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Zazzle has a rating of 4.5 stars from 10,770 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
My planned usage for the item was to accent outside decor for my tiki bar. The decal does not do well outside - just peels right off after one night.
Date of experience: April 20, 2023
Love my shirts EVERYTIME! I have been and will remain a loyal Zazzle customer now and in the future :)
Best quality and prices!
Date of experience: November 6, 2023
I didn't expect for the postcard size to be small and the back was not glittery as advertised
Date of experience: August 15, 2022
Hello Marlene!
I am sorry to hear about your postcards and I’ll be reaching out to you directly by e-mail to resolve this!
Thank you,
Zazzle
TL; DR:
-Confusing (borderline sneaky) interface led to unusable cards
-Friendly but false information on pricing from e-chat
-Refused to comp for necessary express shipping on re-order
-Re-ordered cards were LATE despite paying express shipping price
I found the card design interface quite confusing, but I liked the template so much I stuck with it. That was a huge mistake. There is a tiny box you need to click if you don't want a QR code printed in the middle of the text on the back of your card (this is an extra $.12 per card, which I was later told would be per *order,* not per card, which is false). The cards came quickly, but they were unusable because of the stupid QR code overlapping text.
This is never a problem with Vista Print, which I will go back to using, because they have a magnified "Here's How Your Card Will Look" front-and-back feature that you have to approve before you order.
I e-chatted with a robot or person who was friendly, but did not have good information, and who told me I would get a "special 50% off" code for my trouble, along with a comped re-print of my cards. I was hoping to apply this discount to the new batch of cards I needed to order, because the express shipping fee was so high, and I now needed to rush. When I got to the checkout, I couldn't apply my "special code" because the cards were technically already 50% off-- but I wasn't told that-- all it did was reject my discount.
I wrote a couple suggestion emails (they were perfectly friendly--I promise) and got back some emails from the company that were totally irrelevant and slightly snippy.
The last straw was that the cards I had to re-order with express shipping ($$) were LATE. I still haven't received them. They say they're still due on 12/21. It's now 12/22 and they haven't arrived. I e-chatted with the robot person about this, and she gave me a store credit for the price of the shipping, which is nice, but I really would like them to comp the shipping altogether, because I'm feeling pretty done with this company.
Good thing there are 12 days of Christmas, because these cards aren't going anywhere anytime soon.
Date of experience: December 22, 2023
Hello Rachel,
I am so sorry to hear about your holiday cards. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Clare
I did not like the quality of the t-shirt. It was rough, scratchy and shrunk a lot.
* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 19, 2023
Hi Julie,
I'm really sorry to hear about the quality of your t-shirt, but we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.
Kindest regards,
Jordan
I order the Minimal Leaf | Blue & White All In One Wedding Inv Invitation but they arrived and were grey. Not very festive for wedding invitations.
Date of experience: May 24, 2022
Hi Jenae,
We are very sorry to hear you were disappointed with the invitations you received! We've just reached out to you directly via email so that we can provide further assistance. We look forward to your response!
Thank you,
Ryan
Zazzle is a legitimate business. I like that they offer free shipping and most of thier items ship quickly. However Zazzle has the worst most amature content management team I have ever seen. I am an independent author who has hired illustrators to draw pictures for my books. Resently I have designed a few products with pictures from my books just for myself and my family. These pictures are based on my family members. Four different times they falsely accused me of copyright infringement and cancelled my orders that included my artwork which If they had asked me first I would have been glad to show them reciepts showing that I own the rights to the artwork I submitted.
Most upsetting was I placed 3 separate orders using pictures of a cartoon version my son playing basketball. On the basketball Jersey appeared the word Eagles which is the name of my son's high school team. Zazzle produced and sold me the first 2 items I ordered without any problem. The 3rd order I placed using the exact same picture zazzle content department cancelled the 3rd order claiming the word Eagles is trademarked. If the word Eagles is trademarked why do so many schools and companies use the word Eagles? Why did Zazzle produce and sell me 2 products previously with this exact picture? Zazzle has also messed up on several of my orders in the past causing delays in shipping orders that were supposed to arrive for Christmas or they sent me the completely wrong product. Once they sent a custom sweatshirt with profanity on it that was a completely wrong product. It was adressed to my 12 year old grand daughter it would have been disgraceful if she had opened the package Christmas morning and found the Xrated sweatshirt.
Tip for consumers:
Shop similar websites first.
Products used:
Sweatshirts, mugs, backpack, lunch bag, towels etc.
Date of experience: January 8, 2022
Hello,
We're sorry to hear that you received the wrong product while experiencing a number of delays. This is not the customer experience we strive for at Zazzle and we would love the oppertunity to make this right.
Please reach out to our customer service team for assistance.
We may be reached at social@zazzle.com, or call us at 1-888-892-9953.
We look forward to assisting you further!
Thank you,
Dylan
I am super happy with the service and card products I ordered. I'll be back for more for sure!
Loved what I seen online.
Date of experience: May 2, 2023
Hi Evelina,
We are very happy to hear you were enthralled with your recent order! Given this, we're a little uncertain as to the reasoning for the low score. We want to make sure that there aren't any issues you have faced, so we've reached out to you directly via email!
Thank you,
Ryan
Disappointed I was using this for a funeral and was not happy. My fault I should have realized
I don’t know
Date of experience: September 17, 2022
Hello Yvonne,
I am so sorry to hear you were not satisfied with your order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Craig
The postcards were lovely, but as expensive as some greeting cards.
Cute pics of Ukuleles
Date of experience: August 29, 2023
Hi Sandra,
I'm sorry to hear you were not completely satisfied with the cost of some of your postcards.
I will be reaching out to you shortly via email to provide further information and any assistance you may need.
Kind regards,
Craig
They were a lot smaller than I thought they would be!
Date of experience: September 28, 2022
Hi Nicole,
I'm sorry your tags arrived smaller than you expected. I have now reached out via email to help resolve this issue.
I look forward to assisting you further.
Kind regards,
Craig
These are cards. They are not what we expected. We didn't like the quality.
Date of experience: May 13, 2022
Hi there,
We are very sorry to hear that you were unhappy with your recent order! We can be reached at social@zazzle.com where we would be more then happy to provide further assistance!
Thank you,
Ryan
Late - the order arrived a day late, but it was okay. I needed it the day promised
Date of experience: October 10, 2022
Hello Connie,
I am so sorry to hear about your order arriving late. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Katie Ann
The pillow is awesome very nice. The print is perfect
Happy with past orders
Date of experience: December 27, 2022
Hi Richard,
I'm delighted to hear your throw pillow met your expectations, as did your past orders.
If there's anything else we can assist with or any issues you may have experienced, please feel free to reach us at Social@zazzle.com and we would be more than happy to help.
Kind regards,
Craig
Not enough detail about what kind of paper was going to be used. Misleading
Date of experience: July 18, 2022
Hi Em,
We are very sorry to hear you were unhappy with your order, we've just reached out via email so that we can assist with a resolution!
Thank you,
Ryan
Paid extra to have invitations earlier and still came standard shipping.
Date of experience: March 27, 2023
Hi Tara,
We are sorry to hear that your order came later then expected! We have just reached out to you directly via email to provide a resolution in regards to this! If there is anything further that you need, feel free to reply to the email sent!
Thank you,
Ryan
Hello,
I'm very happy with my post card and invite, but the stickers were terribly aligned.
Had great experience before.
Date of experience: June 11, 2022
Hi Ashlie,
We are very sorry to hear you were disappointed with your stickers! We do of course want you to love your purchase. As such, we've reached out to you directly via email so that we can assist further! We look forward to your response!
Thank you,
Ryan
The picture doesn't look good not sure I will order again
* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 19, 2023
Hi Jacklyn,
I'm really sorry to hear about the quality issues with your recently placed t-shirt order, but we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.
Kindest regards,
Jordan
My First Order received was damaged. They could use better packaging materials.
Date of experience: March 20, 2013
Ok, for the quality of print I would expect better
Came up in a search
Date of experience: July 7, 2022
Hi there,
We are very sorry to hear you were disappointed with your recent order! We believe in 100% satisfaction so we've reached out to you directly via email so we can assist with a resolution!
Thank you,
Ryan
Online it said the standard size for a button but they came in smaller
Date of experience: September 23, 2022
Hi Daisy!
I'm sorry you were not happy with the size of your buttons. I have reached out to you via email to help you resolve this issue.
I look forward to assisting you further.
Kind regards,
Craig
Just sent a email. It's urgent. Hope to hear back from u soon
Date of experience: June 16, 2016
It looks as though a member of our CS Team has reached out to you. Please do not hesitate to respond to their email if you have any further questions or concerns. Thank you.
Satisfied with purchase. Delivered earlier than anticipated
Date of experience: May 1, 2022
I thought we were getting artwork and printing them ourselves.
Date of experience: August 17, 2022
HI Shawn!
I am so sorry to hear about your recent order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Zazzle!
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hi Rob,
We are very sorry to hear you were unhappy with your order! Upon investigation, I can see you ordered our vinyl sticker option, which would not be suitable for the purpose you seek. As such, we have reached out directly via email to help you get the product you need! We look forward to your response!
Thank you,
Ryan