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Zazzle has a rating of 4.5 stars from 10,650 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
Spoke to Kathy, explained my situation with regards to an emailed received about order made last night being on hold. Kathy looked into the matter, spoke to whomever she needed to In her end and brought resolve to the issue confirmation information Id provided was received and correct in their system. A pleasure to speak to.
Date of experience: July 11, 2017
Basically I created a logo for a hat, it was returned unable to be printed with issues, I called spoke directly with CSR about issues, corrected the issues, resubmitted, and it was rejected again. I sent a email back asking how this could be, and received a response that my order is now being processed. When I looked online it says my order was still cancelled, and when asking customer service about the order they have not responded.
Update - apparently this company cannot communicate internally. The order was cancelled but just didn't let the other person "confirming" my order know. So my suggestion is order at your own risk,
Date of experience: February 5, 2016
Zazzle typed the wrong shipping address and got stuck at FedEx since 4/19 and I still can't retrieve it. They sent a replacement order 4/23 and promised me it would be a Saturday delivery. I just tracked it and they sent it for next business day UPS arriving on Monday. I paid extra shipping to have it delivered for 4/19/21. It was a stressful week with Zazzle and now I had to use Staples to print out invitations. Horrible customer service and Zazzle did not care. They put me to tears and high blood pressure. Buyers be aware. Do not believe what Zazzle tells you. I only wish the Robert Beaver will read this post and is aware on how how is company is running.
Tip for consumers:
Do not believe Zazzle what they tell you. All lies.
Products used:
Invitations....I couldn't use they because they never arrived and the communion was a week away!
Date of experience: April 23, 2021
The color was lighter than presented online and the gold lettering was blotchy with white showing through. Not sure if this was intentional to try and make it look glittery but the result looks like the printer was running out of ink. Paper quality was good hence the 2 star revoew vs 1 star. In addition the delivery date was later than promised. Unfortunately I do not have time to return them and reorder so I used them.
Date of experience: July 11, 2021
Hi Linda,
We are very sorry to hear that you were disappointed with your order! Unfortunately, we cannot locate an order with the number that you have provided! If you reach out to us at social@zazzle.com with your order information, we'd be happy to help!
Thank you,
Ryan
I might be somewhat skeptical after ordering and never receiving the 3 dog T-shirts I paid for. I never heard a thing back from this company after they took my 70.00 and never gave me a product. The customer service line I called is nothing more than a answering machine and a dead line. This is really a bad scam Zazzle as I will never order again. I don't know what you wanted my 70.00 for, but I hope you spend the money you stole from me on something fun.
Date of experience: June 14, 2016
Thank you for your feedback and we apologize for any frustrations or inconveniences. It looks as though a member of our CS Team has assisted you, please do not hesitate to respond to their email if you have any further questions or concerns. Thank you.
I had originally written a review expressing my frustration when I placed an order on December 5 expecting processing within 2-3 business days, and it was delayed and wouldn't arrive by Christmas. I was unable to get in touch with anyone to confirm the delay or cancel my order despite numerous attempts, and later wrote another e-mail asking to just cancel my order.
Within 12 hours of writing the second e-mail asking to cancel my order, Zazzle responded and provided full customer service that exceeded my expectations. While I'm disappointed to not receive my order by Christmas, I appreciated Zazzle making the best of a bad situation. Based on my experience, they have made a repeat customer and I would certainly order again.
Date of experience: December 23, 2015
Thank you for your feedback and we are happy to hear that the issue had been resolved. If you have any further questions or concerns, please feel free to respond to any emails that a member of our CS Team have sent to you. Thank you!
Easy to order, quick delivery, great quality! I'm very happy with the invitation.
I found it easy to order.
Date of experience: August 10, 2024
I placed an order nearly a month ago (8/27) for two embroidered sweaters I was given a delivery estimate for two weeks later (9/15). That week I received nothing, and as I urgently need these for a project deadline I called customer service. Wait time was long but eventually talked to someone who helped to bump up my shipping to express, so it could be delivered that weekend. Helpful, but a week later, still nothing. My estimate time has been completely erased and I have no way of seeing progress it seems to be stuck in the "production" stage, as it has been for about a month. I was told my order would be prioritized and monitored to be shipped out in a timely manner it is extremely unprofessional for a large company to be so far off the estimated delivery time, without reason, no matter how busy. I will be requesting a refund if I don't hear back or receive my order soon. Do NOT order from this company!
Date of experience: September 23, 2017
Hello Michelle,
I truly apologize about the delay with your order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. A member from our customer care team has sent you an e-mail this morning with some options. Please reply back to that e-mail at your earliest convenience.
I look forward to assisting you further!
Thank you,
Christine
We received our beautiful seating chart just in time! It was exactly as pictured, perhaps brighter and more beautiful! We rush ordered this custom design and had it within 48 hours of our wedding — a huge save when our initial seating chart plan fell through. Huge thank you to all involved in making this happen on an insane timeline :)
Date of experience: May 4, 2022
Fast shipping. Costs could be a bit lower for customers who are not subscribed to Zazzle plus. Overall, fair enough.
Prior experience
Date of experience: July 17, 2024
Always a great experience. Zazzle has never disappointed and I will continue to use them for all my party needs.
Great products
Date of experience: July 17, 2024
Very easy to navigate through the personalization of our invitations! They turned out even better in person!
Friend recommended using this site!
Date of experience: July 17, 2024
Easy to order, wide array of merchandise. Great communication. Quick, prompt delivery. Quality items.
Date of experience: July 17, 2024
I saw a shirt that I wanted and ordered it. It got here in less than a week. That simple. There were several color choices and a wide range of sizes. The fabric is super-soft and comfortable, and it stands up to my washing machine well. What more could I ask?
Date of experience: August 5, 2015
I ordered a commemorative 25th anniversary snowflake ornament for my daughter and son-in-law what I received was someone's commemorative marathon ornament, so now 2 people are going to be disappointed for Christmas and you can only contact them through e-mail and as yet I've no response to my e-mail. Doesn't look like I'll be gifting this ornament this Christmas. This is the first order I've ever placed with them and it will be my last. If you can't provide customer service to me, you don't need my business.
Tip for consumers:
Don't shop with them for the holidays.
Date of experience: December 17, 2014
Hi Dana. We apologize you received someone else's order. We will have our CS team follow up with you via e-mail. Please feel free to reply to that e-mail if you have any further questions or concerns. Thank you.
I am overjoyed at the absolutely beautiful announcements that I received from Zazzle! The card stock is thick and firm and not flimsy at all. The envelopes were also of amazing quality! The pricing was very appropriate for the product. Customer support is amazing as well! So completely satisfied! Thanks Zazzle!
Date of experience: February 14, 2018
I made an item with a screenshot of a game that I play. I made a special scene in game for the perfect picture. I do not claim copyrights for this game or anything in it, however I did create the image. They sent me multiple emails once I paid for my product asking questions about it. After about two weeks of emailing back and forth, they tell me that the order cannot be done. They say they reimburse but I'm not satisfied with this site. I will never recommend anyone to use it.
Date of experience: December 16, 2013
Horrible customer service. I ordered a Christmas present from them in November - they charged me right away but have not shipped the order nor will they respond to my numerous emails. Forget calling them on the phone - they don't answer and don't allow you to wait in queue. Horrible customer service
Tip for consumers:
Order from someone else - a company that truly wants your business and will at least respond to you
Date of experience: December 15, 2014
Hi Nancy. We appreciate you taking the time to leave your feedback. We apologize for the delay in receiving your order. According to the tracking information, it shows your package has been delivered. We also show that our CS team has been in touch with you via e-mail. Unfortunately, due to the holiday season our CS team has been very busy with both calls and e-mails and working very hard to ensure every customer is taken care of. Thank you.
Ouch! Low Quality! There's a lot of lip service paid to how much quality control they have. But if that's true how did my t-shirt - that had some of the printing messed up - get ok'd by their quality control people? Just seems like if the printing doesn't work on part of the shirt that they would see it. If they are looking...
If you do a custom job be careful about which graphic you use. Their design software can be deceiving. The pic that I used (a contrasty drawing) looked the same as the words on their design website. But on the t-shirt it came out much lighter than the wording. I wouldn't buy from them again...
Date of experience: November 29, 2011
The product was processed, shipped, and received within a week. Everything exceeded my expectations from ease of personalizing the product and modifying it to my specifications. It came beautifully printed and was packaged to ensure the products were not damaged. We will be ordering our invitations today in the same style.
Date of experience: May 1, 2015
I recently received my wedding sign for our wedding ceremony in August. The sign was a beautiful water color painting of a sailboat. It was exactly what I expected from viewing this item online. Zazzle packaged this item nicely and delivered this to me right on time for our special day.
I chose Zazzle because it was recommended by a friend who had purchased a few items from the company and was satisfied with their service.
Date of experience: May 31, 2023
Ordered two items expected them to arrive within 14 days max it's been 30 days still haven't arrive. Don't order off this website. Highly doubt it will arrive. Avoid this website if you like your money.
Date of experience: December 29, 2016
Hello Jim,
I am so sorry to hear that you have not received your order.
I have pulled up your information and will have someone reach out to you, via email, as soon as possible.
Thank you for your patience,
Terri
This service was extremely easy to use. I'm a 59 year old who isn't a computer expert and I had no problems using this service. The invitations are beautiful and professional looking. The guests loved them!
The look of the product. The ease of ordering rather than down loading.
Date of experience: August 14, 2022
I've used Zazzle several times for business cards. They are fast, cheap and the quality is good. No problems at all with them. They can do it because of the upsell system. You have to say "No" about 20 times to suggestions before you finish your order. Some suggestions are tempting and I'm sure they have a high upsell rate. That being said it's worth the little aggravation when you just want cards to get a good product at a good price.
Date of experience: February 27, 2013
I made a purchase in May 2018 and didn't realize but signed up for an annual membership of $9.95. Noticed the two charges, one in June 2018 and recently again in June 2019, and called. They refunded the current charged (as a curtesy), as it has is still processing, but would not refund me the previous charge. No refund policy. Told me to call my bank.
Date of experience: June 28, 2019
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Thank you for the feedback and we apologize for any inconveniences you have experienced. It looks as though a member of our CS Team had reached out to you in regards to the issue and if you have any further questions or concerns, please feel free to respond to any of their emails. Thank you and have a wonderful week.