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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,655 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 95.1%
Positive
2,128
Neutral
53
Negative
57
View ratings trends
338
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How would you rate Zazzle?

Reviews (10,655)

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Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (101) credit card (79) quality product (124) delivery time (57)
Thumbnail of user dianal72
New York
1 review
1 helpful vote
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November 4th, 2017

Be very careful to do simple math before you check out. On two separate occasions I use their promotional code to get 40 to 50% off and various purchases. Problem is once I reached the check out stage I realize that in most cases they were only giving me about 15% to 20% off. When I emailed the company about this, they emailed me back stating they were sorry I had an issue with my return! That wasn't even my issue and neither time did they address that proper discount had not been given. I even called to complain and was left on hold for over 20 minutes without anyone picking the phone up. This company is a sham and a joke! Don't waster your money!

Date of experience: November 4, 2017

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Diana,

We apologize for any difficulty that you may have experienced while attempting to take advantage of one of our promotions. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.

I look forward to assisting you further!

Thank you,
Christine

Thumbnail of user meganm1089
North Carolina
1 review
0 helpful votes
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October 13th, 2022
Verified purchase

I found these invitations for my daughters first birthday that I loved and couldn't find anywhere else. I couldn't order the amount I wanted so had to order two separate amounts. What I ended up with were $40.00,15 index size invites that are barely readable and look like they were done on a printer that I could have done myself. I ordered wedding invites online from a different retailer and they were gorgeous and I was able to get a couple hundred for a couple hundred dollars. I won't be using zazzle again.

Products used:
Invites

Service
Value
Shipping
Quality

Date of experience: September 13, 2022

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Megan,

I am so sorry to hear about that your order arrived unreadable. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.

I look forward to assisting you further!
Thank you,

Katie Ann

Thumbnail of user kennyc110
South Carolina
1 review
2 helpful votes
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December 20th, 2020

If you're reading this review... trust me do not order from them. If you would like to avoid the feeling of not receiving an order and knowing there is nothing you can truly do about it. Don't order from this company.

Date of experience: December 20, 2020

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Kenny,
We're very sorry to hear that you have not received the posters you ordered at this point. We have just reached out to you directly via email to give an update on your package and provide some resolutions. We look forward to assisting you further!
Thank you,
Ryan

Thumbnail of user virgilw57
Pennsylvania
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

The user interface for uploading and cropping images to put on the shirt felt very intuitive, and then the delivery was even faster than expected which was appreciated.
The texture and appearance of the print on said shirt is pleasing.

Reason I chose this business:

I did some minor research and didn’t see much negative feedback about this service, so I decided to take a chance.

Date of experience: April 4, 2024

Thumbnail of user shaymarien
Canada
1 review
2 helpful votes
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May 25th, 2020

I ordered two 1000 piece puzzles for during this pandemic and not only received them after 2 months after ordering but I received one puzzle with 30 oversized piece and one puzzle with 200 pieces. The worst part is the box it came in. A poor quality box with the smallest picture on the front as a reference photo. Extremely disappointed with this purchase and will never purchase from this website again.

Date of experience: May 25, 2020

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

We're truly sorry to hear of the negative experience you've had with us, and we would like to help.

We have located your order and will be reaching out to you very soon!

Thank you,
Elena

Thumbnail of user natashaf141
California
1 review
0 helpful votes
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November 21st, 2022
Verified purchase

Ordering was simple and they had the best options of all the sites we checked out. There were a few customizable features that were annoying, but it was technical stuff- like not being able to move the photo around. The overall cost and quality were great! I truly love our invitations.

Reason I chose this business:

Cost and options

Date of experience: November 21, 2022

Thumbnail of user lisab186
New Hampshire
1 review
4 helpful votes
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December 10th, 2015

Terrible customer service. Placed an order and it was cancelled without any notification. Was told that "typically" an email is sent. Had I not checked the tracking order I wouldn't have even known. This was a time sensitive gift. Waited on hold for over 45 minutes for a rep who was not even friendly or courteous. Horrible place, will never order from here again

Date of experience: December 7, 2015

Thumbnail of user kaitlinm20
New York
1 review
0 helpful votes
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August 10th, 2018

Was suppose to get my order latest today even paid $14 for it to be here before my son's first birthday which is in 4 days and it been over a week since I ordered it and the status says that they are still making it. If I don't get my son's shirt in time I do expect to get my $28 dollars back

Date of experience: August 10, 2018

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Kaitlin,

I am so sorry to hear about the delay with your order for your sons First birthday. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.

I look forward to assisting you further!

Thank you,
Christine

Thumbnail of user misfitmamalifec
Oklahoma
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

Customized the Elmo invitation for our sons first birthday. They arrived FASTER than my estimated arrival window, and the quality is exactly what you pay for. The colors are vibrant, the print is clear, and the card stock is durable so we can keep an invite forever to look back.

Reason I chose this business:

Best design options for party theme!

Date of experience: June 1, 2022

Thumbnail of user jenniferk35
Maryland
2 reviews
2 helpful votes
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November 2nd, 2014

Great place to make custom football buttons. Have helmets in different colors and you can customize the number and team and player names. Received many compliments on sons football button. Great colors and the buttons are well made.

I also used Zazzle to order a photocopy of my sons football picture that was on our local news website. Great way to capture the moment.

Date of experience: October 30, 2014

Thumbnail of user katherines45
Illinois
1 review
0 helpful votes
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May 8th, 2017

I ordered graduation invitation cards using Zazzle's custom design process. It was easy to use, and the cards turned out beautifully. Later, I found out unexpectedly that I needed to order additional cards. Zazzle's customer support hero, Kathy, truly was a hero. She was very friendly and provided me with excellent service. She was able to patiently walk me through the steps I needed to take in order to receive the best savings available. Thank you so much, Kathy, for your wonderful service!

Date of experience: May 8, 2017

Thumbnail of user christinaw767
Michigan
1 review
0 helpful votes
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September 18th, 2022
Verified purchase

I was pleased with the prompt delivery but 2 things I was not happy about. 1. I misspelled a common word. I am so used to spellchecker that I did not go back and fix it. My bad. I sent them out anyway because of a time constraint.
2. Some of the backs of the invitations look like you were running out of ink.

Reason I chose this business:

Your cool invitation options.

Date of experience: September 18, 2022

Thumbnail of user dg168
Maryland
1 review
0 helpful votes
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September 11th, 2018

I chose an online design of address labels that I liked... BUT when they arrived, the printing was very pale... almost faded. I expected them to be dark/black. To make things worse, the size of the print/font was too small. Bottom line, the address labels are very challenging to read. I haven't used them yet... but let's hope the glue works!
I WOULD NOT order from this company.

Date of experience: September 11, 2018

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello D G,

I am so sorry to hear about the print issues with your address labels. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.

I look forward to assisting you further!

Thank you,
Christine

Thumbnail of user mikec15
California
2 reviews
7 helpful votes
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January 7th, 2011

Horrible... bureaucratic idiots
Zazzle refused to print a poster for me because the poster contained the picture of a sign of Mt. Bachelor and they said I had to get a release from the resort? This poster was for may daughter commemorating her participation in the Junior Olympics held at Mt. Bachelor. Basically, they refuse to print any image that has a copy righted logo. They claim it is copy right law... so I guess every private use photo that has any logo or image that is copy righted must have a release before they print it... they need to get real. Don't waste your time with these folks

Date of experience: January 7, 2011

Thumbnail of user joslynngarcia59
New York
1 review
0 helpful votes
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March 9th, 2024

I ordered some business cards for my new cleaning business & was not impressed. I love the design I chose but the cards did not come the way I expected. There are white/blue specs down the front of the cards that are very noticeable & as you can see the edges of the card just look terrible. Very disappointed.

Products used:
Business cards

* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality

Date of experience: February 28, 2024

Thumbnail of user joc23
California
1 review
1 helpful vote
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February 1st, 2012

I have used Zazzle for years to make tshirts, mugs, calendars, aprons, business cards, and quality prints that feature my original art. I have always been extremely pleased with Zazzle's quality and service.

Date of experience: February 1, 2012

Thumbnail of user thaisl
Maryland
1 review
1 helpful vote
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July 3rd, 2012

I have been placing orders with Zazzle for two years. The merchandise I've purchased from Zazzle is outstanding!

Their products make my artwork even more vivid and more desirable for resale. Thanks, Zazzle!

Date of experience: July 3, 2012

Thumbnail of user kathies8
New Jersey
1 review
0 helpful votes
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April 13th, 2018

My daughter and I have been using Zazzle from the day she started planning her wedding. Oh, my goodness, you've been wonderful! We've gotten so much from you and not one complaint! The first time I had to call customer service (due to my error), I was connected to Ivan and he was great! He answered my concern calmly and quickly put my mind at ease! Thank you!

Date of experience: April 13, 2018

Thumbnail of user victoriab391
Canada
1 review
4 helpful votes
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May 29th, 2020

I ordered a custom puzzle 2 months ago and I still haven't received anything! I understand the circumstances with there being a pandemic but not even answering their phones! The customer service here sucks! Everyone avoid at all costs. NO ONE SHOP HERE

Date of experience: May 29, 2020

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

We're truly sorry to hear of the negative experience you've had with us.

We have located your order and we can see that our customer service team has reached out to you in regards to this order.

Thank you,
Elena

Thumbnail of user judys142
New Jersey
11 reviews
6 helpful votes
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June 3rd, 2020

I ordered 2 puzzles 2 months ago. When I contacted the customer service last month, they credited my account for the shipping. Impossible to track a shipment. The puzzles arrived today. In a plain white shirt box with a picture of the puzzle on the outside. The boxes had both been opened with the mostly loose pieces, some were still attached. I put them in a sandwich size ziplock bag. It was supposed to be 100 pc. For a kids puzzle. The pieces barely took up a third of the sandwich bag. Live and learn. Judy S from Manchester, NJ

Date of experience: June 3, 2020

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

We're truly sorry to hear of the negative experience you've had with us.

We have located your order and we can see that our customer service team has reached out to you in regards to this order.

Thank you,
Elena

Thumbnail of user ceciliam378
Texas
1 review
0 helpful votes
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November 26th, 2023
Verified purchase

Words cannot express how much I loved our prayer cards for our wedding day! The quality is simply amazing and they feel so luxurious. The size is perfect too - just right to give to all of our guests. Not only are they a beautiful keepsake, but they also serve as a reminder of the significance of our union and the power of prayer. Thank you for making our special day even more memorable.

Reason I chose this business:

Beautiful invitations

Date of experience: November 26, 2023

Thumbnail of user georgial20
Illinois
1 review
1 helpful vote
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December 14th, 2016

I'm kind of glad I didn't see some of these reviews before I ordered ornaments from Zazzle because I would have been persuaded not to do so. I ordered three personalized ornaments (one with original photo) and I am very impressed with the quality and fast shipping I received. I'm sorry not everyone has had the same experience. I will definitely use Zazzle in the future.

Date of experience: December 14, 2016

Thumbnail of user chrisb148
Australia
1 review
0 helpful votes
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December 13th, 2014

I have been telling my friends about how great and easy it was to get some great unusual stuff from your site. Unfortunately I looked at the status of my main order today and it seems it has been cancelled? I really need this for Christmas and have email customer service to resolve this before christmas. :( PLEASE contact me and reinstate my order so I can get it in time. It says one of my orders was shipped on the 5th Dec but still haven't received it but the larger most important order has been cancelled? :( HELP

Date of experience: December 10, 2014

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Chris. We certainly apologize for the issues that occurred with your order. We do show that our CS team has been in touch with you via e-mail. Please feel free to reply to their e-mail if yo have any further questions or concerns. Thank you.

Thumbnail of user alyssak32
Pennsylvania
1 review
0 helpful votes
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December 15th, 2018

LOVE the customization opportunity, very cool. I made three totes for teachers (to give as gifts) with their names on them, but the colors on them didn't look bright when I received them in the mail. This might be because I bought the "budget totes." The black image looked like a light grey. But they're still readable and customized, so I'm still looking forward to giving the totes as gifts!
The buttons I bought were bright and PERFECT! Exactly as pictured. AND on sale! It was fun to create the font style, add names to personalize, and see the finished product arrived well before expected.
In March, I plan on ordering a different tote for myself (I'm a teacher) for my birthday. Not the budget tote.

Date of experience: December 15, 2018

Thumbnail of user kennw
Pennsylvania
5 reviews
16 helpful votes
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January 7th, 2014

Sometimes, it's hit or miss.

We ordered holiday cards well before the holidays and they got "backordered" or something... they came after the holidays. Had to fight a little to get credit back, as who orders holiday cards to send them after the holidays?

The "store" management tools also leave something to be desired. They have such a powerful platform, yet its crippled by less than great web and mobile software.

Past that, the product selection and ability to print ANYTHING is completely unmatched in the industry and they are our go-to site for such things.

Date of experience: January 7, 2014

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
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