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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,477 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 95%
Positive
1,995
Neutral
47
Negative
59
View ratings trends
338
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How would you rate Zazzle?
Top Positive Review

“Wedding invitations”

Stephanie W.
11/17/24

Ordered. Came very quickly and looks excellent! Only complaint is that the envelopes have residual ink on them as if they didn't let the cards dry 100% before packaging. Luckily I'm not that picky lol got to send them out in a rush.

Date of experience: 11/7/24
See positive reviews
Top Critical Review

“Very Disappointed”

Marcia M.
11/30/24

Rating: I ordered personal birthday invitations from Zazzle, expecting them to arrive well before the event as promised. Unfortunately, they did not arrive on the promised date, causing significant stress and inconvenience. To make matters worse, when I contacted customer service by email on several occasions (Stephen) they offered no credit or compensation for the delay. It was even presented that they were doing me a favor by reprinting them! I've tried several times to contact the company by phone and the line hangs up without reaching a representative. This experience has been very frustrating, and I am deeply disappointed with the lack of accountability and support.

Date of experience: 11/20/24
See critical reviews

Reviews (10,477)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (950) business cards (319) wedding invitations (330) delivery date (99) credit card (79) quality product (120) delivery time (56)
Thumbnail of user kerif27
New Jersey
1 review
0 helpful votes
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April 28th, 2022
Verified purchase

Seamless, no issues or problems. Will use again, if needed

Reason I chose this business:

Prior customer

Date of experience: April 28, 2022

Thumbnail of user mariav1317
Massachusetts
1 review
0 helpful votes
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April 29th, 2022
Verified purchase

So many creative invites. Fast shipping. Will def be using again!

Reason I chose this business:

Lots of invite designs

Date of experience: April 29, 2022

Thumbnail of user carols3014
New Jersey
1 review
0 helpful votes
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August 9th, 2022
Verified purchase

The invitations arrived quickly and are beautiful!

Date of experience: August 9, 2022

Thumbnail of user tracyd570
New Jersey
2 reviews
0 helpful votes
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April 29th, 2022
Verified purchase

My order came very fast. Good quality and many choices. Thank you

Reason I chose this business:

Found Smaller size I needed

Date of experience: April 29, 2022

Thumbnail of user virginias1078
Florida
1 review
0 helpful votes
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April 29th, 2022
Verified purchase

I received my order fast. The invitations and RSVP cards are beautiful! Exactly as pictured!

Reason I chose this business:

Internet search

Date of experience: April 29, 2022

Thumbnail of user shanem416
Tennessee
1 review
0 helpful votes
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April 29th, 2022
Verified purchase

The card was excellent quality, beautiful and arrived quickly.

Date of experience: April 29, 2022

Thumbnail of user adrianah68
California
1 review
0 helpful votes
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May 29th, 2022
Verified purchase

I'm a little frustrated bc i dont have any use for this tag.

Date of experience: April 29, 2022

Thumbnail of user steveh2941
Florida
1 review
0 helpful votes
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April 29th, 2022
Verified purchase

I am very impressed with Zazzle. My order was perfect and arrived earlier than expected!

Reason I chose this business:

I chose Zazzle because of the large variety of cards available, and the ability to customize it as I wanted.

Date of experience: April 29, 2022

Thumbnail of user maryt2004
West Virginia
1 review
0 helpful votes
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April 28th, 2022
Verified purchase

The invitations are beautiful and of good quality. Very fast delivery, too.

Reason I chose this business:

I found the site after googling for invitations. So glad I did!

Date of experience: April 28, 2022

Thumbnail of user melanief270
New Hampshire
1 review
0 helpful votes
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July 7th, 2022
Verified purchase

Easy to order. Delivered expeditiously. I'm quite satisfied. Thank you.

Reason I chose this business:

Came up in online search

Date of experience: July 7, 2022

Thumbnail of user kellyr939
Florida
1 review
0 helpful votes
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April 28th, 2022
Verified purchase

I received my order sooner than expected, and it looks great! It's very beautiful as well

Reason I chose this business:

It had a beautiful design I loved

Date of experience: April 28, 2022

Thumbnail of user tashaundaf
Georgia
1 review
0 helpful votes
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April 29th, 2022
Verified purchase

Turned out great! Loved it! Shipping came quicker than expected and I'm so pleased.

Date of experience: April 29, 2022

Thumbnail of user yeseniav33
Massachusetts
1 review
0 helpful votes
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April 29th, 2022
Verified purchase

Looked exactly like they did online. I loved them!

Reason I chose this business:

An aunt recommended it & decided to give it a try

Date of experience: April 29, 2022

Thumbnail of user johne2103
Oregon
1 review
0 helpful votes
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April 28th, 2022
Verified purchase

Was very easy to customize and personalize greeting card.

Reason I chose this business:

Because they are the best

Date of experience: April 28, 2022

Thumbnail of user elizabethd1594
Illinois
1 review
0 helpful votes
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April 28th, 2022
Verified purchase

Invitations were good quality and came out super cute!

Reason I chose this business:

Choices and the discount/promotion won us over when shopping around.

Date of experience: April 28, 2022

Thumbnail of user jessicas2841
Michigan
1 review
0 helpful votes
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April 28th, 2022
Verified purchase

Invitations were perfect! No issues! Quick shipping and notifications!

Reason I chose this business:

More variety of designs for invitations

Date of experience: April 28, 2022

Thumbnail of user juliac758
North Carolina
1 review
0 helpful votes
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December 15th, 2022
Verified purchase

My bridal shower invitations were exactly how I wanted them!

Date of experience: December 15, 2022

Thumbnail of user rosat115
Colorado
1 review
0 helpful votes
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December 15th, 2022
Verified purchase

My order was perfect and arrived faster than I expected…extremely satisfied.

Reason I chose this business:

My sister recommended Zazzle

Date of experience: December 15, 2022

Thumbnail of user junea155
Maryland
1 review
0 helpful votes
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December 15th, 2022
Verified purchase

Wine label stickers look great.
I only wish shipping were a tad faster, hence 4 stars vs 5.

Date of experience: December 15, 2022

Thumbnail of user shannonb1097
Michigan
1 review
0 helpful votes
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September 7th, 2022
Verified purchase

The apron turned out great, and was very high quality!

Reason I chose this business:

Small quantity capability and previous products were great

Date of experience: September 7, 2022

Thumbnail of user katel401
California
1 review
0 helpful votes
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September 6th, 2022
Verified purchase

Loved the options for bridal showers. This design fit our theme perfectly!

Reason I chose this business:

Cost of items and discout

Date of experience: September 6, 2022

Thumbnail of user dianah296
California
2 reviews
0 helpful votes
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September 2nd, 2022
Verified purchase

Easy and quick, positive experience. Product looks beautiful

Reason I chose this business:

Search engine

Date of experience: September 2, 2022

Thumbnail of user lisah3326
Alabama
1 review
0 helpful votes
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September 2nd, 2022
Verified purchase

Website easy to use. Fast delivery time.
Great quality.

Date of experience: September 2, 2022

Thumbnail of user jonp525
New Jersey
1 review
0 helpful votes
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September 2nd, 2022
Verified purchase

Quick ordering, faster than expected turnaround. No issues and everyone loved the new badges.

Date of experience: September 2, 2022

Thumbnail of user johnf4392
Virginia
1 review
0 helpful votes
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September 2nd, 2022
Verified purchase

Great experience! Will order through Zazzle again!

Date of experience: September 2, 2022

Sitejabber for Business

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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