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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,895 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 94.7%
Positive
2,290
Neutral
66
Negative
63
View ratings trends
339
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How would you rate Zazzle?

Reviews (10,895)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (952) business cards (324) wedding invitations (336) delivery date (101) quality product (127) credit card (79) delivery time (59)
Thumbnail of user davidb17588
Pennsylvania
1 review
0 helpful votes
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January 3rd, 2025
Verified purchase

I found what I was looking for at a reasonable price. It was delivered quickly and in fine
Condition. Will shop here again.

Reason I chose this business:

Results of internet search.

Date of experience: December 24, 2024

Thumbnail of user susans10110
Ohio
1 review
0 helpful votes
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January 5th, 2025
Verified purchase

Received four coffee mugs from you all of them were excellent quality, perfect pictures perfectly aligned thank you

Date of experience: December 20, 2024

Thumbnail of user salpis
Arizona
1 review
0 helpful votes
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December 30th, 2024
Verified purchase

All was nice.Except the edges were cut slanted and not straight edged. Otherwise the cards came out beautifully.

Date of experience: December 20, 2024

Thumbnail of user joleneh125
Nebraska
1 review
0 helpful votes
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December 21st, 2024
Verified purchase

I was very pleased with my experience. Found some really cute invitations with my daughter's theme. They were easy to personalize, and I got them sooner than expected.

Reason I chose this business:

I have used Zazzle before and I saw they were having a 40% discount promotion.

Date of experience: December 2, 2024

Thumbnail of user whitneyp202
West Virginia
1 review
0 helpful votes
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February 21st, 2025
Verified purchase

Experience was great, exactly what I was looking for and came very fast! Thank you!

Reason I chose this business:

Saw it on an ad and thought I’d give it a try

Date of experience: February 11, 2025

Thumbnail of user ewebster20
Ohio
1 review
0 helpful votes
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December 14th, 2024

Gave one star because no stars was not available! I am beyond disappointed with Zazzle. I ordered a product during their Black Friday sale with a guarantee that it would arrive before December 6th, which was crucial for an event I planned. Today, when I followed up, I was told the item isn't even going to be ready until well past Friday. This delay has completely ruined the event I needed it for, and the experience has been nothing short of frustrating.

Zazzle's Black Friday promotions seem to be nothing more than a cash grab. They sold me on a promise they clearly couldn't deliver on, prioritizing their profits over their ability to meet customer expectations. The lack of transparency and communication is unacceptable. If they knew they couldn't fulfill the orders on time, they shouldn't have offered the guarantee in the first place.

I will think twice before ever ordering from Zazzle again. Their corporate greed and complete disregard for their customers have turned what should have been a positive experience into a logistical nightmare. Their solution to me was "yeah, nothing we can do other than cancel the order" Save yourself the headache and find a reputable source.

Service
Shipping

Date of experience: December 4, 2024

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Earl,

I'm really sorry to hear about the issues with your recently placed order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.

Kindest regards,

Jordan

Thumbnail of user jh1726
New York
1 review
0 helpful votes
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December 28th, 2024
Verified purchase

Shipped faster than anticipated. I wanted to do the envelope addressing and shipping but was unable figure our how to do it from ios Contacts app.

Reason I chose this business:

Had a fun card option

Date of experience: December 18, 2024

Thumbnail of user stephaniew3252
Georgia
1 review
1 helpful vote
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November 17th, 2024
Verified purchase

Ordered. Came very quickly and looks excellent! Only complaint is that the envelopes have residual ink on them as if they didn't let the cards dry 100% before packaging. Luckily I'm not that picky lol got to send them out in a rush.

Date of experience: November 7, 2024

Thumbnail of user missym218
Illinois
1 review
0 helpful votes
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February 27th, 2025
Verified purchase

Very easy to work and fast at shipping them to you. Love our stickers.

Reason I chose this business:

Nice look stickers

Date of experience: February 17, 2025

Thumbnail of user beedas
Ohio
1 review
0 helpful votes
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December 20th, 2024
Verified purchase

I had numerous post cards made with different designs. The ordering process was easy and I received them quickly. I love the quality of the cards and how clear and colorful the images are.

Reason I chose this business:

Zazzle had the best price for the product I was looking for.

Date of experience: December 10, 2024

Thumbnail of user glennh291
District of Columbia
2 reviews
0 helpful votes
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February 21st, 2025
Verified purchase

I ordered a 15 ounce mug and paid extra for it, but the mug I received is much smaller.

Reason I chose this business:

I liked the mug

Date of experience: February 11, 2025

Thumbnail of user gm774
New York
1 review
0 helpful votes
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December 27th, 2024
Verified purchase

Easy to follow with tons of options to make a beautiful product. Everyone loved it...
Shipping was fast.

Date of experience: December 17, 2024

Thumbnail of user kathyg2457
Illinois
1 review
0 helpful votes
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February 14th, 2025
Verified purchase

I am very pleased with my invitations. They look very nice! Will use again

Date of experience: February 4, 2025

Thumbnail of user nicholev50
North Carolina
1 review
0 helpful votes
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November 23rd, 2024
Verified purchase

My order was great, it delivered faster than I expected it, but I was short ten envelopes. I paid extra for expedited shipping, so my order was right at $ 70.00 for 25 invitations. It's kind of a bummer I have to go find and buy envelopes for the rest.

Reason I chose this business:

Google said so

Date of experience: November 13, 2024

Thumbnail of user sydneyf130
New Jersey
1 review
0 helpful votes
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February 6th, 2025
Verified purchase

Easy super clean i really like how i was able to do it so quickly

Date of experience: January 27, 2025

Thumbnail of user allisond499
Washington
1 review
0 helpful votes
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February 6th, 2025
Verified purchase

They were absolutely perfect. We will be buying the thank you cards after the event.

Date of experience: January 27, 2025

Thumbnail of user calebf154
Indiana
1 review
0 helpful votes
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February 6th, 2025
Verified purchase

Zazzle was very easy to manage and our delivery came in a very timely manner!

Date of experience: January 27, 2025

Thumbnail of user lindsayc441
Pennsylvania
1 review
0 helpful votes
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February 21st, 2025
Verified purchase

We wanted a template that fit us and this jumped out to us the moment we saw it!

Reason I chose this business:

Price and templates

Date of experience: February 11, 2025

Thumbnail of user joyc836
Saint Lucia
1 review
0 helpful votes
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February 27th, 2025
Verified purchase

Great - got them quickly and loved the design
Happy with the purchase

Date of experience: February 17, 2025

Thumbnail of user oliviaw1012
Tennessee
1 review
0 helpful votes
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February 28th, 2025
Verified purchase

This site makes it such an easy process for such cute invitations.

Date of experience: February 18, 2025

Thumbnail of user antoniaf52
New York
1 review
0 helpful votes
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February 25th, 2025
Verified purchase

Your products are great. Everything was on time. Great experience. Thank you

Date of experience: February 15, 2025

Thumbnail of user talayat1
Texas
1 review
0 helpful votes
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February 21st, 2025
Verified purchase

Easy to customize and so many different way to do it and very affordable. Will buy again!

Date of experience: February 11, 2025

Thumbnail of user jamiep1070
North Carolina
1 review
0 helpful votes
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January 2nd, 2025
Verified purchase

Great products at a great price! I would use them again for other invitations I may need or thank you cards!

Reason I chose this business:

I chose zazzle because they had the right invitations I needed for my event!

Date of experience: December 23, 2024

Thumbnail of user candidad9
Rhode Island
1 review
0 helpful votes
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February 21st, 2025
Verified purchase

Quick service and delivery. Love the labels with the ocean 💙

Date of experience: February 11, 2025

Thumbnail of user adewuyia1
Michigan
1 review
0 helpful votes
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February 24th, 2025
Verified purchase

Very good and quality i love it money spent well! And package came very fast

Date of experience: February 14, 2025

Sitejabber for Business

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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