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Zazzle has a rating of 4.5 stars from 10,662 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
Place an order for my wedding program cards. Zazzle website is great and make an false impression to me that they can provide high quality services. So, i decide to go with Zazzle. The materials turn out to be disappointing and it is not what i want to order. I want to request for Return Authorization # to have a refund. I have called multiple times but it always said that the line is busy. It seems to me that the company set up a fake call center. I also emailed the support team but hasn't received any reply. Overall. I am very disappointed with this company, It looks like a con to me. They made a lot of false promise (e.g. 100% return if you are not satisfied) Once they got your money, they never care about you.
Tip for consumers:
Do not purchase from this company
Date of experience: December 17, 2014
I am absolutely disgusted with this joke of a company! I ordered and paid for 100 wedding photo cards 6 weeks ago and was told they were shipped just 3 days later. Its now been 6 weeks and no sight of them despite the company taking my money! PLEASE can someone get in touch with me and either give me a refund or deliver the cards?
Date of experience: September 16, 2016
Hello Natalie,
I’m so sorry to hear that you never received your order. That’s definitely not the kind of customer experience we strive for and I would love the opportunity to make this right. I’ll be reaching out to you directly via email.
I look forward to assisting you further!
Thank you,
Terri
The products don't seem to be much different Than other similar sites. But when I had s problem with my invitation I received (quite possibly due to my error when designing) customer service went above and beyond to correct it... they immediately issued me a credit, fixed my problem in the design themselves so that I could use the credit to immediately reorder, then expedited printing and shipping so that i would receive in the next day or 2. I was thrilled!
Date of experience: September 29, 2015
Zazzle just shipped me the complete wrong set of business cards and on the front of the package it states the other customers name.
I asked support how things like this happen? And she replied "things do happen".
Well if Zazzle had processes in place then these types of things WONT happen.
They are going to reissue me my cards but i will be looking for other services in the future.
Tip for consumers:
Take your money and your business someplace else.
Date of experience: February 5, 2015
Dealing with this company has been a nightmare. They use the cheapest shipping method available no matter what you pay for. The dates they give you to expect your item is not correct at all. My item came 2 WEEKS LATE! They did nothing for me other than refund my money so they didn't have to deal with the issue. Go through a more reputable company,
Date of experience: July 7, 2017
Hello Natasha,
I am so sorry to hear that you received your order late and for your overall experience with our customer support team. I will be sending you a private message requesting for more information so we can better assist you.
I look forward to assisting you further!
Thank you,
Christine
My g. I. specialist has long been my physician. We are having a small birthday party at his office soon. To have found such a special birthday card for a "gastroenterologist" (front of card) & be able to personalize it with his name inside was unique & I have no doubt that he will like it. Thank you to zazzle for helping to give him a nice birthday from his staff & me as his patient! (Also, fair price & timely shipping).
I was looking for a " unique card for a gastroenterologist that can be personalized" & zazzle came up on the internet.
Date of experience: August 20, 2022
These were made for my Son's birthday party, and they were a hit. The interface made it easy to add more badges. And they were reasonably priced for a minimal amount to be made
Was able to customize
Date of experience: June 21, 2024
I recently received my order and it was completely missing table numbers 2-4. Table number 1 did not say "reserved" like it was supposed to. I need the missing numbers ASAP as my wedding is very soon.
I have sent multiple e-mails and waited on hold for almost an hour three times now with out a response. I would just like the remaining items shipped and some kind of response, ASAP
Date of experience: September 18, 2017
Hello Cassie,
I am so sorry to hear about the missing items from your order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Christine
I never leave negative reviews but am extremely frustrated by lack of communication. I have used zazzle in the past to order staff uniforms and found them very good so ordered again over a month ago. I have now sent 3 emails to chase up where my order is and have had zero response. Extremely frustrating and disappointing.
Have now had a response (I believe due to this review) and my issue has been resolved with more t-shirts being made up and sent express.
Date of experience: January 8, 2016
We thank you for your feedback and we wholeheartedly apologize for the frustrations you have been experiencing. We will have a member of our CS Team reach out to you via email shortly. Thank you.
I've ordered a personalize stamp in the past (and it's AMAZING), so I can back for my son's graduation announcements. I found a template that was fitting and utilized it for the announcement and return labels. We are happily sending them out now. The cardstock quality of the announcement is very nice, the print quality is wonderful, and I love how they turned out! Very Grateful for the community of creators that share their talents and the products that I can create with Zazzle!
The price point was better than others I was looking at and I've been happy with my other Zazzle purchase.
Date of experience: May 4, 2024
Zazzle is the easiest and most cost effective website to design and print on quality paper. They have so many options, all the accessories and you can design and take your invitations to a higher level, or keep it simple without paying through the nose. I have ordered numerous samples which are again very affordable, they all came quickly and looked exactly as I envisioned. I have no complaints at all.
Date of experience: February 20, 2018
We ordered our wedding invitations and response cards from zazzle - excellent products! The manufacturing and shipping were fast and their customer service is top notch! I used to use shutterfly exclusively but I am a zazzle fan from here on out!
Date of experience: April 11, 2013
I scrolled through Zazzle's sample designs and found many that were very attractive. I chose the one that seemed to best suit my business purposes, while still expressing my personal tastes. The website made it very easy to customize my business cards. They were delivered within a few days. They were perfect. So far, everyone who has seen them has expressed admiration for the way they look. They turned out even better than I had hoped for when I started searching for business cards!
Date of experience: March 8, 2016
My customer service rep was extremely helpful! I placed an order and the image on my computer looked different than the one on my phone, and I called to confirm that none of the letters were overlapping. She triple checked and made sure it was perfect and ready to go. She was efficient and kind. Only complaint was long hold time before I spoke to her (almost 30 minutes) but being a week before mother's day I could understand it would be that way.
Date of experience: May 5, 2017
We love our throw pillow we ordered. My only complaint was the shipping cost of $10.79. So many places offer free shipping now that it seems like a lot. But we are very happy with the product and the quick turnaround.
I found what we were looking for using a google search.
Date of experience: August 3, 2023
Love that Zazzle offers customized Disney products! These were perfect for our family reunion! Zazzle offers a variety of t-shirt styles, colors, and sizes. Regular t-shirts fit true to size and are a comfy fabric. The printing was high quality. There was a mix up with one t-shirt size I received. Zazzle employees were very helpful and sent me a new t-shirt with the correct size. However, the new t-shirt printing was smaller than the other shirts' printing. I emailed again and the employees happily sent me another new shirt. Although there was some hassle with receiving the correct t-shirt sizes/printing size, the employees were very helpful and responded quickly. Will definitely be using this company again!
Date of experience: January 20, 2019
Spent about an hour customizing a couple of notebooks for my business and some invitations for my son's birthday party. I was using their 20% off code for new customers, and my order came to just over $75. This was already expensive but I figured time is money and I spent a while customizing, so I went to purchase... until I saw that regular shipping (two weeks to receive my order) was $23.68. Really?!? Of course, they then tell you that you can sign up for "Zazzle Black" and get shipping for free if you pay $9.99 a year. Like I need a subscription to a printing place. Gimmicks and a waste of time. Got the invitations at a competitors site for 40% less and free shipping in 2-4 business days. Will not return to Zazzle.
Date of experience: April 6, 2022
Hi George,
The price you saw is for our premium shipping service! We do of course have cheaper shipping options which can be seen at the end of the checkout process!
Thank you,
Ryan
Spent a few hours designing invitations and thank you cards based on the big banner across the top proclaiming "15% of entire site". By the way you can't click on details to find out the details. After the website stated I successfully applied my discount it proceeded to give me no discount. It tells you it was applied but doesn't give it! Apparently after searching the whole site there a a bunch of lame excuses why they don't give the discount. I refuse to buy the stuff now because I feel it was a deceitful practice to bait me with 15% off then day it doesn't apply to what I am ordering. Without the discount I won't order. I tried for over an hour to get through to customer support and got that same message about increased calls. More baloney! Glad I didn't order now based on the reviews I've been reading
Date of experience: May 4, 2016
We apologize for any confusion or inconveniences. If you message us your Zazzle account information, we would be happy to assist you. Thank you.
Fast and easy. Very easy to customize delivery was also fast!
Date of experience: August 14, 2024
Getting married in a few months, terrible problems with getting the invitation envelopes. I feel like i'm royally screwed over here. A WEEK AND A HALF ago, they promised they were sending them express priority mail and i'm still sitting here with no envelopes. The invitations themselves looked great but that's just not enough when you have to be strung along. We've sent multiple emails and never get a reply. Customer service is a nightmare to get a hold of too. They might just hang up on you if you ever get a hold of them and dare to ask a question about where your order while being POLITE. I'm not cursing at these people but almost to that point
Date of experience: April 25, 2016
Thank you for the feedback and we apologize for any frustrations. It looks as though a member of our CS Team has already reached out to you in regards to this issue, if you have any further questions or concerns, please do not hesitate to respond to this email. Thank you.
On a whim, I punched in a favorite film phrase into my search engine, and, lo & behold, it came up on Zazzle, emblazoned on a tee-shirt in just the right typeface. Although the shipping duration said it would take a week, it was in my hands in three days (probably due to my relative proximity to the source.)
I ordered it as a gift for a friend who normally wears a small tee, but unfortunately, small, in this case, was a hair too small, so I reached out to customer support.
I heard back very quickly from Oskar, who was extremely helpful in taking care of the problem immediately.
Extremely pleased; will definitely be returning.
Date of experience: April 10, 2018
Tried zazzle for a gift I was getting for my mom for Christmas. I ordered a brown and white giraffe print wallet. I received a wallet with a $#*!ing cat on it. Tried calling, but apparently they are $#*!ing up so many orders that everyone is calling in and "they have reached caller capacity". You can't even get through. I just want a refund at this point. I do not recommend using this site for anything. $#*!ing cat.
Tip for consumers:
Go somewhere else
Date of experience: December 17, 2014
Hi Miles. We certainly apologize you received the incorrect order. We show that our CS team has been in contact with you via e-mail. Please feel free to reply to that e-mail if you have any further questions or concerns. Thanks!
I love Zazzle and my mom just got the zazzle plan so we will be using this a lot!
Yall have the best designs and options
Date of experience: August 2, 2024
I ordered prostate cancer address labels, as my husband is a cancer survivor. I have ordered numerous times from Zazzle in the past always with great results. Till this order. When I received them the print was so small you couldn't read it. I called customer service and they were less than helpful. All I wanted was the correct order to be sent. I was told you can't do that so she sent me a refund. I paid $28.64 as I wanted fast shipping and I was refunded only $13.46 and told to reorder if I wanted to. I will never order from this company again. So much for loyalty.
Tip for consumers:
Don’t
Date of experience: February 23, 2021
Hi Ellen,
We are very sorry to hear of the issues you have been having with your labels, that is certainly not the customer experience we strive for! We have reached out to you directly via email regarding this to provide a resolution. We look forward to assisting further!
Thank you,
Ryan
I have used Zazzle for my own projects and recommended Zazzle for items at work. Everything has come out really well! I am pleased with the mugs that will be gifts with a sentimental connection. I think the recipients will really enjoy them. I am glad Zazzle gives the option to order one or many. It makes creating customized gifts very easy and their service thus far has made it an enjoyable and reliable experience.
I found it one day on the web and the interface was so easy to use that I decided to give it a try.
Date of experience: October 4, 2022
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hi Susan. We certainly do apologize for the delay in taking your call. Our CS team was very busy during the holiday season answering every call and responding to every e-mail as quickly as possible. We certainly do not have a fake call center. We show that our CS team has been in contact with you via e-mail and will follow up with you shortly. Thank you.