user lisag2685
New Hampshire
1 review
0 helpful votes
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September 3rd, 2022
Verified purchase

They are as advertised, next time I will buy a bit larger, thank you

Reason I chose this business:

Returning customer

Date of experience: September 3, 2022

Thumbnail of user ewelinak7
New Jersey
1 review
0 helpful votes
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April 28th, 2022
Verified purchase

Beautiful! Great quality. We love it so much!
Thank you!

Date of experience: April 28, 2022

Thumbnail of user ronc821
Indiana
1 review
0 helpful votes
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January 5th, 2023
Verified purchase

The invitations were beautiful and shipped very quickly!

Reason I chose this business:

Had exactly what I wanted.

Date of experience: January 5, 2023

Thumbnail of user kaitlynw85
North Carolina
1 review
0 helpful votes
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January 5th, 2023
Verified purchase

They looked great! So happy we chose Zazzle for our baby shower invites

Date of experience: January 5, 2023

Thumbnail of user judyw1214
Pennsylvania
1 review
0 helpful votes
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January 5th, 2023
Verified purchase

Very pleased, would definitely order again. Thank-you

Reason I chose this business:

Thought I would try it

Date of experience: January 5, 2023

Thumbnail of user lindsayw180
Mississippi
1 review
0 helpful votes
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April 28th, 2022
Verified purchase

The invitations look great! Fast delivery as well!

Reason I chose this business:

The cute design

Date of experience: April 28, 2022

Thumbnail of user staceyd275
South Dakota
1 review
0 helpful votes
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April 28th, 2022
Verified purchase

Exactly what was expected and arrived in a timely manner.

Reason I chose this business:

Daughter told me about it

Date of experience: April 28, 2022

Thumbnail of user mollyf104
Texas
1 review
0 helpful votes
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August 9th, 2022
Verified purchase

Loved my invites and got here faster than expected!

Date of experience: August 9, 2022

Thumbnail of user leighe35
Iowa
1 review
0 helpful votes
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April 29th, 2022
Verified purchase

Great product. Fast shipping. Very happy. Would buy again

Reason I chose this business:

Design I wanted

Date of experience: April 29, 2022

Thumbnail of user hayleyh104
Tennessee
1 review
0 helpful votes
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August 10th, 2022
Verified purchase

They turned out wonderful and arrived in a timely manor.

Date of experience: August 10, 2022

Thumbnail of user courtneyj173
Illinois
1 review
0 helpful votes
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April 28th, 2022
Verified purchase

They're exactly what I wanted and beautiful! She did such a good job with this design.

Date of experience: April 28, 2022

Thumbnail of user carolyn.5
Washington
2 reviews
0 helpful votes
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December 27th, 2022
Verified purchase

Easy, speedy delivery in a difficult weather situation. She was delighted with the pillow!

Date of experience: December 27, 2022

Thumbnail of user lk203
Kentucky
1 review
0 helpful votes
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April 28th, 2022
Verified purchase

Excellently printed and received earlier than expected!

Date of experience: April 28, 2022

Thumbnail of user devins175
California
1 review
0 helpful votes
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April 28th, 2022
Verified purchase

Great experience, fast delivery and quality cards!

Reason I chose this business:

Have used before, good quality and fast shipping

Date of experience: April 28, 2022

Thumbnail of user tonyab366
tonya L.
Massachusetts
1 review
0 helpful votes
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April 28th, 2022
Verified purchase

I was very pleased with my order and it arrived earlier than expected!

Reason I chose this business:

Selection and availability

Date of experience: April 28, 2022

Thumbnail of user kelliej75
South Dakota
1 review
0 helpful votes
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June 5th, 2023
Verified purchase

Awesome fast and perfect. The shower invites were so nice

Date of experience: June 5, 2023

Thumbnail of user mediac7
Oregon
1 review
0 helpful votes
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April 28th, 2022
Verified purchase

The invitations looked great and I got them on time. Very happy.

Reason I chose this business:

Found them online and I liked the art work.

Date of experience: April 28, 2022

Thumbnail of user ormillav
Florida
1 review
0 helpful votes
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April 26th, 2022
Verified purchase

Good quality, clean graphics and fast delivery. Thank you

Reason I chose this business:

Personalization

Date of experience: April 26, 2022

Thumbnail of user cherylt337
Oregon
2 reviews
0 helpful votes
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April 25th, 2022
Verified purchase

All is well. Really cute. Too much money from postage.

Reason I chose this business:

Had what I wanted.

Date of experience: April 25, 2022

Thumbnail of user darlat44
Missouri
1 review
0 helpful votes
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April 25th, 2022
Verified purchase

So much variety to choose from. The ones who picked are adorable!

Date of experience: April 25, 2022

Thumbnail of user krystala84
California
1 review
0 helpful votes
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June 5th, 2023
Verified purchase

Got here faster than expected and looks beautiful.

Reason I chose this business:

Instagram ad

Date of experience: June 5, 2023

Thumbnail of user dianeb2782
New York
1 review
0 helpful votes
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June 5th, 2023
Verified purchase

Received in a timely fashion as expected. Thank you!

Date of experience: June 5, 2023

Thumbnail of user pamelah1631
Alabama
1 review
0 helpful votes
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April 25th, 2022
Verified purchase

Like I said in the subject it's too soon to review.

Reason I chose this business:

I wanted to try it

Date of experience: April 25, 2022

Thumbnail of user patricej70
Illinois
1 review
0 helpful votes
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April 25th, 2022
Verified purchase

Good. Easy to customize. And I am very satisfied with the finished product!

Reason I chose this business:

No specific reason.

Date of experience: April 25, 2022

Thumbnail of user lindad2344
Alabama
1 review
0 helpful votes
  • Send Message
April 25th, 2022
Verified purchase

Turned out like I wanted. Received faster than expected

Date of experience: April 25, 2022

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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