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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,644 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 95.1%
Positive
2,118
Neutral
53
Negative
57
View ratings trends
338
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How would you rate Zazzle?

Reviews (10,644)

Rating

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Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (101) credit card (79) quality product (124) delivery time (57)
Thumbnail of user amandaw2104
Indiana
1 review
0 helpful votes
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July 7th, 2024
Verified purchase

The baby shower sign I had made custom turned out amazing. Was very pleased with how quick it was done and delivered.

Date of experience: June 27, 2024

Thumbnail of user susief1
California
1 review
1 helpful vote
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January 18th, 2014

I designed a custom mug with images and lettering and I was verypleased with the results. The fact that I can order customized items in single or small quantities inexpensively, without sacrificing quality, is such a happy discovery! It makes it possible for me to gift my friends and customers in a more meaningful way.

Date of experience: January 18, 2014

Thumbnail of user donnah2011
Texas
1 review
0 helpful votes
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April 25th, 2022
Verified purchase

Zazzle is easy to work with and create a card with your own verse and even scripture. Love chosing the background color. Also there is such a wide variety of cards to choose from. Love It! The only reason I gave them 4 stars instead of 5 stars is because shipping costs are pretty steep.

Reason I chose this business:

They have a much wider variety of cards than local stores do. Our church has a card ministry and I'm always looking for something that matches our church family.

Date of experience: April 25, 2022

Thumbnail of user lakeishat
Virginia
2 reviews
1 helpful vote
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January 25th, 2014

I would've like the item to have been shipped in a timely fashion so it could've been given at my mother-in-laws 85th birthday with her other gifts. She received it almost a week later but she was happy with the gift so thats all that matters

Date of experience: January 25, 2014

Thumbnail of user erickaf34
Oklahoma
1 review
0 helpful votes
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July 13th, 2024
Verified purchase

Good quality, fast shipping, good price. Second time I've ordered from here and I will return again.

Date of experience: July 3, 2024

Thumbnail of user christinev856
New York
2 reviews
3 helpful votes
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January 6th, 2023

I never have any issues with usps deliveries expect for when I get things from zazzle. First they lost my wedding invitations. Now I'm waiting for thank yous and return address labels and it's been over 10 days since I ordered them and once again.I believe they are lost. I will never order from zazzle again. They have the longest shipping time. I made the order in novemeber 25 and I'm still waiting. Over 10 days. Pathetic! Never again. Go to Etsy or another site.

Service
Value
Shipping
Returns
Quality

Date of experience: December 7, 2022

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Christine,

I am so sorry to hear that you have not received your order yet. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.

I look forward to assisting you further!
Thank you,

Katie Ann

Thumbnail of user joanneh939
1 review
0 helpful votes
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July 7th, 2024
Verified purchase

The Rehearsal dinner invitations I ordered were exactly what I wanted. Very quick turnaround from ordering to receiving them. Beautiful work.

Reason I chose this business:

Reasonable price and large selection.

Date of experience: June 27, 2024

Thumbnail of user rhead2
Maryland
1 review
0 helpful votes
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November 23rd, 2017

I had 3 identical orders. Two were delivered, one was not. USPS lost the third box.
USPS did not even answer my emails. The Zazzle rep expedited the same order for free and express shipped it. She was polite and apologetic, even though it was all USPS' fault. The customer service rep gave me everything I was about to ask for, before I even asked for it.

Date of experience: November 23, 2017

Thumbnail of user cierrat18
Georgia
1 review
0 helpful votes
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June 16th, 2024
Verified purchase

We created our own save the dates and it was easy to transfer our design and get them printed and they arrived earlier than expected and looked great!

Reason I chose this business:

A friend recommended them

Date of experience: June 6, 2024

Thumbnail of user patrickc104
GB
1 review
2 helpful votes
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June 29th, 2017

This company is a joke, my order was cancelled over a month after I placed the order and led to a non-profit campaign being completely ruined. They say they will help with my complaint but I have been ignored time and time again by the company. DO NOT SHOP HERE. I researched loads, reading about there own company, going on LinkedIn etc, however it appears I was wrong.

So many negative reviews that I heavily suspect many of the reviews on here are fake. Posted at the same time, accounts with no previous reviews and same writing style to name a few tell tale signs.

Tip for consumers:
Do not shop here.

Service
Value
Shipping
Returns
Quality

Date of experience: June 29, 2017

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

We are so sorry to hear that we were unable to produce your order. This is definitely not the type of service we want to be known for, and we truly apologize.

We will be reaching out to you directly via email to further assist.

Thank you for your continued patience,
Tram

Thumbnail of user klewr
Washington
3 reviews
4 helpful votes
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August 3rd, 2016

Stay away from this company! I ordered a print which looked great on the website, but the print itself was so horribly blurred and grainy. Clearly a low-res photo that was blown up and turned into a big blur. I was offered a zazzle credit instead of a refund, so I ordered a new, different print. SAME THING.
There is obviously no quality control. Low-res photo blown up which resulted in a blurred, grainy, pixely photo. I contacted customer service over a week ago and heard nothing. I made a second attempt and I'm hoping to get this all resolved. Terrible quality prints and customer service is just bad. Pay a little extra and go somewhere else, it isn't worth the headache. BUYER BEWARE

* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality

Date of experience: August 1, 2016

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Klew,

I’m so sorry that your order did not come out as expected. That’s definitely not the kind of customer experience we strive for and I would love the opportunity to make this right. If you could respond to our private message with an order number, I will be more than happy to assist you.

I look forward to hearing from you!

Thank you,
Christina

Thumbnail of user non288
Florida
1 review
2 helpful votes
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August 15th, 2017

After waiting 25 minutes for "Customer Care" to pick up my call - Kathy immediately sensed my displeasure and very professionally assisted me in completing an on-line order that continually rejected my CC information. Based on some of the actions she took it was clear her management team had empowered her to make the customer happy - and she did that by NOT putting the customer on hold. Well done Kathy

Date of experience: August 15, 2017

Thumbnail of user catheriner28
New Jersey
1 review
2 helpful votes
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December 27th, 2015

I ordered my xmas cards from Zazzle, and paid for express service/shipping. The box that came only included half of my cards and they actually put in WET envelopes. There was no damage to the box, so the wetness didn't happen in transit. They put them in there. They shipped a replacement for the remainder of my order - still not here... it's Christmas eve. They suck. I will never order from them again.

Tip for consumers:
They resolved my issue by refunding my money. Still wouldn't recommend using them though.

Date of experience: December 24, 2015

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Thank you for your feedback and we apologize for any frustrations you have experienced. It looks as though a few members of our CS Team have reached out to you to resolve the issue. If you have any further questions or concerns, please feel free to respond to their emails. Thank you.

Thumbnail of user suzannem22
Georgia
1 review
1 helpful vote
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October 17th, 2014

I've been using Zazzle for a couple of years now for all my custom design and printing of my stickers/labels for my candle line. My experience with Zazzle is wonderful. They do a fabulous job of printing and their customer service is a #10. They ship when they say they are going to ship. They stand behind their products 100% and are right on the ball to correct or reprint a product that is not met to my high standards. They don't ask questions but back their guarantee! I highly recommend them.

Thankyou Zazzle.

S. Meyers

Date of experience: October 14, 2014

Thumbnail of user cs865
Ohio
1 review
1 helpful vote
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May 12th, 2020

I ordered something for Mother's Day and paid for shipping so it'd be rushed. As of today's date, I have not received my order and it's well past Mother's Day. I've tried to get in contact with customer service for a refund and nothing... I wouldn't order anything else from this site

Date of experience: May 12, 2020

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Chris,

I'm sorry to hear that you've had a bad experience your new order. Unfortunately due to the pandemic production of items is slightly delayed.

I will reach out reach out to you to help resolve your issue!

Thank you,
Peter

Thumbnail of user kristya98
Connecticut
1 review
0 helpful votes
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September 23rd, 2022
Verified purchase

The tie we designed turns out just like the image provided on the website. I only wish I could've made the image bigger since it's a fairly detailed logo. But, for the purpose of a high school athlete, this worked great for their "Dress up on Game Day" days for school.

Reason I chose this business:

Great product for the price. Didn't want to pay a lot since we weren't sure about how the final product would turn out. This was a great option for a trial and error product... which turned out great.

Date of experience: September 23, 2022

Thumbnail of user nanif
Hawaii
1 review
1 helpful vote
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February 26th, 2014

If I could give this site a zero I would. I ordered 50 invites for a baby shower. There is no way to proof your order after entering info. I placed the order and asked customer service NOT to send until I could see a proof. Naturally they ignored me and the invites came with the sample info. Someone else's shower. I have 100 people to invite and no invitations. They refuse to give me a refund and want me to re-order. It won't get here on time. HORRIBLE service. $100 Loss.

Date of experience: February 26, 2014

Thumbnail of user noreeni
California
1 review
2 helpful votes
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December 19th, 2015

I ordered my item express shipping for which the website promised delivery 12/15. The item didn't even ship until 12/161 I waited on hold 45 minutes to get customer service to ship the order and then they didn't ship it express. Another hold time (35 minutes and still counting) and I still have no resolution. Order your items anywhere else. Not from Zazzle!

Date of experience: December 16, 2015

Thumbnail of user tarag27
New Jersey
1 review
0 helpful votes
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April 28th, 2017

I had the pleasure of having Carey help me with my problem. Carey was professional and kind. He addressed my concern and went above and beyond to ensure I was happy and retain me as a customer with Zazzle. Carey is an asset to the company. Having a knowledgeable, professional and kind representative like Carey will put Zazzle above the many other internet competitors. A job well done and much appreciated.

Date of experience: April 28, 2017

Thumbnail of user cynthiah31
California
1 review
0 helpful votes
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October 27th, 2015

Everything was perfect and made very easy to follow a baby could do it with ease. And customer service was great they made what was a already hard task very easy for me to do. It took no time to do order and receive the finish product PERFECT!. Thank you Zazzle for helping to make my mother's birthday celebration a success. Every guest that received a invitation was very impressed with the work that Zazzle did. I will never shop in a store for invitations, mugs, hats, printed tee shirts, ect. Ever again. I'm a customer of Zazzles for life.

Date of experience: October 24, 2015

Thumbnail of user meghans8
Illinois
1 review
2 helpful votes
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September 26th, 2014

I recently ordered business cards as a gift to my boyfriend. I was pleasantly surprised at the quality of the product. My only suggestion would be for more templates/designs to choose from and a quicker view customizarion process. I had to click out of the text box to see my changes. Also now that I think of it, some guidelines for customization would have been useful too!

Service
Value
Shipping
Quality

Date of experience: September 23, 2014

Thumbnail of user nicolep1769
Florida
1 review
0 helpful votes
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July 19th, 2024
Verified purchase

I'm super happy with how the invitations came out. They are exactly what we designed and wanted! We can't wait to send them out to everyone.

Date of experience: July 9, 2024

Thumbnail of user marcieg26
Wisconsin
1 review
0 helpful votes
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June 20th, 2022
Verified purchase

I ordered a poster for the passing of our two month old son. I was concerned about the picture being grainy with the enlargement but it was perfect. Paid extra for expedited service because I was concerned I would not get it before his service, but my order was shipped very shortly after placing my order so I received it with plenty of time. Thank you.

Date of experience: June 20, 2022

Thumbnail of user martaj8
Alabama
1 review
2 helpful votes
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February 14th, 2018

The product I received I liked. Such a shame that I received it 2 weeks after my order, despite paying a lot and twice for shipping, because my one year Zazzle Black Premium shipping membership " did not apply to my order". I would not recommend.

Date of experience: February 14, 2018

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Marta,

I am so sorry to hear about the various issues with your recent Zazzle order. I truly apologize for this disappointing experience.

I see that our Customer Support team has recently reached out to you via email to follow up. Please reply back to that email so we can further assist you.

Thank you for your continued patience,
Tram

Thumbnail of user crystala1
Hawaii
1 review
2 helpful votes
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October 9th, 2014

I order from Zazzle.com 2/3 times a week. I mostly purchase postcards. Zazzle has the largest selection (more than eBay or Amazon, I think). There has yet to be an image that I wanted and I could not find. The quality is speculate! The cardstock they use is of the highest quality, the images come out crisp and clear. Not to mention the shipping time. I live in Hawaii and I receive my orders in 3/4 days, depending on what day I place my order. They are fast, efficient and I try to recommend them to everyone I know.

Date of experience: June 3, 2012

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
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