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Zazzle has a rating of 4.5 stars from 10,644 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I'm actually a seller on Zazzle. I'm sorry to say Zazzle really doesn't consider the sellers their customers. I find we are the lowest priority. The reason most products come out as well as they do is because we design them well. Unfortunately we are often not paid reliably.We have items removed for copyright infringement even if there is no infringement. We have to hunt down and research problems that are usually mistakes made by Zazzle or their software. We are generally talked down to, ignored and made to feel unimportant because we aren't the "real customers" We promote our products, properly tag and name them, display them to sell... we make Zazzle profitable but to Zazzle we are just sellers.
Zazzle has major communication and customer relation deficiencies. They don't know how to run the business end though they have a decent machine for designing products. For now that is what's saving them.
Date of experience: February 21, 2013
What Zazzle.com pictured on their website is not what they sent. The one they advertised and sold me was a totally different color. The item pictured was red. What they sent was brown. Slightly different design. I cannot express my dissatisfaction enough but I can tell you that you should heed the bad reviews on Zazzle as a warning. Especially when ordering a time sensitive item for Church, School & etc.
Date of experience: September 19, 2017
I ordered customs t-shirts for a specific event, and the shirts never arrived. So now we won't have them for the purpose we bought them. Of course the last night that they could have arrived in time was a Friday and I tried to contact Zazzle after work, but it is closed from Friday evening until Monday, so I appareny completely wasted my money.
Date of experience: January 20, 2018
Hello Charity,
I am so sorry to hear about the delay with your order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Christine
I ordered Two totes and a luggage tag on 11/29/16. None of this order was customized each item was bought as they advertised it. The luggage tag was removed because they could not produce it correctly. The two bags were never shipped because of production delays. I had to wait until 12/21/16 to know that it could not be produced. Thank god for amazon prime. I was able to order from a different vendor so my daughter and granddaughter had their surprise gifts for Christmas.
Date of experience: December 21, 2016
Hello Tessa,
I am so sorry to hear about the complications you faced with your order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Christine
Wow, After I realizing that I didn't have enough invitations for my daughter's college graduation party, I chatted with Jon and he was wonderful. I was able to place an order and get them with my first order.(offered a speed shipping discount.) He was very helpful and understanding to my problem. I look forward to placing all of my orders with Zazzle in the future with customer service like I received from Jon!
Date of experience: April 3, 2018
Unless you want to pay a premium for shipping, expect to wait a long time. I ordered a clock 10 days before Mother's Day. Then, they sat on the order for 3-4 days before shipping. It's schedule to arrive today. Great. Their timetable for shipping is essentially, "We could send it out today, buy why? When we could make you pay more for what is standard practice for every other company." I don't expect overnight delivery. Just get it out the door. Yeesh.
Date of experience: May 9, 2016
Thank you for your feedback. It looks as though a member of our CS Team has assisted you, if you should have any further questions or concerns, please feel free to respond to their email. Thank you.
It has been three weeks that ordered envelope seals, and i still do hear anything from them, nor the product i ordered is nowhere to be found. Is this a trustworthy site.? I need those envelope seals for my invitation cards, the invitation cards are sent without the envelope seals. And the problem is, there is no contact info in the website where you can email or call them.
Date of experience: March 2, 2011
Used this site to design our wedding invites. The tools where very easy to use and great for a website. Both the invitations and stickers came in great time as per their delivery information. They look absolutely great and just as I designed them. They responded to my query in satisfying time. I will differently recommend this website as the quality is good and the price is not extravagant.
Date of experience: August 18, 2016
A friend recommended this site after a bit of excitement with what was offered. I hoped over to check it out and was rather pleased. The reasonable pricing for custom items was nice and the easy to to use design interface made it simple to find an item I wanted and make it. The shipping was fast and it took very little time to get my item! I've already recommended the service to my own friends.
Tip for consumers:
Take time to look around at the different options when shopping and visit often as the site is always having great sales.
Date of experience: March 22, 2015
I have ordered form them several times. They take awhile to get an order to you, but all postcards were fine. Imagine my surprise when this latest order came on Matte paper. When I called, and can get through, mostly impossible, they told me now they print on Matte and Semi-Gloss. Who ever heard of a postcard on Matte. They look terrible. The company agreed to gave me a credit. I went in and ordered the cards again on Semi-Gloss, and now the order is nowhere to be found and I can't get them on the phone and they email back and forth telling me my email on my account is not the same as what I am emailing form and it is; the 50% discount I got does not show available and I can't get anyone to help me; just 10 emails or more of nothing. Will never order form them again!
Date of experience: October 3, 2017
Hello Maureen,
We are so sorry to hear about your recent Zazzle order experience. That is definitely not the kind of customer experience we strive for, and we would love the opportunity to make this right. I will be sending you a personal message here, asking for your Zazzle account information. You are also welcome to update your review with the complete Order ID number.
We look forward to assisting you further.
Thank you,
Tram
One role of wrapping paper was $27 (on sale) and it was only enough to wrap 4 gifts. There was a sticker on it that ripped off some of the design and a random red line on the design. The finish of the wrapping paper was not nice. Such a waste of time and money
Date of experience: November 13, 2023
Hello Frankie,
I am so sorry to hear about your disappointment with the wrapping paper. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Clare
I absolutely love zazzle. The have incredible customer service and always promise a satisfaction guarantee, unlike other companies that are similar. They always have a better price than their competitor and its a more pleasant experience from start to finish. I am a zazzle customer for life!
Date of experience: April 11, 2018
The products I ordered were vey nice, a coffee mug was extremely well packaged to protect it. Of the three items I ordered, two arrived within days. The third had not yet shipped by the expected arrival date and I called customer service. Kathy in customer service made a phone call and the item was shipped that night by upgraded express shipping, in plenty of time to present to my wife for our anniversary. You cannot beat customer service like that!
Date of experience: May 23, 2017
I discovered most stores in my area have a choice of one, maybe two cicil partnership cards & none were suitable for my friends. Luckily I found Zazzle. I was able to create the perfect card & it arrived quickly! I will go directly to them next time I need a special card!
Date of experience: May 12, 2018
Hello,
Thank you so very much for assisting me in purchasing a gorgeous Library of Congress Christmas ornament. I appreciate your dedication in creating an ornament with all of the letters shown on it as is indicated in your example on your web site.
Thank you,
Sue
Date of experience: December 6, 2017
Everything arrived as promised. I thought the quality was. Dry nice. There was a receipt but I need for you to send me another one. Would really appreciate that. Unable to find the one I got and a group is doing the shower. Thank you so much
I liked what I saw.
Date of experience: July 5, 2022
Zazzle.com is a very user friendly site. Their products are well made and they have a great selection. This is one site I will tell everyone about. I love it! I can find items that are not readily available, the prices are superb and the shipping is reasonable and fast. Thank you.
Date of experience: March 14, 2015
I placed an order for 4 face masks on 6/16/2020. It promised delivery by 7/17/2020. They did not arrive. After reading all these reviews I wish I hadn't ordered with this company. I realize things are a little different with shipping and getting items ordered, but I think this is a little ridiculous.
Date of experience: July 19, 2020
We're truly sorry to hear of the negative experience you've had with us, and we would like to help.
We have located your order and will be reaching out to you very soon!
Thank you,
Elena
We ordered our Save the Date cards and return address labels from Zazzle and were very pleased with both products! Easy design process that made it easy to incorporate our own photos into both the cards and labels, fast shipping and great quality! Definitely recommend and will use again in the future!
Easy of use and the ability to support individual designers.
Date of experience: November 21, 2022
I ordered labels on 7/26/17 and still have not received it. I ordered the same design that was created back in 4/17. I don't understand why it takes so long to "print" them out. I've used this company for many years, and it took only 2-3 days to print and ship in the past. For new design it took about 4-5 days. I'm ordering the same old labels and customer service was unable to provide an ETA. Very frustrating...
Incident Reference # CAS-*******-C9V0G2
Date of experience: August 14, 2017
Hello Esther,
I'm sorry about the extended delay with your order. I understand you have already been in contact with our customer care team. I will be personally looking into this and as soon as I receive more information on the status of your order, I'll will notify you via e-mail.
Thank you for your continued patience!
Best Regards,
Christine
Happy with the way the invites turned out. The site was slightly clunky for editing, but it worked out fine. I wish all designs had matching insert options. The paper for the Diaper Raffle and the actual invite are very different. Overall happy with my order though.
I liked the design for the invitations I chose.
Date of experience: August 26, 2022
So great! I forgot something and was able to cancel it next day and reorder without any issues. They came fast and they are so cute! A little pricey but i actually got it cheaper when I placed second order because they had a code that time.
Date of experience: March 30, 2022
I ordered some face masks, value $48.52. I was told they would arrive in approx two weeks. A month later they had nor arrived. I emailed Zazzle, as instructed in my order confirmation, to enquire about them. No reply, so I emailed again. No reply. I called the company, who said my wait time would be 5 minutes. It was half an hour. The agent told me that someone had replied to my email - but I did not received it, and the masks had been shipped 10 days ago, and I have not received them either. They said they thought my order had been "lost". I told them to refund my money. They said they would and I would receive a confirmation email. Of course I have not received that either. I had to contact my credit card company. Don't do business with this company - they are a scam.
Date of experience: August 13, 2020
Hi Leo,
We truly apologize to hear about this negative experience you had with us. I can see that a refund was put through in our system for the lost shipment, however I will reach out to you now and confirm that you have received it.
Thank you,
Elena
Zazzle never disappoints. Tried the vendor route and had expedited shipping for a last minute purchase. The product arrived as ordered, and two days prior to the original delivery. Always love the quality of the work. Zazzle is my go to for gift tags, stickers and invitations.
Date of experience: October 2, 2022
Thank you so much! We order then invitations for my daughter's 8th grade graduation party and we absolutely love the way they turned out. Although we had to wait on their arrival, we are again absolutely pleased with how they turned out. She is excited about the event and how easy making her invitation turned out. Thank you again for being such an easy app to understand and your expeditious service. Will gladly use you in the future if need be!
Date of experience: May 14, 2022
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hello Mike,
We are so sorry to hear about your recent Zazzle order. That is definitely not the kind of customer experience we strive for, and we would love the opportunity to make this right.
I will be sending you a personal message here, asking for your Zazzle account information. Please reply at your earliest convenience so that we may further assist you.
Thank you,
Tram