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From the business
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle Reviews Summary
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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User friendly in selecting my design and size selections. Ability to review various options to complete styles simply amazing!
Much credit to Zazzle for hosting vendors who provide unique Hawaiian Christmas greeting photo cards. This is my second year of purchasing Hawaiian themed Christmas cards (Mele Kalikimaka). Thanks to your ability to host Hawaiian themed greeting cards, I have moved my business from Shutterfly to Zazzle. Keep up the good work! Mahalo nui loa!
Fun to order personalized items! A lot of fonts, sizes and colors to choose from.
Product was exactly as described. Also, order arrived early. Very happy with the quality.
I ordered photo Christmas cards and photo poker cards. Both turned out really well. Nice quality paper and color matching to photos.
The invitations were as advertised and were lovely. I paid extra for the order to arrive on Friday 10/18. The order did not arrive until 10/21. If I had paid regular shipping I would understand, but choosing a faster option with guaranteed delivery I expected the delivery to be on time.
I was charged 166 something and 155 something for 2 orders and PayPal paid you twice!
I love the Rehearsal invitations you did for our son's dinner. So many designs to choose from and they turned out beautiful. I am getting so many compliments!
Stumbled on this site…was exactly what I was looking for and was so easy to put together. On top of that the quality and speed were amazing. Well done Zazzle.
I've held back from giving a 100, because I couldn't tell what the different paper types were actually like when ordering. Had I known the one I ordered was low resolution photo print, I would've gotten something else. I've ordered this same type of item from other online sites and the UV coating gives them a really professional feel.
My invitations for my daughters Confirmation are absolutely stunning!
Quality and clarity are top notch!
Wonderful! The ordering process was easy and the delivery time was short
The Scooby Doo birthday invitations turned out perfect! Exactly what we were looking for.
Zazzle provides so many options to choose from. It is fast and easy to create your own personal invitation.
The quality of your products are great and delivery is very fast.
Paid a ton of extra money to get the sign the day before the party & ended up getting it during the party without a notification. We couldn't even use the sign & can't send it back since we got it personalized. We want a refund
Hi Taylor,
I'm really sorry to hear about the issues with your recently placed sign order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.
Kindest regards,
Jordan
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lisa,
I'm really sorry to hear about the payment issues with your recently placed order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.
Kindest regards,
Jordan