Zazzle

Zazzle took my order earlier in December, I paid for expedited shipping and tonight I'm told it's not coming in time as promised.

I went online to see if this is happening to other people and now I'm seeing orders made in November and early December are also not making their deadlines.

Something is very wrong at Zazzle. Can't recommend them to anyone or use them again.

I ordered invitations for my daughter's graduation party. Several weeks later I get a text from a lady in California (I'm in Tx) saying that my invitations were shipped to her. I've been the past week trying to contact Zazzle. I've been on hold for hours during the past several days, not only will they not answer the phone but won't answer my emails either. The party is coming up soon. I have no invitations. This company doesn't respect its customers and I'm out the money I've already paid!

I was stressed as I needed the sign within 3 weeks. The sign looks GORGEOUS and I can't wait to get the bride's reaction.

I've ordered many customized items from Zazzle in the past without any issue... until this last order. It took them almost four weeks and multiple inquiries from me on the status of my item for them to tell me the product I ordered was out of stock. The birthday party that I purchased the item for came and went. My order has now been cancelled and I will be going with a reliable competitor to create the belated birthday gift. Zazzle just lost another customer.

This is the second time I have used this company. Extremely pleased with the products.

I have tried Zazzle twice and both times they have failed to deliver on their claim of fast turnaround times. Shame on me for giving them a second chance. They claim that they can process most orders within 24 hours. I spent 20 minutes on hold waiting to confirm with their customer care that I would receive the item on time. I even paid $50 for expedited shipping. They can not live up to their claim. It took days longer than they promised to process my orders and both times they delivered them very late. As a result I've had to go without Christmas cards and birthday invitations. They should not claim to provide speedy service if they can't live up to their promise. They set false expectations and then disappoint because they can't deliver on them. The quality of the cards was ok, but not worth the cost. Use Vista Print instead. They are much more reliable.

Placed an order and was asked if I wanted to sign up for PayPal so I did. Within 24 hours my credit card was used 4 different times at a cost of over $ 1000. 00 dollars. Had to call and have my credit card stopped and took all day calling my other creditors who every month use that card. Called zazzle and they would not retake my order over the phone, said I have to go on the web site to order. NO Thanks. What a joke
Will NEVER even go on, this web site again. BEWARE!

If you're an artist on this site and have a store with Zazzle, if there's ever a problem with anything, you will get minimal help from customer service. They say things like "if this is unresolved we will do what we can to resolve your issue" but it's a lot of hot air. The responses you get from them are to the tune of "we appreciate your patience in resolving this matter" but they go unresolved and if you try to get help again, they become evasive, borderline rude, and never give you a proper response.

Will buy again. No need to fill up the space with empty words, good product, will buy again.

Been trying to get an order since Oct but constant issues. Emailing or calling customer support was no help.
Horrible site, horrible customer service, horrible experience. Choose elsewhere and don't waste your time designing on their site.

I really like Zazzle stuff, Great place to order unique and stylish stuff. I've ordered several times from them and I've never had problem. Best quality and fast delivery time, prices are lower than any other shop

This was my first time using Zazzle and I could not be more pleased with my experience. There are many designs to choose from with personal customizations available. All my items were delivered really quickly and turned out beautifully! I would highly recommend using Zazzle!

Great experience!
We wanted something simple and elegant for our announcement and party napkins….Zazzle did not disappoint! We received our order very quickly. Both are very beautiful! Highly recommend!

There's plenty of designs to choose from. Zazzle makes it's so easy to personalize your own invitations. Fast shipping and products that fit every budget. I will definitely recommend Zazzle to everyone!

Would not buy from them again. I paid extra for express shipping to ensure my package would arrive on time as it was for a birthday gift. What a waste of time that was. After my package did not arrive within the specified timeframe I emailed them and was told that it has officially been 'lost in transit' and they would lodge an enquiry and send me out a replacement asap. After replying asking when I could expect the replacement I received another email from them saying that it has actually not been long enough and I have to wait 17 business days before they would enquire with their shipping company, and there was no mention of a replacement. So basically they are unwilling to offer any help or assistance and I am being fed the party line 'wait... business days and we will look into it'. Very disappointed, and still ensure when I can expect to receive my product.

Great products easy ordering great delivery on time thank you

My purchase was awesome, exactly what,I ordered and what,I expected.

Great quality, accurately printed.
I did think the price of $63 for 25 invitations was a little high. That was after a discount code so with no discount code it would have been approximately $3 per invitation.
I gladly paid the price because they are high quality, personalize, fast shipping and all I have to do is place them in an envelope and mail.

We were very pleased with the entire experience. The website is user friendly, beautiful designs, and standard shipping was FAST! We will definitely use Zazzle again, and recommend them to others. Awesome!

I spent over $50 dollars on invitations and it said it came with envelopes and come to find out when order came no envelopes were included. When I went to chat with someone they asked me if I ordered them which I said no because it clearly said it came with them. It was hard to try to talk with someone about my order. I am not a happy customer

horrible

We ordered our wedding invites through Zazzle. They turned out really well. However, a couple of the invites themselves were slightly damaged. I'm assuming this was from the way they are processed/printed.

I received excellent customer service from a representative named "Kathy" today! My original question was not only answered; it was resolved in a way that I never even imagined... indeed, I am astounded! In addition to the wonderful customer service that Kathy and (others) displayed today, Kathy was also very patient with issues that I had regarding my log-in and password; she certainly has a great personality and great patience! I truly cannot wait to shop from Zazzle again, and I will be sure to tell others of this company's exceptional customer service and products!

Received the completely wrong order that was billed to someone else in a different country, when trying to contact this company they have not responded with anything and I have sent 5 emails in the last 60 hours to tell them that they sent the wrong thing and need to send my correct order as I needed it in a hurry. Pathetic company, will never use them again. Customer service is a joke. Have asked for a full refund and to shove the order up their a@&! - doubt ill see my $65 dollars again though.