• Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,296 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 94.4%
Positive
1,943
Neutral
51
Negative
64
338
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How would you rate Zazzle?
Top Positive Review

“Very Satisfied!”

Stephanie R.
9/9/24

This was my first time using Zazzle. I created a birthday invite for my twin boys. Easy to create & found the exact design I had in mind. Great quality & received it promptly. Loved being able to add the digital option as well.

Top Critical Review

“Body Butter Labels”

Millicent C.
10/21/24

Quick delivery and professional look for my body butter business, which includes the ingredients on the label. (When I opened my LLC business account my banker suggested I include them for people who have allergies.) I prefer thick, plastic labels bc they don't tear and can be re-applied if necessary; however these are a good value for the cost.

Reviews (10,296)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (948) business cards (318) wedding invitations (323) delivery date (99) credit card (79) quality product (119) delivery time (56)
Thumbnail of user tarnishac1
New Jersey
1 review
0 helpful votes
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August 25th, 2024
Verified purchase

I ordered business cards and a badge. The process was easy. The delivery of my order wax fast and accurate. I'll definitely be returning future products.

Reason I chose this business:

Price and examples of products.

Thumbnail of user sherylw256
Kansas
1 review
0 helpful votes
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July 26th, 2024
Verified purchase

I really like the material options and ability to customize. I thought price and quality were great. If I could give one recommendation it would be to all custom quantities. I only needed 13 but was forced to buy 25. My choice was 10 or 25. That didn't sit well with me.

Reason I chose this business:

Product and price

Thumbnail of user angels655
Virginia
1 review
0 helpful votes
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July 27th, 2024
Verified purchase

I am so glad that this service exists! I wanted to make the most personal bridesmaid proposal cards to my closest friends and family. Zazzle made the experience extremely easy and at an amazing price! I almost shed a tear of joy when I opened the package! I can't wait to write a special note for each person!

Reason I chose this business:

I have looked everywhere for similar ideas on other platforms, but with crazy shipping charges getting in the way, it seemed like a waste when this exists!

Thumbnail of user ownerofawezuretoursb
Hawaii
2 reviews
0 helpful votes
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August 3rd, 2024
Verified purchase

Quick and easy to load a logo and design a custom label! I liked the options for templates. Also, I tried a few companies and had trouble putting the information on the space provided. Also, Zazzle pricing is realistic for a new and very budget conscious small business owner.

Reason I chose this business:

The price and ease of creating my design while easily incorporating my logo created on another platform. I tried out several over a few hours and was frustrated until I found Zazzle.

Thumbnail of user robynt154
Kentucky
1 review
0 helpful votes
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September 6th, 2024
Verified purchase

Had questions about the resolution on my photo and used the chat feature on the website. She was super helpful and I received it so quickly too! Just beautiful, thank you!

Thumbnail of user stephanier2285
Washington
1 review
0 helpful votes
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August 17th, 2024

I had previously ordered from them and was very satisfied with the product; however, I tried to order from them again and while they had a legit reason not to make the product, they neglected to inform me they canceled my order which was a gift I needed by a certain time. Luckily, I looked online to see the update, but when I asked what happened to my order, they indicated I was lying by saying it must ended up in the spam folder which is BS because I specifically searched both the inbox and spam for any Zazzle emails. Just own up to your mess up, not blame your customer.

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Stephanie,

I'm really sorry to hear about the cancellation issues with your recently placed order, but rest assured that our specialized content management team will be more than happy to look into that for you and get this resolved. We can additionally confirm a member from our content management team has sent an email so that they may look into the matter further and provide you with a suitable resolution. We look forward to your reply.

Kindest regards,

Jordan

Thumbnail of user madisons541
Massachusetts
1 review
0 helpful votes
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August 4th, 2024
Verified purchase

The selection of invitations was amazing. I was so happy to find what I was looking for. Everything was easy as far as putting in my information. The shipping was super quick! I received them 2 days before they said they would arrive.

Reason I chose this business:

A friend recommended

Thumbnail of user antoniog466
New York
1 review
0 helpful votes
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September 6th, 2024
Verified purchase

Product was exactly what we asked for. Looks great. Going to look fabulous at our wedding. Packaging was much bigger than it needed to be. If that's the worst of our problems, it was a great success.

Thumbnail of user kerryb477
New Jersey
1 review
0 helpful votes
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September 27th, 2024
Verified purchase

From start to finish the shower invitations I placed and ordered was an easy process. I was able to navigate the site and complete the order on my own. Was happy with Zazzle all around!

Reason I chose this business:

Loved the options of invitations!

Thumbnail of user amandao996
Texas
1 review
0 helpful votes
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August 5th, 2024
Verified purchase

In the picture of my card online, it had pearls, metallic studs, and other decor which look, in the online pic, like the Hallmark Signature Cards -with little plastic accessories glued on. However, it's just a flat card w pictures of pearls, lace, trimming, etc. I knew the pearls and gold wouldnt be actual precious metals,... but I expected plastic replicas of pearls, lace, etc. I wouldn't have paid that much if I'd known it was just a flat card /picture s 3D/pop-up. They are beautiful flat Cards, but they should be cheaper -since you pay almost $10 for shipping, and have to wait a week for delivery. I could've done same-day pick-up personalized flat cards via Walgreens for cheaper price.

Reason I chose this business:

I thought the cards were 3D / pop-up.

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Amanda,

I'm really sorry to hear about the issues with your recently placed card order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.

Kindest regards,

Jordan

Thumbnail of user pattyk285
Connecticut
1 review
0 helpful votes
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October 27th, 2024
Verified purchase

Great quality and cute napkins. Easy ordering and arrived very fast. Love the napkins and my family does too. They are to be used at a reception honoring the life of my mother.

Thank you!

Reason I chose this business:

Found the exact thing I was looking for.

Thumbnail of user sherrir241
Texas
1 review
0 helpful votes
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August 10th, 2024
Verified purchase

While the badges I ordered looked nice online, they were much flimsier and smaller than I had expected. I ordered 3 and received a duplicate of one, and 3 of another when I only ordered one each of three different badges.

Reason I chose this business:

Found them in a google search

Thumbnail of user birdaf
South Carolina
1 review
0 helpful votes
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October 18th, 2024
Verified purchase

I love the way the magnet looks but I mistakenly thought it would have a magnet attached to allow it to be worn on clothing without poking a pin hole in it!

Reason I chose this business:

I liked the look of the product and its quick delivery.

Thumbnail of user jerrid35
Florida
1 review
0 helpful votes
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July 27th, 2024
Verified purchase

I had never ordered from your site, it was not only easy with all the examples, it was also done a head of the scheduled delivery date.
When planning something and so much on ones plate it was a relief to know your company made this part of the experience smooth and worry free.
Id definitely use and recommend your company.

Reason I chose this business:

A friend recommended your site for my needs

Thumbnail of user antoniof265
New York
1 review
0 helpful votes
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September 7th, 2024
Verified purchase

They did an awesome job with my prints! I wanted to order rush delivery, but wasn't going to by crazy extra. There was no neede, delivery came days before estimated delivery date!

Thumbnail of user debbig23
Illinois
1 review
0 helpful votes
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September 9th, 2024
Verified purchase

My experience was fairly simple.
I perused the spiritual bouquets.
When I found the perfect one, I followed directions to order the product. I will use Zazzle again..

Reason I chose this business:

I went on Google and by process of elimination, chose Zazzle.
Zazzle has a large variety of products
At reasonable prices.

Thumbnail of user kristye60
Michigan
1 review
0 helpful votes
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August 28th, 2024
Verified purchase

I used Zazzle to create bridal shower invites. Their customer experience is second to none. Easy to use, online customization, fast turn around and great quality. Will definitely use Zazzle again!

Reason I chose this business:

Lots of design options.

Thumbnail of user kirad55
Massachusetts
1 review
0 helpful votes
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July 26th, 2024
Verified purchase

It was easy to change things around to see what the invite would look like. I did have a question about the type of paper that the sample showed, chat on line was very helpful with figuring out the correct paper to order.

very helpful with deciding on finish of paper.

Reason I chose this business:

I was searching different sites and kept coming back to the design on zazzle, which is the design I purchased. Zazzle makes it easy to maneuver around the site for changes.

Service
Thumbnail of user brens21
California
1 review
0 helpful votes
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September 6th, 2024
Verified purchase

I lost most of the bottom right corner from
The original when I enlarged the sign. The fonts and graphics did not enlarge proportionally with the new size. I assumed they would.

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Bren,
I'm very sorry to hear that your foam board design didn't meet your expectations. I will be reaching out to you shortly via email to provide you with a suitable resolution for this issue.
I look forward to assisting you with this.
Kind regards,
Craig

Thumbnail of user angelaa2018
Arizona
1 review
0 helpful votes
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July 24th, 2024
Verified purchase

Pretty easy to order once we found the picture and prayer card to use. Delivery really brought up the cost to guarantee arrival in time. Quality was exceptional! Very pleased with my Mom's Memorial prayer card.💜🕊 Thank you!

Reason I chose this business:

It came up when looking for Memorial assistance to plan my Mom's service.Thank you!

Thumbnail of user belleem
New York
1 review
0 helpful votes
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July 26th, 2024
Verified purchase

I Ordered two different invitation styles to see the quality, it was easy to edit the information. Delivery was fast. We are still deciding which one we will use because both are beautiful, simple and elegant.

Reason I chose this business:

Because I can choose from diferent styles and I can see a preview before ordering.
Easy to use platform.

Thumbnail of user chimenem1
Pennsylvania
1 review
0 helpful votes
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September 7th, 2024
Verified purchase

I wish that I was able to speak with someone in regards to my order. I did not like that. I had to create a whole new order just to modify the text additions.

Thumbnail of user jennifert2662
Florida
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

The website/design features online were very user-friendly. The final product looked amazing and with high quality. Delivery was sooner than expected as well. Overall a great experience with Zazzle!

Thumbnail of user samanthas1728
West Virginia
1 review
0 helpful votes
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September 6th, 2024
Verified purchase

Was helping my sister make a seating chart and the site is so easy to navigate and use. The product came in time and was in good condition. My sister loved it

Reason I chose this business:

Friend recommend

Thumbnail of user paulf2194
New York
1 review
0 helpful votes
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September 7th, 2024
Verified purchase

The sunset photo I sent to get placed on a coffee mug came back better than I anticipated...The colors really captured the sunset my wife and I viewed on her 75th birthday! Thank You!

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 5 days
Zazzle Support is here to assist you!

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