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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 94.9%
Positive
2,152
Neutral
55
Negative
60
View ratings trends
338
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How would you rate Zazzle?

Reviews (10,691)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (952) business cards (321) wedding invitations (331) delivery date (101) credit card (79) quality product (124) delivery time (57)
Thumbnail of user kimberlyl2028
Pennsylvania
1 review
0 helpful votes
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August 26th, 2024
Verified purchase

I received exactly what I ordered, and it was very quickly delivered

Date of experience: August 16, 2024

Thumbnail of user venessal11
Missouri
1 review
0 helpful votes
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May 25th, 2024
Verified purchase

I had two daughters graduating from college so ordered two different sets of stickers, one for each girl to use at the grad party. While I liked the pictures and the product overall, I chose to put each daughter's name, school and degree on each sticker. The writing was so small as to be completely illegible. I wish that I had known that before ordering and the small font was not available if it was going to be illegible. When previewing the picture, the writing was clear and legible, but the preview was much larger than the actual sticker

Reason I chose this business:

Product looked good

Date of experience: May 15, 2024

Thumbnail of user jayc611
Arizona
1 review
20 helpful votes
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May 10th, 2021

Absolutely hate Zazzle. I ordered a number of things for my wedding for them to not show up despite saying they were mailed and delivered. Reached out for replacements to just be told later that they take 5 business days to produce and the still will need to wait for them to be shipped. Customer service does not care about your frustration and while they say their going to expedited things they expedited nothing! I requested a refund and going to order from Etsy.

Tip for consumers:
Don’t use this site.

Service
Value
Shipping
Returns
Quality

Date of experience: May 10, 2021

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Jay,

We are truly sorry to hear of the shipping complications you have experienced with your recent order. Should you need any further assistance, please feel free to reach out to us at social@zazzle.com.

Thank you,
Yvonne

Thumbnail of user sharonl2228
Ohio
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Ordered a sign for my nieces' bridal shower and was so surprised at the product. It is absolutely beautiful! I received it a lot sooner than expected as well.

Reason I chose this business:

After 2 attempts with Etsy, I was desperate. Zazzle is going to be my go to from now on.

Date of experience: June 3, 2024

Thumbnail of user amberw1123
Utah
1 review
0 helpful votes
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August 3rd, 2024
Verified purchase

Easy to find and complete. Order was taken care of quickly. I appreciated how quickly I received the order as well

Reason I chose this business:

They had what I was looking for.

Date of experience: July 24, 2024

Thumbnail of user nildas15
Florida
1 review
0 helpful votes
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August 3rd, 2024
Verified purchase

I just love the cards.thank you so much! I careful picked the cards & you guys send them within 3 days..

Reason I chose this business:

A friend told me about it!

Date of experience: July 24, 2024

Thumbnail of user milenag26
Florida
1 review
0 helpful votes
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August 24th, 2024
Verified purchase

.good work. Fast. Reliable. Good card stock. Envelopes could be a better quality though.

Date of experience: August 14, 2024

Thumbnail of user candacet117
New Jersey
1 review
0 helpful votes
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February 16th, 2023

I ordered 96 invitations and when they arrived there were no envelopes. When I called customer service she said that "yes, you're right. Envelopes are not included" WHAT?
Who sells invitations without envelopes? Now I have to go back and order them. I also doubled checked the invites on the website and NO WHERE on the Zazzle page does it indicate that envelopes are extra / not included! I will never order from these frauds again!

Tip for consumers:
Go to another to to order your paper products.

Service
Value
Shipping
Returns
Quality

Date of experience: January 17, 2023

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Candance,
We are very sorry to hear of your disappointment! To clarify, the product you ordered was classified as a postcard and as such wouldn't be received with envelopes, we do of course have a range of paper products on our site that come with standard envelopes. We have reached out to you directly via email to clarify and also offer a resolution! We look forward to your response!
Thank you,
Ryan

Thumbnail of user josephp2255
New Jersey
1 review
0 helpful votes
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December 6th, 2022
Verified purchase

I ordered several T-shirts from Zazzle printed with a custom design. They arrived very fast, and the shirts looked great. But after one wash, the artwork had already started to flake and chip. A T-shirt that decays after just one wash is a complete waste of money. I have T-shirts I have washed more than 100 times that look better than these.

Tip for consumers:
T-shirt printing does not stand up to a machine wash.

Products used:
T-shirt

Service
Value
Shipping
Quality

Date of experience: November 6, 2022

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi there Joseph,
I'm very sorry your shirts were ruined after just one wash. That is certainly not the customer experience we strive for.
I will reach out to you shortly via email to help resolve this situation as soon as possible.
Kind regards,
Craig

Thumbnail of user leahw296
Alabama
1 review
0 helpful votes
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July 19th, 2024
Verified purchase

No complaints at all! The cards are just as I ordered, and they came faster than I expected! Two thumbs up! 👍🏼👍🏼

Date of experience: July 9, 2024

Thumbnail of user sj623
New York
1 review
1 helpful vote
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August 27th, 2021
Verified purchase

This site is not legit. I used this site twice and in both instances had horrible experiences. The last one I was sent the wrong item and was never refunded the money. I contacted customer support several times before they even agreed to refund the purchases. Then, after the money was never refunded, after weeks of reaching out without a response they told me I needed to speak to my financial institution! What is my bank going to do? They are not responsible for refunding money, they can only verify nothing was deposited, which they have done. This is a disgusting platform, with horrible customer service, that allows people to steal from you. DO NOT USE THEM!

Tip for consumers:
Do not use this site.

Products used:
Sent me wrong item, ignored my requests for refund.

Service
Value
Shipping
Returns
Quality

Date of experience: August 27, 2021

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi S J,
We are very sorry to hear of the issues that you encountered with your recent orders. We do of course want to investigate this further and assist in providing a resolution! If you could contact us at social@zazzle.com with your order details, we'd be more then happy to help!

Thank you,
Ryan

Thumbnail of user lindal4263
New York
1 review
0 helpful votes
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August 3rd, 2024
Verified purchase

I wanted a unique pin to wear based on my political leaning. Zazzle offered easy to follow instructions on making what I wanted.

Date of experience: July 24, 2024

Thumbnail of user caitlinr115
Michigan
1 review
1 helpful vote
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January 21st, 2024

Don't bother. Their website isn't processing orders and they aren't doing anything to fix it or respond to my inquiries about what to expect. All they've told me in the last week was to try different browsers, and when that inevitably didn't work they just stopped responding. Bizarrely, I have a rebate on my account so there's no charge, but they don't care enough about their customers to respond or do a single thing to try to process it.

I spent so much time trying to get my business card design right, even soliciting feedback from others, only to be left frustrated, disappointed, and without the business cards I need to promote my new small business. Don't waste your time like I did.

Tip for consumers:
Poor customer service

Products used:
None, as they won't process my order or respond about the issue

Service

Date of experience: January 14, 2024

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Caitlin,

I am so sorry to hear about your frustration with checkout. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. We have recently sent you an email to update you and provide further assistance.

I look forward to assisting you further!
Thank you,
The Zazzle Team

Thumbnail of user chloes255
Mississippi
1 review
0 helpful votes
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August 26th, 2024
Verified purchase

Great experience, fast and perfect quality. Highly recommend! And affordable

Date of experience: August 16, 2024

Thumbnail of user lourdesp77
Florida
1 review
0 helpful votes
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July 26th, 2024
Verified purchase

The business cards are exactly what I had in mind and they are excellent quality! The order arrived perfectly on time. Thank you!

Date of experience: July 16, 2024

Thumbnail of user maryl2408
New Jersey
1 review
3 helpful votes
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August 3rd, 2021

Although the designs on Zazzle are very good the quality of their products is a disaster. I paid 168 for 50 Save the Date Magnets. That's more than 3 dollars a piece. The quality is very disappointing. They are paper thin. Absolutely awful. I hate them. They are garbage. Don't do it. Good luck getting your money back from those folks. Don't waste your money like I did.

Date of experience: August 3, 2021

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Mary,
We are very sorry to hear that the magnets you ordered did not meet your expectations! We believe in 100% satisfaction for our products so we would love to be of assistance here! We can be reached directly at social@zazzle.com!

Thank you,
Ryan

Thumbnail of user rachelf834
Indiana
1 review
0 helpful votes
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April 26th, 2024
Verified purchase

Super easy customization, and arrived much quicker than I expected! That was a relief, as I didn't want to have to write our return address on all of our new address postcards. The product is EXACTLY what I ordered and expected. Very happy with it.

Reason I chose this business:

I have purchased quality items from Zazzle before!

Date of experience: April 16, 2024

Thumbnail of user kandicel6
Michigan
1 review
0 helpful votes
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December 8th, 2023
Verified purchase

We ordered 14 personalized employee coffee mugs and they turned out great. The design template was very quick, easy to use, and offered many fonts to choose from. I had my order placed in no time at all!

Reason I chose this business:

Zazzle's price, delivery time, and ease of use on their website.

Date of experience: December 8, 2023

Thumbnail of user lucasw203
Texas
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase

Everything was absolutely perfect. Only reason for 4 stars, is I added 2 flags to the image and it was only printed on one side.

Date of experience: July 12, 2024

Thumbnail of user kaitlync125
Connecticut
1 review
0 helpful votes
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December 12th, 2023
Verified purchase

Zazzle offers beautiful christmas/thank you cards. Its platform empowers creativity, letting users design their items. While quality varies, its vast selection and personalization options make it a go-to for unique gifts and self-expression

Reason I chose this business:

Came highly recommended

Date of experience: December 12, 2023

Thumbnail of user erinp518
California
1 review
0 helpful votes
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December 19th, 2023
Verified purchase

I've used Zazzle the last 4 years to order my Christmas postcards. Their website is one of the easiest to personalize & they have a large section of designs. Pricing is very reasonable per card. Great shipping options and always receive os promised or earlier.

Reason I chose this business:

Consistently the least expensive & easiest website to personalize their design templates.

Date of experience: December 19, 2023

Thumbnail of user ellieg97
Rhode Island
1 review
0 helpful votes
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April 20th, 2024
Verified purchase

Zazzle made it super easy to get my custom designed wedding map I made printed onto a wedding sign. Every other vendor asked about "bleed" and wanted different spacing but Zazzle made it happy with no questions asked! Came super fast too.

Date of experience: April 10, 2024

Thumbnail of user triciat130
Illinois
1 review
0 helpful votes
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December 8th, 2023
Verified purchase

Ordered invitations for a game night that I'm hosting. Using the template was very easy and I customized it with my own details. They are very cute, great quality and arrived quickly. Highly recommend.

Date of experience: December 8, 2023

Thumbnail of user karlam126
New York
1 review
21 helpful votes
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May 28th, 2020

I placed an order and understood it was during unprecedented times. However it was a very sentimental gift for my son who was graduating college. They charged for shipping more than most and my item never arrived. I emailed them twice as well as UPS. And 10 after shipping haven't heard back. And still nothing arrived. Graduation date came and went.

Date of experience: May 28, 2020

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

We're truly sorry to hear of the negative experience you've had with us, and we would like to help.

We have located your order and we can see that our customer service team has reached out to you in regards to this order.

Thank you,
Elena

Thumbnail of user mayaf2
California
1 review
0 helpful votes
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May 29th, 2015

I bought stickers to put on decks of playing cards for my wedding favors. It was such a small thing but the quality, color, everything was perfect. Absolutely no complaints. Would definitely recommend them

Date of experience: May 26, 2015

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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