• Bookmark

    Zazzle

2024 SITEJABBER AWARD

Zazzle

Write a Review

Overview

Zazzle has a rating of 4.5 stars from 10,691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 94.9%
Positive
2,152
Neutral
55
Negative
60
View ratings trends
338
See all photos
How would you rate Zazzle?

Reviews (10,691)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (952) business cards (321) wedding invitations (331) delivery date (101) credit card (79) quality product (124) delivery time (57)
Thumbnail of user susannahk1
California
1 review
0 helpful votes
  • Send Message
May 25th, 2018

I have been experiencing great results with Zazzle as my new shop Art of Dog grows. Even when some products were not manufactured well, Zazzle has been consistent in making sure they correct the mistakes.

Date of experience: May 25, 2018

Thumbnail of user judithl6
Colorado
1 review
1 helpful vote
  • Send Message
December 14th, 2014

Poor quality, order t-shirt looks like 2 year old did print, can hardly see print, and then they put text over picture, don't deserve any stars, and I been told asking for a refund, forget by others, didn't arrive like was stated either

Service
Value
Shipping
Quality

Date of experience: December 11, 2014

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Judith. Thank you for letting us know about your recent order experience. We will have our CS team contact you via e-mail. Thanks!

Thumbnail of user suzannes18
Tennessee
1 review
1 helpful vote
  • Send Message
December 22nd, 2014

1 star is probably too much. Not only did it take a ridiculous amount of time for my product to arrive, like everyone else, I was unable to reach a customer service representative despite numerous attempts. This alone tells me the value that the company places on support and pleasing customers. Stay away, spend the extra money and go to Shutterfly! Even if you have to pay more your product will ship in a timely manner and if you have problems you can actually speak with someone for resolution. So disgusted!

Date of experience: December 19, 2014

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Suzanne. Can you please provide a valid order #? We apologize you were not able to speak to our CS team during the very busy holiday season. They are working very hard to make sure each customer is taken care of. Please let us know if you have any further questions or concerns. Thank you.

Thumbnail of user nicholasp604
Virginia
1 review
0 helpful votes
  • Send Message
May 4th, 2022
Verified purchase

My card game out nicely, the quality was a little better than I expected and kept most of the colors very true to their original color. Only one small area had some blur, but it was almost unnoticeable.

Date of experience: May 4, 2022

Thumbnail of user erina68
Wisconsin
1 review
0 helpful votes
  • Send Message
December 18th, 2018

I had placed in order before checking reviews. Was concerned I would not get my order by Christmas, but it came even earlier than expected. Could not be more happy with Zazzle, highly recommend. Super cute products and easy to order. Not sure what people are doing that they're having such a bad experience. Don't believe everything you read.

Date of experience: December 18, 2018

Thumbnail of user jerrys7
Illinois
2 reviews
1 helpful vote
  • Send Message
November 2nd, 2011

This place reviews the content of your photos for "appropriateness". They have rejected fine art images because abstract characters could be perceived as being nude if you really stretched your imagination.

Date of experience: November 2, 2011

Thumbnail of user cindym342
Texas
1 review
1 helpful vote
  • Send Message
December 14th, 2018

I cant get a hold of customer service neither by phone or online chat to cancel my subscription. Stupid idiots. Buyers be aware when purchasing on this site. If something goes wrong with your order there will be no one available to assist you

Date of experience: December 14, 2018

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Cindy,

We are truly sorry to hear about the trouble that you had on the website. I can see that you have been in contact with our Customer Care Team and can confirm that your free trial has been turned off. If there is anything else that we could assist you with, please feel free to respond directly to the email that was sent to you.

Thank you,
Kevin

Thumbnail of user sarahc135
Virginia
1 review
0 helpful votes
  • Send Message
October 23rd, 2015

Zazzle really lets you customize any product and make it your own. They have a great turn around time for delivery, high quality products, and an evenly priced market space. As a repeat buyer, I highly recommend!

Date of experience: October 19, 2015

Thumbnail of user edenm15
Australia
1 review
1 helpful vote
  • Send Message
July 28th, 2014

Hello Zazzle Team,
I have an order that has not been received, yet shipping was confirmed and should have been delivered by now. Could you please advise whats going on? My event is only a few weeks away and I'm starting to worry.

Date of experience: July 21, 2014

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Eden. We have sent you a message requesting more information. If you can provide that to us, we will have our team contact you. Thanks.

Thumbnail of user jamesf23
Arizona
1 review
1 helpful vote
  • Send Message
July 4th, 2012

Excellent, user-friendly, interactive web-site that allows you to view your customized item before it is ordered. Reasonable and competitive prices. Excellent status updates via email. Prompt delivery of fine quality goods.

Date of experience: July 4, 2012

Thumbnail of user michellem29
Illinois
2 reviews
0 helpful votes
  • Send Message
March 4th, 2013

There is no other website like Zazzle. Com. The styles and what you can are amazing. Totally recommend this site for invites and labels for any occasion. Orders are shipped ina reasoning amount of time - 7-10 days. All my orders look better in person than they did online.

Date of experience: March 4, 2013

Thumbnail of user hannad33
Michigan
1 review
0 helpful votes
  • Send Message
May 28th, 2022
Verified purchase

I needed 102 invitations. You guys really should have an option for 110 or at least 125. Because 100 quantity to 150 is a large jump and a huge money difference. I ended up putting in two separate orders to save myself $60.

Reason I chose this business:

Friend recommended

Date of experience: May 28, 2022

Thumbnail of user jamesm693
California
1 review
0 helpful votes
  • Send Message
August 3rd, 2017

I wrote a review here this morning. When I returned from lunch, someone from Zazzle had already responded with an apology, but no resolution to our order issue with wedding programs. The order was supposed to have shipped on 8/1 and it's now 8/3. We're basically resigned to having our wedding without the wedding programs. For me, it seems ridiculous for Zazzle to spend more time apparently on social media and review responses, than on fulfilling orders and by making their customers happy. They say: We promise 100% satisfaction. If you don't absolutely love it, we'll take it back! We want you to love your creation. If you are not satisfied for any reason with the final product, you may return your purchase for a replacement or refund within 30 days of receipt.

It's almost like they're already anticipating they will fail, which ironically is one way to assure a lot less than 100% customer satisfaction..

Date of experience: August 3, 2017

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello James,

We are so sorry to hear about the issues and delays regarding your wedding program order. That is definitely not the kind of customer experience we strive for, and we apologize for this frustrating experience.

I see you have already been in contact with our Customer Support team with the assistance from one of our leads. We will continue to be in touch with you regarding this matter.

Thank you for your continued patience,
Tram

Thumbnail of user garyc53
California
10 reviews
18 helpful votes
  • Send Message
March 26th, 2015

This company is one huge scam and rip off. I ordered a framed poster last month and it was a piece of garbage reproduction. Horrible beyond words. I returned it over three weeks ago and have yet to hear anything from these crooks or to have my money refunded. Stay far away from these people... seems like a site that deals in crap and it's hard to get any customer satisfaction once they have your money!

UPDATE: okay, it was three weeks since returning the item when I wrote this review. I got an email from them saying "oh, we're sorry... blah, blah, blah..." Told me it would be 14-21 days to get my refund. That will make it almost 6 weeks! WORST online experience ever. I do a LOT of shopping online, even for simple household items, and I will never go back here. Read how many customer service complaints there are. That should tell you something.

Date of experience: March 23, 2015

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Gary, we are sorry to hear that your recent order did not meet your expectations. One of our Customer Support agents will be in contact with you shortly regarding this order. Thank you.

Thumbnail of user jenniferf10
North Carolina
1 review
1 helpful vote
  • Send Message
December 15th, 2012

I have nothing but good things to say about Zazzle. Their range of products and selection cannot be beat. Sometimes that makes choosing difficult, but it's always nice to have options. Everything I've purchased is of high quality and completely without flaw. Personalization turns out perfectly and the different font choices and colors really allow you to create something that reflects your style and personality. The turn around time is incredibly fast - my save the dates were printed and shipped less than 2 days after I placed the order. Talk about great customer service! Would definitely recommend for any occasion shopping!

Date of experience: December 15, 2012

Thumbnail of user megank29
Australia
1 review
1 helpful vote
  • Send Message
August 14th, 2016

Ordered my daughters 1st birthday invitations... was waiting patiently but now I'm just freaking out. Order place almost 3 weeks ago and with a promise of 5-12 business days... still nothing. I spent $100 and got nothing. Not happy!

* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: August 12, 2016

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Megan,

I’m so sorry again that the order did not get to you in the projected time. Please do not hesitate to respond to my email if you should have any further questions or concerns.

Thank you,
Christina

Thumbnail of user heatherb1891
Maryland
1 review
0 helpful votes
  • Send Message
March 27th, 2023

Worst customer service ever. Ordered multiple items over past 3 yrs. Most recent ALL came out poor printing and assembly quality. The art is great. Company- NOT. Ordered a matte print and delivered me a glossy. THREE times. They still can't get it right. Awful experience.

Tip for consumers:
Go to Society6 instead.

Products used:
A mug. Out of multiple stickers, a shirt, and multiple framed prints. Only thing not messed up was the mug.

Service
Value
Shipping
Returns
Quality

Date of experience: February 25, 2023

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Heather,
We are very sorry to hear of the issues with your most recent order, that's certainly not what we like to hear! I am glad to see you have been assisted with a refund, if there is anything else that you need then please don't hesitate to reach out to us!

Thank you,
Ryan

Thumbnail of user samanthal560
California
1 review
0 helpful votes
  • Send Message
May 10th, 2022
Verified purchase

Personalizing the invites was so user friendly and made our wedding invitations 100% us. Would definitely recommend zazzle to anyone who needs custom printing! Great quality paper and envelopes, absolutely wonderful service! Very quick shipping, faster than anticipated.

Tip for consumers:
Take your time and save work by adding to cart!

Products used:
Wedding invitations

Service
Value
Shipping
Quality

Date of experience: May 10, 2022

Thumbnail of user susanb4628
Michigan
1 review
0 helpful votes
  • Send Message
July 31st, 2022
Verified purchase

I wanted a clean, themed based, beautiful baby shower invitation that would be reasonably priced. Zazzle fit the bill with their 1/2 off promotional offer. Time was a factor and thankfully the invitations arrived in 10 days securely packaged. I will definitely use them again.

Reason I chose this business:

They were the only one I could find with an sea/ocean theme.

Date of experience: July 31, 2022

Thumbnail of user lk47
New York
1 review
2 helpful votes
  • Send Message
November 10th, 2015

Product arrived later than expected. I was immediately bombarded with daily emails from Zazzle with `even better deals' than what I'd just bought (why would I want to see better prices while my order is pending)? They did not contact me at the end of the 30-day `Black' trial as indicated in their email and I missed stopping it by 1 day. As a result of feeling extorted for this fee I will absolutely not shop with them again.

Date of experience: November 7, 2015

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi. We appreciate your feedback. We will have our CS team reach out to you via e-mail.

Thumbnail of user edwardl677
Wisconsin
1 review
4 helpful votes
  • Send Message
June 8th, 2022
Verified purchase

The invitations were ok, but we paid extra for enhanced color. Invitations looked faded! Didn't look much like the original picture that will be at our son's Celebration of Life. Would not recommend to a friend or relative.

Date of experience: May 9, 2022

Thumbnail of user judyr66
New Jersey
1 review
0 helpful votes
  • Send Message
April 26th, 2018

Needed help with my order today, Joe was more than helpful i cant even saw enough about him. He has patience of a Saint. Im computer illiterate he did almost my whole order for me including editing it. Hes the best!

Date of experience: April 26, 2018

Thumbnail of user taky
California
1 review
2 helpful votes
  • Send Message
March 28th, 2019

Ordered a fifty cent ($0.50) three inch diameter birthday button on 3/22/2019. Chose 3-4 day delivery at a cost of twenty five dollars ($25),. My order arrived 3/28/2019, seven days after the order date. Needless to say the button was of no use for our party. I will never purchase another item from them. Terrible service.

Date of experience: March 28, 2019

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Tak,

I am so sorry to hear that you order did not arrive in time. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.

I look forward to assisting you further!

Thank you,
Kevin

Thumbnail of user wendyo18
Missouri
1 review
0 helpful votes
  • Send Message
April 5th, 2018

I received my order today but it only contained envelopes. No invitations. I called and spoke with Jon who was very helpful and placed a reprint. He acknowledged that something went wrong and did not try to place the blame on me, the customer, as has happened in the past with errors made by other companies. So thank you. Hopefully the next printing will get to us. :)

Date of experience: April 5, 2018

Thumbnail of user ireney7
Washington
1 review
0 helpful votes
  • Send Message
May 14th, 2018

Compared with few other online print sites, we found Zazzle to have the most variety of selections and options. There were couple hiccups in designing and printing our wedding invitations, but Thelma was so helpful at getting our problems resolved.

Date of experience: May 14, 2018

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

How do I know I can trust these reviews about Zazzle?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Zazzle?