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Zazzle has a rating of 4.5 stars from 10,643 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
We will definitely be using this site for our upcoming and future events as well as being our friends and family. They have some really fun designs and the website is very user friendly. We found the site on Groupon and couldn't be happier with how our invitations turned out!
Date of experience: December 16, 2015
I just received my 4th order from Zazzle and the quality and customer service is impeccable! I had my order sent to my old address and when I reached out to zazzle, they re-made my order and sent it via express when I had originally paid for standard postage. I've been soo happy with every order and believe me I'm a hard person to impress! Can't wait to order again and again!
Date of experience: November 30, 2020
My wife ordered a shirt from Zazzle and it is too small for my nephew. We have tried repeatedly to get an RMA by calling and waiting on hold for inordinate amounts of time to no avail. We have emailed and gotten no response. The shirt was of good quality and delivery was quick. We just cannot get customer service! We were going to give this as a Christmas gift but I don't believe I will get a response in time...
I was contacted by Zazzle after posting and they are working to solve the problem. I will upgrade the stars for service and returns. Hopefully I receive the shipment as promised. Response to the issue after the review was prompt. If not satisfied I will revise! Way to step up Zazzle.
Tip for consumers:
It's a crap shoot with service and returns. So far, I am crapping out!
Given time and review, they will work to fix the problems.
Date of experience: December 6, 2014
I placed my order the day after my son was born. I called them 4 days after expected delivery and the item wasn't even ready. They said it would be expedited and would ship that day or the next... THREE days later NOTHING! I canceled and now waiting for money to be returned. This has been absolutely horrible horrible! I wish I read all these negative reviews before ordering.
Date of experience: June 2, 2017
Hello Juan,
I am so sorry to hear that there was a delay in your order that caused you to make the decision to cancel.
This is definitely not the type of service we want to be known for and I truly apologize.
I will be sending you a private message here to get your info. Unfortunately the order number provided is not bringing up any results.
I look forward to assisting you further,
Terri
Wonderful and fast. We got exactly what we ordered and the website was easy to use.
We liked the card designs.
Date of experience: August 4, 2024
I have been using zazzle for years for all of my special occasions and they have never failed me. Always great quality products, responsive customer service and fart shipping. I have never been disappointed... always beyond satisfied!
Date of experience: February 15, 2015
I downloaded an old family photo for the Save the Date Family Reunion Post cards. They were fantastic. The paper quality was heavy. I am so pleased with the quick service & the quality of the product.
I had used them before & liked the selection, service and quality of the products.
Date of experience: April 22, 2022
It was an absolute blast creating this card. Just remember folks…. The invites don't matter. Don't spend all your time and effort for just ONE DAY! Focus your time and effort on the marriage. Not the wedding.
Date of experience: May 8, 2022
I am completely appreciative of the customer service I received when I forgot to add an item to my order that I had just completed with rush shipping. I called customer service and the customer service agent, Aoife, was so helpful and gave me a code to insure the same rush shipping at no additional cost. I am so grateful. Thank you so very much. I will remember this and share with others of your wonderful customer service!
Date of experience: April 9, 2018
I was looking for a more professional design for our small business and these name tags really look great! I like that they are easy to design, the shipping is really fast and they look very professional!
Date of experience: June 19, 2023
I've used Zazzle before when my daughter bought her first home and needed address labels. Now, almost 5 years later, she has sold her old home and bought another. She needed new address labels again. Good selections.
Date of experience: June 16, 2018
I have ordered several personalize items such as invitations and registry cards. They were completed quickly and correctly. I was very pleased with the service, the quality of the products and the speedy delivery. I will certainly use zazzle again in the future and I will refer friends and family to zazzle.
Date of experience: May 17, 2022
Zazzle is my go to site for business cards, custom products, etc. They are easy to access if there is a problem and they always come through to make us, the customer, satisfied. I really adore their selection of business card designs. I get compliments all the time when I extend my card to a client. THANK YOU ZAZZLE!
Date of experience: November 21, 2014
My fiancé and I ordered Save the Dates from Zazzle. It was our first time using them, based off some research we did. Turns out, they're amazing! We had been using Shuttterfly, an although they're good, they're so much more expensive. With Zazzle, we got BEAUTIFUL cards for an amazing price. Planning weddings are hard. But, with Zazzle, all of our stationary, invitations, and more will be beautiful and financially great. Thanks Zazzle for making this so easy.
Date of experience: May 21, 2022
I ordered baseball themed invitations for my son's Bar Mitzvah. They were very easy to customize with my own wording and they were available in multiple sizes. I ordered multiple versions of the large size invitation as well as smaller response cards. All of the envelopes were included. And they arrived within a week! I am very happy with my experience at Zazzle.
Date of experience: June 30, 2016
Good quality, comfortable and the logo turned out really nice and not "plastic." Also, quick turnaround!
Date of experience: July 1, 2024
I had no issues with my order, however the partnership with the USPS is annoying to me. My order arrived at my local post office which is 5 mins from my home. I then have to wait another day for it to be delivered to my home.
Date of experience: June 14, 2023
I'm very satisfied with the napkins that I ordered for my daughters engagement party. I ordered two extremely different types, one with a monogram and one with a cute picture of them with their dog. I am extremely happy with both.
Date of experience: October 11, 2023
I had a problem with my orders and needed help. I called the Help number and was lucky enough to get Kathy. She patiently and precisely led me through the process and my orders were completed. Thank you Kathy!
Date of experience: July 28, 2017
I bought a Groupon and ordered 75 Christmas cards on Nov. 27th. Still have not received them. This is after 2 emails that were not acknowledged and 2 phone calls (that were both 50 minutes long). AVOID this co.! On the first phone call they said they were going to expedite my cards, today they told me my cards were in production... nearly 3 weeks after I ordered the cards.
Date of experience: December 16, 2015
I have worked with Zazzle.com three times over the last couple of months. Twice for business cards, magnets, stationary, etc. for my business and a customized t-shirt for a friend. All three times I was pleased with the outcome!
Date of experience: January 25, 2016
This was my first order with Zazzle and I am very pleased. The order process was very easy and the product was perfectly done. Delivery arrived a few days before expected and was exactly what i ordered.
I will be using Zazzle again.
Date of experience: August 31, 2022
I ordered facemasks on May 8,2020. Here we are on June 17th and still no order, Zazzle had no problem placing the charge on credit card on May 8th. I emailed to ask about the status, and I received a response that basically said we'll let you know when it ships. That's unacceptable. I have requested a refund. Do not do business with Zazzle.
Date of experience: June 17, 2020
I am starting to bottle my own bitters and wanted a label. Ideas bounced around in my head for weeks. Then for no real reason I searched and found Zazzle and the exact feel for the label I wanted.
Amazing artists. Amazing and fast service.
Date of experience: August 3, 2022
The process was great. We were able to fully customize our invitations to how we wanted them. Once the order was placed we got notifications throughout the making and shipping of our order and received them within days instead of weeks like projected.
Date of experience: April 28, 2022
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hi Tim. Thank you for letting us know you were able to get your issue resolved. Please feel free to reply to the e-mail our CS team sent if you have any further questions or concerns. Thanks!