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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,643 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 95.1%
Positive
2,117
Neutral
53
Negative
57
View ratings trends
338
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How would you rate Zazzle?

Reviews (10,643)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (101) credit card (79) quality product (124) delivery time (57)
Thumbnail of user margareto870
Pennsylvania
1 review
0 helpful votes
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August 26th, 2022
Verified purchase

Zazzle has a great selection of thank you cards for funerals. We first used them in 2017 when my brother died. We used them again in 2020 for my dad and 2022 for my mom's funerals. The cards offer wonderful sentiments and you can add a prayer to the back side of the card. Only negative was it was difficult to find the cards on their website.

Reason I chose this business:

Best price for product.

Date of experience: August 26, 2022

Thumbnail of user christopherp75
Massachusetts
1 review
0 helpful votes
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December 10th, 2016

Few days ago i tried to order online. Told me name on my card was invalid. Multiple glitches while navigating their website. Today i tried again. After painstakingly navigating the site and multiple time entering and reentering my information and promo codes (some don't work) it said my card was declined insufficient funds. Smh i verified that there was money in my account... but i give up. Never going to waste my time attempting to order anything from this crap company again.

Date of experience: December 10, 2016

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Christopher,

We are so sorry to hear about your the difficulties you experienced trying to place an order with us. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right.

Please message us your e-mail address so that we can help further assist you. You can also contact our customer service department for assistance.
We can be reached at support@zazzle.com, or give us a call at 1-888-892-9953.

We look forward to assisting you further!

Thank you,
Christine

Thumbnail of user rachelb1808
North Dakota
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

These cards were simple and easy to design and arrived on time and in great condition. Thank you!

Reason I chose this business:

Recommendation!

Date of experience: August 4, 2024

Thumbnail of user bck2
New York
1 review
0 helpful votes
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October 10th, 2022
Verified purchase

Sarah from Prettyfancyinvites was great. I had input the information thru Zazzle- she "took owenrrship " of the project and enhanced my layout for a much better product. I appreciated her initiative. The invites came out great and arrived very promptly.

The hsipment of envelopes arrived before the invite. I just needed clarification that the invite was following in a second envelope. It was and it arrived 2 days later.
All good.

Date of experience: October 10, 2022

Thumbnail of user lindag3501
Maryland
1 review
0 helpful votes
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October 11th, 2023
Verified purchase

My order was perfect, except for shipping. The cards were in a very flimsy box that was shipped in a larger bag. During shipping the package must have been jostled or slightly crushed and the flimsy box opened and all cards were loose in the larger bag and some were damaged. Very disappointing.

Reason I chose this business:

Previous customer.

Date of experience: October 11, 2023

Thumbnail of user laue
Hawaii
1 review
0 helpful votes
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May 26th, 2022
Verified purchase

I missed a deadline to order a banner locally through an IG account. I was able to order one via Zazzle on short notice and it got to me in time! I ordered it on a Saturday and pay the two day shipping rate for it to get here by Wednesday. My son's graduation was Saturday. I was more then pleased with the way it came out! Absolutely LOVED IT!

Fa'afetai Lava (Thanks so much) Zazzle!

Reason I chose this business:

Lots of products and designs to choose from at reasonable rates!

Date of experience: May 26, 2022

Thumbnail of user saraw78
Arkansas
2 reviews
0 helpful votes
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July 26th, 2017

I tried to order a custom shirt from them and they cancelled the order without telling me. I understand why they cancelled it so that's not the problem. I've been contacting them for two weeks about getting a refund for it but they are NOT helpful. I was told, "payment never reached us, money should still be in your bank". Okay, if that was the case then fine, but the money is still missing! It's not my bank's fault, so it has to be Zazzle's! TWO WEEKS and still no refund! My bank shows a charge from Zazzle, but no reimbursement, and I didn't see any money magically appear without a statement next to it.

My advice, just avoid this site if you want anything custom made. If they cancel it on you YOU WILL GET SCAMMED. You'll never see that money again.

Good luck.

Date of experience: July 26, 2017

Thumbnail of user beccab13
California
1 review
2 helpful votes
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August 10th, 2016

The first cards I ordered from zazzle were several days late and I couldn't use them in the opening of my business and the cards were to be shipped to my vacation home. When I checked out of the rental three days after the cards were to arrive, I contacted zazzle and they didn't offer to make it right until I put a review here. They then said they would refund my money -- 10 days later and no refund-- and they shipped new cards out that are completely illegible because the font is the same color as the card stock and the font is super small. To top it off, I received someone else's business cards today who lives in New York! How could this company get it so wrong so many times?

* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: August 8, 2016

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Becca!

I sincerely apologize again for the frustration and inconveniences you had experienced in regards to your business cards. Please feel free to respond to any of my emails if you should have any further questions or concerns.

Thank you,
Christina

Thumbnail of user jessicam3172
Pennsylvania
1 review
0 helpful votes
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May 14th, 2022
Verified purchase

They are so cute and great quality! They were delivered quickly and the best part is the customization! They were originally baby shower invites and it allows you to change the wording and everything! Perfect for my daughters birthday!

Date of experience: May 14, 2022

Thumbnail of user nicholew104
Michigan
1 review
0 helpful votes
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October 3rd, 2022
Verified purchase

I really liked that I could choose an invitation and then change font, font size, wording, color of font, etc. they had a lot of options. They even had options for how the invite is cut around the edges.

Reason I chose this business:

It was recommended to me by my family member and I liked what I saw

Date of experience: October 3, 2022

Thumbnail of user joshd397
Oregon
1 review
2 helpful votes
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July 5th, 2021
Verified purchase

Zazzle is a horrible discriminatory company that refuses business based on egregious misconceptions put forth by Marxist Social Justice Warriors. They have flat out refused my business because of my political leanings, which is in direct violation of the Unruh Act (see Harris v. Capital Growth Investors XIV, 52 Cal. 3d 1142 (1991)). Then they proceeded to hide beyond their "User Agreement", which after reading in its entirety, did not back their decision. When I asked them to specifically cite which portion of the Agreement I violated I was gove a response "we will not work with you". Please, I implore you, take your business elsewhere to companies who do not act like Brown shirt facists.

Products used:
They cancelled my order for political affiliations

Service
Value
Shipping
Returns
Quality

Date of experience: July 5, 2021

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello,

We are not able to produce any designs that are in conflict with our User Agreement and send email notification to customers if their order is cancelled due to this. If you have any further questions, you can send your order ID number to our content team at content_review@zazzle.com.

Best regards,
Yvonne

Thumbnail of user margueriteh1
Canada
1 review
1 helpful vote
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December 27th, 2016

Ordered t shirt that was much different in the photo. Guy wearing it in the photo was same height etc as my husband. Not only was it way too small, the guitar cords were not visible (unlike the photo). It was a gift and the time to return it by will not work.

Date of experience: December 27, 2016

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Marguerite,

I am so sorry to hear you were unhappy with your shirt. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.

I look forward to assisting you further!

Thank you,
Christine

Thumbnail of user sallye2
Massachusetts
1 review
1 helpful vote
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December 15th, 2014

My review will be consistent with many others. My order hasn't arrived. It says it shipped on the 4th but there is no tracking # to check. I contacted customer service 2x via email and called only to wait and wait on the phone. I too don't believe there is an actual customer service line or rep. Even the busiest places don't make people wait 20+ mins to speak to someone. There are many good places to order from. Had a read the review (note for next time) I wouldn't have ordered.

Service
Value
Shipping

Date of experience: December 12, 2014

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Sally. Unfortunately, in reviewing your account it does not show we've ever received an e-mail from you regarding the order. We certainly do have a CS line and reps. However, due to the holiday season they have experienced a high volume of both calls and e-mails. Also, in reviewing your order, it shows it was delivered on 12/15. Please let us know if you have any questions.

Thumbnail of user bettya56
Pennsylvania
1 review
2 helpful votes
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January 16th, 2018

Worst service every. I ordered Christmas gifts and they cancelled them. I reordered through customer service again and order was cancelled. I emailed and called and also sent them the emails they sent me where it was re ordered and free shipping but no records of ordering. Never do business with them.

Date of experience: January 16, 2018

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Betty,

I am so sorry to hear the disappointment you experienced regarding your recent Zazzle order. This is definitely not the type of service we want to be known for, and I truly apologize.

A member from our Customer Support team will further look into this and reach out to you via e-mail.

Thank you,
Tram

Thumbnail of user audreyc27
Florida
1 review
0 helpful votes
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June 13th, 2017

My order of invitations for a friend's bridal shower and for another friend's baby shower did not arrive. I informed him that I had already initiated an investigation with the carrier but was concerned about the amount of time an investigation with the carrier could take. Carey was so accommodating and understanding of my sense distress in needing these invitations. He did not hesitate to offer the invitations to be resent at no additional cost and when I asked if I could pay extra for expedited shipping to get them quicker, he again did not hesitate to offer this expedited shipping at no additional cost to me. It is company's like this and Customer Service Representatives like this that go the extra mile that make someone a forever customer. You have no idea how much I appreciate this extra effort of care and customer service. I will order from Zazzle again and again! Thank you! Audrey

Service
Value
Shipping

Date of experience: June 13, 2017

Thumbnail of user annaw85
Texas
1 review
0 helpful votes
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October 12th, 2016

I recently ordered from Zazzle for the second time. The first time they sent the completely wrong product to the recipient (it was a gift) who lives out of state so I couldn't even return it. This time, I indicated it was a gift on the order form, and tried to pay for expedited shipping, but their website erased all of that and made it not a gift order with standard shipping. So now I'm delivering a late birthday present with a receipt. Nice. I even tried to fix the issue, but they got back to me too late and said there was "nothing they could do." I don't know why I decided to trust this awful website again, but they will never get my money a third time.

Date of experience: October 12, 2016

Thumbnail of user loraineh4
New Mexico
1 review
1 helpful vote
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July 9th, 2018

I assumed I had to label the luggage tabs myself. However, there was not a place to do so. Kathy was so nice and helpful to me. The labels have to be personalized at Zazzle itself. Kathy had me keep the luggage tabs and she credited my credit card back to me. I will buy from Zazzle again since I had such a great experience with Kathy in customer service.

Date of experience: July 9, 2018

Thumbnail of user sophien
California
143 reviews
927 helpful votes
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October 21st, 2009

Zazzle can be a good place to make custom tee shirts for gifts. You can design your own using their website, or you can upload a picture. The shipping is quick and the prices aren't bad. My biggest complaint is how slow their web interface can be. I've ordered 3 times, but the last time I gave up because their site was so slow and I used CafePress.com instead which is also good.

Date of experience: October 21, 2009

Thumbnail of user shirleyb48
Australia
1 review
2 helpful votes
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December 20th, 2015

I purchased an item called a gym duffle bag. It cost over $100 with postage.
The quality is something I wouldn't even pay $10 for but that is not the only problem.
It did not state that postage would be from USA
It did not state that the cost I saw was us dollars
I have sent three requests for a return slip but they do not answer the emails.

I now have an item that is useless, extremely poor quality and out of pocket for $100.

Customer service is non existent. Quality is disgraceful.

Date of experience: December 17, 2015

Thumbnail of user pattys216
Texas
3 reviews
0 helpful votes
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June 29th, 2022
Verified purchase

Zazzle was extremely easy to use and had exactly what I was looking for (with the exception of editing the wording). I placed my order, and it was in my mailbox within a couple of days. Pretty amazing! I will use Zazzle for all of my future "printed" needs. I rate Zazzle 10+++

Reason I chose this business:

Zazzle had what I was looking for.

Date of experience: June 29, 2022

Thumbnail of user beckyw6
Pennsylvania
2 reviews
1 helpful vote
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December 22nd, 2013

This website has so much to offer, daily discounts on products, or shipping, or both. I found exactly what I wanted from the search very quickly. The delivery was right on time that was stated when I ordered. I did everything online and I was very satisfied with the tracactions between pages and the checkout was very smooth too. I will be using this website more especially for customized products.

Date of experience: December 22, 2013

Thumbnail of user nellc4
Maryland
1 review
0 helpful votes
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May 22nd, 2018

Aoife was so helpful in so many ways. I had just discovered Zazzle and was using it for the first time. I had trouble with the website and learning how it worked. Aoife kindly sorted all that out, helped me to design my card, and was incredibly patient helping me to navigate the website. I love the cards I got! Aoife is very talented herself- I am a designer/ artist, and she "got" what I was trying to explain and translated it into a great looking card. All with sense of humor, kindness, skill, intelligence, and respect. She is a gem! Thank you Aoife! Because of her help, and now knowing how to use the site, I would recommend Zazzle to others, and come back again.

Date of experience: May 22, 2018

Thumbnail of user britneyw34
Tennessee
1 review
0 helpful votes
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September 25th, 2022
Verified purchase

The invitation design came out perfectly. I was really happy with the look and feel. However, they were shipped in a cardboard envelope and many of the corners were bent or peeled back. Since the invitation was black, it was really noticeable. I was not pleased with that. But the design was perfect.

Reason I chose this business:

It had what I was looking for for my daughters first birthday invitations and I got a 50% off deal.

Date of experience: August 26, 2022

Thumbnail of user kathyv265
Florida
1 review
0 helpful votes
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August 6th, 2022
Verified purchase

I was looking for a unique card to put a couple of photos on for gifts. While I did not find a card, per se, I did find an option that turned out great for my purpose.
My order arrived in a timely manner.
I will use Zazzle again and will recommend the site.

Reason I chose this business:

Found them online and it was the only site I found that could help with what I wanted to do. The project was reasonable also.

Date of experience: August 6, 2022

Thumbnail of user shawndrah2
Washington
1 review
0 helpful votes
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December 8th, 2023
Verified purchase

My shirt looks fantastic. Only problem I had was it sent the shirt I design 1st versus the changes I made to it. For the most part it came on time and I have something to wear to my daughter's party. I do recommend this site and will use it again.

Reason I chose this business:

I chose Zazzle because the product looked sufficient and great reviews.

Date of experience: December 8, 2023

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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