Zazzle

The site was easy to use and navigate. When I received my order I was excited until I opened the package and the name on the invitations ordered was spelled wrong.

I Love Zazzle I just purchased this really well made heavy duty apron and am very happy with it. The shipping was fast and free too. I signed up for a special free shipping trial and decided to keep the option for a small fee for future purchases as I will definitely be ordering more Zazzle products in the near future.

I haven't used this company in a couple years and boy things have changed-it use to be amazing! WHAT HAPPENED? I ordered a t-shirt 20 days ago and have yet to receive it. I keep asking when it will arrive and I am not given an answer. This is absolutely ridiculous! Zazzle had no trouble charging my credit card... now if only they could figure out how to make the t-shirt. VERY UNHAPPY. I wanted to update this review. Within an hour of my review zazzle contacted me. I received the t-shirt the next day. The shirt is wonderful I just wish I could have had it within the time frame promised. Thank you, Amanda at Zazzle and SiteJabber for allowing to express my opinion.

I ordered thank you cards for my baby shower. While the cards were cute, I had ordered envelopes to match (They were a brownish color, it was an option when ordering the cards) They shipped with white envelopes which really didn't match at all! I sent an email in (because theres no phone number to call) and they got back to me but with no options. I then emailed back to ask if I could even purchase the envelopes again separately (I would even pay extra for them). They said they were out of stock! Seems like someone had originally changed my order because they didn't have these to begin with. On top of everything, cards took almost 2 weeks to arrive. Not the best when your in a time crunch. Price was extremely high too, but cards were cute and worth it at the time.

I sent an email asking about being charged for zazzle black membership and still have no response after 6 days. I have bee trying to call C/S for 3 days and keep getting a message saying they are experiencing technical problems and to look for an answer on their FAQ. I have searched and cannot find how to cancel the zazzle black membership. It says do it through your account page, but my account doesn't show that I have a membership. I guess my only option is to go to PayPal and ask if they can stop monthly charges. Very unhappy. I would have rated 0 except that is not an option.

I love using Zazzle - they produce a very high quality product with a very rapid turn around time. The site is so easy to use! Their coupons are great and facilitate designing even more items!
They are a quality company, great customer service and produce absolutely A-1 products! I have ordered many times and there has NEVER been any problem or disappointment. Everyone asks me where I got my cards done - so I promote them because I believe in them! I also ordered matching stamps for my Christmas cards designed on Zazzle site - the stamps are absolutely perfect and so many have complimented them! Zazzle is my go-to company!

I have been receiving the same email from Zazzle Support every half hour for over a week with no end in sight. My emails to them about the problem have received no response. Every time I call I am told that the computer glitch will be resolved shortly. This has been going on since April 28,2016. It is now May 6,2016, which means I have received nearly 400 emails from them. I just want it to stop.

I ordered business cards three weeks in advance of an event I am supposed to attend this coming Wednesday. I paid regular postage thinking that they should arrive well within the 5-12 business days mentioned at the time of purchase. Also, because the cards are coming from the US, I didn't think they would take so long to begin with! Long story short, 14 business days into my order and there's still no sign of the cards. When I finally was able to contact customer support, instead of fulfilling my request for a refund, they offered to print and ship an expedited parcel that would take another 10 business days to arrive. At this point, I am just regretting as to why I didn't look up on the reviews for this company before placing an order. I will always stick with Vista Print from now on!

The first time ordered from them everything was perfect. My past order has been a series of screw ups on their end. Order placed 11/21, got an email my order is ready to be shipped on 11/21. On 12/6 I call them because I havent received my order and they do not give out tracking details with their shipping. I was on hold for 45 minutes, no exaggerating. They said they would re-do it and ship it out... still have no cards but its only been a few days. The kicker now, I check my paypal statement and they charged me 2 times for my order... and I have nothing! N O T H I N G! I recommend ordering from the once, they are good the first time around. Now I'm sitting on hold for 22 minutes now listening to dreaded hold music loosing my mind... Okay just got done talking to someone, he assures me that I was only charged once, I'm looking at my monthly statement and I was definitely charged twice. So now I have to do the paypal dispute thing... great..

I would rate them lower, but they were fast on my save the dates and invitations. I ordered plain envelopes on 11/9. Around 2 weeks later I sent an email asking if there was any update on them. They responded with it could take 2-3 business WEEKS to manufacture these. I was not aware of this, and I still don't understand how custom invitations with envelopes ship within 2 days of ordering. I waited till around 12/10 to email, still no envelopes. They emailed back that they were still working on them and they would upgrade my shipping. 12/21 I finally received an email saying they were going to ship. 12/24 they finally departed the facility even though it said next day air. Almost 2 months and I still have not received them. They did great with my save the dates and invitations but a simple thing like this makes me very iffy to order anything else from them.

I ordered envelopes and various stamps. The stamps were great and arrived in a timely manner, but 2 months later, and still no envelopes. I contacted customer service and was informed that it may take 21 Business days to manufacture + 7 business days to ship, and that I could get a refund if I wanted, but not for the shipping since I had received other parts of the order, so I asked if they would give me any part of the shipping cost back, since it was almost $20, if my order never arrived within that time? It has now been well over that amount of time, and customer service completely just stopped replying for almost 2 business weeks, so I sent them another email asking what was going on, and they sent me a dry response, saying that my replacement order was being processed with the same shipping method. No apology. No offer of compensation. They didn't even ask if that's what I wanted to do or acknowledge anything I said. Complete lack of respect for my time and money.

I ordered the 45 record style invitations. The image on the site shows the record grooves but actual cards just look black. (I didn't expect texture but you can't see lines at all) I upped the paper quality but I guess should have chosen even thicker paper as these are very thin. I didn't order early enough to have them remade so I had to send them out. Not excited about them but they will do the job I suppose.
I paid for express shipping and they did arrive on time as promised.

Zazzle took my order earlier in December, I paid for expedited shipping and tonight I'm told it's not coming in time as promised.

I went online to see if this is happening to other people and now I'm seeing orders made in November and early December are also not making their deadlines.

Something is very wrong at Zazzle. Can't recommend them to anyone or use them again.

I ordered invitations for my daughter's graduation party. Several weeks later I get a text from a lady in California (I'm in Tx) saying that my invitations were shipped to her. I've been the past week trying to contact Zazzle. I've been on hold for hours during the past several days, not only will they not answer the phone but won't answer my emails either. The party is coming up soon. I have no invitations. This company doesn't respect its customers and I'm out the money I've already paid!