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Zazzle has a rating of 4.5 stars from 10,654 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
Paid priority shipping for an item that took 9 days to arrive. It would have been later had I not reached out to customer service after 5 days. I was told that prints were not completed but would be shipped ASAP. After 4 more days, one of the prints was cropped with the top portion missing. I reached out to customer service yet again with complaint. I have been fighting with "Michael, customer service hero" for 3 days. So far I have been advised this is my fault with him going so far as to fraudulently edit the image to claim it was what I ordered. I asked for a new, complete image and a refund of the priority shipping charge since the shipping speed and product were not delivered as promised. They have refused to admit the error let alone make things right. This service is a scam.
Date of experience: March 31, 2016
I ordered something during the pandemic and it took longer than expected. Customer service was so wonderful and prompt. Even though my order took longer than usual I will always use this company because of their amazing personal customer assistance! Thank you for the beautiful shirts commemorating my recently deceased father! They're perfert!
Date of experience: June 29, 2020
I was making my wedding bridesmaid proposals and clearly talked to 3 agents about the production of items also got a email stating that the order would be rushed and delivered by a certain day and the day before the item was to be shipped I receive an email stating that the order was not made and could not be made. So thanksgiving is 2 days away and I have nothing to give to them my wedding proposals are ruined what good is customer service if all of it is a lie. Do not believe in the product that they say can make and also the delivery time and do not pay extra for the black membership when that don't help nothing but giving them money. Don't do it
Date of experience: November 26, 2019
Hi,
I'm sorry to hear that your order could not be fulfilled. Unfortunately, I am unable to find the details of your order with the information provided. Could you please email social@zazzle.com and I would be happy to get a member of the team to look into this for you.
We look forward to assisting you further!
Thank you,
Elena
The more I explore Zazzle.com, the more great designs I find. The printing is excellent and I've always gotten my orders on time. Check out the tips below about how to enhance your shopping experience by using the Zazzle search tool.
Tip for consumers:
Use the search engine at the top right corner of the page. You can be specific about the particular design you want, like Poodle painting, Tabby cat, cartoon animals, gray elephant, botanical and floral illustrations, drone joke, nature photograph, wildlife painting, etc.
Date of experience: March 17, 2015
I ordered a custom jar and they printed it with a typo, the jar was a small cheap jar and cork did not fit well. They would not send me a "correctly spelled" jar unless I paid again for shipping (another $6). Terrible quality and terrible service... Shop elsewhere!
Date of experience: January 25, 2019
Hello Lorraine,
We're so sorry to hear about your jar order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. A member from our customer service team will further look into this and will be reaching out to you directly via e-mail later today.
We look forward to assisting you further!
Thank you,
Christine
While the product management aspect of the site is a little on the user un-friendly side, the design aspect is easy and, for the most part, intuitive. Overall, the site could use a more organized and simpler interface with regards to existing product management. That being said, once you have muddled your way to a finished product, they always turn out looking great!
Date of experience: May 22, 2013
Very disappointing.
It seems customer service is a lost art at Zazzle. When placing an order yesterday, I selected 2-day shipping. I didn't need express shipping service, but I thought it was covered under my free trial of Zazzle Black. Surprise! A Zazzle Black upgrade did not appear in my cart, but I was subsequently billed for it because I selected "FREE premium shipping with Zazzle Black" as my shipping option. Zazzle refused to refund my membership fee of 39.95 when I called about the issue. I then wrote about my experience on the Zazzle Facebook page and it was deleted! Shoddy company trying to hide their poor service.
Date of experience: November 1, 2013
Discussed wanting to get autism ID cards and started searching online to find one I liked. I found one on Zazzle that I personally liked and had it customized and my dad ordered them. I have em now and I'm satisfied with it. (Blurred photo of myself and last name on the photo of the card for privacy reasons)
Date of experience: May 16, 2022
This is one of those sites that when you buy something, you get trapped into a renewing yearly membership. They started taking money out of my paypal account without my knowledge, but saying I signed up for a membership... which I did not (to my knowledge)!
Date of experience: November 25, 2019
Hi Jan,
We can confirm that when you placed the order referenced above, you signed up to a free trial for 30 days. You were advised at the time that you could cancel this to avoid the paid subscription or at least should have been. We can see our Customer Care team have assisted with you via email now.
Apologies for any confusion caused and thanks for reaching out.
Have a great day!
James.
Zazzle has not put the money in my account I am owed. After I have notified them of not receiving a check a couple of times they have done nothing so far to rectify the situation. I am owed my money you can't just leave the problem unsolved. Creators only make a couple of cents from each product. Not professional at all and very disappointing!
Date of experience: June 27, 2023
Hi Zoe,
Please reach out to us directly at social@zazzle.com so we can provide further assistance in relation to your payment, thank you and have a great day!
Thank you,
Ryan
I have designed products primarily as gifts, or for myself, and Zazzle makes the process easy and fun. It's so cool uploading your own design and then in a few days (they usually have a very fast turnaround), opening the product which has been delivered to my door. I never even have to leave the house to create or buy a product. The anticipation of seeing it when it arrives, having moved from inspiration, to design, to creation, to reception, makes me feel like a kid at Christmas. I can't wait to see how something I designed myself, turned out. Zazzle's customer service is awesome and if something doesn't turn out right, they are quick to make it right. The quality and durability of all the products I have designed and received has been excellent, and I couldn't be more impressed. I love this company!
Date of experience: August 3, 2013
I basically just have to say the same thing as many people here! I ordered tshirts for my 1yr old daughter and my husband for
Christmas on 12/10. My email says expected to arrive 12/16. Now we are 3 days past Christmas, and it says it's still being made! I had to just show my husband a picture of what I ordered on Christmas morning, and now hope it arrives soon.
I ordered from zazzle a few years ago and had a great experience. I'm very disappointed with how this one has gone though. Hope the company figures out what went wrong to have so many disappointed customers.
Date of experience: December 28, 2016
Hello Teresa,
I am so sorry to hear about the delay with your t-shirts. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. We'll be reaching out to you directly via e-mail.
We look forward to assisting you further!
Thank you,
Christine
So far, this has been a great experience and the possibilities of customization are endless. Zazzle makes it easy for implementing any design onto the product with guides and real time image mock-ups on the product you're hoping to place the image on.
Date of experience: March 28, 2018
We have an upcoming wedding that we will be missing several of our relatives and wanted to honor them. We found this picture that matched our daughter's color scheme to a tee. We edited and placed our order and received it within days. It was exactly what we were looking for and we were extremely satisfied with your product. Thank you for your great service.
Date of experience: May 21, 2022
I ordered T-shirts for my granddaughter, one ran a little small and they replaced it immediately. The specialized t-shirts look AWESOME! I can only recommend this company and you will find items that you can not find anywhere else. They also have the best customer service!
Date of experience: September 15, 2015
Googled an odd ball t-shirt and they had it. The web site was easy to use and we ordered it right then. Showed up a couple of weeks later and it was exactly as described on the website. Very happy with the shirt.
Date of experience: December 8, 2011
Love this shopping site for it's huge variety of tshirt designs. Only problem I have encountered is an overabundance of products to shop through when I put in a search and that's not really a problem, is it?
Shopped with them before; always a good experience.
Date of experience: April 11, 2024
My package arrived late (despite me paying a high shipping cost), and I was extremely underwhelmed by the quality of my cards once they arrived. The printing was of very poor quality (clearer thick lines in several parts of them). Would never recommend
Date of experience: December 21, 2017
Hello Ana,
I am so sorry to hear the delivery delay and printing issues you experienced regarding your recent Zazzle greeting card order. This is definitely not the type of service we want to be known for, and I truly apologize.
I see you have been able to get in contact with our Customer Support team, but I will be reaching out to you via email to further assist you.
Thank you,
Tram
We absolutely love our invitations and RSVP cards. They came very quick and the quality is great. The only complaint I would have is that their isn't a place to put your parent's names (i. E. if your parents are paying a lot for the wedding and the invitation can sometimes be worded as if they are inviting you). Other than that, we LOVE them.
Date of experience: June 22, 2012
Very disappointed on how long it took to get this item. The pictures on the pillows look blurry It looks cheap. The size was very disappointing. Total disappointment all around. The only reason why I kept it was because I did not want to go through the frustration and waiting to be able to get my money back for as long as I had to wait to get the item. I was lucky that I have a Florida Room and was able to use I'm on my patio furniture this was purchased for a living Room.
Date of experience: January 17, 2019
Hello Aracelis,
I am so sorry to hear about how your order of pillow turned out. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Kevin
A detail on the sweatshirt I ordered was blurred. Zazzle quickly sent me another which was acceptable, but not perfect. I thought the service was great. My concern was resolved via chat and I was not charged for the blurred shirt and can donate it to the homeless. I will be browsing the neat stuff they offer when I finally clean up the Christmas clutter.
Date of experience: January 3, 2018
Such a cool website for original and funny presents. Personally I think they charge more than their quality but still I love their products. The only disadvantage is that they have too many products. If you are looking for a t-shirt you have thousands of options.
Date of experience: July 24, 2013
It was easy to customize the invitations and I would like to have additional font choices to highlight most important areas. The paper and resolution choices were excellent. I recommend that the finished product be sent in a box. Some envelopes arrived crumpled.
Price was excellent and the designs were very cute.
Date of experience: June 4, 2022
I ordered my wedding invitations and was so happy with how they turned out! I completely personalized the back of the card and Zazzle made it so easy to do that online with the design I liked. Will definitely be ordering other wedding stationery from here!
They had the services and designs I liked, and it was easy to use.
Date of experience: June 7, 2022
I am so satisfied with the product I received from Zazzle! I ordered save the dates for my wedding & they are even more beautiful in person than they look on the site. The quality is amazing. I can't wait to see everyone's reactions to these.
I kept seeing adds about zazzle & I wanted to try
Date of experience: July 18, 2022
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Thank you for your feedback and we apologize for any inconveniences and frustrations. It looks as though a member of our CS Team has already helped you in regards to the issue, if you have any further questions or concerns, please feel free to respond to their email. Thank you.