• Bookmark

    Zazzle

2024 SITEJABBER AWARD

Zazzle

Write a Review

Overview

Zazzle has a rating of 4.5 stars from 10,643 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 95.1%
Positive
2,117
Neutral
53
Negative
57
View ratings trends
338
See all photos
How would you rate Zazzle?

Reviews (10,643)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (101) credit card (79) quality product (124) delivery time (57)
Thumbnail of user sn8
GB
1 review
6 helpful votes
  • Send Message
October 25th, 2010

I ordered a card for my 30th wedding anniversary nine days before the event. I thought that this was plenty of time for such a simple order however it is yet to arrive. To be fair the small print does say 5 - 12 days but who a: reads the small print or b: expects anything to take that long these days. I would reccomend that you make a card yourself on the computer - as I ended up doing!

Date of experience: October 25, 2010

Thumbnail of user waynem42
Indiana
1 review
1 helpful vote
  • Send Message
January 2nd, 2015

I ordered a single KEYCHAIN and 6 days later my order has not moved. No updates, nothing. Forget that I paid more for shipping than for the item. This is why most people go immediately to places like Amazon. I'm glad I didn't want to actually give it to the person I ordered it for, who knows when I'll actually see it.

Date of experience: December 30, 2014

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Wayne. Thanks for your feedback regarding your recent order. In reviewing your order, the item you ordered has a manufacturing time of 7-21 business days which is also stated on the site when you place your order. Your order is still well within that time frame. If you have further questions or concerns, please feel free to reply to the e-mail you received. Thanks.

Thumbnail of user monicam189
Arizona
1 review
3 helpful votes
  • Send Message
July 7th, 2018

The website promised expressed delivery of 2 days if I paid the extra shipping rate which I did and the invites didnt get delivered until 3 days after the promised date. Zazzle refused to refund my express delivery fee.
This company doesnt hold true to their promises and are misleading. There are other internet options available. I will never use Zazzle again.

Date of experience: July 7, 2018

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Monica,

I am so sorry to hear about the delay with your order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I see that our customer service team did refund you for your shipping and sent you a confirmation e-mail. I'll also be reaching out to you directly via e-mail.

I look forward to assisting you further!

Thank you,
Christine

Thumbnail of user cameronm329
Ohio
1 review
0 helpful votes
  • Send Message
August 15th, 2022
Verified purchase

I ordered this clock and it is exactly as I expected it to be. I have not had a chance to try it out yet as it is a gift to be given later this month. Thanks for the quick shipping time. Package arrived in good shape

Reason I chose this business:

I found while searching for customized gifts on the internet.

Date of experience: August 15, 2022

Thumbnail of user tammyh5
Maryland
1 review
1 helpful vote
  • Send Message
May 10th, 2012

I wanted a special shirt for my daughter, who skis. I found it at Zazzle. I ordered about a week before Christmas and it arrived in plenty of time. She loved it! I liked it so well I ordered one for myself!

Date of experience: May 10, 2012

Thumbnail of user doreenm27
Arizona
1 review
1 helpful vote
  • Send Message
April 10th, 2018

I had questions and concerns about my order of graduation cards. This was my first experience with Zazzle and Joe was helpful in resolving my concerns and went above and beyond and provided a savings coupon. I will be a return customer.

Date of experience: April 10, 2018

Thumbnail of user daraw8
Virginia
2 reviews
1 helpful vote
  • Send Message
August 14th, 2018

Zazzle refused to complete my order of two shirts with a close up of my son's face saying it was a conflict of content guidelines. The shirts were to be for my two sons since their old shirts are outgrown. So ridiculous.

Date of experience: August 14, 2018

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello,

I am so sorry to hear that we were unable to produce your order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right.

I will be sending you a private message here requesting for your order details so that we can help look into this.

I look forward to assisting you further!

Thank you,
Kevin

Thumbnail of user toranojoseph
North Carolina
1 review
0 helpful votes
  • Send Message
June 19th, 2023

My first order arrived in a timely manner but of such poor quality. I don't know how it passed any quality control measures, I reached out they gave me a credit rather than a refund. They failed to provide a product that I could use, and would not give me a refund. When I went to re-order the same cards and a different finish they upcharge from the original order additional six dollars interesting. First time failed. Check in time. Increase the price. I needed the business cards for a show, they failed me. I would probably never order again. I actually sent them a copy of the business cards I received and a screenshot of what I ordered. They never recognize the poor quality job. They did stuck me with an upcharge. You

Date of experience: May 20, 2023

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Joseph,
As you selected the store credit option upon your contact, this was automatically provided to you. We of course, would have been very happy to assist with a replacement had you followed up to confirm this was not the resolution you wanted. We would like to make this right, so we have reached out to you directly.

Thank you,
Ryan

Thumbnail of user janw31
Ohio
1 review
1 helpful vote
  • Send Message
April 19th, 2015

I absolutely love using Zazzle for my event printing needs! I used Zazzle for my daughter's baby shower invites and now for my son's wedding invitations. I love how easy it is to select, design, and order. Everything from start to finish is pure perfection! Thanks Zazzle for making our events shine with personal style and perfection!

Date of experience: April 16, 2015

Thumbnail of user elizabethv905
Michigan
1 review
0 helpful votes
  • Send Message
April 11th, 2022
Verified purchase

I loved my card but was a bit flabbergasted at shipping costs. I supposed there is a reason for those costs but in this day of free shipping from Amazon, paying three times the cost of the item is a bit much.

Reason I chose this business:

Had what I was looking for.

Date of experience: April 11, 2022

Thumbnail of user tammyr213
Virginia
1 review
0 helpful votes
  • Send Message
June 4th, 2020

Still waiting on a invitation order that is suppose to be here by the 5th. It still states that it is being made. Paid Extra to get it here by that date! No One will respond back to me! Very upset with this company!

Date of experience: June 4, 2020

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

We're truly sorry to hear of the negative experience you've had with us.

We have located your order and we can see that our customer service team has reached out to you in regards to this order.

Thank you,
Elena

Thumbnail of user morganj16
Kentucky
1 review
0 helpful votes
  • Send Message
April 19th, 2017

I ordered wedding programs from Zazzle and recieved them about a week before my wedding. Unfortunately, they were not the correct edit of the programs due to an error I think on my part. As a panicking Bride I frantically called the customer service line and spoke with an agent named Kathy who reassured my that it could be fixed and that I wouldn't be charged for the reprint or the express shipping, being that I had no choice but to overnight them since my wedding was in 8 days. She helped me re-edit my programs and even proofed them for me and I ended up paying nothing. They truly are a great company and the programs look amazing. I will definitely use them for any printing I need in the future. It was the best customer service experience I have ever had.

Date of experience: April 19, 2017

Thumbnail of user jeffp810
New York
1 review
0 helpful votes
  • Send Message
May 11th, 2021

I was very happy with the card, quickness of arrival and the inscription which I had requested.
As the results of the above I will be ordering more items in the future.
I also want thank the employees of the company for their professionalism.

Date of experience: May 11, 2021

Thumbnail of user bobbiw50
California
1 review
0 helpful votes
  • Send Message
December 6th, 2022
Verified purchase

I loved shopping on this site. My order was easy to create. The filter on my photo made some of my products come out a bit darker than I would've liked but other than that I loved all the products I ordered.

Date of experience: December 6, 2022

Thumbnail of user nancyq575
Illinois
1 review
0 helpful votes
  • Send Message
June 18th, 2022
Verified purchase

The quality of my order was fantastic. I wish I would have been given an opportunity to see a proof before printing. I neglected to add an email address for rsvp. I also wish there was an option to have the envelope addresses printed.

Service

Date of experience: June 18, 2022

Thumbnail of user jamesa552
New Mexico
1 review
3 helpful votes
  • Send Message
October 19th, 2018

Beware. Stole $ from my bank account a month after I bought a shirt causing a $30 overdraft fee. They said I signed up for Zazzle Black but I DID NOT. After I complained they refunded the $9.95 they stole but I still owe the bank $30 for the overdraft. Ended up spending $75 on a crappy t-shirt.

Date of experience: October 19, 2018

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi James,

We're sorry you did not opt out for the Zazzle Black Shipping Trial Membership in time. We see our team here did refund you for the cost, and notified you of this via e-mail. Feel free to reply back to that e-mail if you have any further questions.

Thank you,
Christine

Thumbnail of user turbozmand
Ohio
4 reviews
1 helpful vote
  • Send Message
July 1st, 2014

I have used Zazzle on several occasions to make custom items and to purchase items already available. Each transaction has gone off without a hitch and I have been highly satisfied each and every time.

Date of experience: June 28, 2014

Thumbnail of user frederikam
Florida
1 review
1 helpful vote
  • Send Message
December 10th, 2015

The T-shirt quality was good but the emblem on the shirt was faded. I didn't return the
T-shirt because I will be out of the money for the return (shipping) and left with no product. Really disappointed because this was a gift. I removed the Facebook post that I shared also. Very skeptical about the quality for other products.

Date of experience: December 7, 2015

Thumbnail of user rebeccaj949
New Jersey
1 review
0 helpful votes
  • Send Message
June 7th, 2022
Verified purchase

The issue was more with shipping, it said it was going to arrive the day after Mother's Day. So I had to quickly but another card for my aunt at Walgreens with the package I planned. When it did arrive I already sent my gift with the new card.

Date of experience: May 8, 2022

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Rebecca,
We are very sorry to hear this has happened! We can be reached at social@zazzle.com where we would love to make this right!
Thank you,
Ryan

Thumbnail of user catherinec1123
Virginia
2 reviews
0 helpful votes
  • Send Message
August 2nd, 2022
Verified purchase

I was looking for a unique design for our milestone birthday party, I found it on Zazzle. The personalization process was easy and the product arrived timely and looks beautiful. Great value for the money.

Date of experience: August 2, 2022

Thumbnail of user beverlyh58
Washington
1 review
0 helpful votes
  • Send Message
March 28th, 2018

My experience working with Zazzle was impressive, as all the representatives with whom I worked were patient, and also contributed helpful and creative feedback for my invitations. I would like to acknowledge Damian, Jenny, and Aisling for all of their support.

Date of experience: March 28, 2018

Thumbnail of user nichelleh
North Carolina
2 reviews
4 helpful votes
  • Send Message
April 13th, 2018

The site is very user friendly. I was easily able to design my desired T-shirts. And when I had a question I was able to call and speak with someone directly. The customer service agent, Joe, was very thorough, helpful, and friendly. I cant wait to receive my shirts!

Date of experience: April 13, 2018

Thumbnail of user melyssaw4
Washington
1 review
0 helpful votes
  • Send Message
August 3rd, 2023
Verified purchase

I have been struggling at work (grocery retail) with customers touching me to get my attention, being ADHD and autistic with sensory issues, and difficulties telling people to stop. Especially after it's already happened.
The big white buttons that say 'Please Don't Touch Me, I'm Autistic' were a desperation-buy, and I was a little afraid of getting harassed at work by HR and people in general.
But so far so good! I pinned it to my back shoulder where most people touch me, and it even brought attention to the issue with people who had no idea I've been really struggling.

Reason I chose this business:

Had exactly what I was looking for at a decent price.
Friends have ordered for Zazzle and had a great experience as well.

Date of experience: August 3, 2023

Thumbnail of user emilyd25
Pennsylvania
1 review
0 helpful votes
  • Send Message
April 3rd, 2015

My band was headed to a music festival and we needed new business cards ASAP. After designing our cards (took less than 5 minutes and was a super easy and user-friendly process!), we opted to pay the extra amount for 2-day shipping (about $21 extra) since we were on such a time crunch to get the cards. The cards arrived exactly on time, and I was able to bring them with me to the music festival and to network in the way that I intended and needed to. I was very impressed with Zazzle - it was so easy to design cards to look precisely the way I envisioned them. The cards were perhaps a bit pricey, but in my mind the price was well worth it for the very high quality!

Date of experience: March 31, 2015

Thumbnail of user c.m7
Ohio
1 review
0 helpful votes
  • Send Message
June 24th, 2022
Verified purchase

Designed my wedding invitations on my PHONE! Talk about user friendly and easy! Plus, the card stock and matte coloring was perfect for my vintage design.
I did order a sample first, and my only complaint is cost of shipping, because I did have to pay $$$ for the single sample and then later my actual order.

Reason I chose this business:

Easiest of the design sites to use. I tried several!

Date of experience: June 24, 2022

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

How do I know I can trust these reviews about Zazzle?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Zazzle?