- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Zazzle has a rating of 4.5 stars from 10,662 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
The different options are a plus. And the ability to customize within the template is awesome. It's the closest to creating your own biz card with an personal Print shop you can find but, without the enormous cost.
Date of experience: September 2, 2012
The customer service team at Zazzle responded in a very timely manner to my inquiry. Not only were they courteous and professional, they went above and beyond to help rectify my order. I received my items ahead of the expected date and the quality is that of an upscale printing company.
Date of experience: August 14, 2017
**UPDATE** From 1 to 3 stars. After writing them back, they finally agreed to make the refund rather than "require" a store credit.**They promote promo codes on practically every page, 20% off, 25% off, on status pages, checkout pages, etc. I thought the promo code was input correctly in my order. After purchase I discovered it wasn't. I contacted customer service through their system. They wrote back, no refund for the 20% but a store credit for future purchase. It would be an $8 refund. I had seen an option to cancel the order but apparently after an hour or so that is no longer available. So cancelling the order is not an option. Joy.
Tip for consumers:
Make absolutely sure you enter your promo code before completing your purchase. Their policy is to only provide a store credit for future purchases if you contact them after the purchase stating you failed to enter the promo code in your shopping cart.
Products used:
tshirts
Date of experience: May 31, 2022
My wedding invites were easy to customize and turned out beautifully! I love all the paper options, cut options, etc. I also appreciate the different ordering quantities to customize how many you need without a bunch of excess.
I liked the style choices compared with other companies.
Date of experience: January 23, 2023
I'm not happy at all with my order, im currently trying to figure out how to get a refund but I am having no luck as nobody from Zazzle is replying to my emails. I thought I'd have more luck on here, maybe the Zazzle rep will reply to me here?!
Date of experience: September 28, 2017
Tags arrived quickly and were exactly as described and personalized. Loved them. Only, my bad for not realizing they would be too small for how I needed to use them. A 4x4 size would have been perfect. Not sellers fault - was mine. Tags were terrific!
Found what I wanted at competitive price.
Date of experience: July 31, 2022
I had custom cards made to ask each of my bridesmaids to be part of the wedding. Since it was so cheap, I also made little custom save the date magnets for them with cute pictures of us as well. They came out really great.
Date of experience: July 29, 2015
I ordered 20 invitations for a very small wedding ceremony. The quality is great and they are so beautiful. The program/website was easy to work with to write the invitations. Delivery was so fast, about 3 days after ordering they were at my door step.
I googled “wedding invitations” and zazzle had a special running.
Date of experience: February 1, 2023
I ordered some tissue paper with a custom image. The image did not look the way I wanted. I requested a refund late in the evening and received a refund early in the morning the next day- including shipping I would use them again for something else secure in the knowledge that I'll get my money back if it doesn't work out.
Tip for consumers:
It's worth a try. What I wanted printed on tissue paper had a lot of detail, something simpler, like a motif for a baby shower would probably be fine. The heavy tissue paper was good quality.
Products used:
Tissue paper
Date of experience: July 2, 2022
Absolute disgusting service. Placed an order for business cards, & paid via pay pal. Money taken. No order confirmation. Website denies any order placed. Cannot contact via phone to resolve. Complaint now with PayPal
Date of experience: July 4, 2020
I order an item Dec 2017 paid extra to have it shipped early did not receive the item. I contacted company via telephone and received a recording that they are on vacation and can be contacted by email or web chat. I went to web site to engage in web chatting an asked where is my item. The representative stated that it's considered lost and how would I like to proceed. No apology or nothing. I stated i still would like my item as it is a xmas gift and the rep said they could refund me my express shipping payment and send order for review to be sent out. It's is now the next month and year and I still have not received my item and it doesn't seem to be a high priority to them. I will never order from this place again!
Date of experience: January 11, 2018
Hello Keisha,
I am so sorry to hear about the disappointment and delay you experienced regarding your recent Zazzle order. This is definitely not the type of service we want to be known for, and I truly apologize.
A member from our Customer Support team will further look into this and reach out to you via e-mail.
Thank you for your continued patience,
Tram
It took 3 weeks of emailing and leaving voice messages before I was given a telephone number that was answered by a live person only to be told they are not allowed to call out. This delay kept me from getting a change to the image I wanted. I was allowed to add to the image I liked but not make a minor change which would have make them perfect. The frustration was ridiculous since I am totally new to how this works and with Christmas looming ahead left me with no alternative but to settle from my original wish.
Tip for consumers:
I wish I knew any tip to give others to keep them from going through what I did. I was pleased with the end product it just wasn't entirely what I wanted due to the 3 weeks it took to talk to a live person. I don't know what else I could have done.
Date of experience: January 1, 2015
Hi Monica. Thank for you for taking the time to provide us your feedback about your recent order. We will have a member of our CS team follow up with you via e-mail. Thanks!
First order was received extremely quick and quality was fair for the price. Second order took longer, but probably due to the holiday rush. Unfortunately, what was shipped was not my order but someone else's. Have been trying to reach Zazzle for two days via phone and email but no luck. Didn't mind waiting for shipment, but now do not have a gift for Christmas cause they shipped the wrong personalized item and cannot reach anyone to have it corrected.
Date of experience: December 21, 2013
WOW!~ This company is absolutely horrible. IF you're considering buying from them, please... please. Take the time and find a more reputable company. Even if you are in LOVE with the pattern or the appearance of your product-- please, think again. I'm only trying to save you from the disappointment that will arrive (Or not arrive) at your doorstep in the weeks to come. The products here are horrible quality, worse is the customer service and the return policy. Again, even if you're sure you'll love the product you THINK YOU See on their website, I strongly urge you to reconsider and use a more reputable company.
Tip for consumers:
Don't use the site... You're welcome in advance.
Date of experience: January 24, 2015
Hi. We apologize for the issue you had with your order. In reviewing your order and account, it shows our CS team did assist you. We would like to address some of the things you mentioned, the customer service and return policy. Our CS team did assist you and our return policy allows any customer to return their orders within 30 days of receiving it. Our team was contacted, you stated you did not like the item, the physical return of the product was waived and you received a refund. If you have questions or concerns, reply to the e-mails you've received. Thank you.
I thought my order was supposed to be delivered by today. Because we have had several package thefts in the area, I was concerned. Ivan advised me that with the manufacture time included, my pillows would be delivered between 4/17 and 4/20. He was polite, professional and re-assuring.
Date of experience: April 12, 2018
I created some magnets as gifts to members of my senior fitness class. I used some online duty-free, royalty-free, personal use only clip art for the magnets. Zazzle accepted my order, charged my credit card and then told me that my design violated their policies. Now they are telling me it could take up to 10 days for me to get my money back. They were too quick to charge the credit card. I'm not violating the clip art agreement; these are for personal use. I don't fault Zazzle for their policies, just for them not even reviewing my design until after they had already charged me. Would not recommend.
Date of experience: February 14, 2019
Hello LuAnne,
I am so sorry to hear about the issue you have had with your order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Jon
I find this website to be a valuable website for custom designed products that suit the interests of Naturists in a wide array of interests and needs. They make it easy to design your own, in many featured items, and their service is impeccable. I highly recommend them.
Date of experience: January 1, 2013
The order arrived in Perfect time and everything was CORRECT! Considering 1/2 the order was custom... it was all absolutely made "to order". Thank you. We will be coming back again for more things and passing on the excellence of production and product. Keep up the Great Work!
Date of experience: September 23, 2014
Very disappointed. I bought 2 cushions. They were very nice on the picture but in reality just horrible... such a bad quality!
To return them I need to send them back to Ireland as they don't have any office in UK. So at the end I need to pay for this over 10£.
I do not recommend buying anything from this website. Bad quality and high cost to return the product.
:(: ( :(
Date of experience: May 29, 2018
Hello Teresa,
I am so sorry to hear that you were disappointed with your order of cushions. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right.
I will be sending you a private message here requesting for your order details so that we can help look into this.
I look forward to assisting you further!
Thank you,
Kevin
Zazzle was the only website I could find that didn't require me to print 50 of one card. Using a template I purchased from Etsy, I was able to print each individual table assignment card and signage for our wedding without any issues. The final product was beautiful!
Date of experience: August 9, 2022
In my little gift shop, people would consistently ask for post cards. Nobody in town produced any post cards and I didn't know where to go. Then I found zazzle and was pleasantly surprised that there was a large variety of cards that fit our store and they came within just a few days. Thanks Zazzle!
They had what i needed!
Date of experience: December 8, 2023
This basic t-shirt with my custom image was well priced, good material and size, and arrived quickly. I'm 100% happy with this purchase.
Date of experience: July 17, 2024
I wanted to make a better designed copy of my school badge so that my name and picture are clear for upcoming clinical. I inadvertently included the school name and logo and the first design was rejected. I removed the school logo and just included the school name but that too was rejected. I ordered many times work badges with the company logo with no problem. Very frustrating and annoying. I will no longer refer friends to this site unless you want to be super frustrated. Look elsewhere.
Date of experience: February 25, 2021
Hi there,
We are sorry to hear of the issues you were having. Here at Zazzle, we have copyright policies in place and can only print licensed orders if we have the right to do so. If you have any further questions or feel as if your order is not subject to copyright, you can contact our Content Management team at content_review@zazzle.com.
Thank you,
Ryan
I read the reviews where customers complained about paying $22 for 1 day shipping and still not receiving the items on time. I paid for an express order(overnight shipping) on Sunday I received an email saying both items were shipped on Wednesday and i would receive them on Friday in time for my party on Saturday. I was so furious to discover on Friday evening that one item was still being produced and would not ship till the next monday.
I was offered a refund but who cares when you have to host your party without the items you ordered. I wish i just went to Vista Print!
Date of experience: November 23, 2018
Hello Olamide,
I am so sorry to hear about the delay with your order. I do see here that our customer service team has assisted you further, but I'll be reaching out to you directly via e-mail to follow up.
Thank you,
Christine
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hello Deborah,
I’m sorry to hear about your recent Zazzle order and that you have not received assistance yet. That is definitely not the kind of customer experience we strive for, and I would love the opportunity to make this right. I’ll be reaching out to you directly via email.
I look forward to assisting you further!
Thank you,
Tram