Zazzle

The experience of personalizing was great but when the order came the first few were discolored and they weren't centered and the spacing was off compared to the previews.

Haven’t gotten a response

Does anyone have any idea how long it will take a customer service to get back to me if I send an email?

The package arrived damaged. It was bent in half. You might want to put a label on the envelope that states DO NOT BEND.
Items are unusable

I placed a $427 order and the very next day a 25% off site wide coupon comes out... I am crushed. Do you think they would honor that? Should I ask?

The size of the bumper sticker shocked me. It is soooo tiny, not even worth putting on my car. I'm so disappointed!

I ordered post cards. They were all terrible print quality. Pixelated, poorly coloured, and off-centred. I won't be ordering from here again.

Ordered a maskj for a birthday gift maybe it will b xmas present. I guess the products going to b good. Order Aug 5, now it's Sept 1 still waiting!

I ordered invitations. Zazzle by far was not the least expensive but had the design I desired. I proofed the order and it seemed fine. A few days later, when I thought the order was soon to arrive any day, I received an email suggesting I cancel my order because the design I selected would produce white space. After "re-reviewing" the order it was not to my satisfaction and I made edits to the design. I am grateful for the proofing. But the anticipated lead time had decreased and in order to get the invitations out in a sufficient time, I would have to expedite shipping. While this is better than having to pay two full shipping costs, I am dissatisfied with having to now pay an additional cost for shipping an order that appeared to be correct at the time of ordering. After speaking to a representative and expressing my concern, the rep was unrelenting. The fact that I put time into the design and reviewed it several times, before submitting and then all of the sudden there is a problem that results in an increased shipping cost comes across a little suspect and not good customer service. My biggest regret is not capturing a screen shot of the order submitted as proof of the discrepancy. Zazzle is not inexpensive and the customer service is average at best. I ordered business cards previously and they were just "ok". Usable... but nothing extraordinary as the price might suggest. The experience IS NOT acceptable and there has been friction.

After posting the above original review, a representative from Zazzle emailed me and rectified the shipping issue in a way that was better than what I was originally asking to receive. The gesture created a sense of value in me as a customer. I still would advise other consumers to take proof of your proof, leave ample lead time, and hope that customer service overall has improved so that public shame to the company is not required in order to get a satisfactory resolution. I guess Zazzle is trying to get it right.

$18 to ship 30 cards?!? Ridiculous. There is no way it costs that much to ship! Most places offer free shipping these days.

Because the Letters are to small und the colors of the letters are
Almost not visible i have no use for the Cards
Can i return them for a full refund
Thank you

I've ordered things from Zazzle on and off for many years, and something has definitely happened - maybe ownership has changed, or they decided to cut costs by lowering quality. If you are listening Zazzle, I do not mind paying much higher costs if you can just please ensure consistent quality, but charging any amount for low quality items is not a recipe for long term success. Again, quality was great a few years back, but recently it is very hit or miss.

Most recent order:
1) Ordered 3 different water bottles with company logo, to see how each would look to consider a later bulk order. Shockingly, on one bottle all they did was print the logo on a sticker and attached it to the bottle. I am not making this up. On another bottle, they just printed a large label with my logo and wrapped it around the outside of the bottle. Only on one bottle, was it somewhat reasonable, where it looked like the logo was properly printed onto the bottle. None of the bottles were very high quality, and they ranged from low $20 to mid $40 each. Advice to all, avoid ordering water bottles. You risk getting low quality, poor customization.
2) Ordered 5 USB flash drives with logo and 32gb, around $40 each. Not sure it's the right clip color I wanted. Functionally they work, and still look okay, so I'll keep them (but still).
3) Have ordered many logo shirts over the years. I noticed they stopped offering some of the better 3/4 raglans they used to have, so I have tried a few of the newer ones they offer. However, the most recent one has the logo visibly crooked on the shirt. This one, I will return since it just looks stupid. Let me point out as well, the sizes are very hit or miss. Sometimes a large is massive, while a medium will be too tight, and printing quality and shirt sizing can vary even between the same shirts when ordered.

A lot of the cheaper things I tend to receive through Zazzle are usually from China. Regardless of the origin, the quality was generally very impressive for years, but things have definitely changed for the worse with the last few orders.

I ordered a printed baby item for a birthday gift for my grandson. There was a "Retailmenot.com" coupon on their website for $5 off a purchase of $25 or more and it had not yet expired so the date was good. Zazzle did not accept the code for the discount and processed my order (which was over $25) at full price. I sent them an email asking why they would not honor the code from Retailmenot.com. Which I copied and included in the email. They did not give me an explanation, rather just said "it was not good" but I could have $5 off my NEXT order. I told them that was unsatisfactory, and there would not be a "next" order. They should apply it to my current order and if there was a problem with the coupon website, they should take it up with THEM, not the customer. I went back to the website to look at the coupon again, and it was no longer there. I don't make a habit of doing more business with a company on the "next" order, when they don't properly take care of me on the first one.
THEN... the item I ordered arrived in prompt fashion, and was cute, but was too small. I need to exchange it for a larger size. They require a return "RMA" number in order to process a return. They have several ph numbers to call in order to get this number from their customer service dept. I called all 3 numbers and was on hold a minimum of 10 minutes with each number. I emailed a request for the RMA number 2 days ago via their "Help Desk" on their website and have not yet received a response. So I am stuck, until I hear back from them. I'm not holding my breath. This has been a big pain in the neck. The merchandise was great; the service was terrible. I won't be ordering from them again.

My husband was a "very early" Vietnam war vet who flew TWO volunteer rescue helicopter missions over the ocean to pull pilots out of the ocean who got shot down by the Vietnamese. He was an A+ student at USC and didn't HAVE to drop out and volunteer for Vietnam duty. He deserves to be honored. I can't even FIND the MAKE of the tin can helicopter he bravely flew under enemy fire to rescue downed pilots. I ordered two rescue helicopter t-shirts from Zazzle on 1/18/17 WELL BEYOND my husband's BIRTHDAY of 1/28/17, which was YESTERDAY, shame on you Zazzle! Purportedly, Zazzle shipped from just a few miles SOUTH of our home first via UPS then via "UPSMI" (short for USPS) on 1/23 (five days?) wherein the USPS dragged their heels and the package didn't arrive to our nearby San Ramon location until late yesterday 1/28 (my husband's BIRTHDAY) and it is still "consigned" for delivery sometime in future delivery. REALLY? Two "stock" t-shirts ordered on 1/18/17, a 30-40 MINUTE DRIVE from your location to my home and you can't deliver it prior to 1/28, my husband's birthday? This company SUCKS people! Not to be trusted and I'm really concerned WHAT kind of quality PRODUCT is going to arrive upon our doorstep from these people? It will probably suck as badly as their delivery process.

The website was super annoying to use, when I finally got my design done for the 5th time and added it to my cart to check out, it defaulted the sizing from a 4t to a 2t, without noticing (because I specifically chose 4T along with the other shirt I ordered), once i got the confirmation email i noticed it was a 2T and contacted them immediately about the issue because i was no longer able to make changes to the order manually. They did not get back with me until the Item shipped, then just offered a credit to my account (not even a refund to my card) and the refund to the account for credit to get the shirt in the correct size didnt even include shipping. So i now have $11.96 in credit i will never use nor a shirt that will fit my son, thanks for the glitchy website and horrible customer service. UPDATE: Jon got ahold of me, refunded my shipping, and sent me a new shirt of the correct size free of charge. It's just obnoxious how I couldn't get the help I needed from customer service. Updated to two stars.

Not sure where it's coming from when. Unable to contact anyone at the company. After reading the reviews it makes me wonder if it's coming at all.

We were disappointed that image printed onto the tiles we purchased appears blurry. We won't be using them for the project we had in mind.

I wanted to know if there is a flaw in the badge I ordered. The top of the pass has a strip of white that was not shown in the mock up.

I have not received a response yet.

On the back of the card was an option to leave blank. I left it blank. The cards I received have stock writing on the back. I am very displeased.

Yes. I'm concerned because my father's order has not turned up. He was ordering some mugs I designed. Nightmare!

Excellent seller, I really love my invitations. Shipping was faster than expected and very good quality.

The magnets came with control parts layered in that destroyed over 10 of my magnets

The design was adorable but the quality left much to be desired. I 100% wish i would have upgraded or have choosen different paper.

There was the name Kimberly hardcoded in the "... is registered at... line on the invites. That is an BIG issue.