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Zazzle has a rating of 4.5 stars from 10,644 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I ordered invitations, thank yous, a sign and a guest book. Ive had invites several weeks, as having so much to do... finally mailed them with everyone asking time. I neglectedto put it on. Wish theywould have said, do you want a time? Apparently they proof read nothing. Too much on my mind to even notice. Make certain YOU proof read everything. They do not.
Tip for consumers:
Be certain to proof read! Allow a fresh pair of eyes to proof for you before ordering.
Products used:
Invitations, thank yous, poster and guest book
Date of experience: June 26, 2021
Thank you for the quick turnaround - placed the order 6/22/22 and received it 6/29/22. Extremely pleased with the 50th wedding anniversary invitations... they are beautiful! Website was easy to use to edit the invitation as needed.
I had received a beautiful bridal shower invitation as well as a wedding invitation and asked the sender where she got the invitations.
Date of experience: July 3, 2022
I do not recommend ordering from Zazzle, i placed an order two weeks ago and still dont know the status of my order. No one answers the telephone, email or chat. I would never order from this place again.
Date of experience: May 19, 2020
We're truly sorry to hear of the negative experience you've had with us, and we would like to help.
We have located your order and we can see that our customer service team has reached out to you to resolve the issue.
Thank you,
Elena
This is the second year that I have used Zazzle for my Christmas cards. The website is easy to use and personalization is pretty straightforward. Great selection of designs and quick turnaround on the shipping. Will definitely use again!
I used them in the past.
Date of experience: November 19, 2022
The orders always arrive on time. I get updates as to when it ships and it's always a good quality product. I have yet to be disappointed by this company. It's always my first choice when I want something unusual or difficult to find elsewhere.
Date of experience: August 8, 2017
I was originally calling in angry that my order was cancelled, but Cathy was so pleasant and helpful my attitude changed completely! I am beyond satisfied with the service Zazzle has offered and will be a repeat customer. Thank you Cathy for the exceptional service.
Date of experience: November 29, 2017
Although the hardworking people at Zazzle made a mistake the first time they send my Christmas cups they were quick and efficient in correcting it. That was highly professional. And I feel I should thank them. The cups are perfect in every way. Thank you.
Date of experience: December 22, 2019
I ordered invitations for my daughter's graduation celebration from medical school. They turned out better than I expected. Very high quality and CLASSY! I was excited to send them to family and friends.
They look very special!
Thank you.
The invitation that I decided on for our celebration, popped up as "May also be interested". The color, design, and font caught my eye. Exactly what I was looking for.
Date of experience: April 25, 2022
I am a new customer and didn't know what to expect. I was looking for something special for religious leaders. I was delighted with the choices and quick delivery of my selections. Thank you. Keep up the good work!
Date of experience: August 2, 2022
I have tried 2 cards and they are not usable.
Order#1. The heavy duty paper is not paper at all, it is ridiculously thick cardboard. The metallic effect if not metallic at all, it is a dull gradient. The printing was crooked or the cards were not cut square. The tracking link for Ontrac shipping is a bogus UPS link.
Order#2. Second try was with normal paper and no fake metallic band. This time the colored lines were misprinted. So tried a do-over. Same UPS error, no sign of my order in my account. My ink jet printed cards at home are so much better.
1-2 spam emails every day about their specials.
* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 5, 2016
Thank you for your feedback and we wholeheartedly apologize for any frustrations or conveniences. If you could privately message us your order ID information, or your Zazzle account information, we will be more than happy to assist you. Thank you.
Years ago I've ordered a few decals from zazzle and I was always pleased with my orders. But I decided to try them again and what a disappointment. The new decal dont stick to my laptop and I'm having a hard time getting a replacement. At this point I just want my money back, I'll order elsewhere.
Date of experience: June 21, 2021
Hi Dill,
We are very sorry to hear of the issue you have experienced with your recent order. That is certainly not the customer experience we strive for. We can see that one of our representatives has since assisted you with a full refund for this order. If require any further assistance please feel free to reach out to us directly at social@zazzle.com and we'll be happy to help!
Thank you,
Yvonne
Labels I ordered were just fine. The new address announcements, however, I was a bit disappointed in. Although I knew the photos on the back side would be a tad bit dark due to when they were taken, the photo on the front was much darker than I expected. I didn't reach out to Customer Service as I really needed to get them in the mail, but I would suggest that anyone else who has that problem, do so.
Date of experience: August 11, 2022
Tried repeatedly to cancel Zazzle Black delivery service after being offered a free 30 day trial. After calling and holding for about 15 minutes I finally got through to someone who was supposed to cancel the service; and I was sent a confirmation of cancellation. The following day I get an e-mail thanking me for joining and then charging me! By e-mail the response I get to this is that it takes 45 days to process a refund (but it only takes seconds to create a charge to you). Now I am facing 2 credit card charges and will have to block them from ever charging my card again. The credit card company "Fraud" department is also looking into this and I have disputed the charges.
Don't waste your time/money with these people as there is no customer service department and they will only placate you if there is a problem.
Date of experience: June 17, 2016
Thank you for your feedback and we apologize for any inconveniences you have experienced. It looks as though a member of our CS Team has already assisted you. Please do not hesitate to respond any of their emails if you should have any further questions or concerns. Thank you.
I ordered four badges for my business and they came in on time and nothing was done bad! I am really excited about ordering other items down the road.
It was convenient and affordable
Date of experience: May 15, 2024
I paid around $100 for overnight shipping (obviously because I needed them quickly) for invitations, received 5 days later which is basically free standard shipping time. Zazzle refused to refund or credit the extra shipping cost since I paid for a specific service and did NOT receive it. Will NOT use again, do not recommend.
Date of experience: May 4, 2018
Hello Rebecca,
I am so sorry to hear about this. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right.
I will be sending you a private message here requesting for your order details so that we can help look into this.
I look forward to assisting you further!
Thank you,
Christine
Would NEVER order again from this company. Worst customer service ever and NOT honest. Place an order 2 weeks ago. And suppose to receive my order within a week of when the ordered was placed. I call each day to see what is happening to my order as I need my order as I'm working on a deadline. Same story I keep hearing from them. Last which was 4 days ago its ready to be packed to ship and will ship within the next day or two. It's was past that time and when I track my order still showing in the making. Seriously what the f?!? They promised me I will have my order but they are overloaded with orders. So don't take anymore orders crazy ppl. Besides, I've emailed them and no response and you hold for 30 mins before some damm person comes onto the phone. SCREW THIS COMPANY.
Date of experience: September 23, 2017
Hello Miriam,
I am so sorry to hear about the delay with your order and overall experience. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Christine
I needed business cards and marketing for an event. I ordered them days in advance and paid the extra $30 to get them expedited just in case, so they would get to me in time. Now two days before the event I received an email they changed the delivery date of my order, well now they won't get here in time. Waste of money and time.
Date of experience: June 23, 2022
Hi Amy,
We are very sorry to hear of the issues you encountered with your business card order! I can see you have been assisted by a member of our team. Should you need anything more, please reach out to us at social@zazzle.com!
Thank you,
Ryan
My daughters first birthday is next month and we were in dire need of getting invitations promptly so we could send them out. I was excited they offered multiple options for shipping. I paid $50 dollars for zip shipping, order was placed on March 7th, I was suppose to receive them March 10th and my package never arrived! I decide to track my package with UPS for an update...come to find out it isn't set to arrive until March 13! What an absolute waste of $50 dollars. I better be getting a refund for shipping seeing as I paid for expedited costs only to receive them in a standard time frame! Very disappointed.
Date of experience: March 10, 2023
Hello Sabrina,
I am so sorry to hear about your Zip order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Clare
I ordered Christmas photo cards on 12/3/13... its now 12/17 one week before Christmas and I still don't have my cards! The first order had my girls picture so dark you couldn't see them! The reprint came about a week later and it was for Donovan's baptism in NJ! When you call the 1-800 number you cannot get thru due to "high call volume" so the only contact is email which they have not responded in 4 days!
I will NEVER you ZAZZLE and recommend that you avoid them as well!
The worst experience to date in working with a company.
Date of experience: December 17, 2013
Originally, I had considered cancelling my zazzle account, due to the extremely long time to receive cards that I needed sooner than my poor planning provided for. Subscribing to the premium service has enabled me to order and know that I have a very good chance of receiving the lovely cards that are so much fun "designing" and personalizing. Everyone seems to love them. I'm extremely glad that I tried the premium service that has turned out to be wonderful. All of your artists that I have used to help me with my birthday wishes have made me so very happy.
I wanted an alternative to the limited offerings of Hallmark and their awful awful web site and ridiculous waiting time for things that should be in stock and deliverable within a reasonable time.
Also, I am loving the ability to see new card ideas and to be able to personalize the cards for each of my numerous nieces and nephews. I found zazzle by needing some really classy return address labels. And I love those, too. THANK YOU, ZAZZLE, for helping me to have a happy life and be able to love all of my "children" this way.
Date of experience: July 3, 2022
Everything turned out really good, my only feedback is tacking on 20 for shipping at the end of check out was a bummer. If we weren't pressed for time we would have done more research for a company with comparable products but cheaper shipping.
Because it was super easy to upload our invites and customize them the exact way we wanted.
Date of experience: August 15, 2022
Awful service. Placed an order on 04/12/11 and stll not received. There is no tracking order to find out where the package is even though delivery charges were extremely expensive. I've emailed their customer service days ago and no reply. Do not use them.
Date of experience: December 21, 2011
This company had great customer service. I was excited to see how wonderful the product was. I have purchased many things already. I love everything about Zazzle's website. The site was very easy to navigate through. I would definitely keep shopping here.
Date of experience: February 10, 2012
I ordered a Chinook Salmon hat and it turned out beautiful. It is a gift and it arrived faster than I expected. I was amazed at the low price as well.
Thank you! I will use this site again for gifts!
Nancy
Date of experience: April 13, 2012
Zazzle is literally the best company to order wedding invitations and return address labels from! They are friendly, easy to work with, customization is on point, they have beautiful invitation options, and are a 100% satisfaction company. I could not be more pleased with my choice to order from Zazzle and highly recommend their services.
Date of experience: April 18, 2018
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hi Laura,
We are very sorry to hear of the customization issues on your invitations, we are of course happy to help when such errors occur. We can see that you are currently being assisted by our customer service team in finding a resolution that works for you! Should you need anything more, we can be reached at social@zazzle.com.
Thank you,
Ryan