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Zazzle has a rating of 4.5 stars from 10,644 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
Since writing my last review zazzle rep contacted me to rectify my order. They fixed the time and express shipped it to me so I can mail them out in time. Thank you for doing the right thing! I appreciate it!
Date of experience: November 12, 2018
If I can give them a minus I would! I asked them to modify an order and they wanted me to buy it again and charge my card twice I said no. Other companies don't do that! It'll take 7-10 business days to get my money back. Awful I didn't want my money back just to modify and order and they couldn't accommodate me any other way! I paid almost $30 to express my order and they couldn't even modify it without placing another order. Mind you the first order hasn't even shipped yet. They didn't even reach out to the seller-so now I have incorrect times on my invites what a waste of $60. I will never use this company again. What if I don't have the $60 to spend again that's inconvenient!
Date of experience: October 22, 2018
I have repeatedly sent cases to Zazzle inquiring about the status of my order and have not received any useful feedback. It has almost been three weeks and I still have not received my order (which is not the 5-12 days delivery time that Zazzle promised on their website). Originally, the mugs I purchased were bought as a gift, however this delay in shipping has created problems for me and now I am unable to give the mugs as presents because it is so late. I am extremely disappointed in Zazzle's service. I do believe that I paid a considerable amount for the mugs and I at least expect it to be delivered in good quality.
If I had known the shipping would take this long, I would not have chosen standard shipping because then I would be able to track my order, which clearly I am unable to do now. But then again, if I would have known, I would not have ordered from Zazzle in the first place.
I am not impressed at the customer service and would not recommend this for others.
Date of experience: June 20, 2014
Very bad experience! All my items were on sale, but I could not get the discount on my final price-tried to call Zazzle, but the wait to talk to someone was 22 minutes! All my return address labels were done wrong-When i contacted them about this I was told to take pictures! I will never deal with this company again...
* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 1, 2017
Hello Beth,
We are sorry to hear about your recent experience.
I will be reaching out to you personally, via email, on the matter.
Thank you,
Terri
I only used this site for business cards. I love how easy it is to customize just about anything on a business card, and the delivery is incredibly fast. I think I usually get my cards within well under a week.
Date of experience: March 3, 2012
I used Zazzle to design a custom gift and was really happy with the way the entire process turned out. Designing is easy and fun and it allows for some fine tuning of the image and overall design. I would recommend it to anyone who would like to make that special gift (be it for someone else or for themselves).
Date of experience: June 4, 2012
Every product that I have purchased at Zazzle has been of the best quality. Their printing is excellent and the art I have bought looks great. I recently purchased some greeting cards and I could not believe how quickly they arrived!
Date of experience: June 1, 2012
Love the stamps and section just have to be careful with size as the automatic size to order is medium and not small so my stamps were too big for the envelope. Also wish the stamps did not have the barcode & advertisement on the side. I would use them for my invitations but need something more subtitle and elegant.
Date of experience: June 21, 2012
We ordered wedding invitations. We paid expedited fees and still the order was shipped late and only half the order was ever received. Also not pleased with the quality. The back of the invitations looked like they had ink stains from the rollers. I cannot recommend Zazzle to anyone.
Tip for consumers:
Use another company.
Products used:
Wedding invitations
Date of experience: December 11, 2021
Hello,
We're sorry to hear that your order arrived late and had stains. This is not the kind of customer experience we strive for at Zazzle and we would love the oppertunity to make this right.
Please reach out to our customer service team for assistance.
We may be reached at social@zazzle.com, or call us at 1-888-892-9953.
We look forward to assisting you further!
Thank you,
Dylan
I ordered photo graduation invitations on Tuesday and they arrived on Thursday! Super fast shipping and high quality invitations, worth every penny! I prefer Zazzle over Shutterfly, just my personal opinion.
I chose Zazzle over Shutterfly based on past experiences with Zazzle
Date of experience: May 28, 2022
There is so much to choose from on this website. From coffee mugs to elegant wedding invitations your choices are endless. To be able to create our own unique item and to personalize it the way you want it is great!
Date of experience: September 24, 2012
I always go to Zazzle to get those extra special gifts & they usually never disappoint. Shipping is usually tight, colors are great and as pictured. On occasion the cheapy t-shirts are not so great but I have learned.
Date of experience: December 22, 2017
Very cute things on their website, and their customer service is even better. They didn't give me any problems and solved my problem within 4 minutes on the phone with them. Very happy experience with them. Will shop with again soon.
Date of experience: April 3, 2018
We ordered two specific shirts and your team knocked the ball our of the park!
Flexibility / ease of customization
Date of experience: August 4, 2024
I always order from Zazzle I love everything I've ever gotten from birthday banners to invitations to blankets the quality is fantastic well worth every penny! It's my go to store when I want to customize with personal photos its great!
Date of experience: May 11, 2022
I spoke with Joe about a mistake on an order that I received that was my fault and he was kind and handled it quickly so I could place a new corrected order right away. The invitations looked great! Thank You!
Date of experience: May 10, 2018
Kathy went above and beyond to help me. It was a pleasure having her assistant me. She replicated a shirt design that had issues. I am excited to submit and then receive my order. Kathy receives a gold star from me!
Date of experience: November 23, 2017
My baby girl is turning one in July! We are doing a winnie the pooh themed birthday party and zazzle had the sweetest winnie the pooh options to choose from! We couldn't be happier with how they turned put!
Affordable and adorable designs!
Date of experience: June 1, 2023
I needed lots of help with an order of fabric and other items for an upcoming baby shower. Kathy at Zazzle customer support spent a long time on the phone with me and was very patient and incredibly helpful explaining and guiding me through all the details and options for the products I wanted to order. With her assistance, this baby shower will be extra special! Thank you, Kathy and Zazzle - much appreciated and looking forward to receiving items in the days to come... MvH
Date of experience: May 27, 2017
I ordered a shirt that had a picture of my airplane on it. I received a shirt that looked like a kid colored it with a crayon. I sent them a picture of the shirt and a request for a refund and they told me no. I'm disputing with cc company.
Tip for consumers:
Don’t bother
Date of experience: June 3, 2021
Hi Kelye,
We are very sorry to hear you were unhappy with your order! We would of course be more then happy to provide the resolution you desire. Please contact us at social@zazzle.com so we can assist with this!
Thank you,
Ryan
Like many of you, I wished I'd read the reviews prior to ordering. I ordered 4 pillows. Liked two and wanted to return two. As directed on Zazzle website, I sent an email requesting RMA. "If you don't like it, we'll take it back. Really it's that simple"... wow is that misleading! Sent an email requesting return on 12/1. I did receive a reply on 12/3 asking for more details. I replied again on 12/5. On 12/8 received email asking for details about replacement items. I replied on 12/10 and sent item numbers AND pictures of replacements. Today (12/17) I followed up and stated 'I have not had a response. Please advise." I did receive a response, HOWEVER, it was the same email asking for details about replacement items. I forwarded my email with details. Then I received ANOTHER email from Zazzle asking me for details about replacement items. I have currently been on hold for 25 minutes. Giving me time to write this review. Buyers Beware! Stay Away!
Date of experience: December 17, 2015
I messed up on customizing an order from Zazzle and after contacting customer service they credited my account for the price of the poster. I then used that credit and ordered a poster of some snow leopards for my niece. She loved it! She put it in a frame and it is now hanging on her bedroom wall. I was surprised at the clarity of the image considering the size of the poster (36 x 24). Next poster I order will definitely be from Zazzle.
Date of experience: June 25, 2015
I ordered two items for my desk - total of $60+. I received a msg from Zazzle stating that my package had been delivered 3 days after I had ordered it. The estimated shipping time was 7-10 days. Obviously a mistake. I contacted customer service to let them know that I had not received any package. Customer service's response was that the email stated that it was delivered, so it was. PERIOD! I never received a notice from any carrier (as I always do with deliveries) and most certainly did NOT RECEIVE my items from Zazzle! The 'mistake' is on their end and they refuse to right it! I am out $60+ and there is nothing I can do about it!
Date of experience: October 28, 2018
Hello Betty,
I am so sorry to hear that you have not yet received your order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Christine
I ordered a custom messenger bag through Zazzle. I found them originally through a Google search and was a bit hesitant to shop through them as I had never heard of them before, but I'm glad I did. I found a few other sites with similar bags, but none of the other companies had an option to customize anything, so I opted for Zazzle.
The customization process was very easy and quick, and the best part is the bag actually looked exactly as I expected it to! It took about a week and a half from when I ordered to when it arrived, which is pretty good for a custom item in my opinion. They provided shipping tracking, so I knew exactly when to expect it.
It was a great shopping experience and I would not hesitate to order something from them again in the future.
Tip for consumers:
If you like the option of customizing things to make them more a reflection of your personality and style, I highly recommend this site.
Date of experience: September 26, 2015
If I could give negative stars I would. Shirt to be shipped by Jan 3,2017 at the latest. Took two weeks to print to begin with. I contacted Zazzle on January 9, telling am I still hadn't received my shirt. I asked for a refund and to not bother shipping it. They wrote back that it has been shipped and to keep the shirt for all the trouble. I looked at my account and the shirt was returned the same day they said to keep it. That means they never shipped it to begin with. Now they say they will refund my account within 21 days. Do not use this company. Customer service is awful. No idea about the finished product, since I doubt mine was ever even made. Never again!
* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 12, 2017
Hello Maxine,
I am so sorry to hear about the delay and overall frustration.
When we refund an order after it has shipped, our system will mark it as being returned.
Please rest assured that you will be receiving the product in addition to the refund.
I will be emailing you personally with further information.
Thank you for your patience,
Terri
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hi Rachel. Thank you for your information. Our CS Team has sent you an e-mail. Please feel free to reply to our e-mail. We would be more than happy to assist you. Thanks!