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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,477 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 95%
Positive
1,995
Neutral
47
Negative
59
View ratings trends
338
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How would you rate Zazzle?
Top Positive Review

“Wedding invitations”

Stephanie W.
11/17/24

Ordered. Came very quickly and looks excellent! Only complaint is that the envelopes have residual ink on them as if they didn't let the cards dry 100% before packaging. Luckily I'm not that picky lol got to send them out in a rush.

Date of experience: 11/7/24
See positive reviews
Top Critical Review

“Very Disappointed”

Marcia M.
11/30/24

Rating: I ordered personal birthday invitations from Zazzle, expecting them to arrive well before the event as promised. Unfortunately, they did not arrive on the promised date, causing significant stress and inconvenience. To make matters worse, when I contacted customer service by email on several occasions (Stephen) they offered no credit or compensation for the delay. It was even presented that they were doing me a favor by reprinting them! I've tried several times to contact the company by phone and the line hangs up without reaching a representative. This experience has been very frustrating, and I am deeply disappointed with the lack of accountability and support.

Date of experience: 11/20/24
See critical reviews

Reviews (10,477)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (950) business cards (319) wedding invitations (330) delivery date (99) credit card (79) quality product (120) delivery time (56)
Thumbnail of user ligiaf
Massachusetts
1 review
0 helpful votes
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June 24th, 2022
Verified purchase

Well done and delivered on time! I would recommend!

Date of experience: June 24, 2022

Thumbnail of user fabiant19
Louisiana
1 review
0 helpful votes
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June 24th, 2022
Verified purchase

Really liked stickers would recommend to everyone, good quality

Date of experience: June 24, 2022

Thumbnail of user karenm4254
New York
1 review
0 helpful votes
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June 24th, 2022
Verified purchase

No issues at all, came before expected with good quality

Date of experience: June 24, 2022

Thumbnail of user julieg1164
Mississippi
1 review
0 helpful votes
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October 17th, 2022
Verified purchase

Beautiful cards and delivered earlier than quoted. Will order again!

Date of experience: October 17, 2022

Thumbnail of user barbaraf1631
California
1 review
0 helpful votes
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October 17th, 2022
Verified purchase

I'm very happy with our order, it was delivered before and loved the quality.

Date of experience: October 17, 2022

Thumbnail of user sharonm2659
New Jersey
1 review
0 helpful votes
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September 6th, 2022
Verified purchase

The invitations are beautifully made and packaged with great care!

Reason I chose this business:

The quality of work and expertise.

Service

Date of experience: September 6, 2022

Thumbnail of user marshab307
California
1 review
0 helpful votes
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September 5th, 2022
Verified purchase

Great and very interesting collection of cards. Would recommend Zazzle.

Date of experience: September 5, 2022

Thumbnail of user nazarah
Texas
1 review
0 helpful votes
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September 5th, 2022
Verified purchase

The product turned out perfect. I will purchase again!

Date of experience: September 5, 2022

Thumbnail of user maryh3549
Michigan
1 review
0 helpful votes
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June 21st, 2022
Verified purchase

Notices are lovely. Have received numerous compliments.

Date of experience: June 21, 2022

Thumbnail of user kelleyg106
Washington
1 review
0 helpful votes
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June 21st, 2022
Verified purchase

Very happy with quality and speed to which they were received

Date of experience: June 21, 2022

Thumbnail of user candisp4
Montana
1 review
0 helpful votes
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June 22nd, 2022
Verified purchase

It was great and very pleased with the end result.

Reason I chose this business:

I wanted to do a personal birthday card for my grandson who loves baseball. I picked a picture that I was able to put on his card for a keepsake for him.

Date of experience: June 22, 2022

Thumbnail of user lindseyl162
Louisiana
1 review
0 helpful votes
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June 21st, 2022
Verified purchase

Could not be more pleased with my order. Came out exactly as pictured and I am very happy.

Reason I chose this business:

I was able to customize the gifts I needed to my exact desire

Date of experience: June 21, 2022

Thumbnail of user maryb4837
Pennsylvania
1 review
0 helpful votes
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September 4th, 2022
Verified purchase

Product came out beautiful Thank you. There is so many items to choose on.

Reason I chose this business:

I just took a chance and I am glad I did.

Date of experience: September 4, 2022

Thumbnail of user danielleg510
Minnesota
1 review
0 helpful votes
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April 28th, 2022
Verified purchase

This was for my sister's wedding invites. She loves them.

Reason I chose this business:

I use zazzle for birthday invites all the time.

Date of experience: April 28, 2022

Thumbnail of user ginas638
New York
1 review
0 helpful votes
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April 28th, 2022
Verified purchase

Very happy with card design and quick delivery. Would definitely order from Zazzle again.

Reason I chose this business:

I liked the products.

Date of experience: April 28, 2022

Thumbnail of user shaelbyh
Georgia
1 review
0 helpful votes
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April 28th, 2022
Verified purchase

Cute baby shower invitation. Super quick delivered

Date of experience: April 28, 2022

Thumbnail of user colleenh349
New York
1 review
0 helpful votes
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August 9th, 2022
Verified purchase

Created a project, ordered and was delivered in 3 days.

Reason I chose this business:

Like what I saw on Pintrest.

Date of experience: August 9, 2022

Thumbnail of user taniag92
Pennsylvania
1 review
0 helpful votes
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April 28th, 2022
Verified purchase

Would definitely recommend. Colors were vibrant. Shipping was much earlier than expected.

Date of experience: April 28, 2022

Thumbnail of user patricias3221
Massachusetts
1 review
0 helpful votes
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April 28th, 2022
Verified purchase

Love the invitations so much! Will definitely order from you again!

Date of experience: April 28, 2022

Thumbnail of user aliceh468
Texas
1 review
0 helpful votes
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April 28th, 2022
Verified purchase

Excellent

Love the prompt service and quality of invitations

Reason I chose this business:

Fast and easy

Date of experience: April 28, 2022

Thumbnail of user carolk1365
Illinois
1 review
0 helpful votes
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April 28th, 2022
Verified purchase

Received as ordered sooner than anticipated. Thanks.

Reason I chose this business:

Design found with search for product

Date of experience: April 28, 2022

Thumbnail of user elizabetha1582
Ohio
1 review
0 helpful votes
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April 30th, 2022
Verified purchase

Item arrived quickly, and perfectly as described. I am thrilled!

Reason I chose this business:

I found the exact item I was looking for.

Date of experience: April 30, 2022

Thumbnail of user chantelc32
New Jersey
1 review
0 helpful votes
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April 28th, 2022
Verified purchase

Got my order way faster than expected and I love them

Reason I chose this business:

Cool designs

Date of experience: April 28, 2022

Thumbnail of user katyv18
Washington
1 review
0 helpful votes
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April 28th, 2022
Verified purchase

Received my thank you photo post cards faster than expected and they were great quality!

Date of experience: April 28, 2022

Thumbnail of user nicolel1432
Texas
1 review
0 helpful votes
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April 28th, 2022
Verified purchase

Awesome postcards, quick delivery and good communications

Date of experience: April 28, 2022

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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