- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Zazzle has a rating of 4.5 stars from 10,644 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I ordered 4 face masks and paid £14.32 for the fastest delivery option. They took 15 days to arrive, so too late for the two birthdays I wanted them for. When it became clear they would not arrive in time, I tried to change my delivery option to the slowest, but my email was ignored.
Date of experience: June 7, 2020
After my previous complaint this company sent me half of my total order from. 11/28/2016. They took out of my charge card for the total order but I am missing half of it. I notice on the received order today that their numbers are all mixed up. Their first apology also included a discount they were going to give me but instead I receive half my order and charges for a full order. Missing are ornaments ----received are only the mugs ordered.
Tip for consumers:
If you enjoy frustration go for it. Otherwise be cautious.
Date of experience: December 16, 2016
We are very sorry to hear this, and we would love the opportunity to make it right. I'll be reaching out to you via email as soon as possible.
Thank you for your patience,
Amanda
The options are very nice, but customizing the design is difficult. I ended up having to create several versions in my cart and then delete the ones I didn't like. Overall great print clarity and design options.
Returning customer
Date of experience: March 26, 2024
Ordered an oversize retirement card and had difficulty personalizing it so ordered the stock item. It took just outside the promised delivery window which was no big deal as I ordered early but... the quality is so poor!
The graphics, paper quality and folding are like the card is from a dollar store... the card is not folded square and white shows crookedly at the bottom of the card... not acceptable!
I am truly disappointed as I had been expecting something with a "Wow" factor.:-(
Date of experience: March 9, 2018
Hi Arlene
I am so sorry to hear about the way your greeting card order turned out. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Kevin
I placed an order on 12/7. Estimated delivery 12/16-12/20. Order status still says "making". I have emailed and was told they upgraded my shipping at no cost to me but they have no idea when the order will ship Today is 12/28 order still says "making". Unless they had to grow the cotton for the tshirts this is ridiculous
Date of experience: December 28, 2016
Hello Becky,
I am so sorry to hear that your order is still in production.
I apologize for the delay and overall disappointment.
I will be reaching out regarding your order and email you shorty.
I will be personally monitoring this order until it ships.
Thank you for your patience,
Terri
I spent way too much time getting my customized item completed due to lack of logical, adequate tools available for the task, and had to actually close out of the application twice and restart from scratch before I got what I was trying to accomplish, but then the PayPal check out kicked back to the Zazzle site, unsuccessful, and there was no indication that it did not make the proper connection. I tried it three different times, thinking maybe there was a delay, but it never showed up in my PayPal account, and my Zazzle Shopping Cart still showed my order just sitting there. I was pooped.: (
Date of experience: April 6, 2019
Hi Cynthia,
I am so sorry to hear about the trouble that you had while attempting to place your order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. Please feel free to reach out to our Order Placement Team at 877-893-8935 (Monday-Friday, 9am - 5pm PST) for further assistance.
Thank you,
Kevin
The process was simple and the finished product was amazingly great. Good stuff! This was the only site out of many with a reason fee for this type of service and I especially over the moving image on the clothing model, that is a great way see how y our image will look on a real body.
Date of experience: June 19, 2018
I received my order and absolutely loved everything but the font appeared to small on my business cards, so I contacted Customer Service explained to them my dilemma and they were quick to offer me a suggestion on how i can change my design to fix the issue and gave me an account credit to reorder my cards and did not make me ship my previous batch back to them! I love their products, design options and will definitely continue my business with them
Date of experience: April 19, 2017
From start to finish, it was an easy experience. There was samples available to go by, there are different color options, font, size,...etc. They made them quick and shipped it out fast. I am 1000% satisfied with the product we received and the whole process to obtain it. Would recommend them and would go with them always.
I've never heard of them and just found then online by googling what I was looking for.
Date of experience: August 2, 2023
I was looking for a special truck design, for a gift, a hat and t-shirt. I had looked everywhere with no luck. I remembered I had ordered from Zazzle before, so check out the hats and t-shirts. I found EXACTLY what I wanted. The design on both items is perfect! I can't wait to give this gift!
Great products, easy to order, great prices, fast delivery.
Date of experience: August 6, 2022
I ordered a few products from them and my address was covered up and I received no help to receive my order on there end. I found 1 of my orders on my own and the rest I haven't found even though I paid for it. The mail company said zazzle didn't even respond to them. So wasted money.
Date of experience: July 18, 2023
Hi Rebecca,
I'm very sorry to hear about the issues with receiving your orders. We have now reached out to you via email to assist further.
I do hope we can provide a suitable resolution for you promptly.
Kind regards,
Craig
Order a photo binder for Christmas gift on Dec. 15. Paid extra for expedited delivery. Order site says it was to be delivered on Dec. 20th. Still don't have order and Customer service is closed from Dec. 23- Jan 2! Very disappointed.
Date of experience: December 27, 2016
Hello Isabel,
I am so sorry to hear you haven't received your order yet. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Christine
Robert started my chat immediately when I clicked the bubble, and was able to fix my parent's wedding pic to fit the vintage sticker properly rather than just the corner that showed when I downloaded it. AWESOME! Shipping is a bit extreme, but service was excellent.
Date of experience: March 30, 2018
After they verified my order, I later received an email saying they cancelled it because of copyright. Hmmmm... So an illustration that I employed an artist to do for me is copyright? Sounds like Zazzle should take a look at a dictionary.
Date of experience: November 24, 2015
We apologize for the inconvenience, and we appreciate your feedback. After looking into your order, it looks as though one of our CS representatives has contacted you via e-mail. If you have any further questions or concerns, please feel free to respond to their e-mail and they will be happy to assist you. Thank you!
This company has made customizing products for my new company so affordable and easy! I love all the amazing customizable options!
Date of experience: July 9, 2024
I custom ordered 30 wedding invitations. And when they arrive, they were in perfect condition. And exactly how I created them. The whole shipping process took less and 5 days to arrive. And it is all in amazing quality. I would highly recommend.
Date of experience: September 13, 2023
I ordered a matching set off dazzle and received confirmation of shipment. Then I saw a credit to my account without an explanation? It seems the top I ordered wasn't available after the system confirmed the selection for delivery. Please do better
Date of experience: June 18, 2022
I called Zazzle with a problem and Joe was amazing! He quickly understood the issue and handled it professionally and efficiently. Customer service representatives like Joe make Zazzle a wonderful place to do business!
Date of experience: May 10, 2018
I ordered from their site, unusual customized presents nice items arrived on time and in good shape but were a bit expensive, I later looked at other sites and found better deals. Products arrived and were as described so its a good site
Date of experience: August 31, 2015
My order came quickly, was appropriately priced and the quality was great. I've ordered a few different things from Zazzle, including custom stickers, postage stamps, mugs, and t-shirts, and all have been great quality.
Date of experience: January 28, 2013
The quote from my thank you card was this: "Can't thank you enough for the gorgeous necklace. It looks just like something I'd pick out for myself. You make me feel very(underlined) special!"
Yea, I guess I was on the right website, thanks.
Date of experience: February 29, 2012
I am very happy and satisfied! Fast service and prompt responses. I got my cup within a week and it came out exactly how I wanted it to. Great father's day gift. I think my husband will be so happy! Thank you Zazzle!
I saw their product through etsy. The thought was great for fathers day.
Date of experience: May 24, 2022
I have ordered several products from Zazzle, and they never disappoint! My recent purchase was a white t-shirt with my company logo on it. The colors were bright and clean. The quality of the fabric on the shirt was excellent. Thank you Zazzle!
Date of experience: September 10, 2016
This was my first experience shopping on Zazzle and it was phenomenal. There were endless options and personalizing the invitation we chose was incredibly easy. I will definitely be shopping with Zazzle again soon.
I was looking for a unique baby shower invitation for my sister. Her and her boyfriend are fly fishing enthusiasts so we wanted something that incorporated their passion. There were endless options to sort through and personalizing our final pick was so simple.
Date of experience: July 18, 2022
I ordered a shirt 20 days ago with express shipping. When it was not received I tried to call and was told my hold time would be 45 mins - yes 45 mins! When I did reach someone, I was told they would refund the express shipping and the item was shipping out. 7 days later, no shirt. Again tried to call and hold time was 25 mins. When I checked the status on their site, it has said the same thing since ordering - no updates.
Date of experience: October 26, 2017
Hello Michele,
I am so sorry to hear the delay regarding your recent Zazzle order. This is definitely not the type of service we want to be known for, and I truly apologize.
I will be reaching out to you directly via email to further assist you.
Thank you,
Tram
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
We're truly sorry to hear of the negative experience you've had with us, and we would like to help.
We have located your order and will be reaching out to you very soon!
Thank you,
Elena