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Zazzle has a rating of 4.5 stars from 10,678 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I must say, Mr Carey has been more than helpful with addressing my concerns. I feel lucky to have him work on my wedding program since I made some errors with the typing. I am elated and want to thank zazzle for having an employee who exemplifies excellent customer service.
Date of experience: June 22, 2017
I have ordered repeatedly over two years with consistently terrific results. Customer support is patient, meticulous, and helpful when guiding a complicated order. My orders have included napkins, baby and youth clothing, and dog tags. All have been high quality--not a hint of cheap--and personalized perfectly with astute layout. I will always go to Zazzle because they have earned my loyalty.
Date of experience: January 3, 2018
I ordered customized stamps 10 days ago, with a processing time of 2-3 days. They are still in "processing" mode. Despite multiple emails asking for an update, I finally received a response stating "custom stamp processing takes 2-3 business days." Thanks, genius, except it's already been 10 days and it's still "processing". I've now been on hold for 20+ minutes to speak with someone, but assume after reading other reviews that I will have no luck. I plan to challenge the charge with AmEx - no way I am paying the high cost of custom stamps when they won't even arrive in time for the invitations that will need to be mailed before the stamps even finish processing.
Tip for consumers:
I've used Minted and Tiny Prints for other custom orders been unbelievably impressed by the speed and quality of the items. Don't waste your time with Zazzle - it will only cause headache.
Date of experience: March 16, 2015
I ordered 5 custom t-shirts on 12/1/15 that were to be processed and shipped in time for Christmas. As of today, my order status still says "processing" although my account was charged for the amount of my order on 12/2/15. I've been on hold trying to reach a customer service rep 3 times in the last 2 days for over 20 minutes each time. I've also sent 2 emails to the support email address with no response. I plan to pursue every available avenue to get a refund of my $117 and will not use this company again.
Date of experience: December 15, 2015
I love that you can take the templates and really make it your own! You can change colors, move designs, add pictures, and so much more! All of my product have came out exactly how they were designed online. And the price is so cheap compared to others! They are always deals going on.
Date of experience: March 3, 2019
I have never had a bad experience with Zazzle. Jon helped me today (5/22/18) and was great in making sure I get my items on time. If you have an issue with delivery or anything, they will help. They just need to be told what happened and given the chance to correct the problem.
Date of experience: May 22, 2018
I loved the look of these cards online, but now that I have them in person they look and feel cheap. The print is not all the way to the edge leaving a white edge on one side. The envelopes are terribly thin and can be read through. For the price I am not pleased with the quality.
Date of experience: May 10, 2022
Hi Haley,
We are very sorry to hear you were unhappy with your cards, we do of course want you to love your purchase! We can be reached at social@zazzle.com where we would love to provide further assistance!
Thank you,
Ryan
Their customer service rep Kathy made our day by doing what she could to correct our order. She's so awesome! It felt like she went above and beyond to help us out. We really appreciate her effort and time. Thanks again! We will be loyal and comeback customers for sure!
Date of experience: April 12, 2017
They must be having very serious production problems. I ordered two stock t-shirts (their own designs from their website) on 12/3/2016, expected ETA, according to the order page, was 12/12-13.12/21/2016 and they haven't even come out of production. Zazzle customer service says they have no idea when they will be made or shipped, the production department isn't talking to them... LOL
Date of experience: December 21, 2016
Hello Joe,
I am so sorry to hear about the delay with your shirts. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Christine
I was able to create business cards from a template and add my own picture. Easy to create & quick delivery!
I have used them in the past for invitations and business cards.
Date of experience: July 19, 2024
First time using site! Ordered baby shower invites which are adorable! I realized after placing order there would be delay in receiving due to a holiday weekend. The support staff was able to help rectify my mistake and went out of their way to make sure a new order arrived in time at my doorstep! So appreciated customer service help! The caring professional manner which they showed me was outstanding and I look forward to being a repeat customer!
Suzanne, NJ
Date of experience: September 17, 2015
Frankly, I don't know too much about this firm. Yet, ----- I was attempting to order a custom t-shirt, difficulty with the designing on their site. Well, it might have been me, since art design is not my strength. So, I stopped and took a break for a day or two. Well, I have been inundated with e-mails, that in and of itself tells me something ---- Sorry, good-bye
Date of experience: April 20, 2012
How does this company stay in business? I ordered two poster prints and they immediately charged my credit card. I have had absolutely no communication from the company - no email, no confirmation number, nothing. Tried calling, and after almost an hour on hold, I gave that up. Worst on line business experience ever. I cannot use an order ID to track because I never received any correspondence.
Date of experience: July 24, 2014
Hi Gerald, Could you please send us a private message with your information? We will have our team contact you via e-mail. Thanks.
Everything I could hope for! The order came faster than what was expected. The invitations are beautiful and I'm very highly satisfied. I would recommend this to anyone looking for high-quality add an excellent price.
Date of experience: August 21, 2022
Twice I have contacted customer service regarding two issues I've had with their coupon code as well as their customer offers. Each time I have received a discourteous response. Their representatives did not seem keen on improving their services or taking responsibility for their mistakes. Because of this I will never buy a Zazzle product again. Had they been more courteous and helpful I would have already made another purchase within 30 days of my first.
Date of experience: February 13, 2014
I ordered a "will you marry me" plate from this company. Then called then to confirm the expedited 1 day shipping I chose. Their response was "oh it will take 7 business days. 6 for processing then 1 overnight shipping". I was like "what a joke, that's too long". They then said ok no problem just return it once it arrives if that's too late and we'll refund it. 2 months, still no refund. I swear these people are scammers. Don't buy from them. The worst.
Date of experience: April 17, 2015
Hi. We apologize you did not receive the order, however it shows that the shipping address for the order was not correct. At this time, you have been refunded in full for the order. Please feel free to reply to the e-mail you've received if you have any further questions or concerns. Thank you.
The invitations look amazing. I am so happy with the outcome! I received them earlier than expected! Quality is great! I will definitely recommend family and friends to use zazzle! Thank You Super satisfied customer
Date of experience: May 8, 2022
I ordered business cards and paid considerably extra for express delivery quoted as 3-4 business days after printing. Received an email next day confirming printing completed and job sent out for delivery. That was over 20 days ago and despite email requests for clarification as to where my order is, I have had absolutely no response from Customer Service. As for the tracking number provided, UPS says order was never sent to them for delivery? Who needs the hassle and run around. It may have been just a small obviously unimportant little order to you Zazzle but it was important to me. So very disappointed.
Date of experience: May 8, 2016
Thank you for your feedback and we apologize for the delay in receiving your order. It looks as though a member of our CS Team has reached out and assisted you with this. If you should have any further questions or concerns, please feel free to respond to their email. Thank you.
My first order was unsatisfactory so Zazzle did try to make right by sending me a new key chain. The second key chain has arrived looking exactly like the first one :( The personalization is faint or faded out as though the ink printer is almost out! I am so disappointed as this was a little surprise gift for my sister. Needless to say I will not shop with Zazzle again nor will I recommend them to my friends or family :( P. S their shipping fees are OUTRAGEOUS~ $5.99 for an envelope that would cost a buck! :(
Date of experience: December 17, 2016
Hello Gaylien,
We're so sorry to hear about your overall experience, and we'd love the opportunity to make this right. I'll be reaching out to you via email shortly.
Best Regards,
Amanda
Great shipping and on time notified me when I received it great service
Date of experience: August 14, 2024
They make a lot of promises on their website, but the customer service is useless. I tried to return one item; in fact, they received it a month ago, and I am still having to hound them for a refund. The customer service messages are nonsensical, as if you're having two different conversations, or even snotty. I frequently use e-commerce, and this company is the only one I've reviewed, because it's that bad. You've been warned.
Date of experience: March 18, 2016
Thank you for your feedback and we apologize for any frustrations. It looks as though a member of our CS Team has already reached out to you in regards to your concerns. If you have any further questions or concerns, please feel free to respond to their email. Thank you.
The stubby holder was damaged in design with stitching, And 9 weeks later the stainless steel coffee mug never arrived - instead I got a letter saying it was damaged beyond repair?
No refunds yet.
Crooks.
Date of experience: June 19, 2018
Hi Jordan,
I am so sorry to hear about issues that you're having with your order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I can see that one of our agents has been in contact with you and asked for images of the product that you received so far. Please respond back to this email with the requested information and we can further assist from there.
I look forward to assisting you further!
Thank you,
Kevin
Great service from start to finish! Easy way to design, affordable pricing and fast shipping. Will definitely use again!
Affordable pricing and ease of services.
Date of experience: July 9, 2024
Invites came out exactly as expected and were delivered a day earlier than scheduled. The front and back of the invitation was also very easy to customize (wording, fonts, colors, etc.). Very happy with Zazzle!
Selection of invitations and printing options.
Date of experience: September 21, 2022
The quality of Zazzle's business cards fell short of my expectations. I would encourage potential customers to be thorough with their order details. Despite a sale being promoted, I was offered an extra discount for subscribing to their text messages. However, when I finished my purchase, I noticed that this so-called 'extra discount' actually increased my total cost. This situation felt reminiscent of a bait-and-switch tactic, which could inadvertently lead to customers paying more than they initially estimated.
Looka prompted me to the website.
Date of experience: August 2, 2023
Hi Jennifer,
I'm really sorry to hear about the quality issues you experienced with your business card order, along with the discount issues. I can confirm that an email has been sent to you regarding the matter - rest assured that we will be more than happy to look into the matter for you and get this resolved.
Kindest regards,
Jordan
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hi there, thank you for your feedback on your recent order and we do apologize for the delay. One of our Customer Support agents has further reached out to you on this matter via e-mail. Thank you.