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Zazzle has a rating of 4.5 stars from 10,662 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
At first my help was not very good at all and would rate it as a two. I then spoke with "Robert" and was very happy he new what to do. Robert was also very polite, knowledgeable and a pleasure to talk with. Unfortunately the last person prior to speaking with Robert I spoke with said she had a better deal for me than my 20% off 1st purchase. No she did not. I think it is very important that the Zazzle Customer Service Reps. Understand and need to be knowledgeable on the different rules there are for Canadians. Robert was the one who new the shipping offer I signed up for (first month on us) is unfortunately not available to Canadians as I was first told. Anyways, it all should be sorted out and look forward to receiving the items. If asked "Will I purchase again from Zazzle?) the answer is yes, but I will be very cautious the next time.
Date of experience: April 12, 2018
My mother in law ordered 2 shirts for a family member on 12/4/16. In the confirmation email it said the estimated delivery date was 12/12-12/13/16. On 12/15/16, I put a call out and was on hold for over 40 minutes waiting to speak to a representative regarding the delay. She updated the shipping to 2-Day shipping and was going to confirm what the issue was. I have not received an update, and it is now 12/20/16, and the order still has not arrived. Today (12/20/16), I called out first thing this afternoon when they opened EST, and was on hold for over 25 minutes waiting for a representative to come on the line when the wait time said 2 minutes. These shirts were Christmas presents that I fear will not make it in time. I am utterly disgusted with the business practices this company is putting forth and I will make sure to not use them ever again.
Date of experience: December 20, 2016
Amazing Quality! I searched for Baby Shower invitations for my daughter and was so excited I could get them in time (Google said ships in 1-3 days) to mail 4 weeks ahead for a last minute venue change. Until I got to checkout, I didn't realize that by promising they could get them out in time, It would cost me more for delivery than my order. I need it anyway, I needed them and they were perfect, I'll order again, but with way more lead time! (It must be common though, I chatted with a friend by phone and talked about my experience and she asked me if it was Zazzle by name. She had the same experience. Paid a ton for shipping led to the site by quick shipping expectations.)
I picked zazzle online for the beautiful art design options and the goggle saying it could deliver in 5-7 days. Turned out I had to pay a ton for the expedited order. Super torn after spending all the time with entering customization that I wasn’t about to start the process over with another company. They were beautiful. I’m sure I would have saved a ton more with better planning ahead. These were a great price, but that shipping at the end was a huge unexpected charge.
Date of experience: August 6, 2022
I got my invitations earlier than expected which was great. They looked even better than i could imagine!
Date of experience: July 18, 2024
Awful experience ordering. All I ordered was a coffee cup. After 5 days tried several times to leave a msg asking when my order would be shipped. Finally was able to leave a ph # for them to call me back. When they did they said my item was having production problems. B. S. I cancelled my order and won't deal with them again!
Date of experience: December 28, 2013
My latest order to Zazzle for tshirts resulted in a big hit. To promote our latest game release along with the other lines we theme our tshirts and this one came out beautifully, arrived to the convention before I did, and made my team look like a team.
Date of experience: April 5, 2019
After a small issue with copyright trademarks, Carey was amazing to get my invitation to rush print and overnight the invitations so we could still receive them on the original promised date! He called twice during the day to keep me informed and deliver the good news that the invitations were on the way!
Date of experience: April 12, 2017
I am sadly disappointed in the look of these cards, I understand that the creator embellished the card to make it look all glittering but I asked for a semi gloss finish to give it just a little shine and it honestly has a matte finish no shine at all and even the color is off online it shows a more lighter rose gold color and it's just dark pink. I am not happy at all with this purchase, I am a manager of a business and I wanted to try Zazzle.I guess I should have stayed with Vista print.I just wanted something of better quality. Just really disappointed in these business cards.
Products used:
Business cards
* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 29, 2023
I ordered custom baby shower announcements and envelopes. They were designed according to specifications, but arrived damaged. They were shipped in cardboard packaging which had gotten wet in transit. The announcements were in a plastic cover protesting them, but the envelopes were not and arrived wet and half sealed because the water touched the envelope glue closure. We let them dry out and chose to still use them since we needed to get them sent out asap, but I have no idea why paper products would be shipped in a cardboard/paper packaging? Seems like a bad oversight by Zazzle.
Fast ship time and multiple design options
Date of experience: January 30, 2023
Hi Lindsey,
We are very sorry to hear of the condition that your order arrived in! This is of course not the level of service that we strive for! As such, we have reached out to you directly via email so that we can investigate further and assist with a resolution! We look forward to your response!
Thank you,
Ryan
I placed an order with Zazzle on 5/22/2014 at 7:59:58 AM PDT. My account said it was shipped 5/22/2014 7:18:10 PM PDT. I still haven't received it, and when I look up the tracking number, it says no information available. I have since opened 2 claims with them and haven't heard anything back. Today, I thought I'd give them a call, but I've been on hold for 16 minutes so far. Not impressed.
Date of experience: June 5, 2014
Hi Erica. We apologize for the issues you had with your order. We do see that our CS Team were able to assist you with your concerns. Please don't hesitate to let us know if you need anything further. Thanks.
I called because unfortunately the package I received had been beaten up good and so the quality of the product inside had been tampered. Leonard took the time to listen to me and went above and beyond to help me. He is shipping new ones to me at no additional costs and expediting them. Things happen upon delivery it is something you have to expect when ordering online, but zazzle came through and made sure I received the correct order with the correct quality. They have proven to me that they value both their production quality as well as their relationship with their customers. Cannot speak more highly of them!
Date of experience: August 30, 2017
I made a customized postcard Save the Date with photos and they came out amazing! They were great quality with a real postcard-like gloss finish on the front. They looked better than similar Save the Date postcards I've gotten from friends. They were also the best value I could find, that was compounded during Black Friday sales. Very happy!
Date of experience: December 16, 2014
Hi Erica. Thank you for your kind words and sharing your experience with us. We will also pass along your feedback to our team. Please don't hesitate to let us know if you have any further questions or concerns. Thanks!
I ordered some address labels. They are light brown and the writing is white in color. You can not read the writing at all-
It's too small and does not pop enough to be able to see our name or the address. I Would like someone to email me about choosing different colors and or a Refund. Thank you
I haven’t heard back from anyone yet. Please contact me at my cell number or email
*******@gmail.com
Google search
Date of experience: September 2, 2022
Hello Lynda,
I am so sorry to hear about your address labels being illegible. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Craig
I placed an order for some custom mugs and wrapping paper on November 30. The wrapping paper arrived on December 15 and it looked great. The mugs were mailed out on December 6 and the tracking says it needs to be picked up by the post office and never was picked up. I contacted Zazzle to get a replacement and they expedited my order on December 20. The new tracking says that the label for the replacement order was created on December 27 and today on January 4 there still has not been any movement so I contact them another time and they will be sending out another order. The two stars I gave them was for the wrapping paper but I just don't understand how packages keep not making it to the shipper and these were supposed to be Christmas gifts and they are significantly late.
Date of experience: January 4, 2022
Hello,
We're sorry to hear about the shipping issues with your mug. This is not the customer experience we strive for at Zazzle and we would love the oppertunity to make this right. Please reach out to our social media team for assistance.
We may be reached at social@zazzle.com, or call us at 1-888-89258.
We look forward to assisting you further!
Thank you,
Dylan
This site has always given me the best service and even when one of my products did not work out due to a seller issue, not site issues, they gave me a full refund almost immediately. I shop at zazzle constantly, and they have excellent discounts and even better quality products.
Date of experience: January 20, 2013
I ordered a travel mug in November. The website still says "making" when it should've been made and been here by now! This was a Christmas gift. I called (waited for 40 plus minutes before I could speak to someone) and they told me they would put expedited shipping at no extra cost. Well sorry, my gift still won't be here by Christmas! I told him I wanted my shipping refunded and he told me that he would give it as a credit. I said no I wanted it refunded to my card. So he did. I ordered a shirt from them before and everything was fine, but he said there was a production problem. Sucks for them it's at this time of year because they just lost a lot of customers.
Date of experience: December 22, 2016
Hello Renee,
I am so sorry to hear about the delay with your travel mug. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Christine
Love this site... they offer a variety of merchandise that can be customized with text as well as photos. There is always a coupon available for use on the site. The final product has always exceeded my expectations.
Date of experience: May 23, 2017
I designed a tee shirt for my friend and she was very happy with the cut and quality of the women's v-neck cotton t-shirt. I was concerned the design would feel rubbery but she assures me it does not, so I am happy! Will order again from Zazzle.
My sister, Ashlyn Brown, uses you all the time and likes your products.
Date of experience: November 17, 2023
Jon at Zazzle was such a great help! He was abe to fix the issue I had quick. Jon was so professional and willing to help me. That is hard to find now days! I will be placing my next order with them very soon.
Date of experience: April 5, 2018
What a mess! My wife ordered our Xmas cards from Zazzle. Cards arrived dark, too dark to send out. We called immediately as time was of the essence and held for 55 MINUTES! Finally, attendant took the call and gave us instructions on how they would review the issue... we took a picture of the dark card and sent in. She promised me they would respond the next day. They didn't. I called the following day and held for 33 minutes. I have never held this long for anything. The new person proceeds to tell me that the previous person helping us had been out and they dropped the ball. Super. He told me they will print new cards, with lighter photos and they would be here in 3-5 days but will not overnight. Big waste of time during hectic time of the year with limited window to get xmas cards out. We will not use this company again. I didn't even think to mention that several of the cards arrived damaged.
Date of experience: December 12, 2014
Hi. We apologize for the issues you had with you order. Our CS team is working very hard to answer every call and e-mail that is received and unfortunately due to the time of year, they are experiencing a higher than normal volume. We do show that our CS team has been in contact with you and your wife via e-mail. We also show that a replacement order has arrived. Please feel free to reply to the e-mail if you have any further questions or concerns. Thank you.
Ivan was amazing! He understood my issue and asked all the right questions to ensure there were no misunderstandings. He went above and beyond to help me with my problem. Explaining all options along the way. This is the kind of service that would keep me coming back! Thank you Ivan!
Date of experience: April 27, 2018
I tried zazzle as well as other sites that can make calendars, canvas prints and cards on line. For a discerning photographer when the quality of the photo is important zazzle gave the best value for the money, especially if one is able to take advantage of the generous discount windows.
Date of experience: January 22, 2017
Dear Zazzle,
Your company has disappointed me. Most of my orders have been delayed and you sent my orders to the wrong courier instead of UPS. I paid for Estimated Delivery: 3-5 Business Days after manufacturing. The payment should be for UPS, please, refund me my money. I am so disappointed in your company. The tracking number that you email me are not working:- Please, can you rectify any change? And some of my orders that you cancelled should be refunded.
Date of experience: July 30, 2017
Ordered stickers, writing is too small. Extremely disappointed, as time is against us.
Spoke to the rep, who assured us everything would be ok. Be mindful of ordering from this site, as you will end up being disappointed.
Date of experience: January 18, 2019
Hello Leon,
I am so sorry to hear about your stickers. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. Although our customer service team has already assisted you, I'll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Christine
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hello S P,
I am so sorry to hear about the delay with your current order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. We will be reaching out to you directly via e-mail.
We look forward to assisting you further!
Thank you,
Christine