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Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,650 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 95.1%
Positive
2,123
Neutral
53
Negative
57
View ratings trends
338
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How would you rate Zazzle?

Reviews (10,650)

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Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (101) credit card (79) quality product (124) delivery time (57)
Thumbnail of user julias104
Michigan
1 review
0 helpful votes
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August 23rd, 2017

I ordered a bumper sticker on July 25th and have been in touch with customer service numerous times as I still have not received it and have not receive any updates regarding my order status. As of today my order still has not been processed and Zazzle can't provide an actual date of completion. Based on this, I cancelled my order. Only wish they invested as much energy in producing items as they do sending me promotional emails. Too much competition for them to survive if this is how they operate.

Date of experience: August 23, 2017

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Julia,

I am so sorry to hear the disappointment you experienced regarding your recent Zazzle order. This is definitely not the type of service we want to be known for, and I truly apologize.

I see you have been in contact with our Customer Support team, but I will be reaching out to you directly via email to further assist you.

Thank you for your continued patience,
Tram

Thumbnail of user caroled3
Texas
1 review
1 helpful vote
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January 9th, 2013

I ordered a custom photo iPhone cover for a friend and was able to see just exactly what the product would look like. The ordering was fast and easy and results were absolutely amazing. The processing of the order was quick and all we had to wait on was the shipping (which was longer because of Christmas holiday). Amazing results... could not be happier. Will be ordering one for myself now!

Date of experience: January 9, 2013

Thumbnail of user isabellap275
New Hampshire
1 review
0 helpful votes
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October 4th, 2023
Verified purchase

Creating my husband's business cards was fun and easy. The price was very reasonable. We received his business cards sooner than expected and the results were incredible! I'll be ordering more products from Zazzle again soon!

Reason I chose this business:

We chose to order business cards through Zazzle because we were brought to Zazzle’s site through his logo domain website. However, we couldn’t be more pleased with the exceptional service and products!

Date of experience: October 4, 2023

Thumbnail of user hannahc109
GB
1 review
2 helpful votes
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September 5th, 2019

If you are in the UK I would avoid
If you are in the UK I would avoid ordering.

Paid over £11 for the 2-4 business day delivery (the website is a. co.uk address implying I should be fine to order with this option and receive in the allotted time)

After complaining to multiple people I'm met with sarcasm and a brush off. It's laughable.

To say that it's clear' this is 2-4 business days after manufacturing, and that it will be arriving in just over a week rather than in the 2-4 day delivery I paid for - days after I needed the order for anyway - is disgusting.

Any refund or apology or partial refund... or concern at all? Nope.

Now this is being blamed on me, for not assuming this. co.uk websites delivery estimates were completely false for people within the uk.

Really poor customer service, cheers for nothing Cora.

Definitely won't be ordering again, just don't be fooled and use a reputable company instead.

Date of experience: September 5, 2019

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello,

I am so sorry to hear about the delays and issues you had with your order and for any potential inconvenience caused by this. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.

I look forward to assisting you further!

Thank you,
Joe

Thumbnail of user belindan5
Indiana
1 review
3 helpful votes
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September 29th, 2017

I ordered two posters from them. They said they would be delivered between September 25 and 29th. When they did not arrive as promised, I checked the order and now it says 4-7 days after they are "made". Could be months or years! I ordered other posters on the same day and they have been on my wall for two weeks! Shame on you Zazzle. No integrity. A real date please.

Date of experience: September 29, 2017

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Belinda,

I truly apologize for the delay on your recent order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.

I look forward to assisting you further!

Thank you,
Christine

Thumbnail of user nancyc203
Washington
1 review
0 helpful votes
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October 13th, 2017

I have had great success with Zazzle. Every order I have placed has been handled quickly and efficiently. Love their email discounts, great prices for customized work, their wonderful customer service -- there's nothing not to love!

Date of experience: October 13, 2017

Thumbnail of user johns7736
Texas
1 review
0 helpful votes
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December 15th, 2020

Placed an order on 11/20 for a Dec 5th birthday, ship to CA. Order showed shipped on 11/24, and as of Dec 5th, still not arrived. Contacted Zazzle CS, was told they are not sure and offered me for a replacement. As of today (Dec 15th) I still dont know when my replacement order will ship. This is all domestic shipping.

Very disappointing and will not order from them again.

Update on Dec 23,2020: after long wait, Zazzle finally delivered the replaced item to its destination. 20 days late. But its better than not arriving at all.

Date of experience: December 15, 2020

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Deb,
We are truly sorry to hear about this! Upon investigation, a replacement was put through and your replacement mug is in production and is currently nearly finished it's scheduled 10 business day manufacturing time, after this your package will be shipped with 1 day shipping.

Thank you,
Ryan

Thumbnail of user latanyac24
Georgia
1 review
0 helpful votes
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May 1st, 2022
Verified purchase

I totally like the high school graduation invitations I ordered. The color is vivid. The lettering, gloss and overall personalized look of the invite is fantastic. I wish I would have known about this option for my daughter's college graduation. The cost is considerably less expensive than traditional graduation invitations that you can't uniquely personalize. I will definitely be recommending this option to others as it was suggested to me. Oh, and I utilized expedited shipping for 72hour turnaround and it arrived in 48!

Reason I chose this business:

The company was suggested by a coworker that used Zazzle for her daughter's college graduation invitations in March 2022.

Date of experience: May 1, 2022

Thumbnail of user kaliy3
Pennsylvania
1 review
1 helpful vote
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December 25th, 2014

I ordered a phone case on a tuesday and did not get it until two fridays later. Meanwhile, I received all of my shipments from other websites so there really isn't an excuse. The phone case looked really pretty online. When I got it the print was TERRIBLE QUALITY. You could see the pixels from printing on the case. I have emailed them twice waiting for a return number and still on hold on the phone. Never ordering from here again and never recommending.

Service
Value
Shipping
Returns
Quality

Date of experience: December 22, 2014

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Kali. Thank you for your message regarding your order. We show that our CS team has been in contact with you via e-mail regarding your order since 12/22 and that a refund was issued for your order. Please feel free to reply to that e-mail if you have further questions or concerns. Thank you.

Thumbnail of user carolt1347
Wisconsin
1 review
0 helpful votes
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August 6th, 2022
Verified purchase

I was so pleased with my order. Not only did it look great, it arrived so fast. At the last minute I needed to change the date of my daughter's party and I just resigned myself that it would never make it in time. But they arrived just in time, earlier than expected, and were awesome! Thank you!

Reason I chose this business:

I have used Zazzle before for personalized gifts and have never been disappointed.

Date of experience: August 6, 2022

Thumbnail of user charlenem14
Georgia
1 review
2 helpful votes
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January 24th, 2015

Ordered Coasters for gifts this Christmas from Zazzle.com and was extremely disappointed in the packaging and product. The coasters came in a plastic baggie.and look like somebody die cut round shapes, stamped a design in muted colors that smeared and put them in a zip lock baggie. This is fine if I were using them myself but the product presentation did not lend itself to be given as gifts especially for the price.

Value
Shipping
Quality

Date of experience: January 21, 2015

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Charlene. Thanks for letting us know about your order. We will have our CS team contact you via e-mail shortly. Thank you.

Thumbnail of user roystonc1
California
1 review
1 helpful vote
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June 8th, 2021

I ordered custom design coaster with or logo on them The artwork I supplied with accurate and centered up. The coasters they gave me the artwork is crooked and off centered. I tried reaching out to them and No One responded to me. I will fight the charge on my credit card now.

Tip for consumers:
Don't Buy from Zazzle. They are Not Legit and have no customer service

Products used:
Costers

Service
Value
Shipping
Returns
Quality

Date of experience: June 8, 2021

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Royston,
We are very sorry to hear you are unhappy with the coasters you received! Rest assured, we want to be of assistance here! We can be reached at social@zazzle.com, we look forward to hearing from you!

Thank you,
Ryan

Thumbnail of user dmitrys64
New York
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Great quality, Awesome artwork, Very fast shipping. Its not my first order here, so it is very trusted platform. And t shirt quality is always the best.

Reason I chose this business:

Zazzle is the best

Date of experience: June 3, 2024

Thumbnail of user barbarad2543
Illinois
1 review
0 helpful votes
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June 25th, 2024
Verified purchase

Easy to create poster of my favorite places to visit. I wish the photo was a bit clearer but I knew coming from a phone it would be a challenge to stretch 18x24

Date of experience: June 15, 2024

Thumbnail of user tiffanym81
Texas
1 review
0 helpful votes
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September 12th, 2017

DO NOT USE THEM! I am still waiting on my refund. I ordered custom invitations and did not receive them. They couldn't tell me how long the delay would be. I waited on hold hours only to be told my items were "in production " and there was no way to tell how long my time sensitive items would be held up. Now they are blaming my bank for the "hold" on my refund when my bank I've used for years doesn't hold funds ever. It's this company. Worst customer service and liars.

Date of experience: September 12, 2017

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Tiffany,

I am so sorry to hear the disappointment you experienced regarding your recent Zazzle order. This is definitely not the type of service we want to be known for, and I truly apologize.

I see you have been able to get in contact with our Customer Support team, but I will be reaching out to you directly via email to further assist you.

Thank you for your continued patience,
Tram

Thumbnail of user ryank795
Florida
1 review
0 helpful votes
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June 4th, 2022
Verified purchase

10/10! I created a personalized birthday card using Zazzle roughly five weeks before the person's birthday. To my surprise, I received the card in the mail roughly one week after I placed my order. The card will have to sit idle for four weeks, but I'm glad to have gotten it so quickly.

I paid fewer than $11 to have this personalized card shipped to my home. Regular cards sold by hallmark go for $5-7. If one wants a card that plays music, one can spend upwards of $20 on a hard. It's very cheap to make personalized cards on Zazzle. My only regret is not creating a Father's Day card to add to the order. If you ship more than one card at a time, you could end up getting multiple personalized cards for the same price as a card from CVS.

Reason I chose this business:

Zazzle was recommended to me by a friend as the #1 place to make inexpensive but nice personalized cards.

Date of experience: June 4, 2022

Thumbnail of user bridgeto63
New York
1 review
0 helpful votes
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December 31st, 2023
Verified purchase

I, foolishly, ordered double the labels I normally want for Christmas because they were 50% off. The print used for my address on the labels was so weak I couldn't read it right up close to my face. After receiving them and deciding to ship them back I looked up their policy and there is no return on orders 40% off or more. If I had known that a discount meant watered down ink I would not have purchased any labels. Unfortunately, I doubled my order. Now, I have to purchase small labels elsewhere to cover the poor print job on these labels to still be able to use the rest of the Xmas theme of the original labels. It's really hard for me to comprehend that a company would not check the quality of their work before shipping them out.

Reason I chose this business:

Liked the label theme.

Date of experience: December 7, 2023

Thumbnail of user jessiet156
Washington
1 review
0 helpful votes
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July 26th, 2024
Verified purchase

Everything was delivered like ordered and even sooner than predicted. It was a great service for a great price!

Reason I chose this business:

Searched for the best price and nice designs

Date of experience: July 16, 2024

Thumbnail of user cherisey1
Washington
1 review
0 helpful votes
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July 26th, 2024
Verified purchase

Huge thank you! I love the print the way everything came out the rounded corners and font perfecto! Thank you again 💓

Reason I chose this business:

Because you deliver on time and fast. I love your service. I did a 2nd time order. The next 3rd one for sure soon

Date of experience: July 16, 2024

Thumbnail of user normar36
Tennessee
1 review
0 helpful votes
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March 30th, 2018

I just received customer service from Ron with an online chat. He was amazing! My questions and Ron's response were less than 15 seconds as he was reviewing my order to assist me. It is a rarity for such prompt customer service online that I received from Ron. His kind texts/understanding and help were remarkable. Thank you Ron and Zazzle.

Tip for consumers:
I highly recommend Zazzle for napkins for special events. The quality and printing on the napkins are excellent and beautiful.

Service
Value
Shipping
Returns
Quality

Date of experience: March 30, 2018

Thumbnail of user clairef121
Mississippi
1 review
0 helpful votes
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May 1st, 2021

My experience with Zazzle has been terrible. They held my invitations up in "review" for so long I could not use them. I called twice before they were printed and mailed and asked what in the world could take over a week to review but was forced to cancel the order. The customer service was the best part of my experience. They were all extremely nice. I cancelled the order while they were still "in review"- After I had printed them locally and after they were all mailed - I was shocked to see Zazzle had charged them to my account and mailed them! They took the charge off my account when I called a third time but what a terrible experience.
The invitations were very pretty but do not order unless you have weeks to wait.

Date of experience: May 1, 2021

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Claire,
We are truly sorry to hear of the issues you encountered with us! Rest assured, we will use your feedback to ensure we can provide the best customer service possible! If you have any other questions or require further assistance, we can be reached at social@zazzle.com!

Thank you,
Ryan

Thumbnail of user carola15
Washington
1 review
1 helpful vote
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May 11th, 2012

I wanted to order personal cards with a UU Chalice logo. I called Zazzle and a very capable and friendly young man assisted me, making excellent suggestions. I felt very confidant that I would get exactly what I wanted. My cards arrived in less than a week and are perfect, just what I hoped they would be. I am very pleased with them (and the great price) and will recommend Zazzle to friends.

Date of experience: May 11, 2012

Thumbnail of user paulg122
New Jersey
1 review
1 helpful vote
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April 16th, 2016

Ordered a framed poster. First one delivered with a large chip out of the frame which was painted over. They replaced it with one which was loaded with chips from the frame and a buckled poster inside the plastic wrap. Packaging was insufficient to say the least. After the second bad product they refused to acknowledge my complaints to customer service. This was a very bad experience and wasted a lot of brain cells and time trying to get it corrected. I would never give them another order.

Date of experience: April 13, 2016

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

We are very sorry for the inconvenience. We see that a member from our CS team has been assisting you via email. If you have any further questions, comments, or concerns, please feel free to reply to their email at anytime.

Thumbnail of user priscillab42
District of Columbia
3 reviews
1 helpful vote
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March 12th, 2019

Ordered a product, it was first shipped to the wrong post office in the wrong city, then it showed delivered but was not here, contacted customer service like 4 times, they did refund my shipping and offered me a discount on a future order. My purchase finally arrived but considering it was a gift not in the time frame needed.

Date of experience: March 12, 2019

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Priscilla,

I am so sorry to hear about the delay in your order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.

I look forward to assisting you further!

Thank you,
Kevin

Thumbnail of user sallyh61
Pennsylvania
1 review
1 helpful vote
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August 31st, 2017

I ordered some keychains in our school colors which I then customized with our school name and date of reunion.
I figured when they arrived I'd go to the Dollar Tree and get some tiny drawstring gift bags to present them in.
But guess what!
Not not only did they arrive in a very timely manner, but each came in their own faux velvet drawstring bag!
Incredible.
I'll certainly recommend Zazzle to the reunion committee.

Date of experience: August 31, 2017

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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